Easyjet Customer Service Issues

I need to modify my flights for Sept 29th from Bristol to Majorca (Palma) with EasyJet and returning on Oct 4th. I booked the flights for my sister and me jointly, but she won't have her passport due to the Spanish embassy retaining it for a resident's visa application that is delayed. I now aim to switch my return flight, which cost £[redacted], to a February trip from Bristol to Malaga and returning. My sister wishes to alter her flight independently. The Manage my Bookings section only allows me to change single flights and requests an additional £84 for the alteration. I am willing to pay the change fee; I just do not want to lose £[redacted].

I recently purchased a round-trip ticket from easyJet to Antalya, Turkey and paid for standard seats for both flights. As my return flight to London is approaching in six days, I plan to bring a slightly larger bag than a cabin bag. I understand I need to pay for this service. Can I pay online and bring the bag on board instead of checking it to avoid waiting at the baggage carousel? I don't have a flexi ticket or EasyJet special membership, just a standard ticket with standard seats. Could you please advise if I can carry my slightly oversized bag, and inform me of the approximate cost for this online or at the airport? What are my options? Thank you. - Evangeline de M. Booking Reference: [redacted] Flight Date: 5/10/[redacted] Flight Number: EZY2184 EasyJet

Regarding file number LISU219407, flight U27664 on September 23rd, with baggage tag XH455380 and rush tag XH009695, I am experiencing a missing baggage situation from my Amsterdam to Lisbon Airport flight. I was notified that my luggage was found and scheduled to arrive at Lisbon Airport on September 28th. Despite being provided with a rush tag number, XH009695, I have not received any updates on the location of my baggage yet. This has caused significant inconvenience as my essential medication and clothing are in the missing bag, forcing me to change my travel plans and reroute my journey home via Istanbul instead of continuing to Gatwick. Your prompt assistance in resolving this matter would be greatly appreciated.

Good afternoon. I wanted to share my recent holiday experience with you, reference: [redacted]. My holiday overall was fantastic with excellent service at the hotel, during the flight, and at both Manchester and Barcelona airports. However, I must highlight the extremely poor coach transportation service we received. Upon arrival, despite needing wheelchair assistance and clearly visible conditions, we were dropped off quite a distance away from the designated bus stop, requiring us to navigate through challenging terrain with luggage. During departure, we encountered further issues when the bus stop was far from our departure terminal, causing unnecessary stress. The driver's unhelpful and aggressive behavior exacerbated the situation, leading to a disappointing end to an otherwise wonderful holiday experience. I sincerely hope you reconsider using the coach service company with a logo featuring a heart, as their unprofessionalism tarnished our trip. I kindly request a response to this matter. Best regards, P. Bailey

My husband and I had flights booked from Bristol to Alicante on October 4 at 19:15, returning on November 16. My husband's sister is battling terminal cancer and recently had a deterioration in her condition. Given her history of bouncing back within a week, we rescheduled our flight for October 10. Unfortunately, her health took a sudden turn for the worse today, and she is now under hospice care. Considering the prognosis, we may need to postpone our trip again. I wanted to inquire if EasyJet has any procedures in place for such situations or if we could possibly receive a voucher for future travel. We are frequent EasyJet travelers. Thank you. - Julia D. & David C.

I am disappointed with EasyJet. My dad was diagnosed with Acute Myeloid Leukemia, a terminal and aggressive cancer. My husband and I were meant to fly to Ibiza in September, but we couldn't go due to my father's diagnosis. EasyJet advised us not to cancel the flight but to fill out a form after the flight date for vouchers. We followed the steps, but no one we spoke to was helpful, didn't understand, and claimed they couldn't help. We provided a letter from the hospital consultant, explaining my father's diagnosis, yet no refund or vouchers were given. Dealing with a terminal illness is already hard, why is EasyJet not handling this situation correctly by issuing a refund or vouchers?

Upon my return to Luton on EZY2274 on 8th October, I inadvertently left a white plastic bag under seat 8E. Being the last passengers to leave the plane, I ensured no one else could have taken it. We moved to the front to allow for cleaning before chatting with the pilots while Chris, the cabin manager, began cleaning. Once special assistance arrived, we exited the plane and were escorted to passport control. At baggage collection, we realized the bag was still on board. An easyjet staff member guided us to baggage claim and checked with the ground crew, who reported finding nothing. Despite its contents of 2 apples, a magazine, and 500g of amber leaf tobacco, I am surprised it was not located during the clean-up. The magazine also held a broken silver clip with sentimental value. I am hopeful the aircrew can assist in locating the missing bag. Thank you for your support. Barry H.

Hello, I am inquiring about my luggage situation after a recent trip. Yesterday, I arrived at Porto Airport on EasyJet from London Luton. Unfortunately, due to a connecting flight to Ponta Delgado, I wasn't able to pick up my baggage. I am wondering what happens to unclaimed luggage—is it stored or discarded? I am willing to cover any storage fees if my bag is located or arrange for it to be shipped as I will return to Porto in November to collect it. I was advised by the Portugal branch to contact the English customer service line for assistance. Any help on this matter would be greatly appreciated. Thank you, Ira Pray Description of the bag: - Medium-sized, black with two wheels and floral ribbons - Name on the bag: Ira L Pray - Contact email: [redacted] The EasyJet flight details are as follows: - London Luton to Porto on Oct 16, [redacted] - Flight: EZY2097 - Departure time: 12:35 from Gate 16C

I flew from Gatwick to Malaga on October 14th, [redacted], on flight EZY6471. As a passenger who requires crutches, I had pre-booked and paid for an aisle seat at the front of the plane for ease of access. However, I was disappointed to find that the plane was not Easyjet's usual design but instead plain white. The seat I reserved was labeled as "not to be used," along with several others. Despite my specific booking, the crew insisted I take a window seat, which was challenging for me. Their response to my situation was unhelpful, instructing me to contact the company. Additionally, the seat I was forced to take had a broken armrest. This experience did not meet the usual standard I expect from Easyjet, as a frequent traveler with them. I kindly request a refund for the seat I was unable to use, which I believe cost over ten pounds. Thank you.

