Facebook Customer Service Issues

Archive 1493

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1493. It includes a selection of 20 issue(s) reported August 9, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Cordial salutation to the Facebook team, I wish to file this appeal because I have been restricted from Facebook for 30 days due to alleged violations of the community standards. I want to inform you that my Facebook account was left open on a public computer at an internet café, and someone else had access for almost 4 hours. My account was hacked, and this person posted things that have affected my account. I kindly request that you remove the infraction that is affecting me. I will await your response and decision, and I am willing to learn and adhere to Facebook's rules. Thank you.
Reported by GetHuman-polla_ar on Monday, August 9, 2021 6:44 AM
Dear Sir, I am writing to address the deactivation of my Instagram account, username singh_rider_raj, for violating the platform's terms and conditions. I was not aware of these terms and conditions and unintentionally violated them for the first time. A friend asked me to send a video on Instagram which led to my account being blocked. I want to assure you that I will not repeat this mistake and kindly request your assistance in reinstating my account. Thank you.
Reported by GetHuman6436285 on Monday, August 9, 2021 7:05 AM
My Facebook account has been compromised. I received a notification via email regarding suspicious activity, however, the link to verify my account had expired when I tried to use it. The troubleshoot steps require verifying through email, but the hacker has changed my email address. I am unable to reach Facebook through live chat as I cannot access my account. I need assistance from Facebook to regain access to my Messenger and profile as soon as possible. Thank you for any help provided.
Reported by GetHuman-alipostl on Monday, August 9, 2021 7:17 AM
Dear Sir, I had my official Facebook account linked to my Instagram. Unfortunately, my official Facebook account got disabled without any justification. I have already submitted a request to the Facebook team explaining that I always adhere to the community guidelines and do not engage in any illegal or inappropriate activities on my account. I use my real name, Padum Diwakar, and my date of birth, 10/11/[redacted], matches the information on my account. I kindly request your assistance in recovering my official Facebook account. Here are my account details: - Name: Padum Diwakar - Date of Birth: 10/11/[redacted] - Gmail address: [redacted] - Mobile Number: [redacted] - Account Password: [redacted] I would greatly appreciate it if you could restore my account promptly. Thank you, Facebook team. Regards, Padum Diwakar
Reported by GetHuman-padumdiw on Monday, August 9, 2021 7:38 AM
En tant que particulier, j'ai créé une publicité sur Facebook pour promouvoir des entreprises et des particuliers. Cependant, après avoir vérifié mon compte comme demandé par Facebook, j'ai été surpris de constater que mon compte a été définitivement restreint. Je suis confus et j'aimerais récupérer mon compte pour pouvoir continuer à gagner un revenu.
Reported by GetHuman-justedu on Monday, August 9, 2021 8:00 AM
My Facebook account was disabled shortly after setting up an admin account for a page. I was in the process of creating an ad when the account was suddenly disabled. I tried to appeal by following the instructions provided, which included a reCAPTCHA check and submitting a profile picture. Despite not violating any community standards and not having posted anything, I have not received a response yet. I'm unable to log out as I fear losing access altogether. The Help Center message indicates they are reviewing the information submitted to check for compliance with community standards before determining if the account will be reinstated.
Reported by GetHuman6436400 on Monday, August 9, 2021 8:04 AM
Dear Team, My official Facebook account was linked to my Instagram account. However, my account was disabled without any clear reason. I have submitted a request to the Facebook team, as I always adhere to the community rules. I have never posted any illegal or inappropriate content on my account, and I use my real name with matching details. I kindly request your assistance in recovering my official Facebook account. Thank you, [redacted]
Reported by GetHuman6436465 on Monday, August 9, 2021 8:36 AM
My personal Facebook account has been disabled. My official Facebook account was disabled without any reason. I have submitted a request to the Facebook team. I follow Facebook community rules and do not post any illegal or sexual activity. I use my real name, and my name and date of birth match my official Facebook account. I kindly request to recover my official Facebook account. Thank you, Facebook team.
