Facebook Customer Service Issues

I encountered an issue while attempting to log into Facebook. Upon login, I was prompted to "Confirm Your Identity." I proceeded by clicking on "Get Started" and followed the instructions provided. However, subsequent login attempts resulted in a message stating, "Unfortunately, you won't be able to access your account while we're reviewing these additional documents." Despite turning on Facebook in the settings, the issue persists, preventing access to both Facebook and Messenger due to their interconnected nature.

Hello, my name is Erick Fungo. On Facebook, my username is O'Nkosi Erick Fungo. My email is [redacted] I recently got locked out of my Facebook account due to security reasons. While I appreciate the concern, I am now unable to access my account. The issue lies in the fact that the login code is being sent to my old phone number, [redacted]. Since I no longer use this number, could you please update it to [redacted] for the verification code instead? Alternatively, if feasible, could the verification code be sent to my email [redacted]? Your assistance in resolving this matter would be greatly appreciated. Thank you, Erick.

I have been in communication via Facebook Messenger with someone posing as Amar Singh, who turns out to be Alex Pettyfer. I unknowingly engaged in webcam activities, and now, Alex Pettyfer claims he has compromising photos of me. He is threatening to expose these pictures publicly, stating he has consulted American lawyers about taking legal action against me. I am deeply concerned and stressed about this situation. I have been advised by a police officer to seek advice promptly from your platform. The stress from this incident is affecting my health, especially considering my existing heart condition. Your urgent guidance on how to handle this would be greatly appreciated. Sincerely, M. Lehman

Hello, my name is Tyler Hulen. I contacted Facebook Support today because I keep noticing changes in my account's password whenever I log in. I initially spoke with a person named Eric Williams. He instructed me to purchase two $50 Google Play cards. Later, I was asked by his manager, Chris, to buy additional cards. I ended up spending $[redacted] on Google Play cards after being directed to get more. The manager I spoke with was named Christianian, who asked for more cards to resolve the issue. Christianian promised a full reimbursement eventually, claiming my account was duplicated and compromised. I am distressed and seeking advice on what to do next. I was informed that someone with access to my information is likely my ex-wife, Jessie Cook, as she has a Samsung device and my son Reed's Facebook account linked to her Apple ID. I am uncertain about the legitimacy of these actions. Should I proceed with purchasing three more $[redacted] Google Play cards as instructed? I await your guidance. Thank you for your help, Tyler Hulen.

Seven years ago, I created a Facebook account using my maiden name. Despite my attempts to delete this account, it remains active with private photos that I do not want on Facebook. Unfortunately, I no longer have access to the email or phone number associated with the account, making it impossible for me to resolve this issue. I urgently request the deletion of this account under my maiden name. I am concerned about a potential breach of my personal information during this process.

I have been unable to access my Facebook account for several months due to issues with 2-factor authentication. After my phone broke, I was unable to receive the necessary codes. Despite sending my ID and completing the account recovery form, the responses were slow, and I missed the windows to enter the codes. Recently, I moved my SIM card to a new phone and still did not receive any texts. After spamming the text button due to not receiving notifications, I realized my Facebook text notifications were off. I switched them back on, but I keep getting an error message saying I've requested too many codes. I have repeatedly sent my ID but haven't received any responses via email. I am eager to regain access to my account and have already submitted my driver's license and passport for verification.

I have been hacked, and my Facebook account has an old email address that I can't access. I logged out on my phone but I'm still logged in on my iPad. I need to change my email but can't remember the password for the old email. I want to keep my account without starting a new one, but I'm unsure what to do. My email address is [redacted], and my Facebook name is Sherrine Brown Harrold.

