Facebook Customer Service Issues

I am experiencing an issue with my disabled ad account on Facebook. I am uncertain about the reason behind it and would like to apologize for any potential misunderstanding on my part. My aim is to always adhere to Facebook’s Advertising Policies. As a dedicated user of the platform, I strive to ensure a positive experience for my clients and all Facebook users. I have no intention of misleading anyone and would appreciate guidance to prevent any such issues with my Ads or Accounts. I am taking steps to enhance my knowledge by completing the Ad Policies for Content, Creative, and Targeting Blueprint. This will provide me with a clearer understanding of the advertising rules and policies to prevent future violations. While I acknowledge Facebook’s right to disable accounts for policy breaches, I am seeking clarification on which policies I have violated so I can rectify them. I have examined my Ads and account multiple times against the policies but am unable to pinpoint any specific violations. I believe my Ads comply with Facebook’s standards, and I am open to corrections if needed. For example: - My website is legitimate with functional pages. - My Ads do not contain before and after images that could promote negative self-image. - I do not promote illegal products, counterfeit goods, or prohibited items. - I refrain from making false claims, using controversial content, or profanity. - I do not engage in MLM, promote spyware, or use deceptive techniques. I recently requested a review that was unsuccessful due to Identity Confirmation issues, and I am eager to resolve this for my customers. I kindly request a reevaluation of my account and advice on ensuring [redacted]% compliance to avoid future policy violations. Thank you, KHK

I am Varun Gupta, a Facebook user. A few days ago, my account was deactivated without prior notice. Despite my complaints via email, there has been no response from Facebook. This lack of communication leaves me feeling undervalued as a user. I believe I should have been informed about the deactivation beforehand, as my account holds sentimental value to me. The absence of any feedback from Facebook gives the impression of neglect towards its users. I urge for prompt attention to my case, hoping that Facebook's reputation for customer care will assist me, as poor consumer service can tarnish a company's image in the market.

Hello Facebook Team, I received a notification that my account has been disabled for not following the Community Standards. My account was associated with my PUBG account, which has a high level. I believe there might have been a mistake in your system as my Facebook account did not violate any rules. I kindly request a review of my account and its reopening. I would appreciate it if you could address this issue promptly as I have limited time to submit a recovery request before my account is permanently disabled. Thank you for your assistance in resolving this matter. Best regards, Aarif Ansari

My Facebook account was compromised last Saturday at 2am. Despite my attempts to recover it, all have been unsuccessful. In my latest effort, I uploaded a picture of my driver's license, but Facebook requested an ID with correct information matching my account, which has been altered by the hacker. Kindly reach me through my email to guide me on unlocking my account, or call MY phone at [redacted]. Also, I request the removal of the TFA (app) from my account, as the hacker is using it to prevent my access. I also noticed a fraudulent $[redacted] charge for advertising on my Facebook account last night. I have already contacted PayPal to reverse this charge.

Hello, I hope you are well. I need assistance as my Instagram account was hacked on July 2nd, Friday. I mistakenly trusted someone. Initially, the hacker compromised the account of a close friend, and I was unaware it was hacked. The hacker messaged me from my friend's account requesting my phone number for a competition. Once I shared it, they asked for a 4-digit code, citing the contest. After sending it, they requested an 8-digit number, which I shared, leading to my account being hacked. The hacker changed my email, phone number, and password, and now they are messaging my friends and repeating the process. I kindly ask for help in recovering my account. Account Name: Muzmile Email: [redacted] Password: Sharjah321 Phone Number: [redacted] Thank you.

