Facebook Customer Service Issues

When trying to log in to Facebook, I encountered the following message: "Your Account is Temporarily Locked We detected suspicious activity on your Facebook account and temporarily locked it for security reasons. It seems likely that your account was compromised due to entering your password on a fake Facebook site (phishing). For more information, check the Help Center. We will guide you through a security check to secure your account and allow you to log in." However, when attempting to follow the steps provided, I encountered the following message: "Keep your account secure It appears a change was made to your account. We will assist you in updating your password, reviewing recent account changes, and enhancing security measures. 1. Password 2. Posts" Despite several attempts to update the password and delete posts, the following message keeps appearing: "Sorry, this feature isn't available right now An error occurred while processing this request. Please try again later." I have made multiple attempts, but the issue persists, and I am unable to proceed to the next step.

Hello GetHuman Team, I am seeking your assistance with a pressing issue I am facing on Facebook. My name is Fabio, and for the past two days, I have been unable to access my Facebook profile. While using the app as usual, I was suddenly logged out and directed to a security check page. To recover my account, I needed to input a code sent to a phone number (+39 [redacted]) associated with my profile--a number I no longer possess since changing it years ago. I am unsure how to resolve this situation. Could you advise on ways to recover my account, potentially by contacting Facebook directly? Can they send the code to my current email address ([redacted]) or new phone number (+[redacted]09)? Thank you for your anticipated help. Best regards, Fabio

Hello GetHuman Team, I am encountering difficulty with my Facebook account and would appreciate your assistance. My name is Fabio, and for the past two days, I have been unable to access my Facebook profile. While using the app, I was unexpectedly logged out and directed to a security check page. The only way to recover my account was by entering a code sent to the phone number on file, which is +39 [redacted]. Unfortunately, this number is from when I registered in [redacted] and is no longer in my possession, making it impossible to receive the code. I am unsure how to proceed with account recovery. Could you advise on how to contact Facebook to resolve this issue? Perhaps they could send the code to my current email address, [redacted], or my current phone number, +[redacted]09. Thank you for your assistance, Fabio

I am facing a consistent reach issue on my primary Facebook page. While the page quality has always been good with no reported problems, I started experiencing zero reach on all types of posts - images, videos, and links - in the last 2 months. Initially, I received a temporary limit notification from Facebook, lasting a week, but the issue persists, with reach being blocked and unblocked weekly. Strangely, there are times when my reach is restored for only a day or a few days without any notifications, despite no spam content on my domain. My engagement used to be strong with mainly original posts (photos) and some curated videos. Interestingly, a page with copyright warnings faced the limit only once. Though I tried reaching out to Facebook with appeals, I keep receiving automated responses. Previously, I worked with Facebook Instant Articles, lost monetization, and switched to AdSense, which worked well until the recent reach problems started. I'm puzzled by the ongoing issues and hope for helpful insights soon. Thank you.

Hello, I'm yuval and I attempted to promote my sister’s jewelry business on Facebook using the business manager. However, when connecting her catalog through woocomerce, Facebook incorrectly flagged the necklace photos as provocative items, resulting in the closure of my ad account. Despite multiple attempts to address this with Facebook, I only received automated responses. Initially, the messages cited a violation of Facebook's terms and conditions, and now they are mentioning an issue with a credit card that I never used on the platform. I am unsure of how to proceed and would appreciate any assistance. My Facebook profile is under the name “Yuval Azarya” from Israel. Thank you for your help.

Hello, my Facebook account was compromised on November 26th or 27th. The hacker made changes to my name, gender, email, and phone number. After some effort, I managed to revert my name back to its original state, but now I am completely locked out of my account. I cannot receive a password reset code because it would be sent to the fake email address the hacker added (a Hotmail account I do not own). I followed the trusted contact verification process and entered the three codes as requested. The page mentioned I would receive an email from Facebook within 30 minutes with further instructions to recover my account, yet a day has passed, and I have not received any communication from Facebook. I am feeling very troubled by this situation and I am eager to regain access to my account. Could you please assist me with this matter?

