The following are issues that customers reported to GetHuman about Facebook customer service, archive #1004. It includes a selection of 20 issue(s) reported November 8, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
This is the second time I am reaching out to your technical support team about an ongoing issue. I have been using Facebook to invite people to music events for eight years. However, recently, I've encountered a problem where I am unable to access past event invite lists when trying to invite friends to events. Typically, a menu bar on the left side would display past events I've hosted or been invited to, but now it disappears after turning grey for a few seconds. I created a new event and still couldn't access the list. I tried different computers and even checked my girlfriend's account, and she didn't have the same issue. As someone who organizes events professionally, I rely on these lists for my work and promotions. I need this matter resolved and my invite lists restored. Please contact me at [redacted] with any insights or solutions.
Reported by GetHuman3906975 on Friday, November 8, 2019 7:38 PM
There has been an issue on Facebook with many people using animal names on their accounts. While the rules state to use names we go by every day, if we go by these names with our friends daily, why should we receive emails stating our names are not acceptable? We are standing up for what we believe in and doing this as a form of humor. We all just want to belong and for many, this is it. We enjoy exploring new things and having fun as teenagers. Our intention is not to harm anyone, as many people actually enjoy it. We receive about [redacted] friend requests daily because of this, showing how much people love it. For privacy reasons, we don't use our real names but are still able to communicate with everyone. It's like adopting a collective name for safety. We appreciate the need for online safety without worrying about potential dangers. We all value the freedom to express ourselves without fear of judgment. Whether this issue originated from Facebook or a user reporting us individually, we request that it be resolved. It doesn't seem fair if someone is reported just because others question the name's authenticity. We believe Facebook should have the final say in these matters. Please, allow us to continue being a part of the community without being penalized.
Reported by GetHuman3907312 on Friday, November 8, 2019 8:32 PM
I'm urgently trying to regain access to my Facebook account under the name César Augusto Olimpio Nunes as it is crucial for me to fulfill an important mission of saving the world. Your immediate assistance would be greatly appreciated in recovering my account. Thank you.
Reported by GetHuman3905022 on Friday, November 8, 2019 9:11 PM
I am experiencing an issue with my Facebook account being blocked, even though I have not violated any of the platform's policies. It is frustrating as I rely on my account for communication and networking purposes. I hope to resolve this matter as soon as possible.
Reported by GetHuman3905022 on Friday, November 8, 2019 9:27 PM
My Facebook account was blocked unfairly, and I need help resolving this issue. I believe there has been a mistake in blocking my account, and I would appreciate any assistance in getting this matter resolved so I can regain access. Thank you for your attention to this matter.
Reported by GetHuman3905022 on Friday, November 8, 2019 9:27 PM
I have encountered a recurring issue where my innocent and appropriate posts featuring my previous stunt career in the film industry keep getting reported and removed by Facebook. These posts, which are non-political, non-religious, and not confrontational, include photos of me in a karate uniform and a bodybuilding pose from years ago. Despite their harmless nature, they are repeatedly taken down due to reports from others without consideration of their content. I am frustrated by this pattern and seek advice on how to prevent my posts from being unfairly targeted and removed. My Facebook profile under the name Cheryl Wheeler Sanders has existed since [redacted], and I have never shared controversial or inappropriate content. I hope to find a resolution to this ongoing issue and be able to share my personal career experiences without interference.
Reported by GetHuman3907767 on Friday, November 8, 2019 9:54 PM
My Facebook account required me to add a phone number and asked me to upload a photo for 'verification'. I prefer not to share my phone number with you. There are already several pictures of me on the account, so I don't see why another one is necessary. This feels like an invasion of my privacy. I fail to see why there is a sudden need for you to "verify" that I am the account holder. If there are any issues with my account, I will reach out to you myself. I did not authorize you to compel me to provide my phone number.
Reported by GetHuman-sydneyec on Saturday, November 9, 2019 12:02 AM
I have a business address on my Facebook page that provides accurate driving directions on Android devices. However, when accessed through iPhone, it redirects users to a nearby neighborhood with a similar name instead of directing them to my actual location. Despite my efforts, I have been unable to rectify this issue. Although my address is displayed correctly, requesting Driving Directions on iPhone leads users astray, far from my centrally situated business.
Reported by GetHuman3908300 on Saturday, November 9, 2019 12:02 AM
I am unable to access my old Facebook account. My ex has altered the password recovery settings to her phone number and is unwilling to provide me with the code. I possess crucial data on the account. Despite multiple attempts, I have been unable to utilize the "verify my identity" feature. I registered with a previous phone number and no longer have access to that email. Assistance is greatly appreciated. I am equipped with my identification to verify my identity.
Reported by GetHuman3908309 on Saturday, November 9, 2019 12:05 AM
I inadvertently clicked on a gif that contained nudity shared by a friend on Facebook, resulting in a 24-hour post block. While I did not share or intend to post the gif, I was mistakenly flagged for doing so. I would not purposefully share such content and am currently dealing with a car accident, looking to update my well-being with friends on Facebook. I kindly request the removal of this ban so I can continue to update people about my status. Thank you for addressing this issue promptly.
Reported by GetHuman-lnodon on Saturday, November 9, 2019 12:06 AM
My daughter's account was hacked, and despite our efforts to contact you and provide her ID, her account was disabled multiple times. After creating new accounts and providing ID each time, they were disabled again. We are unable to create a new account for her due to an issue with her phone number being linked to another account of someone who is no longer in possession of that number. We've tried to resolve this with the individual, who is currently in jail, but Facebook still disables her new accounts when using her phone number. Please assist us in resolving this issue quickly.
