Electronic Arts Customer Service Issues

Hello, I purchased Sims 4 for my PC a few months ago. Yesterday, when I tried to play, it prompted me to enter a product code. I used the one provided with my game, but it says it has already been redeemed. I also bought the Pets extension pack. I just want to be able to enjoy playing my game again. Ensuring I can access the Pets pack would be great since I invested in it. If that's not possible, a refund would be appreciated. Thank you.

I purchased Fifa over the weekend and have been playing Ultimate Team since Sunday. I had no previous issues with Fifa 19, but now when I loaded Ultimate Team today, it redirected me to the start where I have to pick a starting squad. Even though my club name and badge appear before loading, I wish to retrieve my previous progress with my club name, coins, and players intact.

I've had the game for a week now. I paid extra for the early release and ultimate edition but have yet to play a game on Ultimate Team. Every time I try to change the formation or add a player, I get kicked out with the message 'There was an error communicating with the FIFA Ultimate Team servers. Please try again.' I attempted to put my team together on the app but encountered the same error. I have uninstalled and reinstalled the game twice already. I reached out to EA help on Twitter but received no response. I tried the live chat but got disconnected after a long wait. The phone support has over an hour wait time.

I attempted to change the name of my team in FIFA 20 Ultimate. However, after completing the objective, I found I was unable to do so. In an effort to start fresh and change the team name, I deleted my ultimate team. Yet, upon recreating it, the objectives remained marked as completed. This has left me with a randomly generated name and no way to restart and earn rewards with new objectives. I am in need of assistance to unlock the objectives, allowing me to change my team name as desired.

I recently faced issues logging into Origin, which were fixed temporarily by technical support. However, the problem returned once I restarted my system. I am unable to download a purchased game due to the "Could not connect to the server" error. If this persists, I may have to cancel everything. It's frustrating that after buying something, it fails to work as expected. I have attempted to reconnect to the server without success. I urgently require assistance to resolve this matter. It seems phone support is unavailable, possibly due to high volumes of reported problems like mine.

I signed up for an EA Access account on my Xbox One. It seems to have used my outdated EA information from [redacted] when Hotmail was still active. I've informed them that I can no longer access Hotmail since the email account is no longer active. I've provided them with my updated Origin account details along with the original date, tag name, and email used to create the account. Despite this, they responded stating I need access to my original email which is not possible. This is preventing me from accessing FIFA 20 through the FIFA 20 companion app as it shows I don't have a FIFA 20 Football Club on My EA account. My case number is [redacted]1. Urgent assistance needed, please help me resolve this quickly.

I had The Sims 3 game on my laptop, then transferred the files to my new gaming PC to keep my progress. Initially, I faced an unrecognized graphics card issue but managed to play. However, after saving and quitting, the game now gets stuck on a black loading screen for hours and I can't uninstall from the content tab. Any suggestions on what steps I can take to resolve this issue?

I have been playing Tapped Out for more than 5 years. Recently, my player login, dancewizard840, has disappeared for some unknown reason. After reloading the game, it required a [redacted] MB data download, and my town is currently at level [redacted]. I have tried to regain access to my account using my email address [redacted] and password Pasodoble59 at EA games, but it keeps stating "invalid email or credentials." Despite this issue, I am certain my game account still exists as my neighbors can still visit my town, and actions are being performed in the game. I am seeking assistance in recovering access to my account since the provided email and password are not working for my EA login.

I am disappointed with the issues in FIFA 20. The game seems unprepared and the updates haven't fixed the problems. I paid $90 for this game and if it isn't improved, I will switch to PES 20 instead. I won't pre-order from FIFA again.

I am unable to access the email linked to my account, as it was an old email used many years ago in middle school. I need to update my email to my current personal one. The current email on the account is [redacted], which I no longer have access to. I can provide any necessary information to confirm my identity. The xbox gamertag on the account is SoybeanBill1, and the name used is spetrum14. I have a history of playing Madden since [redacted] and all Battlefield installments since Battlefield 3, as well as Anthem. I am willing to provide more information if needed to verify my identity as I have many important things tied to this account that I do not want to lose.

I am unable to access my EA account linked to my Xbox gamertag, which was set up more than a decade ago. I possess valid photo identification to verify my ownership. Additionally, I am willing to provide my Microsoft login details and any relevant Xbox account information. Despite making two attempts to recover my account through EA's procedures, using substantial evidence of ownership, including a complete account history, the EA support team seems unable to assist effectively. I request that my EA account be transferred to my current email address; otherwise, I will discontinue any future financial transactions with the company.

