Facebook Customer Service Issues

EN: Hello! I need to report that my account with the email [redacted] was hacked by someone using my old phone number to reset the password. As I no longer have that number, the person who has it now gained access to my account. When trying to recover my password through email, I do not receive the recovery email. Even though I have access to this email, the recovery email does not come through after multiple attempts. Please help me restore access to my account. Thank you!

On July 27th, between 10 pm and 11:30 pm, I had a phone conversation with my partner, Matt D. It was our last conversation before his passing. There are ongoing investigations, and I urgently need assistance in retrieving that call from Facebook Messenger. It's crucial to the circumstances surrounding his death. I've been contacted by individuals claiming to be Facebook agents, offering the call for a fee. Please reach out to me at [redacted]. I need to speak with a genuine Facebook representative. This is a critical matter that could help clear the name of a beloved 24-year-old man, Matt, who was innocent. Your prompt response is greatly appreciated.

Hello, I have an inquiry regarding Facebook Integration for car dealerships. I work for Nexteppe and we collaborate with numerous US car dealerships. One of our services is integrating their inventories into their Facebook pages. I came across a requirement on the Facebook support website stating that Page Tabs are only available for pages with [redacted] followers or managed by whitelisted apps. Some of our clients, with fewer followers, have added tabs successfully. When did this rule come into effect? Several customers are facing errors while adding tabs, causing frustration. Any clarification on this matter would be greatly appreciated. Thank you, Cassie

I would like the following names displayed on my page: ฐิฏา รังสิตพล มานิตกุล - ผู้พันปราง However, my original page was spammed by my corrupt political rival, so I created a new one with the same name, which remains unpublished. I believe there is nothing wrong with the new blank page since it contains no content. Unfortunately, I cannot provide Facebook with the ID associated with the original account as there is no email linked to it, only a username and cell phone number. I am a politician, and my page reflects my thoughts and beliefs, so it is crucial to have all the necessary information accurately displayed. I have encountered issues with my pages being repeatedly published and unpublished, and I seek assistance in resolving this matter promptly. Thank you. ฐิฏา รังสิตพล มานิตกุล - ผู้พันปราง

To Whom It May Concern, I am reaching out for assistance regarding an issue with my Facebook account. A friend received a hacked message containing my Facebook information, which then sent out viruses to everyone who opened it. I have been receiving calls from a number claiming to be Facebook, informing me that my account has been compromised. I am unsure how this happened and what information may have been accessed without my consent. Please refer to the screenshot I have attached for your information. For direct contact, please reach out to me at any time at [redacted]. Sincerely, Flora Pettaway

Hello, my name is Marci Bernthal Perry from Springfield, MO. I recently had trouble accessing my FB account after facing challenges during my battle with breast cancer. Despite resetting my password, I encountered further issues after upgrading my phone to an S9+. I attempted to use my existing account information but was unsuccessful. When trying to receive an SMS code, both my Gmail address ([redacted]) and phone number ([redacted]) did not work, even though I have received recent notifications in my email account. This has caused concern among my contacts as I have not been able to update my status on FB. I kindly request your assistance at your earliest convenience. Thank you in advance. Sincerely, Marci Bernthal Perry

I want to raise awareness about an issue with the Facebook group "Pogo Eastbourne" run by the admin John Mayher. He is unfairly targeting me, my family, and friends by using his admin privileges and position as a police officer to remove and block us from the group without any valid reason. It has escalated to a point where it is damaging our reputation and causing unnecessary stress. I urge for this behavior to stop, or I will have to take legal action. Please address this matter within the next 48 hours. Thank you. - M Cook

I am currently locked out of my Facebook account as the platform is requesting a confirmation code to be sent to my old phone number that is no longer in use. I have updated my phone number multiple times since setting up the account. I am unable to receive the code, necessitating assistance to regain access to my account. I can provide additional verification as needed. My profile picture is distinctive as I am missing front teeth and have a jagged tooth, visible in the photo. Your help in resolving this issue would be greatly appreciated.

I am experiencing issues accessing my Facebook account since Sunday evening. A prompt requesting a password change appeared without explanation. After following the instructions to verify my identity, I got stuck in a cycle of being asked to change my password repeatedly. The same questions and screens are repeating endlessly. Even attempting to verify my email through Google led to the same problem. I am feeling extremely frustrated, and if this continues, I am considering deleting my account. I urge Facebook to address this issue promptly.

I have been using the stage name Alo Star for the past 15 years, previously as Alo Trex while traveling. Facebook requires the name you use in everyday life, which for me is Alo Star. Currently, I am unable to access my account due to this name issue. I am also limited to posting only pictures, although as a spiritual teacher, I typically write posts. I have maintained this account for over a decade, and I have followers who appreciate my content. I kindly ask for assistance in resolving this matter. Thank you. Sincerely, Alo Star.

Hello, my name is Marphilia Owens. I recently received a notification about unauthorized access to my Facebook account. I suspect it could be my husband, Eugene Owens, as he knows my email address and password. I am unable to log in and need assistance in identifying the individual accessing my account. Please conduct an investigation to determine who has been logging into my emails and Facebook. This is concerning, and I would like to take appropriate action. Your prompt assistance in providing a detailed report on the account activity, particularly from last night, would be greatly appreciated. I am eager to learn who is intruding on my personal information. Thank you for your help.

