Facebook Customer Service Issues

I am struggling to regain access to my long-standing Facebook account. Despite trying everything, including creating a new account, I am unable to retrieve my original one. The email linked to the account, hillbilly Mountaineer at gmail. com, was hacked over a year ago, and I had to delete it due to security concerns. Consequently, I also had to get a new phone number. Although I attempted to update my email on Facebook, I encountered issues since the compromised email was the primary one. In my attempts to recover my account, the system keeps referring back to the hacked email and old phone number. Despite reaching out for help multiple times, I only receive passcodes that are sent to the old email or phone number, which I no longer have access to. I provided my new email, no luck at all 61 at gmail. com, and new phone number, [redacted]. While I did receive various passcodes via text to my new number, none of them were successful. I possess valuable data and irreplaceable photos on my Facebook and have attempted to verify my identity by sending a copy of my driver's license and a self-portrait with a passcode, all to no avail. Although I can access the account through another's computer, I am unable to do so on my own devices. Your assistance in recovering my account would be greatly appreciated.

I am having trouble accessing my Facebook account. I have been using an email address that was hacked and a telephone number that is no longer valid on this account. Despite providing my new email and phone number, I am unable to reset my password using the passcodes sent to my new phone. I have also submitted my photo ID and a self-portrait holding a passcode, but still cannot regain access. I have valuable data and irreplaceable photos on this account that I would like to retrieve. Can someone assist me in recovering my account?

Hello, I am encountering difficulties accessing my Facebook account. I cannot access the email address or phone number associated with the account. A few years ago, I had service users from work trying to add me, which went against my professional boundaries. I followed advice from friends and changed my name on the account to prevent service users from finding me. However, this has complicated the account recovery process as my identification does not match the information on Facebook. I do not have documents to authenticate that the account belongs to me. I have attempted to recover my account using the help link on Facebook without success. I am reluctant to create a new account as I have valuable memories stored on this one. Can someone please assist me in recovering my account? Thank you.

My boyfriend's ex has accessed my phone and tampered with my accounts. I can't recall the password to my Facebook account, but I can still access my linked phone number and email. However, when attempting to reset my password using the confirmation codes from Facebook, I am not receiving them. I have tried to reset my password using my security questions and other linked social media accounts without success. I am familiar with the reset process but have not encountered this issue before. I am requesting an email to be sent to either my original Facebook email or phone number to regain access, as I have been locked out for two days. Thank you for your help.

Good morning. I need assistance regarding a situation involving a Facebook page with a different name that someone claims I am using to harass them. The page, supposedly under the name "Debbie Milton," is no longer available when searched for. The individual, keyHarkins, is alleging harassment and showing these interactions to my brother, despite me not being friends with her on Facebook. I am unsure how she found this mysterious page, but she is accusing me of using it to harass her. Can you please advise on how to handle this situation? Thank you.

I am Amanda from East London, South Africa, and I am a mother to a 14-year-old girl. She was assaulted after school last Friday by two individuals with a fake Facebook account under the name Ndalontle Mvandaba. The account was deactivated after we went to court. The court needs proof that this account belongs to the respondent. I only have the details of the owner of the account, and only Facebook can help me identify who the owner is. I believe the account belongs to Nande Peli, whose regular Facebook account is under the name Na Li Peli X. Unfortunately, I do not have the contact number correctly, but it appears in my search. I am seeking assistance to identify the owner of this account as it is required by the court.

I initially created my Facebook account with the email [redacted] before transitioning to using [redacted] as my primary email. At some point, the rocketmail account was deactivated by Yahoo due to inactivity, leaving me without the associated email on my Facebook. Unfortunately, after my phone broke and I had to start anew, I discovered this issue when attempting to recover my account through the 3 friends code method, which failed due to the lack of a linked email address. I now realize my Facebook contains precious photos, including memories of my children's births and early moments, that I absolutely must retrieve. Your assistance in resolving this email discrepancy would be greatly appreciated.

Facebook disabled my account claiming it was not me, but it was indeed. My computer somehow had another person's name, Claudia Barragan, linked to my account, causing confusion. Despite numerous requests, I couldn't remove the incorrect name. My name is Linda K. Cameron, born on 09/06/[redacted]. My account was genuine, not fake. I'm not tech-savvy, and Facebook's mistake has been distressing. I've been labeled a liar when I'm not. I provided my correct details, but they haven't resolved the issue. I couldn't upload a picture or access my other accounts either. Please help me rectify this. Thank you, Linda K. Cameron.

After resetting my phone, I reinstalled my apps, including Facebook. When I tried to log in, I couldn't receive the code for two-step verification. I urgently need access to my account to retrieve important work and contacts. Your help in resolving this issue would be greatly appreciated.

I recently acquired a new phone and encountered issues logging in to my account due to a forgotten password. The password reset was linked to an old college email that I no longer have access to, so I opted for a reset through my phone number. After inputting the code received via text, I was logged into a different user's account, presumably the previous owner of the number. I wish to have the number associated with my account considering I've had it for years and to update my email. Although I managed to remember my password and access my account, I seek assurance to prevent this from reoccurring.