Reported by GetHuman3908352 on Saturday, November 9, 2019 12:15 AM
Hello, I am Anna-Marie O'Neill. I am reaching out because Pauline Traynor, my son's paternal grandmother, shared a picture of my children without permission. Due to a previous court case, she is not allowed any contact with my son, and there is a prohibited steps order in place. I would like the picture removed immediately. I can provide valid court paperwork to support my case. I look forward to hearing back from you soon.
Thanks,
Anna-Marie O'Neill
Reported by GetHuman3908387 on Saturday, November 9, 2019 12:23 AM
I believe someone has hacked into our family account, and I am unable to log back in because they changed the password. Despite reporting this issue multiple times, I have not received assistance. Unfortunately, I do not remember my email password to reset the account. The hacker is now using my account to communicate with others, pretending to be me and sharing personal information about my baby and life. I am concerned because my Facebook account contains important data like baby pictures. I need help regaining access to my account and removing the hacker's control.
Reported by GetHuman3908399 on Saturday, November 9, 2019 12:27 AM
I am locked out of my Facebook account because I cannot access the confirmation code sent to my old phone number. Even if I try to reset my password with my email, it still sends the confirmation code to my old number. I accidentally confirmed this number and can't find a way around it. I need to update my phone number and verify my identity to regain access. Not being able to log in is causing inconvenience to me and hindering my friends' ability to reach my account.
Reported by GetHuman3893760 on Saturday, November 9, 2019 12:38 AM
A while back, I had an Ovi Mail account which got shut down when Ovi was discontinued. As a result, my Facebook account linked to that Ovi Mail was inactive for years. Now, I've created a new Facebook account and would like to have the old one with the username Mzamo Phiri under [redacted] disabled permanently. I need Facebook to delete this account. Thank you.
Reported by GetHuman-mzamophi on Saturday, November 9, 2019 12:49 AM
I work in mental health and addictions as an intervention specialist. I need a separate account to contact friends and family without my clients seeing. As a Y12SR space holder, I wish to create an account exclusively for Y12SR to share donation-based group times in the community. My Facebook displays pictures of me socially drinking, but I want to maintain a professional image in line with Y12SR principles. I am not personally struggling with addiction, but I want to ensure a clear divide between my work and personal life. To achieve this, I've set up the email [redacted] to manage all Y12SR communications separately from my personal email, [redacted], which is linked to my Facebook account. I aim to keep my Y12SR involvement distinct and confidential from my personal profile to uphold the privacy and integrity of both areas.
Reported by GetHuman-ysrft on Saturday, November 9, 2019 1:04 AM
Chinasa A. U. [redacted]/[redacted] Moo 11 Nong Koum Siracha, [redacted] Thailand +66[redacted]05 [redacted]
Dear Mr. Mark Zuckerberg, I am reaching out for help as my Facebook group for Manchester United with 2.4 million members has been hacked. Since September 22nd, [redacted], I have not been receiving any emails from Facebook due to changes made by the hackers. They altered my account settings and removed admins like Chinasa A. U., Praphaiwan Y., and Kat S., and a moderator named Johnny C. The group is now plagued with spam, scams, and inappropriate content.
I reported the issue in a music group but faced conflict when seeking Facebook support, as they deemed it a personal matter. My personal account has been blocked for suspicious activity, which I believe is the work of the hackers. Despite having over 3 million likes, I am unable to regain control of the Manchester United group that I nurtured from 30,[redacted] to 2.4 million members. I seek assistance in recovering the group or having it deleted to prevent further misuse. Thank you for your attention to this matter.
Sincerely, Chinasa
Reported by GetHuman-toniblaz on Saturday, November 9, 2019 1:07 AM
My email address is [redacted] I recently separated from my ex, with whom I shared my old Facebook account that was closed 10 years ago. I created a new account on October 14th, but I am unable to access Facebook Dating, a feature I am eager to use. I have tried clicking on the icon and using the direct link, but neither option has worked. I am 34 years old and meet the requirements for Facebook Dating. I use an Android A10 smartphone. Please advise me on how to resolve this issue promptly. Thank you! - Mike
Reported by GetHuman-mbarcado on Saturday, November 9, 2019 1:18 AM
I have registered two accounts under the name S. Balasubramaniam. The second account was created on November 8, [redacted], with the new email address d********[redacted] and the phone number (94) [redacted], after replacing the initial account associated with [redacted] The first account had a twin verification system and contained a concerning post that needed activation. I have contacted case++[redacted] regarding the issue as the account was hacked last Saturday and I wasn't receiving the '6 digit reset password.'
I kindly request immediate deactivation of the first account and subsequent support to secure it, as it holds numerous memories and connections with over [redacted] friends.
Reported by GetHuman-sutheash on Saturday, November 9, 2019 1:24 AM
Dear Facebook Team,
My personal Facebook account has been disabled for violating Facebook's policies. I have been using this account since [redacted] without any prior issues, but I recently sent a video to a friend that was reported, resulting in the disabling of my account.
I kindly request that you treat this message as an appeal to recover my account. I appreciate your assistance and assure you that I will adhere to Facebook's policies moving forward.
Thank you,
Kamran Kazam
Reported by GetHuman3908612 on Saturday, November 9, 2019 1:30 AM