I am experiencing difficulty recovering my Facebook account as it seems linked to another person with the same name. Changing the password does not resolve the issue. When trying to log in, the verification process presents friends who are not on my account and my date of birth is not accepted. I attempted to log in using my phone number associated with the account, but since it is a landline, I cannot receive text messages for verification. I do not have a cell phone to receive the code. Having the option to send the code to my email address would be helpful, but it seems I do not have an email associated with my account. I need to regain access as I am the administrator of my business page on Facebook. My old laptop, the only device I used to log in, was stolen, causing this predicament. I need assistance to resolve this issue promptly.

I am experiencing an issue with the two-factor authentication. I no longer have access to my old phone number to receive the verification code. I urgently need to access my Messenger or Facebook account, but I am unable to complete the two-step authentication without the code generator. I am willing to provide my ID for verification. My email address is [redacted], and the phone number associated with my account is [redacted]. However, I no longer have access to this phone. Thank you for your assistance.

I have a serious complaint. I own a business page with you called "Hollow Creek Plantation." I have invested thousands of dollars and put in a lot of effort to accumulate 47 excellent customer reviews. Recently, I noticed that all my customer reviews have been replaced with simple recommendations from individuals who, in many cases, haven't even been customers. On the page, it is labeled as reviews and recommendations, but only recommendations are visible. I would like my customer reviews to be reinstated on the page's reviews and recommendations tab. I would appreciate a prompt response. Thank you.

I have been locked out of both my personal page and business page on Facebook with a message saying I am temporarily locked out. Despite sending over 40 messages in the last seven days and following all instructions provided, the responses I receive are generic and ask me to log into an account I cannot access. I have invested a significant amount of money and time into boosting posts for my small business, only to receive no help or explanation from Facebook. I have even tried reaching out to the CEO with no response. I have spent countless hours trying to resolve this issue, including hiring a marketing company, to no avail. It is frustrating that there is no direct phone support available, and I feel ignored and helpless. My livelihood depends on my Facebook presence, and I am desperate for assistance. I have followed all protocols, provided necessary documentation, and still, I am left without access to my accounts. I urge someone from Facebook to contact me at [redacted]. The lack of support and communication from Facebook is unacceptable, and I am considering escalating this matter further if it is not resolved promptly.

Dear Facebook Team, I hope this email reaches you well. I accidentally deleted my Facebook account instead of deactivating it, and now I am in need of your assistance to help me recover my account. I tried to restore it, but it was permanently deleted after more than 14 days had passed. My account was associated with the same email address. This account holds immense sentimental value for me as I have precious memories of a close person who has passed away, with the account being the only place I can cherish those memories. I kindly request the Facebook team's help in recovering my account. I also want to mention that when I attempted to recover my account, a new account was opened using the same email address. I would greatly appreciate your assistance. Looking forward to hearing from you with a solution. Thank you very much, Riham

Dear Sir, I was contacted by someone named Louis Anthony on Messenger claiming to work for a British oil and gas company in London asking for help. Despite my initial skepticism, he insisted he needed assistance. Unfortunately, I ended up sending money after being told it was for a good cause. Soon after, I received a call demanding more money for government taxes, which I paid with a loan. When I couldn't provide additional funds, they promised a refund but then disappeared. The individual has since created a new Facebook account under the name Kerrick Anthony. This experience has left me feeling taken advantage of and I urge for awareness to prevent others from falling victim to similar scams.

Good afternoon, Our company is attempting to create a Facebook page for our business, but the account was disabled because of a fake name. We used the name STU STU to avoid using employee names. We have reported the issue to Facebook but have not received a response. The email associated with the Facebook account is [redacted] We currently have an old page named VISA SA PETROSANI and wish to delete it to create a new one with a new branding. The old page is connected to the email address [redacted], which we cannot use for customers. We seek assistance with this matter. Team Visa SA Petrosani

Hello, I recently wanted to increase the likes on my Elaine's Patchwork Page by boosting it as I did before, spending the minimum amount. However, this time, I boosted it without being given the option to select the duration or amount to spend. I noticed a significant charge on my Paypal account with no clear information on the duration or cost of the boost. This caused me stress and anxiety after realizing that £40 had been withdrawn unexpectedly. I seek clarification on the exact charges and process. I hesitate to click on anything now out of fear of unintended charges. I am eager to receive clarification on this matter. Thank you, Eline H.

