Facebook Customer Service Issues

I am from Indonesia and I need help with reopening my Facebook account. I checked my email but did not receive any notifications about why my account was blocked. Facebook is crucial for me to communicate with my friends, family, and colleagues. I often post positive reviews about Facebook on my website, which is popular among Indonesians. I believe that maybe my account was blocked because I always confirm friend requests, and if this was my mistake, I apologize and will be more cautious in the future. I hope to receive an explanation and am willing to reopen my Facebook account as it is essential for my communication with loved ones. Greetings from Indonesia.

I am from Indonesia. Can you assist me in reactivating my Facebook account? I have checked my email but did not receive any notification about why my account was blocked. Facebook is crucial for my communication with friends, family, and colleagues, and I frequently post positive reviews about Facebook on my website, which many Indonesians visit. I speculate that my account might have been blocked due to my habit of confirming every friend request. If this was my mistake, I apologize, and I will be more cautious in the future when adding friends. It is important for me to have my Facebook account reactivated as it is vital for staying connected with my loved ones. Warm regards from Indonesia.

Facebook is prompting me to use their virus scanner to clean my computer, claiming it's acting like it has malware. However, after running the scanner for 6 to 8 hours, it remains stuck at the downloading stage without progress. The option to have them clean the computer while logged into my account is unavailable as I can't access it. Despite contacting Facebook to remove their scanner, I still can't log in. Other security scans, such as Microsoft Security, report no malware or viruses. I've been unable to access my account for days, and communicating with Facebook has been unsatisfactory regarding this issue.

I have noticed that Facebook offers the option to schedule posts, but I have not been able to find the same feature for Facebook Notes. This means I have to manually post them at specific times, which is inconvenient. It would be great if Facebook Notes could also allow scheduling like regular posts. This feature would enhance the platform, making it easier and more convenient to share articles, papers, and ideas. If there is a way to schedule publishing for Facebook Notes or if there is another application that can do this, I would love to know.

Last night on Facebook chat, someone claiming to be from Facebook Policy contacted me instructing to change my password and provide a credit card to secure my account. I changed my password but did not provide any credit card details. Now, my account displays as Policy FB instead of my name, Candee Barker. I am unable to log in as Facebook is identifying me as a business or organization, not an individual. I am prompted to download my account information and verify my identity.

We represent an organization with several popular news pages on Facebook, with a significant following and a substantial annual advertising budget on the platform. Despite posting mainstream news stories that align with established newspapers, we are facing a serious issue. There is a group of individuals maliciously reporting our clean and objective posts, resulting in frequent and unjustified blocks from posting and messaging on Facebook. These false reports have led to significant downtime, lasting days in the last month alone. While Facebook Ad Support has acknowledged the validity of our posts and the orchestrated nature of the false reports, the resolution process is slow, sometimes taking up to a week for service restoration. Our page dedicated to Rojava Kurds has been unpublished for days, despite our ongoing appeal. We are experiencing a substantial amount of downtime, with nearly % attributed to these malicious reports. We believe this to be a coordinated cyber-terrorism effort, affecting our ability to communicate with our audience and respond to customer inquiries generated by our ads. We are requesting more efficient support measures, including a direct tech support email and a reset of our compliance record to prevent extended blocks in the future. Until Facebook addresses this abuse and provides us with adequate protection, we are at risk of being blocked unfairly, impeding our ability to operate smoothly. We urge Facebook to take action against these perpetrators and implement a swifter process for resolving service blocks. Thank you, Benzion Joseph user: benziony Israel Kurdistan, NGO

In late December of [redacted], my account was deactivated for "validation." I complied with the request to provide my identification documents. However, for close to two months now, I've been receiving the message: "Thank You Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can." It seems evident that there has been no actual review of my documents, and the goal is to keep my account deactivated permanently, which is very unprofessional and misleading. Despite submitting my identification (Passport and Dutch residency permit) through the provided link, I receive a repetitive, automated response stating "Unfortunately, we can't confirm your identification." This cycle has repeated over five times without progress. I feel stuck and uncertain of what steps to take next. The lack of human contact and the seemingly endless loop in the system are frustrating. Any assistance would be greatly appreciated.

I set up a business account for Gratitude-Heart-Garden Florist before they required personal accounts, it seems. I am unable to link this account to my personal account under Pradhan Balter. Could someone provide step-by-step instructions? I realized I can't boost my posts without doing this. Any assistance is appreciated. Thank you.

Yesterday, my wife passed away. I am trying to access her Facebook account on our son's tablet but am having trouble. I was able to reset her password using my phone number, but now when I try to log in, her account keeps appearing instead of mine. My account is associated with my phone number, and it doesn't recognize my email. I have attempted to reset her password and phone number, tried different browsers, but have had no success gaining access to my own account.