Hello Facebook Team, I am concerned about two of my Facebook accounts. There seems to be someone associated with my account using my phone number without my authorization. This individual has accessed my account and is monitoring my messages, which leads me to believe my account has been compromised. I would like to have this person's phone number removed from my account, as the current option only allows me to change my own number. It would be beneficial to have more control options to handle these situations effectively. My Facebook name is ManualOsteopath Cheryl, associated with [redacted] and [redacted]. The person I am referring to is Brendabrenda, actually Brenda Thicke, with the phone number [redacted], residing in Winona, Wisconsin. She previously impersonated me on Facebook as "Cheryl Pauluik," where inappropriate content was posted. I have already reported this to Facebook and her contacts. I kindly request you to permanently delete the link to her account (facebook.com/brenda.bren.[redacted]) and remove her association with my account. Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance.

There is a lady on Facebook running a photography business under the name HDM Photography. Her name is Hope Mullen and she is from Digby, Nova Scotia. On her page, there are pictures of my underage child that she posted without my consent for her business promotion. I messaged her to take them down, but she never responded after reading my request. Despite reporting the post and photos multiple times, Facebook states they don't violate their guidelines. I am currently in a custody dispute with my child's father, and I have explained to Facebook how this woman has caused distress to my family for years. I fear her having these pictures could give her control over us. Blocking her won't remove the photos, which is my primary concern. I feel she is a dangerous person and want to be free from her influence.

This week, Facebook took down a group I managed with [redacted] people, despite making all the requested changes. The next day, when I posted in a team group about our company joining the DSA, I was blocked from posting in groups. Even though I only made three posts, the other admin was also blocked without any violations. I have been reporting and appealing daily without any response. In the past two days, my public posts are not showing up in my friends' newsfeeds, and the other admin is facing the same issue. I've reported this problem as well with no reply. As a disabled individual, my friends rely on Facebook to connect with me, and the lack of response to my appeals is frustrating. Both the other admin and I used to work for TSLife, and we suspect if our posts are being reported. It's concerning why this keeps happening without a resolution.

Hello GetHuman Team, I am reaching out for help with my current issue concerning Facebook. My name is Fabio, and for the past two days, I have been unable to access my Facebook profile. While using the app as usual, I was unexpectedly logged out and prompted to a security check page. The only way to recover my account was by entering a code sent to the phone number associated with my profile, which is +39 [redacted]. Unfortunately, this number, used during my registration in [redacted], is no longer in my possession. I have since changed my phone number. As a result, I am unable to receive the code to access my profile. I am seeking guidance on how to regain access to my account. Is there a way to communicate with Facebook to resolve this issue? Perhaps, they could send the code to my current email address, [redacted], or my current phone number, +[redacted]09. I eagerly await your response. Thank you for your assistance. Sincerely, Fabio

I had a troubling experience with James Kenny (also known as Kenny James), who has two different profiles. He posted a video of me publicly without my consent, showing a vulnerable moment when I was struggling emotionally back in August. He has been slandering me to others, like Cody Whitaker, and seems to enjoy hurting me. He even suggested harmful actions in his messages. Despite supposedly being banned from the platform, he continues to harass me. I feel this is unfair, especially since I cannot defend myself due to restrictions placed on my account. I have evidence of his behavior and would appreciate assistance in addressing this issue. Thank you for considering this matter, and happy Thanksgiving.

