Facebook Customer Service Issues

Hello, my Facebook account has been hacked recently. The email address associated with the account was [redacted] and the password possibly was "bazoomba1951". It happened about 5 days ago. Unfortunately, I am now unable to access my FB account or my Yahoo email. To make matters worse, I discovered an old Facebook account under the name "Gunther Toody" that I believed I had deleted long ago is still active and linked to my current email "[redacted]". I am unsure if I should delete the Gunther Toody account without losing access to my regular email. Would it be better to create a new Facebook account instead? What should I do about the Gunther Toody FB page that has my current email attached? I apologize for the confusion but I need guidance on how to resolve this and recover my hacked Facebook account. Thank you for your assistance. Daniel Cashman, [redacted]

I want to verify the legitimacy of this Facebook page, "BlacksForTrump2." I am concerned that it might be a scam orchestrated by the White House to falsely portray substantial African American support for Trump. It looks suspicious, and I cannot determine its source (admins, members). If my suspicions are accurate, please remove this page, as it contributes to a misleading narrative. While I understand that there may be a few African Americans who support Trump, the claimed figure of 61K supporters on the page seems unrealistic. It is possible that most members are actually white, giving a distorted image of African American support. Without transparency, the creators can manipulate perceptions of Black Community endorsements. This kind of media manipulation needs to be addressed. I appreciate your attention to this matter. Thank you. - Vanessa B.

I created an account recently, and the next day, I was asked to verify my identity with a picture. Since then, I've been unable to access my account. I urgently need access to reach out to old friends to support me as witnesses for a case of rape that occurred 15 years ago. It is crucial for me to contact them before my meeting with investigators from the Raleigh, NC Police Department on Monday. I have experienced significant trauma over the years due to this incident and desperately need their assistance. Please reactivate my account promptly so I can connect with my friends. Not being able to do so is hindering the investigation and potentially allowing the perpetrator to evade justice. I hope this matter can be resolved promptly as I am running out of time. Thank you for your understanding. Best regards, G.T.

Hello, I'm Adam Enricson from the sales department at Secret Lab in Europe. We're excited about our expansion and recent partnership with the social media influencer, Instagram: Helenalive96. We kindly ask for her verification since she has more than 40k followers and a remarkable engagement rate of 15-25% per picture. Helenalive96 is now part of our social media influencers and is represented by us. For any inquiries, please call our Singapore line at +65 6[redacted] and ask for the sales department to reach me, Adam. Additionally, you can submit any further requests by opening a ticket at info secretlab sg. Thank you in advance for your cooperation from the Secret Lab team. For all topics related, feel free to email Helenalive96 at [redacted].

I currently have a Facebook page under the name @billionneuronscurious. The content on the page is related to Science, Ecology, Nature, etc. However, as the current name may be difficult for people to understand, I would like to change it to 'Nature of our World'. Strangely, I created a new page with the desired name, 'Nature of our World', which I later deleted after simply checking its availability. Unfortunately, I am unable to change the name of my current page. I have observed other pages successfully change their names to something completely unrelated to their previous names, which makes me wonder why my request is being denied. The appeal process seems ineffective as the responses appear automated rather than manually reviewed. It is frustrating that users cannot directly contact Facebook officials about this issue. I kindly request assistance in changing the name of my page to 'Nature of our World'.

Dear Sir/Madam, I am reaching out to seek assistance in recovering my Facebook account, which was compromised about 2 weeks ago. Despite several attempts to contact Facebook through email and online forms, I have not received any response. The hacker infiltrated both my email account ([redacted]) and my Facebook account under the name Natalie Donikian. Following my reports and the support of friends and family, my account was deactivated due to the hacking incident involving a group known as MIH (see attached pictures). I am eager to regain access to my account to retain 12 years’ worth of memories, photos, and connections. I was also an admin for TheVoyageStore page and used the email [redacted] I am willing to provide any necessary identification or further details to confirm my identity. Your prompt assistance in this matter would be greatly appreciated. Thank you for your attention and support. Best regards, Natalie Donikian

Yesterday, August 1, [redacted], I experienced a hack and attempted to regain access to my account on both my iPad and iPhone by deleting the app and changing my password. When prompted for SMS authentication, it seems my phone number was not associated with my account. I tried the photo verification process multiple times over 18 hours, but I still cannot access my account where most of my games are linked to my Facebook. Can anyone provide assistance with this issue?