My Facebook account, which was legitimate, has been disabled. I had requested the deletion of 4 or 5 other accounts I couldn't access due to computer issues, but unfortunately, they removed my active account instead. This situation has caused me distress. I am not proficient with computers and not tech-savvy. I noticed a friend's information on my browser without her using my computer. My name is Linda K Cameron, born on September 6, [redacted], residing in Australia, and my friend's name is Claudia Barragan from Texas. I did not intend for her information to be on my device and unsure if it's due to hacking or an error on my part. I request the restoration of my genuine account. It is frustrating to be accused of having a fake account when mine was authentic. I also encountered difficulty uploading a picture to Facebook. Thank you, Linda K Cameron.

My phone was hacked, leading to a password change on my Facebook account. After managing to restore the password, I did a factory reset on my phone and lost access. Facebook is sending a log-in code via SMS, but my phone number is not linked, and my old email ([redacted]) is inaccessible. My new email ([redacted]) seems linked to a different account. I rely on Facebook advertising for income, and my husband, with email [redacted], faces similar issues and can't verify his identity despite submitting ID and other details. We are both struggling to regain access even with me trying to help from my blocked account. We urgently need access restored to prevent financial losses.

My phone recently got hacked, and the hacker changed my Facebook password. Although I managed to revert it back, after a factory reset on my phone, I can't log in. Facebook is sending a login code via SMS to a number not linked to my account, and I've lost access to the email associated with my account, [redacted] (Facebook name: Kymmie Mak-Gunter). My new email, [redacted], is somehow linked to a different account. My husband and I rely on Facebook advertising for income, but we haven't earned in three weeks due to these issues. My husband, whose email is [redacted], is also struggling to access his account even after sending his ID and going through multiple verification steps without success. I usually help him log in, but I can't access my account to provide him with the necessary code. Re-establishing access to our Facebook accounts is crucial for our financial stability and home security. Your assistance is greatly appreciated.

I have encountered this issue multiple times. I lack computer skills and technical knowledge. Facebook disabled my valid account. A name, Claudia Barragan Estrada, appeared in my browser, and I am unsure how it appeared there. I struggle with technology and have had 4 or 5 Facebook accounts that became inaccessible due to device issues. Despite my requests, Facebook did not delete those accounts. They mistakenly removed my legitimate account, causing distress. My account was authentic, not fraudulent. I am distressed by this situation. I urge you to reinstate my valid account. Additionally, I encountered difficulties with picture uploads or downloads. I go by Linda K Cameron, Linda LK Cameron, or Linda Cameron, born on September 6, [redacted]. I have resided in locations like Plainsboro, NJ, CT, Lindale, Texas, and currently in Australia. Thank you. Linda Cameron

Hello, I'm encountering difficulties with my Facebook account. The email associated with the account is a hotmail account that I initially set up years ago for Facebook. It has since been changed to a different email address. Attempting to change anything on Facebook seems to be quite complicated. I have tried logging in from various devices over the years including iPhones, iPads, and an Apple computer, but none of them are working now. The Windows computer I used before has been reformatted. When I try to recover my account and it prompts me to identify trusted friends, after following the steps, it indicates that I have attempted too many times. On my account, I have linked items like AC trinkets from the FB webstore with a now-defunct bank account. Possibly, this could be causing access issues. I also tried updating my phone number due to a recent job loss but encountered an error stating that I'm William Woodall, a person I am not familiar with. I am eager to regain access to my account as it holds sentimental conversations with a deceased friend. I would appreciate any assistance in resolving this matter to potentially resume selling items online. My current email linked to the account is kownangela@ Gmail.com, a reflection of my name change to Angela Kown after marriage. I am keen on retrieving my account without altering the existing email and password. Your help would be greatly appreciated. Thank you, Angela.