Facebook Customer Service Issues

I recently got banned from selling items and accessing the marketplace along with some of my groups. This happened after I posted a sewing machine and an incubator for sale. Despite seeing numerous similar listings, I was accused of inciting violence when I reached out for clarification. It feels unfair to be targeted in this way without any explanation or proper communication. I've been a user on this platform for over twelve years and don't rely on the marketplace to sell my goods. I just want my group access restored and to be treated fairly.

My personal Facebook account got restricted by the Facebook team. I follow the community guidelines and don't post any inappropriate content. Despite receiving three warnings, my account has been restricted, and I am unable to comment, upload photos, or videos. I kindly request to have the warning removed and my Facebook account recovered. Thank you.

Dear Sir, I am writing to seek assistance regarding a matter with the game "FREE FIRE." Recently, I linked my Facebook account to the game and have invested approximately 20,[redacted] rupees in it. Unfortunately, I fell victim to a scheme where someone sent me a link promising rare in-game items. I followed the instructions, connected my account, and ended up locked out of my Facebook account. Despite my efforts, including hiring two hackers and spending 5,[redacted] rupees each for their services, my account remains inaccessible. They not only failed to help but also scammed me and disappeared. My Facebook account holds significant importance to me, and I am reaching out for your help in recovering it. I kindly request your assistance in resolving this matter and restoring access to my Facebook account. Sincerely, AM

Dear Sir, I am reaching out regarding an issue with my "FREE FIRE" game account that was linked to my Facebook account. I have invested approximately 20k into this game. Recently, I was approached by an individual who sent me a link promising rare in-game items if I connected my Facebook account. Sadly, after following their instructions, I found myself unable to access my Facebook account. Despite enlisting the help of two hackers and spending around 5k in an attempt to recover my account, I was deceived, lost my money, and got blocked from social media platforms by them. My Facebook account is crucial to me, and I kindly request your assistance in recovering it. Thank you for your attention to this matter. Sincerely, ABDUL MUBEEN

I have recently received several concerning emails from Facebook notifying me of a password change and suspicious activity on my account. I took immediate action to secure my account, following Facebook's instructions to verify my identity by confirming faces from my profile and providing my driving licence. I changed my password and received confirmation emails with the updated information showing my correct location. After securing my account, I was shocked to discover that my profile was disabled for allegedly violating Community Standards. Despite appealing this decision promptly, my request was denied, resulting in significant disruptions to my business profile and the removal of our Instagram account, impacting our online presence and operations. It is evident from the email notifications and unauthorized actions taken on my account that hackers were responsible for these incidents. This situation is critical for my business, especially now, and I urgently need assistance to restore my profile and regain access to my social media platforms. Andy C. [redacted] Instagram: modernlistings.dorset Facebook page: modernlistings

My Facebook music artist page got disabled after receiving a report notification. Following instructions from a random account claiming I could challenge it, I discovered the same account tagged me as the admin the next day. This account impersonated me, reporting posts and instructing others to follow the same steps. I suspect this fake account is related to the disablement of my music page. Despite reporting the issue to Facebook multiple times over the months, I have received no response. My page, which had gained 5K followers, has vanished from Facebook, and I'm seeking assistance to recover it.

A few days ago, I got locked out of Facebook. I managed to regain access by resetting my password. However, today, I am locked out again, and FB is working on my account, saying they are "creating my file" and will inform me when it's ready. I'm unsure how long this process will take or if it will resolve my access issue. I believe my page may have been reported as fraudulent, which is perplexing as I follow community standards and have no ill intentions. I wonder if this could be an act of revenge, as I can't fathom why someone would target me. I value my positive online presence, always speaking respectfully. I'm seeking assistance to regain access to my account. Thank you for any help.

A few days ago, I encountered difficulty accessing my Facebook account. After resetting my password with Facebook's assistance, I regained access. However, today I am once again locked out, and this time I have not been able to retrieve access. Facebook's message mentioned they are "creating my file" and will notify me upon completion. I am uncertain about the duration of this process and whether it will allow me to regain entry. This situation is bewildering as I believe I have not violated any community guidelines. It appears plausible that someone might have maliciously reported my account as fraudulent out of spite, although I am unsure of their identity or motives. I maintain positive interactions on the platform and have been well-received by my friends. I refrain from making negative comments or using offensive language. I seek assistance in resolving this issue and reclaiming access to my Facebook account. Thank you for any guidance provided. Dear Facebook, I kindly request instructions on recovering access to my Facebook page and account. Your help is greatly appreciated.

I have been selling items on Marketplace for a while. Last Thursday, FB unexpectedly deleted my Marketplace account without any warning. I was informed that a decision would be made within 24hrs, but I am completely unaware of the reason behind the account deletion. My sales were routine and did not violate any policies. I have been reaching out through their support site via email for days, yet I have not received any response. As a disabled veteran, I rely on these sales for my livelihood. This situation is causing me significant hardship. I feel targeted and harassed by FB's actions in deleting my account and lack of communication. It is frustrating to see their disregard for individuals in situations like mine.

My account was compromised on 4/24/21 at 12:04 AM (CDT) from IP address 76.20.[redacted].13. The hacker changed my phone number and email address. Facebook alerted me about the suspicious activity, and upon trying to secure my account, I realized the changes made. Despite attempting to verify my phone number, I did not receive the required 6-digit security code. On 4/25/[redacted], I created a new account with a different Gmail address. While setting it up, I received a notification that the new account was disabled, giving me 30 days to request a review. I now can't access both old and new accounts, including a page I managed. How can I recover my original account? Why was my new account disabled?