About two years ago, I befriended someone named David Hendon on Facebook. We chatted on Messenger, and he eventually asked me to send $10,[redacted] to replace equipment on an oil rig in the Gulf of Mexico. He requested gift cards for bills and more money to receive a supposed package. Despite my hesitation, I sent around $30,[redacted] to $35,[redacted] in various forms, as he promised to reimburse me with interest. However, he never did. The individual claims to live in Florida, being originally from Nantes, France, and working on an oil rig. My attempts to involve the local police were futile. Today, he demanded more gift cards, and when I refused and asked for my money back, he blocked me. I am desperate for help in this distressing situation and have lost hope of recovering my funds. Please assist in locating this individual. Thank you. Regards, J.P.

Hello, I am reaching out for assistance regarding my compromised Facebook account. On June 29th, at 11:20 am, my account was hacked, and the hacker changed the associated email address, leaving me unable to receive any verification codes. I have attempted to follow Facebook's account recovery steps, but the verification emails are being sent to the hacker's email, so I am locked out. Despite my efforts to secure the account by uploading my government ID, I have been unsuccessful. I can provide additional identification or personal details to confirm ownership of the account. The affected account belongs to Gordon Marshall, and the original email address used for the past 13 years is [redacted] I am kindly requesting guidance on how to regain access to my account. Thank you for your help. Gordon Marshall

My Instagram account, kolosovatv, has been hacked. The email, phone number, and username (kolosovatvv) have been changed. I need assistance in recovering it as I am unable to do it through the help center. When I try, it says "USER NOT FOUND" because they altered the email, phone, and username. I've sent my photo for identity confirmation, as well as the username and code you provided but have not received help for a month. Please help me restore access to my account.

Subject: Assistance Needed to Unlock My Facebook Account I am reaching out regarding my Facebook account, which has been locked. Instead of the "Get Started" option, I am only seeing "Learn More," preventing me from unlocking it. I kindly request your assistance in resolving this issue promptly. Below are my details: - Name: Jai Garg - Mobile Number: [redacted] - Date of Birth: 16/04/[redacted] - Facebook ID Name: Jai Garg Residing in Kalayat, I hope you can look into this matter and unlock my account at your earliest convenience. Thank you.

My Facebook page got hacked. The hacker changed the email, so I can't receive the reset code. I followed all recovery suggestions, but nothing works. My password can't be changed, and the current one is invalid. Please assist in fixing this and recovering my page. Thank you.

Hello, I am facing an issue with my Instagram account as it has been hacked. The hacker changed the email and password, but my profile is still active. They are attempting to scam people for money through DMs. My Facebook was also hacked earlier this week, but I managed to recover it today. I can verify my identity to undo the unauthorized changes and regain access to my Instagram account. My original username, password, and email were kennedy.snowden. Currently, the username has been changed to kennedy.snowden192, and the new email is [redacted] The correct phone number associated with the account is [redacted]. Both accounts were hacked using the email [redacted] and the phone number +[redacted][redacted]. I rely on my Instagram for business promotions and personal use. This situation is causing a lot of frustration, and I just want to restore my account. I have attached evidence of the hacker's information for reference. Thank you for any assistance.

My Facebook account was hacked, and the hacker changed my password, email, and phone number. Due to these changes, I am currently unable to access my account or reset my password. I receive notifications from Facebook about unauthorized login attempts, directing me to secure my account. Unfortunately, when I follow the link provided in the emails, it shows as expired or invalid. I have tried to confirm my identity by submitting various documents like my passport, driver's license, bank statements, medical records, and credit cards. However, the issue arises because my full name is Shaira Gail Ramirez Santos, while my Facebook profile name is Shaira Ramirez-Santos, making my identity confirmation unsuccessful. I am looking for assistance on how to confirm my identity and regain access to my Facebook account.

On June 21, [redacted], I mistakenly clicked on a Facebook link that asked for my PUBG Mobile ID and password to redeem items. After providing the details, my personal Facebook and PUBG accounts got locked due to being hacked by a third party from Indonesia. Despite reaching out to Facebook by email with my ID card for investigation, on June 30, [redacted], a friend informed me my PUBG account was online but still banned. I'm concerned, especially since I've invested a lot in my account. I urge Tencent to investigate the issue regarding my PUBG account with the IGN: DE | Googledii ID: [redacted]. I've attached all relevant proof for reference. #Seeking assistance with the issue and hoping for a resolution. My PUBG Mobile account is linked to my personal Facebook and Game Center accounts simultaneously. Thank you.

