Facebook Customer Service Issues

About a month ago, my mother received a strange message from a relative with a YouTube link attached. Without their usual communication, it was odd. When she clicked the link, she was unexpectedly logged out of her account. Perplexed by how a simple link could lead to this, she tried to recover her account. The platform requested a selfie for verification, but unfortunately, no response followed. Despite receiving email notifications, she cannot regain access to her Facebook account. She is reluctant to start anew and wishes to restore her original account. Any assistance in resolving this matter would be greatly appreciated. Thank you.

I am having trouble transferring my current account to my new phone. I cannot remember my password, and the customer service at the store was unable to help me reset it because they claim my email or telephone number is not recognized. Can someone assist me in resetting my account and password, please? My details are as follows: Mitzi Marzett, email [redacted], phone [redacted]. I also have a connected account with the email [redacted] Thank you. Mitzi Marzett.

I accidentally had two accounts open. I decided to deactivate them temporarily. I successfully logged out of one account, but when I tried to log out of the other, I repeatedly entered the provided code without success. Despite knowing the code well, I lost all my data. Now none of my passwords are working, and I'm frustrated. Dealing with this issue is driving me crazy. As a stockholder of Facebook, I find this situation absurd and unacceptable.

Earlier today, while updating my profile, I noticed that my date of birth was incorrect. Despite trying to correct it, I was unable to do so due to my age (I am 16 years old). Subsequently, when I logged into Facebook later, I was surprised to find my account disabled, with a message citing age under 13 as the reason. I believe this may have been an error as I am 16. I reached out to the support team, but unfortunately, they were unable to assist in recovering my account. I would greatly appreciate any help in restoring access to my account.

I am troubled by a possibly fake Facebook profile under the name Maddison Ancell that is harassing my mother through messenger. The profile mentions knowing where my mother works and watching her. I strongly suspect I know who is behind this. Despite reporting the profile over 10 times with evidence, I have not received any response or seen any action taken. I have screenshots and all details needed to have the profile removed, but I cannot even locate the option to report the profile now. It is frustrating that Facebook offers no support for such issues and simply advises to contact law enforcement in case of immediate danger. I am hoping to resolve this through Facebook's help page, but the lack of response is disheartening.

Hello, I'm seeking assistance regarding my Instagram account. It appears to have been hacked under the username AdelynArens. On July 23, I received an email notifying me that the associated email had been changed from [redacted] to [redacted] When I attempted to revert this change by clicking the provided link, it did not work despite multiple attempts on different devices. The hacker has altered the name in the bio to Ara Herzog, changed the profile picture to that of a naked woman, and made a new post. My own photos are still visible, and this issue is urgent as I am a high school senior currently applying to colleges. The lack of support via email and the website has been disheartening. I am hoping to either regain control of the account or have it removed entirely. Your prompt assistance would be greatly appreciated.

I am Alice Whitehead. I created multiple FB accounts but lost access to some. I have stored my info with my daughter to prevent this from happening again. I want to close 3 out of 4 accounts as I no longer have access to the associated emails. I can provide some emails used while opening the accounts and describe them with profile pictures, name, address, and phone number. I have access to one email now, the one I am using to contact you. My daughter is friends with all my accounts on FB, and I'm the only Alice Whitehead on her friends list. Please assist me with this. Thank you.

I had a Facebook account years ago that I can't access due to a lost password. I want to delete it as I have been tagged in a post by someone spreading false information about me. I've tried to get rid of the account to prevent potential employers from seeing the post. The person, Elle Grace Belanger, is making harmful accusations publicly, and despite multiple reports, Facebook hasn't removed the post. I need assistance deleting my account to prevent further harm from these false accusations.

I am experiencing distress due to Norma Cubbage-Toms harassing my family on Facebook with false accusations and hurtful comments. We have reported this to the Shenandoah Police in Shenandoah VA for slander and defamation. This individual, along with Becky Freeze, has been engaging in online bullying, stalking, and making threats towards us. I am kindly requesting Facebook to remove their accounts to stop the public humiliation and protect my family's privacy. Legal action has been taken, but I urge Facebook to take action as well. My family deserves peace and respect, not public shaming and attacks. Your prompt attention to this matter is appreciated.

As a United States Navy Recruiter, I recently opened a Facebook account to assist in promoting the opportunities offered by the United States Navy. Surprisingly, my account was disabled within a single day. I am perplexed by this as every fellow Navy recruiter I am aware of maintains a Facebook page without facing such problems. Upon attempting to dispute the disabled account using the provided form and submitting all required identification and information, I encountered an error stating that the email address is not associated with the account. This has made the process unnecessarily complicated and frustrating. It is disheartening that a platform centered on communication, like Facebook, seems to make it challenging to communicate effectively with them. This experience has proven to be quite discouraging, especially since I typically steer clear of social media and only sought to utilize it for professional purposes in this instance.