I encountered an issue while playing one of my Mut games. I achieved the user sack and two sacks, but your system did not award me the five stars I deserved. This experience is disappointing, and I expect better service. Please do not contact me via email as the address on file is incorrect. Instead, reach out to me at [redacted] to discuss this matter like responsible adults. If this matter is not resolved promptly, I may have to reconsider my investments in purchasing points. Kindly acknowledge this message and ensure a timely response within three days. Failure to do so may result in me discontinuing my support for Madden. Thank you for your attention.

I won a game on my FUT champions convincingly, but the game's visuals froze while the audio continued. I had to quit, and it counted as a DNF. This situation is crucial for me as it affects my rank from gold 3 to gold 2. I would appreciate it if the game could count as my win. If not, I would like guidance on preventing this from happening again. Thank you for reading, and I hope for your assistance with this issue.

Hello, I have been playing Apex Legends since the beginning and have accumulated [redacted] hours of playtime. I am an avid ranked player, and upon starting the new season three days ago, I noticed that my Diamond badge was incorrect as I had reached Predator rank. This issue also reflects on apextracker.com, and it seems like several other players are experiencing the same problem. I have invested a lot of time and approximately $[redacted] into the game because I truly enjoy it. My Origin ID is vhalldrogo, and you can reach me via my Origin email: [redacted] Thank you for your assistance. ^_^

Hello! I am using Windows 10. Last December, I installed Origin and The Sims 4 without any issues. Today, when I tried to play The Sims 4 by launching the app, it failed to load properly. The same issue occurred when I attempted to access Origin. My internet connection is working fine as I can play other games and browse the web without any problems. I believe there might be an issue specifically with these applications. Can someone assist me with resolving this problem? Thank you.

I purchased "Cats and Dogs" expansion pack, "Parenthood" game pack, and "Toddler Stuff" stuff pack for Sims 4. I got a receipt confirming the payment in my email but did not receive any serial codes required to download the extra packs. Even the original Sims 4 now asks for a serial code to open, which I never needed before. The games are in my library, but I can't access them. Can new serial codes be provided as I paid nearly 50€ for this bundle and have been unable to play even once? Any assistance would be greatly appreciated. Thank you!

This is a follow-up regarding my ticket submitted on 08/24/[redacted] at 15:34:52. I have been unexpectedly banned from Battlefield 4 and can no longer access the online servers. As a 51-year-old long-time player of the Battlefield series for over two decades, gaming is a cherished hobby of mine. Despite attempting various solutions such as reinstalling the game and operating system, I have been unable to resolve the issue. I would like to emphasize that I have never used any unauthorized software impacting gameplay. My alias, Cschutze, has been consistent throughout my years of playing the Battlefield series, evident in the logs of BF2, BF3, and so forth. I kindly request guidance on how to address this ban.

Hello, I am currently facing an issue with my EA account where the incorrect email address is linked, preventing me from accessing the FIFA 20 online web app, which is crucial for my gaming experience. The email address associated with my account (gamertag: xx ADAMZz xx) is [redacted], but this is a mistake as it does not belong to me. I am requesting to update my email to [redacted], which I can access. I hope to retain my FIFA progress and gain access to the web app. Despite reaching out to the account recovery team with case number [redacted]9, I am yet to receive a response. Efforts to contact EA via live chat have been unsuccessful due to webpage difficulties. To validate my ownership of the account, I began my club in November [redacted] for FIFA 13 and have also played FIFA 19 and 20 on Xbox. At present, my goalkeeper is Lloris. Any assistance in resolving this matter would be greatly appreciated. Thank you, Angus A.

Hello, my name is Oz. I had an idea for the next level of FIFA. Imagine merging PUBG Mobile with FIFA: 1. Creating your own player. 2. Playing with friends or other random players. 3. Introducing new technology where the player views the game from their player's perspective, akin to PUBG. The twist is that instead of fighting, you aim to score goals. 4. Ability to establish leagues and have a global community of soccer enthusiasts. 5. This idea has been patented. I would appreciate your thoughts on it. 6. Thank you.

Subject: Assistance Required with Pogo First Class Solitaire Account Dear Support Team, I hope this message finds you well. I am writing regarding my account, Kilroy337, and would like to bring to your attention two case numbers: [redacted]4 and [redacted]9. I have been an avid player of Pogo First Class Solitaire for many years and recently renewed my membership. However, since my renewal, I have noticed discrepancies in my total points. Upon renewing, my total points stood at 8,[redacted],[redacted] with a rating of 4. Today, my rating shows as 16, yet no additional points have been reflected in my total score. Considering the increase in my rating from 4 to 16 and the points earned from winning various challenges, I estimate that over 50,[redacted] points should have been added to my total. I kindly request that these earned points be accurately incorporated into my overall score, as per the previous practices of Pogo.com. Thank you for your attention to this matter. Best regards, Michael K.