Reported by GetHuman6436465 on Monday, August 9, 2021 8:39 AM
Dear Sir, I am writing to express my concern regarding the unexpected disabling of my official Facebook account. I have always adhered to the community guidelines and have never posted any illicit content. The name and date of birth on my account are genuine and match my official records. I have already submitted an appeal to the Facebook team, requesting the reinstatement of my account. I kindly ask for your assistance in resolving this matter promptly, as my account is crucial for my work responsibilities. Thank you for your attention to this issue. Warm regards, D O B: 5/6/[redacted]
Reported by GetHuman6436465 on Monday, August 9, 2021 8:47 AM
I am encountering difficulties managing my business page as it is linked to my personal profile which I wish to delete. Despite creating a new personal profile, Facebook keeps disabling it, pushing me to reactivate the old one. To counter this, I created a separate profile solely for business page management but hesitate to delete my main profile due to concerns of losing access to the page if the new account gets disabled. During the new profile setup, I experienced verification problems, suspecting there might be two profiles under one email, leading to potential verification issues and account disablement risk. I have explored FAQs and resources without success. I would appreciate any prompt assistance to resolve this predicament. Thank you in advance.
Reported by GetHuman-kepesmer on Monday, August 9, 2021 9:54 AM
Hello, I would like to share that I already have an account registered under [redacted], where I pursue my interest as an amateur photographer. I submit my photographs to various stock photography agencies, such as Shutterstock, iStock, and now Fine Art America, using the artistic name Ira Niva. This pseudonym stemmed from Shutterstock not accepting my real name due to existing individuals with the same name. To maintain consistency and prevent copyright issues, I continued to use the name Ira Niva on other platforms like Zazzle, Redbubble, and Amazon KDP for my images and artistic creations. Recently, I attempted to create a new Outlook account, [redacted], to establish a separate Facebook account to promote my artwork. However, I encountered an error message stating I could not proceed. Despite trying variations with my real name Irina Safonova and my artistic name Ira Niva, I faced the same issue. I am seeking guidance on how to navigate this situation, as I aim to build a brand and showcase my artistic endeavors effectively. Warm regards, Irina Safonova
Reported by GetHuman-irinasa on Monday, August 9, 2021 10:33 AM
My Facebook account has been hacked. When attempting to reset the password, I am encountering an issue where another email address is shown, belonging to the hacker: [redacted] The correct email associated with my account is [redacted], as displayed on my profile. I tried to verify my identity with my driver's license, but I inadvertently deleted the "[redacted]" amidst unclear on-screen instructions during the recovery process. Despite attempting to verify again with my driver's license, the verification keeps coming back to the hacker email instead of [redacted] Even when I attempt to change the email address for code verification to different emails, it continues to display the hacker's email address.
Reported by GetHuman6436808 on Monday, August 9, 2021 11:06 AM
I woke up last Saturday to find out that someone had attempted to access my account. I received a series of emails notifying me of the hacking incident, which revealed that not only had my password been changed, but my email had been altered as well, preventing me from recovering it. Despite following the necessary steps to prove my identity by submitting my ID for verification, I encountered multiple issues while trying to regain access. After successfully adding my email back to the account, I faced difficulties with the verification link, which continuously displayed an error message. Despite my efforts to reset the password using the provided code, I encountered a new error on the Facebook page. Desperate to retrieve the account containing precious photos of my children, I find myself at a standstill, unable to progress any further through the help center's suggested recovery methods. I am at a loss for how easily a hacker breached my account yet how challenging it is for me to regain control. Any assistance or guidance would be greatly appreciated to recover my account successfully.