Dear Sir, I am respectfully reaching out to address the sudden disabling of my longstanding Facebook account without prior notice. I have been an active user for many years, and this abrupt action due to unspecified violations of Community Standards is quite surprising. I believe any such breaches were unintentional on my part, as I have always used the platform genuinely. I have provided ample evidence of my identity, including a photo ID, to support my case. Despite my efforts to appeal and submit necessary documentation promptly, my account remains disabled. I understand the challenges posed by the current pandemic situation, but the lack of communication or resolution is disheartening. As a responsible user with no history of misconduct on Facebook, I urge you to reconsider and reinstate my account. Your attention to this matter is greatly appreciated. Thank you, BHASKAR CHATTERJEE ASANSOL-[redacted] WEST BENGAL, INDIA

I'm Archana. My username is Archana Naveen Kumar, and my email is [redacted] I attempted to seek financial assistance in a Facebook group helping the less fortunate. A user named Richard Metcalf offered help. After contacting him, he requested my Facebook ID and password to transfer funds using Facebook Pay. Believing my primary email couldn't be changed, I provided both my Facebook and Gmail passwords. This occurred on April 21st between 1 to 2 am. Upon trying to access my Facebook account later, I realized the password was changed to Michael Davis and information altered, except for my profile picture. My friends were blocked, and everything was modified. Please assist me in regaining access to my account and preventing misuse of my photos by the person from New York. Thank you.

I have been utilizing Facebook for the past 6 years under the name A.F. Kokkattu. Although I am not very active, I regularly use the app. Recently, when attempting to log in, I encountered an issue with recovery questions. Regrettably, the Gmail account linked to my Facebook was deleted some years ago. Strangely, I was able to access Facebook without trouble until yesterday. Today, I faced recovery questions which required email verification. Since I no longer have access to the Gmail account, Facebook is asking for permission from a previously used computer which I no longer have access to. Even when attempting to log in from the same Chrome browser, the questions persisted. I am willing to provide identification if necessary, but I no longer possess the Gmail account. I seek guidance on how to proceed.

Hello, I was hacked on Thursday, April 22, and my password and primary email address were changed. When attempting to log back in and reset my password, I am being asked for a code from an authentication app. The issue is that I can't access the code generator as I have been logged out of all my devices. I have already sent my ID card three times and a photo of my driving license, but access is still being denied, and I am unsure why. My ID card says "MARCOT" with a T, but my Facebook name does not have the T at the end. I would appreciate it if this matter could be resolved promptly as I need my Facebook account for professional purposes. Thank you in advance, Laurette M.

My Facebook account has been hacked, and the hacker has a picture of my ID with a financial document next to it. I urgently need assistance to regain control of my account. Despite my efforts, the hacker changed my primary email and locked me out. I have my ID, driver's license, and birth certificate for verification purposes. Moving forward, I will only use my driver's license for uploads. I previously used the email [redacted] before the hacker changed it. Although I updated my password from lovejoy28 to redbatman32, the hacker changed the email associated with my account. Despite requesting Facebook agents to contact me at [redacted], I did not receive any communication. I attempted to change my password to [redacted]1redbatman32, but the hacker persists. I need immediate assistance to restore my email to [redacted]

Hello, I recently received an email from Facebook stating that my account has been compromised and requires securing. Upon following the link provided, I was directed to a page prompting me to enter a 6-digit code that was allegedly sent to my email, or to update my email address for the code to be re-sent. Despite updating my email address as instructed, I have yet to receive the 6-digit code from Facebook. I have attempted various solutions to regain access to my account but keep encountering the same message indicating the code has been sent to my email. Any help would be greatly appreciated. Thank you, Paul

My official personal Facebook account has been hacked. The hacker changed my email, phone number, and password. Despite entering my old password, I cannot access my account that had important personal data. I request your assistance in recovering my account and have submitted an appeal for your review. Thank you, Facebook team. Full Name: C. Pradipkumar Old Phone Number: [redacted] Old Facebook Password: kamal@[redacted] Account access is currently unavailable. Unfortunately, we are unable to provide access to your account as we cannot verify the ownership. If access remains an issue, please refer to alternative methods for account recovery.

I unexpectedly had my account deleted and got banned without any prior notice. I'm aware some of my posts may have violated Facebook's policies, but I don't know which ones specifically. I would like to request an appeal process if it's available. Unfortunately, I'm unable to access my photos and contacts to back them up. Could you assist in sending those to my new account? I'm also puzzled why I was asked for a copy of my ID shortly before getting permanently banned. If my account had already been deleted, I wouldn't have shared such personal information. I'm concerned about how my data will be used and would like that information removed from your system. Thank you and have a great day.

A few years ago, I created a Facebook account that I never used. I tried to use it a couple of years ago, but it was disabled. Recently, I thought about reconnecting with friends, but my account was still shown as disabled. I've been unsuccessful in finding a way to request reconnection since I can't log in. I even tried creating a new account with different details on another device, but it also got disabled. I need help to contact Facebook to understand the original issue and possibly reinstate my account. I'm struggling to find a solution. Any assistance would be appreciated. Thank you. - J.E. (Old account: [redacted])

Hello, I need assistance with my Facebook account that was compromised and subsequently deleted by the culprits. The individual behind the breach managed to access my account during the late hours when I was not actively using my computer. Upon realizing the breach, I received three consecutive emails alerting me to unauthorized activity, including an attempted login from someone in Indiana, a change in the associated email address, and a modification to the account password. Regrettably, I am currently unable to access my account despite my persistent efforts over the past three weeks to resolve this issue independently. A search for my account on Facebook yields no results. Reinstating access to my genuine account, under the name Amit Inbar with over 1,[redacted] friends, is of utmost importance to me. I hold no registered phone number on the account and did not enable two-factor authentication as an added layer of security. The email linked to the account is [redacted] I kindly request Facebook's intervention in reinstating my account and granting me full access.