I am reaching out with a concern regarding the profile of Jeff Paganessi from Joliet, IL. The images displayed on his homepage have led me to seek an emergency no-contact court order due to their disturbing nature. Jeff has been utilizing aliases like Nikki Bloom to share these unsettling images for the past six weeks. I understand the large volume of inquiries your team receives, but I firmly believe that such behavior does not align with Facebook's values and ethical standards. If needed, please contact me at [redacted]. As a dedicated Facebook user, I hope to continue utilizing the platform, but I request the removal of his page (along with his aliases) to ensure my ongoing safety on Facebook. Thank you for your understanding. Sincerely, Kelly.

I am looking for advice on how to change access to my late husband's Facebook account. As his surviving spouse, I never anticipated this issue and we did not designate me as a legacy contact. I am hesitant to delete the account as it holds cherished memories in the form of posts and photos that his friends, family, and I would like to preserve. Memorializing the page seems to be the only alternative, but it allows for inappropriate and hurtful posts. Recently, someone posted a distressing picture of my husband during his illness, which is not how he would want to be remembered. Can anyone assist my stepson and me in this matter?

I respectfully disagree with the decision to ban Alex Jones' channel on Facebook. While I may not agree with all of Alex Jones' views, I believe in his right to express them. Facebook should not dictate whom we can or cannot listen to on a social platform. It is not Facebook's place to silence those they disagree with. I am planning to contact my representatives in Congress to urge them to pass laws preventing social media platforms like YouTube, Facebook, and Twitter from censoring opinions they do not like. If Facebook does not reverse its decision and restore pages like Alex Jones', I will be deleting all three of my accounts within 30 days. Facebook's current policies restrict free speech and serve its own interests rather than promoting open dialogue. Thank you, Tim Lawson.

Hello sir, my name is Ajay Kumar. My Facebook ID is [redacted]. In the past 48 hours, my Facebook account has been disabled without any prior alerts or reasons provided. My Facebook account is 10 years old, and I have always used it seriously without any inappropriate content such as sexual, political, or offensive comments. My friends and relatives are all connected to my account, and I have not made any mistakes. I have sent emails and provided proof of identification like my PAN card and voter card multiple times, but my account remains disabled without explanation. I kindly request your help to reopen my Facebook account so I can reconnect with my friends and relatives. Thank you for your assistance.

I recently encountered an issue where someone tried to access my account from Canada while I am based in Utah, USA. I tried resetting my password but ended up setting a random one with a vulgar term that I now cannot recall. I am unable to deactivate my account or change the password. The reset code isn't reaching my email or phone number, which is [redacted] The backup number on my account is [redacted], a TextNow number, and another one is [redacted], my old phone line. I'm seeking assistance to resolve this matter and deactivate my account.

I recently had someone try to access my account from Canada, but I'm in Utah, United States. I struggled to change my password since I hadn't set one initially. I randomly generated a password with a swear word that I now can't recall. The system is not allowing me to deactivate my account or reset my password. Reset codes are not being sent to my email or phone, which is [redacted] and [redacted] respectively. My backup number is [redacted]****, a TextNow number that's still not working. The other number linked to my account is for my old phone, ***-***-****, which I can no longer access. I need assistance in deactivating my account.

I recently had someone attempt to access my account from Canada, but I'm located in Utah, United States. I mistakenly set a random password containing inappropriate language, making it hard for me to recall. Now, I'm unable to deactivate my account or reset the password. I've not received any reset codes through my email or phone number, which are monsterd96@gmail and [redacted] respectively. The backup number on the account is [redacted], a TextNow number, and [redacted] is an old phone number I no longer have access to. I need assistance in changing my password and deactivating my account, please help.

Hello sir, My name is Ajay Kumar, and my Facebook ID is [redacted]. My Facebook account was disabled in the last 48 hours without any prior warning or explanation. My account is 10 years old, and I have always used it responsibly without any inappropriate content. I have not posted any sexual, political, or derogatory comments. My friends and relatives are connected to my account, and I believe there was no reason for it to be disabled. I have already sent emails and provided ID proofs like my PAN card and voter card, but my account remains disabled without justification. I kindly request your assistance in reopening my Facebook account so I can reconnect with my friends and relatives. Thank you for your help.

Hi everyone, I have encountered an issue with my Facebook page that was taken over by someone else through defamation back in July [redacted]. My access credentials have been stolen, and the page is now full of inappropriate advertisements, tarnishing its reputation. I believe the current owner is engaging in criminal activities. I urgently need assistance to regain control of my page, as all the hard work and dedication I put into it over the years is at stake. If necessary, I am open to having the page permanently deleted to prevent it from being misused by others. I have tried reporting the issue, but so far, my efforts have been futile. Any help or guidance on resolving this situation would be greatly appreciated. Additionally, I have come across another hacked page (not related to mine) that may involve the same culprit. The link is provided for reference. Thank you for any support in addressing these troubling circumstances.