I am Sam Baum, I was requested to send a photo to verify my identity for my account. I have done so, but after 24 hours, I have not received any feedback. My account remains "under review," and I am unable to use it. I am confused as to why this is happening. I recently created this account and have only used it for a day. I used my genuine email and real name, which are the same. I added my wife, parents, and friends who share my surname. Other connections include work colleagues and family friends. I joined some groups related to my interests. Is this causing the issue? Do I need a specific number of friends or posts to be considered a "legitimate" user? I simply want my account reinstated so I can stay in touch with my loved ones. This experience has tainted my introduction to Facebook. Best regards, Sam Baum

I had an original Facebook account under the name Jeremy Moreno that I used as a memorial page while I was away. Recently, I started a new job at Fleet Trucks and Vans in Corpus Christi, TX, and was using my Facebook account to promote the business. However, I encountered security issues and was asked for a photo, but never heard back after submitting it. I then created a new account as Jeremy Moreno with the email [redacted], but got blocked from Marketplace and selling groups without explanation. I tried to create multiple other accounts with variations of my name to continue advertising, but they were all shut down. I've been struggling to maintain accounts and feel unfairly targeted. I'm asking for either the reactivation of my original account under [redacted] or for my current account [redacted] to regain access to Marketplace and selling groups. I've been in appeals for months, and this situation is hindering my job. I just want to be able to use Facebook like everyone else for my business.

I have managed a Facebook business page for a client, having created the page initially. However, I later made the owner and another individual admins at his request and then removed myself as an administrator. A new owner now wants access to the page, but I no longer recall my login details and no longer have admin privileges. I can provide you with the previous owner's name and would like assistance in logging in to update the business name and manage the page for the new owner correctly. The page, "Get Wet Watersports" in Tavares, Florida, is currently active but unmonitored with no admins. The previous individual, Donnie, is deceased and no longer associated with the company. Can you help me regain admin access to reset the information? The new owner, Mark Bass, is seeking to take over. Thank you, Jennifer Clark.

I apologize for the situation. Unfortunately, I have a troubling history. I was kidnapped and held captive in my residence for 18 days. Although I managed to have the perpetrator arrested and he is now in jail, he still caused considerable harm. Regrettably, he maliciously deleted my account. He accessed my phone and manipulated it to portray me as a drug addict, despite having medical records proving otherwise. I am willing to provide any necessary documentation via mail or text, but I am financially constrained. Following my brief stay in a mental health facility for six days, my financial situation deteriorated. I did not anticipate the need for payment, and I am unable to afford it presently as the perpetrator has emptied my bank account. I have transitioned from a MySpace account to Facebook and wish to retrieve my photos, as he also deleted them from my phone. Is it possible for me to send you a copy of the police report? Your kindness is greatly appreciated.

Yesterday at around 10:00 am, my Facebook account was hacked. Unauthorized charges were made on my account, and the hacker changed my email address, phone number, and password. The person responsible for this is Thomas Burck. My original name on the account was Nelda Downey, with the email address [redacted] and phone number [redacted]. The hacker added their phone number [redacted] and changed the password starting with an S. I had to create a new account to regain access to Facebook. I also have three other accounts with emails [redacted] and [redacted]; I would like these accounts deactivated so I only have one. Thank you, Nelda Downey.

Dear Sir, We regret to inform you that our page, "Sharq Television," was recently disabled due to the upload of a video that violated copyright policies. We sincerely apologize for this incident. Our primary objective is to share news, and the video in question, which was in Pashto language, was intended purely for informative purposes without any intention of monetization or advertisement. We acknowledge the mistake and assure you that we will refrain from uploading any copyrighted content in the future. Although we had previously received warnings, some team members inadvertently uploaded the videos. We kindly request for one final opportunity from Facebook to rectify this error. The suspension of our page has caused significant stress among our team, as we have worked diligently to develop it. We humbly ask for your understanding and a chance to restore our page. Best regards, Sharq Television Team

I am concerned about my girlfriend's Facebook account being blocked from posting and using the app, including Messenger. She received a message stating she violated Facebook's policies, which I believe is unjust. She has been receiving unethical messages for over three years, some from individuals like my brother, Asty M. She has been threatened and I am requesting your assistance to address this issue and help her regain access to her account. Please consider the situation and support her in this matter. You can contact me via email at [redacted]. Thank you, Facebook.

Hello, Facebook community. I'm a user named Malandria Paul. Unfortunately, I've been logged out of my account and am unable to access it due to forgetting my recent password and losing access to my old email. Despite this, I am being told that I'm not recognized for some reason. I've cherished my Facebook for over five years and have many memories and important items stored there. I'm reaching out for assistance. I can provide verification such as a picture of my school ID if necessary. Thank you for your help.

Hello, this is Malandria Paul. I have been a Facebook user for five years, but I am currently locked out of my account. I no longer have access to the email I used to sign up on Facebook initially five years ago, and I have forgotten the most recent password I created in a panic when I thought my account was being hacked. I am reaching out for help as I have valuable information stored in my account and do not wish to create a new one. Any assistance would be greatly appreciated.

My artistic account, "Seamo Seamonster," has been inaccessible for years. I was requested to provide documents or a message to explain why it's not using my real name. I simply inquired about keeping the account with that name. However, when I try to log in, it states that they are reviewing my non-existent documents for years. Despite my efforts to reach out, I have made no progress. I am willing to provide my ID, but there is currently no option to do so. I wish to maintain the same name for my art account as it is my artistic identity. Changing it to my real name would result in losing valuable connections, potential income, and my fan page "Seamo Art" linked to this account, which I am unable to access. I have reached out to suspicious "Facebook" numbers asking for payment to fix the issue, which I found to be scams. I am unable to find a legitimate way to contact Facebook for help. Thank you, Ian Blakely.