Please help. Someone named Adam Shaw has been sending private pictures of me via messenger to my friends. These photos were never meant to be available. Despite not being on Facebook, where they claim to have gotten them from other sites, like Flickr where our photos were kept private. I am struggling to find any information and feel lost. A friend shared this profile with me, @adamshaw[redacted]0, which I suspect is fake due to multiple Adam Shaw profiles. When my friends received the pictures, he asked them to message him. Please assist me.

I am having difficulty regaining access to my account. I have submitted two images of my driver's license, with the most recent one displaying my birth date, both including my photo, the Nevada seal, and ID number. However, Support has not found them sufficient. Regrettably, I do not possess utility bills, a passport, or a magazine subscription to provide as alternative forms of verification. Support suggests submitting credit cards, medical records, or bank statements, but these documents do not have my photo and I am uncomfortable sharing them with Facebook. How should I go about redacting unnecessary information on these documents? I find this situation frustrating. I suspect the issue stems from not using my actual birth date during registration. Initially, I believed Facebook did not require this information, and I was wary of exposing all my authentic details in case of a security breach. What steps should I take to regain access to my account now?

I have attempted to input my federal tax ID and other necessary details, required by the new system in the Facebook shop feature, consistently for the past four days. Despite being well-versed in selling at farmers markets, the system does not seem to accept my correct information. As a single parent relying on my Facebook shop to sustain my family and home, this technical issue jeopardizes my livelihood. The inability to speak with a live representative exacerbates my frustration. The lack of efficient customer service from such a prominent company like Facebook is disheartening. My once-beloved Facebook shop has now become a source of distress due to these complications. I implore you to address this matter promptly and have a human representative reach out to me directly.

A Facebook user posted a photo of my 2-year-old child without permission, along with abusive content about me and my family. The user blocked us, so we can't report the post directly. Our friends informed us about the post, which included personal details about us. We want the post removed immediately and the user's account deleted. The user's boyfriend, Teddy Talia from Tours, France, has also posted negative things about us on his account.

Respected Sir/Madam, My name is Abhishek Khalas and my account has been disabled. It was done by mistake, and I sincerely apologize for the error. This account is incredibly important to me as it stores seven years of memories, including photos, videos, and connections with friends. Many applications on my phone are linked to this account, and currently, everything is at a standstill. Facebook is vital to me, and my whole world is intertwined with this account. Please understand the significance of this situation for me and restore my account at the earliest. I am in urgent need of accessing my applications and important data. Your prompt assistance in reactivating my account would be greatly appreciated. Thank you for your understanding.

Since July 26, [redacted], I have been dealing with distressing "explicit" accounts on Instagram that are using my images without consent. The accounts in question are @awnikkuhhh, @boobs_melissa, @tits_melissa, and @melissa_tits. Despite multiple reports from my friends, family, and followers, Instagram has not taken down the last few accounts as they claim it doesn't violate their terms of use. This situation is causing me significant harm as these accounts contain false images of me, including selfies, and even my personal phone number. I have reported this to the police, yet Instagram continues to allow these accounts to exist. The individual behind these accounts is deliberately targeting me using my private information, which is terrifying. Please address this issue promptly. If Instagram can detect and prevent the upload of nude photos, they should be able to act on these accounts. I fear for my safety due to the actions of these accounts and the lack of action from Instagram.

I recently read an article about Facebook's request for financial records from their customers. If this is accurate, I am deeply concerned. I am considering deleting my Facebook account and taking action against this invasion of privacy. Mr. Zuckerberg, be prepared for the consequences. Engaging in such practices could severely impact Facebook's stock value. It is unacceptable for Facebook to demand financial information from its users. If this is true, legal action should be taken against both Facebook and any banks involved in sharing this data. Identity must not be forgotten. Stand by for a revolution in response to this invasion of privacy.

I am facing difficulties using Facebook due to my dementia, which makes it hard to remember passwords and manage my accounts. I suspect someone is using one of my accounts to access Messenger. My name is Amy Tomasello. I would appreciate it if you could assist me in permanently deleting my accounts. I have friends named Faye Corrigan, Susan Duffy, Samantha Duffy, Jodi Kennedy, Steve Lacey, Carol Lacey, Steve Staulcup, Dorothy Hinegardner, Robert Russano, Matt Wheat, and Stacee Wheat. Kindly help me address this situation.

I am experiencing issues with the reach of my Facebook friends being limited, and my account is suspended without clear reasons. I suspect I am being targeted for my conservative beliefs and posting Bible verses. There seems to be a bias favoring liberals on Facebook. I would appreciate any assistance with resolving these problems. Thank you, Greg Coffelt.

My account was hacked by scammers who took $9K from me. They are now trying to extort more money. I reported this to the FBI. I can't access Facebook to inform my friends since my account is suspended. The scammers can easily access my account at any time. They have also hacked into other sites. They are sophisticated and risky.