My Facebook account got hacked, spamming posts in all the groups I'm in. I resolved it by removing active sessions and unrecognized devices. After logging out, Messenger prompted me to verify with a recognized device - Chrome on my phone or the Facebook app, both unsuccessful. Unfortunately, I can't provide the verification since my Facebook number is outdated. I relocated from the US to Germany with my husband, hence the German number.

I am having trouble accessing my original Facebook account since I forgot the new password. Unfortunately, I no longer have access to the email linked to the account as it was compromised. Additionally, I am unable to answer the security questions as I did not create the account myself. How can I either regain access to the account or delete it permanently? Your assistance would be greatly appreciated. My friends are having difficulty knowing where to tag my photos since I now have a new account. Thank you.

I work as a social media manager for a company, and I aim to engage with customers and add friends through my personal account linked to the business. I attempted to use the business name on my personal account but Facebook did not permit it. My objective is to have friends on my personal account under the business name, thus allowing me to invite them to events created on the business page.

I have a business Facebook page that I created years ago but never used. Only a few people have "Liked" the page. The page shows up in Google search but is not visible when searched directly on Facebook. Facebook cannot find any results. It can still be seen on the profiles of those who "Liked" it, but it leads to a default blue business page with a briefcase profile picture, showing only the business name. There is no activity, no way to post, and nothing to see. This is impacting my business negatively, and I want to either update or delete it. I have tried Facebook forms and received minimal assistance, being told it might be an old version that cannot be deleted. I really need to resolve this issue. If you can address this problem, please let me know. Thank you.

My Facebook account got disabled, and I'm puzzled about the reason. It says I'm a fake account, possibly due to a false report made against me. I've sent my ID multiple times to Facebook but they can't verify my ownership. I feel out of options and devastated as I've invested significant time in building my page.

I have been using my email to log in several times. However, I am facing issues logging in on my new phone. Facebook's website indicates that my email is now considered invalid. I would appreciate receiving a new verification email or any other necessary assistance. Despite sending reports over the past few days, I have not received any help. As I am currently deployed, Facebook is crucial for me to stay in touch with my wife and family. This problem is quite frustrating. Thank you.

I granted Dana Gayle administrative privileges for my dog rescue page, Las Vegas Basset Rescue, when she was volunteering for our organization. However, she has since left to start her own rescue and is misusing our page to promote her new endeavor. Dana is also spreading misinformation about me and our organization on the page. Despite multiple requests over the past six months, she has refused to restore my admin status. I am currently listed as an editor, but I would like to be reinstated as the admin for my own page. Thank you, Cherie B.

I'm experiencing issues logging in from any computer. Interestingly, my mobile Facebook app is functioning well; however, accessing the full site from both PCs and my phone is proving to be difficult. When I input my ID and password (confirmed to be accurate), the screen resets as though my password was never entered, without displaying an error message. Additionally, when I navigate to my account settings via mobile, all options are grayed out. I attempted to recover my account, and while it does recognize my account, upon entering my password, the screen resets once more. This situation leads me to suspect that my account may have been compromised.

I am experiencing an issue where I am unable to receive or send messages on the platform. Despite trying to access my account on different devices, the problem persists. When I attempt to click on a contact's name, an error message appears prompting me to see previous messages, but clicking on the link does not resolve the issue. This problem is not specific to my laptop or web browser as it happens across multiple devices. Additionally, I am unable to view any messages on the Messenger app. This has been ongoing for approximately two days now.

I have been waiting for Facebook to review my documents for four months now. I have tried submitting them again every day for weeks, but I keep receiving the same automated responses. I have followed all their instructions multiple times, but I am still unable to access my account. Despite my frustration, I am determined to resolve this issue. I attempted to call the support number provided, only to find out that it does not exist. I am seeking assistance with this matter.

I recently received a friend request from Teague Jenny Marie, and after chatting with her, she informed me that I had won a Facebook Lottery prize of $. She asked me to pay $ for the FedEx delivery service. However, things took a suspicious turn when a FedEx employee mentioned I needed to split the payment to an individual in Africa due to unforeseen circumstances. I declined, which led to me receiving texts from someone claiming to be an FBI agent and an "Assistance CEO" from Facebook. I contacted Facebook and researched online to find out that Facebook does not have a lottery and advises against sending money in such scenarios. Despite receiving more texts suggesting the legitimacy of the situation, including messages from Facebook Headquarters to unblock Teague Jenny Marie, I remain cautious and intend to involve law enforcement.