I previously had three Facebook accounts, which I deleted last spring. Now, when trying to create a new account, I've encountered issues and have been unsuccessful in getting assistance from Facebook. The main problem lies in using my phone number, which Facebook claims is invalid, preventing me from receiving the verification code. I'm unable to contact them directly to resolve this. I only have one phone number, and I need it to work for my account. I'd like to delete my unsuccessful profiles and use my phone number correctly. I find it frustrating that Facebook lacks proper customer support and prefers online communication over phone assistance. I am eager to reconnect with family and friends on the platform but am facing obstacles due to this ongoing issue. Any guidance on resolving these account creation challenges and updating my phone number would be appreciated. Thank you, - DD

This morning at 5 a.m., I faced a distressing situation when I couldn't access my Facebook account. It appears that all my content has disappeared. Even when my friend checked from her account, my profile was nowhere to be found. This is very concerning as it contains all my family photos and memories. Just last week, someone from India attempted to hack my account, and today I received an email demanding $[redacted] to prevent the publication of my private messages to everyone on my contact list. The email threatened that the perpetrator cannot be traced by the police. My main priority is to regain access to my Facebook account to retrieve essential data that cannot be replaced.

I encountered difficulty with my original Facebook account, prompting me to create a new one to avoid security issues. However, upon attempting to add my daughter and husband as friends, my new account was deactivated. Facebook requested my phone number for verification, which I provided, but access was short-lived. They then asked for a photo of myself, and later a scan of my state ID, claiming I violated community standards without specific details. I last accessed the account in mid-November. I am frustrated with the lack of help from "GetHuman" and simply wish to regain access to my new account.

Hello, I encountered an issue with logging into my Facebook account via an app for playing PUBG. Upon trying to log in, the app prompted me to confirm my identity through a series of options, including selecting four correct comments from the last three months. Despite selecting the correct comments, I could not access my account. I also attempted to log in through the Facebook Lite app but faced the same issue, resulting in a security check request. I tried the same option of choosing the correct comments but without success. Unfortunately, the phone number I initially used to create the account is no longer available to me, making it impossible to verify my identity through text. I am seeking guidance on how to regain access to my Facebook account. Any assistance would be greatly appreciated.

I faced multiple incidents on Facebook where my responses led to censorship. After being racially abused and defending myself, Facebook censored my language, yet the racist person went untouched. Similarly, when I confronted a verbally abusive person, I was censored for bullying. Recently, when someone made derogatory comments about my mother, I posted screenshots of their insults in a private group. Facebook then censored me, claiming my post was abusive, despite all the offensive statements belonging to the other person. I feel frustrated by these repeated unjust actions and seek to speak with a human representative at Facebook to address these issues and seek fairness for my account.

I am unable to leave comments on articles. This seems like censorship and a violation of open forum laws, as my attorney pointed out. It's frustrating to be censored for a single comment that you personally disagreed with. Making a casual comment about a group of terrorists shouldn't result in censorship. If there was a history of inappropriate comments or warnings, then the action would be more understandable. Censoring comments could potentially affect the platform's status under open forum laws, as it resembles acting as a publisher. Please lift the block on my commenting capability, as I would like to exercise my right to free speech protected by the Constitution of the United States.

A year ago, I utilized a promotional service for Instagram posts. After the campaign, there was an outstanding balance due to insufficient funds. When starting another campaign later, the same service had an overdue balance which I paid upfront to clear the account. However, Facebook billed me an additional $[redacted] and continued to charge until I canceled. I have received my refund and payments, but the account balance doesn't clear to zero, preventing me from promoting further. This is hindering my career, and I urgently need a solution. Any help is appreciated. Thank you.

I had a page originally named Stellar Reflections with the username @StellarReflections. Due to unavailability, I changed the page name to Stellar Spectacles but then faced constraints altering the username. Subsequently, I aimed to revert to @StellarReflections for the original page, encountering the same restriction. Seeking to resolve this, I plan to create a new page for Stellar Spectacles, desiring to secure the username @StellarSpectacles. I ask Facebook to assist by enabling the username change for Stellar Reflections back to @StellarReflections or lifting the restriction for me to make the adjustment.

I am having trouble logging into my account. I think I may have been locked out because I attempted to log in multiple times with an incorrect password, which seems to be an old one. My Facebook account is under Bee-kay Eudora Tonyane with the number +[redacted]9. My friends have tried to assist by sending me reset codes, but I have been unsuccessful. I would appreciate your assistance in logging me in and resetting my password. Thank you.