Dear Facebook, I am reaching out regarding a distressing situation of cyberbullying that my sister has been enduring on your platform for the past four years. Despite numerous reports, the hate page targeting her has not been removed, and it continues to violate the community standards set by Facebook. The hate page is filled with hate speeches, lies, and daily negativity aimed at my sister and her clothing business. The content includes death threats, encouraging suicide, stalking, and even sharing photos of our family, including underage children, for ridicule. This relentless bullying has taken a toll on my sister's mental health, leading to depression and attempted suicide last year. It is crucial that this harmful behavior is stopped before it escalates further. I have attached screenshots of the offensive content and harassing messages for your review. I implore Facebook to take action promptly to safeguard users from such harmful activities on the platform. Cyberbullying has no place in a community meant for connection and positivity. Thank you for your attention to this urgent matter. Sincerely,

I am attempting to enable product tagging on Instagram for our business. Our Facebook page, Kodo Kids, already has a catalog set up and allows product tagging on Facebook. However, our Instagram account, linked to the page, is encountering difficulties due to a Business Manager disconnect. Although I am logged in as the admin for the page, it does not appear to be recognized as a Business Manager account. We utilize another login to access the page exclusively, which prevents access to other Facebook features. When I try to set up a Business Manager under this login, I encounter two errors. Firstly, it indicates that a Business Manager is already set up by someone using an @kodokids.com email. Secondly, it prompts me to log in with the same account to proceed, despite being logged in with the relevant account. I am hesitant to create a Business Manager under my account, as I am an employee and do not wish to claim ownership in the long run. Our main goal is to efficiently tag our products on Instagram. Thank you for your assistance.

I created a page from my personal account which was working fine, but now after 3 days, I can't access it anymore. When I click on the drop-down menu, it only shows "create page" instead of giving me the option to visit the page. When I tried to post something on the page from my personal account, there was no option to switch to the page account. It seems like I have been removed as the admin, even though I was the only admin since I created the page. The page is still active, but without an admin. It's confusing and I'm concerned. The page is named Glenwood State Bank Real Estate. Any assistance would be greatly appreciated.

I have been experiencing difficulties accessing my Facebook account due to an old email address linked to it, which I no longer have access to. Despite numerous attempts to resolve this through Google, I have been unsuccessful. Additionally, I suspect that my account may have been compromised by spyware, leading to further issues with my laptop and online accounts. I have tried creating a new email and Facebook account, but encountered problems transferring my original account's information. I believe only an IT professional can help resolve these complex technical issues. For verification, my original account contains personal details about my family members and a specific profile picture. I am currently unable to afford professional help and seek assistance from Facebook's IT team. Thank you for any support you can provide. - Renee French

My Facebook account is blocked and I received a message stating that the reason is suspicious activity. They believe my account may have been compromised due to a phishing attack. I provided my personal Aadhar card, website ownership proof, admin dashboard screenshot, and control panel screenshot of my server where the website data is stored. However, I haven't received a response from Facebook on how to resolve this issue. I am concerned about losing visitors on my page as it is not being updated regularly. I kindly request a quick resolution to unblock my account. Thank you for your help. News innet

I am currently experiencing harassment from Dave Henderson. This situation needs to end promptly. He has posted something about me and used his wife's phone, Jana Henderson, to send me an offensive message on Messenger. I have tried to report the issue on Messenger, but I am unable to submit a formal complaint successfully. I have chosen not to engage with his texts or bullying behavior. I used to be his wife's best friend for 37 years, but she decided to leave him due to unhappiness, leading to the unpleasant texts on Messenger and posts on Facebook. I am requesting that he be removed from Facebook immediately. Apart from supporting his wife, I have not provoked him in any way.