Dear Sir, I kindly request assistance with checking on the status of my coaching account. My husband's account was disabled, and I submitted my real ID to have mine reopened. However, upon logging in, it shows that my account has been disabled again due to community standards. I have attached a screenshot of the issue and my authentic government-issued ID as proof of my identity. Please review the provided information and consider reopening my Facebook account. Thank you for your attention to this matter. Sincerely, Priya S.

Hello, I experienced an unexpected account disablement on Facebook for 30 days, and I provided the required identification documents for verification. However, the message "Reviewing your information" persists, and upon attempting to go back, it displays "Account will be disabled for 30 days." I am genuinely worried as I have submitted my ID card. I am the rightful account holder and have shared my information accordingly. I kindly request a review to reactivate my account. Email: [redacted] ID: hossain.ahammed.tp Full Name: Hossain Ahammed (Tipu) Date of Birth: 06 July [redacted] (previously 01/01/[redacted]) Country: Bangladesh I respectfully ask for the reopening of my account. Sincerely, Hossain Ahammed (Tipu) Note: A few days/years ago, my ID screenshot was available; please verify this.

I created a Facebook account for my business a few years back. The account was opened under my business's name, which includes my first name and a suitable alias. Although I wasn't very familiar with social media at the time, I used my own details such as my date of birth, email address, and phone number. I didn't use the account much, but I did accept friend requests and never posted anything. Recently, I started a new business and created a Facebook page for it. When I logged back into my old account to link the new page, Facebook locked me out. Despite providing the necessary information and even my UK Driving Licence for verification, they claimed the names didn't match entirely due to the alias used in my business name. Consequently, I've been unable to access the account, update the name, or create a new page as the details overlap. I need to reach out to Facebook to update the name on my page so I can resume using my account. Although I can log in, I keep getting locked out once inside.

Hello, I am DNYANESH D TIJARE from India. I am an ordinary person in this vast world reaching out for help. My Facebook account has been disabled without any explanation. I have followed all the community guidelines diligently during my 10 years on Facebook. I am facing login issues and need urgent assistance to regain access. I am unsure why this has happened and would appreciate any help in restoring my account. I have been a loyal user for a long time and losing my account feels devastating. Please, help me recover my account as I value all the data on it. Thank you. Email: [redacted]

Hello, I am DNYANESH D TIJARE from India. I'm just an ordinary individual among billions in this vast world. I need help with a Facebook issue – my account has been disabled. Hello Facebook team, I urgently need your assistance as my Facebook account has been disabled without any apparent reason. I have always followed all the Facebook community guidelines during my 10 years of using the platform. Unfortunately, I am facing difficulties logging in and do not understand why my account was disabled. Please help me regain access to my account. I am a long-time user of Facebook, and it would mean a lot to me to have my account restored. Please investigate this matter, and reinstate my account as soon as possible. Thank you for your help. Email: [redacted]

I'm having trouble logging into my Facebook account. There are no errors, I simply can't access it. I input my username and password, but there is no response. I've attempted on my computer, on my phone, using Chrome, Opera, and the Facebook app (android) - the issue persists, I input my login details and nothing occurs. When I input an incorrect password, it shows an error stating that the login information is incorrect.

Hello Facebook Team, I am having trouble accessing my Facebook account as it has been locked since June 14, [redacted]. The prompt is asking me to confirm my identity by uploading my ID. I have already linked my phone number and Gmail to my account, so I am seeking an alternative option to regain access. Thank you, FD Z. Account Information: Name: FD Z. Gmail: [redacted] Phone Number: [redacted]