Reported by GetHuman-bttrflyp on Monday, August 9, 2021 12:30 PM
Request for Account Recovery Assistance Hello, I am reaching out regarding my hacked business account on Facebook. Unfortunately, I received an email informing me that my account information was altered by unknown individuals. The email address, phone number, IG handle, account name, and password were all changed by the hackers. Despite this, I can still access the original email at [redacted] The username associated with the account is @heatcafe, and the email address is [redacted] Although my business is located in Dubai, UAE, I received a notification indicating a login from a phone in Turkey linked to the email [redacted] Currently, my page is active under the new name "@luhoix8k," a change that I did not authorize. I have already reported this incident to the Cyber Crime Dubai to preserve my brand's image. Now, I am concerned about my clients and followers following this unauthorized access. I kindly request expedited assistance in recovering my account to regain access. I trust that with your support, I can resolve this issue promptly. Thank you for your assistance.
Reported by GetHuman6437155 on Monday, August 9, 2021 1:09 PM
Hello, I need assistance with my Facebook account. It has been compromised, and despite following all of Facebook's security suggestions and providing my ID, I am unable to regain access. The platform keeps requesting a two-step authentication code, which I am unable to receive. I have been locked out for a week now, and it seems someone else has control as there is an unfamiliar email address and phone number linked to my account. I have been unable to reach anyone via phone or email for help. Your assistance is greatly appreciated. Thank you, Greg.
Reported by GetHuman-gregkimb on Monday, August 9, 2021 1:37 PM
I recently discovered that my account has been suspended. I am unsure if this is a permanent action or if it is temporary. I did not receive any prior notifications about any guideline violations before being suspended. The last post I made was on my story, which was a picture of homemade salsa. My business page is linked to this account, and I am concerned about how this will impact my access to the page, as I have important videos and pictures stored there. I am hopeful that there is a way to reactivate my account to at least access the business page content, even if I am restricted from posting. Thank you for your assistance in this matter.
Reported by GetHuman6437468 on Monday, August 9, 2021 2:13 PM
About a month ago, my Facebook account was hacked. The email address associated with my account was changed to one I do not recognize, and I cannot access it. When I search for my account by email, nothing appears. Occasionally, I can see an account with my photo, but it uses a Hotmail email, while I use Yahoo. Today, I managed to log into an account linked to my phone number, but it does not contain any of my friends, photos, or posts from my hacked account. How can I recover my original account?
Reported by GetHuman6437493 on Monday, August 9, 2021 2:18 PM
I tried to sell a weed wacker on Facebook, but my post got flagged for violating community guidelines. I deleted it and reposted without any issues. However, a week later, I faced another violation notification. Shortly after, I received an email stating that my entire Facebook account had been disabled for community guideline violations related to unregulated goods. I have requested a review but am unsure how long it will take to get feedback or support.
Reported by GetHuman6437605 on Monday, August 9, 2021 2:38 PM
Hello, I am having trouble accessing my Facebook account. I tried logging in on a new device because I lost my phone. Now, when I try to log in, it asks me to identify my account. I followed all the steps, including entering the two-factor code, but it still won't let me in. I have all the necessary information, such as my phone number, email, and Facebook account name. I would appreciate any assistance you can provide. Thank you.
Reported by GetHuman-nawazhaq on Monday, August 9, 2021 2:48 PM
Hello, I am seeking assistance regarding my Facebook account under the name Jillian Grazewski that has been compromised. The individual who gained unauthorized access changed my password, email address, birthday, and phone number, preventing me from logging in. Despite providing three government-issued IDs as proof of identity, I am still unable to retrieve access. This is distressing as my account contains cherished photos, contacts, business listings on Marketplace, and memories of deceased loved ones. I have attempted to log in using my primary device and home network, offering substantial verification details such as identifying friends, previous email used, and my maiden name, Jillian Cote, changed after my marriage on September 13, [redacted] (verified by provided ID). It is disheartening that the system seems to favor the hacker, leaving me without access and lacking live assistance. I have been trying relentlessly for weeks to regain control of my account, specifically needing help to disable 2-factor authentication that the hacker set up without access to the codes. Despite multiple ID submissions, the process remains unresolved. I am reaching out for urgent support to resolve this issue and restore my account for the mentioned significant reasons. Your prompt attention to this matter would be greatly appreciated.
Reported by GetHuman6437697 on Monday, August 9, 2021 2:53 PM

Help me with my Facebook issue

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