Hello Facebook team, My name is Babulal Janghu Kumpaliya. My 9-year-old Facebook account was disabled, and despite numerous attempts to reactivate it, I have been unsuccessful. After creating a new account, it was disabled again without any wrongdoing on my end. Each time I create a new account, it gets disabled without reason. This behavior from Facebook is disheartening. Even after acknowledging past mistakes and promising not to repeat them, my old account remains disabled. This makes me feel compelled to create multiple fake accounts. I have tried over 20 times to regain access to my original account without success. I love Facebook and cannot imagine being without it. I promise to uphold all of Facebook's rules moving forward. Please assist me with this frustrating situation. Regards, Babulal Janghu Kumpaliya

I have been receiving messages about a new Facebook algorithm limiting my news feed to posts from the same few friends. The suggestion is to share a specific post to see all my friends' updates. I believed that being friends meant seeing their posts. After investigating, I found I was missing posts from many friends. I don't want Facebook selecting who I see; I want to choose myself. If you see this, please leave a comment, a greeting, or a sticker to ensure you appear in my feed. Feel free to share to increase interaction with all your contacts. Many have found this helpful. Copy and paste this message to spread the word. Thank you, Mark.

Update - August 4th: I have managed to recall my password, but now I need to disable authentication as I'm unable to access my Facebook account on another device due to poor cell phone service on the island where I am currently staying. Could you kindly assist me in removing the authentication temporarily so I can log in? I will re-enable it later. Update - August 2nd: I urgently need help with accessing my Facebook page, which has over 3,[redacted] friends and important private messages. My previous email, [redacted], was closed in January [redacted], and I suspect someone else now has access to it. Consequently, the verification codes for setting a new password are being sent there. My new email is [redacted] I recently changed my password but cannot recollect it, although I do remember the old one. The cell phone number associated with my account has also changed to [redacted]. Your prompt assistance is greatly appreciated. Thank you, LaShonda Katrice Barnett (Note: I have an alternative private FB page under the name Barnett LaShonda, which is unaffected.)

I am having trouble receiving the login code despite attempting to sign in. Can anyone help me with this issue? Yesterday, my dad gave me a new phone. While transferring my data to the new phone, I unintentionally logged out and can't receive the login code. I primarily use Facebook for my social media accounts like Instagram, Twitter, and MeetMe. I even have an artist page and an Instagram with the username Mr. [redacted] Dope, which I recently changed to DOPER. My real name is Ralph Timothy Doristil, but I am commonly known as Threeonine Doper or Mr. [redacted] Dope in the artist community. I am frustrated with the situation and would appreciate any assistance provided. Thank you.

I recently faced a situation where my Facebook account was hacked, leading me to create a new account. However, this new account also encountered issues with the password and phone number. Struggling to access the account, I mistakenly provided my new phone number when prompted, resulting in being locked out for allegedly impersonating someone. This is disrupting my business on Trading Post where I sell reclaimed wood. My name is Tony Cadle, and after almost 59 years, I have never attempted to impersonate anyone. Due to this issue, my ID is inaccessible, and I urgently need assistance to regain entry to my account to resume my business and livelihood. Thank you for your help.

Hello, I am reaching out for help regarding my husband, Tomas Antonio Espinola, from Seattle. His personal account was wrongfully suspended following a false report from an unknown account. This unjust situation has deeply affected him. The report claims he breached copyright rules by sharing soccer videos, which is completely untrue. He was denied the opportunity to defend himself against these false claims made by malicious individuals who sabotaged a thriving soccer fan page linked to his personal account under the name Tomas Antonio Espinola from Seattle, WA. His email address is [redacted] We have faith in Facebook as a reputable company and hope for a fair resolution. Thank you.

I have past experience with a church on Facebook, Washington DC International Christian Church. Unfortunately, it appears to be involved in unethical practices like financial exploitation, covering up sexual abuse cases, and having a cult-like atmosphere. Despite their significant online following, it seems that many of their members have had negative experiences, including manipulation for money. There are concerns about their teachings, strict rules about dating only within the church, and pressure to devote one's life entirely to the church. It's alarming that they allegedly avoid reporting sexual abuse to the authorities and have secretive gatherings. This type of behavior can be harmful to members and the community as a whole.