I am currently staying at the Mersoy Bella Vista Hotel, and I am extremely dissatisfied with the experience. Despite booking this holiday a year ago thinking it was of high quality, the reality is far from it. The rooms are below standard and the food has caused such severe stomach upset that my partner and I cannot stray far from the bathroom. Locals have mentioned that the staff is not being paid, which explains some of the issues. Additionally, I was told that major holiday companies have stopped promoting the hotel, so I am confused as to why people are still being sent here. The lift lacks a safety certificate and emits a burning gear oil smell, which is concerning. My partner even had their hand stuck in the door due to a disabled safety sensor. Climbing stairs is challenging for me due to recent hip surgery, even though I am on the lower floor. I am desperately seeking a flight out as soon as possible because staying here any longer would be detrimental to my well-being and mental health. The state of the hotel has caused tension between my partner and me, and I feel it's best to leave as soon as possible.

I reserved flights with EasyJet f­rom Belfast to London Luton for October. Due to getting Covid, I had to change my booking to December at the last minute. I tried to buy EasyJet travel insurance for the December flights, but the old insurance details from October are still on my new booking, preventing me from purchasing a new policy. EasyJet and the insurer keep directing me to each other without a solution. I just need to buy travel insurance for my December trip.

Dear customer service, I am Yasser Elkelawy, and I would like to address an issue I experienced with my recent Easyjet flight on 3 September [redacted] from Sharm El Sheikh airport. Despite having a light, small handbag and offering to leave it behind, I was denied boarding due to overbooking without any mention of the handbag being the reason. I am puzzled as to why my booking was accepted when the flight was full. I insist on receiving a refund for the first connection flight price from Cairo to Sharm El Sheikh, the canceled flight fee, the fare for a superjet from Sharm El Sheikh to Gharbeya governorate, and the transportation costs from home to Cairo airport. I plan to escalate this matter to the Ministry of Civil Aviation, IATA, and the Egyptian Tourism Chamber. I will also share my experience on social media to alert other travelers about this issue.

I was charged 48 pounds instead of euros for my October 25 flight. The last time I flew, I was only charged 24 pounds. I believe the employee who helped me made an error when inputting information into the system. Despite my bag passing through several times without issues, you claimed I had the wrong measurements and requested photos. I only received my bag today in London at British Airways, as it was lost during my EasyJet flight from Edinburgh to Gatwick. I am requesting compensation for all the inconveniences caused. Furthermore, I expect reimbursement for the employee's mistakes, which they acknowledged and directed me to address online. I am perplexed by all these complications and seek your assistance in resolving this matter promptly. I have a bag report number LGWU230343 and booking number K3QQCXV. I have sent multiple emails regarding the mishandling of my luggage and the incorrect bag charge.

I had meticulously planned my sister's birthday trip, with bookings from Cyprus to Paris, Paris to Manchester, and Manchester back to Cyprus. However, my excitement turned into panic when I discovered that the Cyprus to Paris flight was cancelled. Despite my efforts to find an alternative flight, I was unable to secure one, ultimately resulting in the cancellation of the entire trip. When I reached out for assistance, I was only offered a refund for the cancelled flight, leaving me frustrated and disappointed as the remaining flights were now useless. I paid a total of £[redacted] for these bookings, and it seems incredibly unfair that one cancelled flight could unravel the entire trip that I had arranged as a birthday surprise for my sister. I kindly request either a refund or a voucher for all three bookings, as I am now left without a thoughtful gift for my sister's birthday.

I have used the Easy Jet App on my phone for many years. Yesterday, when I tried to book a flight and proceeded to pay, my payment was declined by the bank. I contacted my bank, HSBC, and was informed that the payment was rejected because Easy Jet did not comply with 3DS for SCA, a banking regulation for more secure online payments. Now, it seems I cannot use my Easy Jet App. Fortunately, my son managed to book the tickets online using his debit card. However, this cost more, and I couldn't use my voucher or benefit from the previous prices before they went up due to the delay. Please let me know how this issue will be resolved.

Regarding compensation for booking K3N4MTP on Flight [redacted] at 22:10 from Paphos to Manchester, I am writing to address the delay issue. The flight was postponed, and additional volunteers were requested due to insufficient crew for the original number of passengers. Despite reassurances from the airport staff, promising an automatic payment of [redacted] Euros per passenger within 5-7 days, this has not happened. I, as the organizer of the flight, volunteered to help by having passengers travel 24 hours later, although rearranging work commitments was necessary. Since the promised compensation has not been received into my Halifax MasterCard account, I have filled out an EU261 form today. However, the form does not provide a section for credit card details or an explanation of the incident. Additionally, there was no documentation given by the airport staff to support this compensation agreement. I possess records of the flights on October 26th and 27th from Paphos to Manchester. I would appreciate prompt action to ensure the minimum of 1,[redacted] Euros is transferred to my Halifax current account or my credit card as payment for the flight, within a faster timeframe than the EU261 deadline of 28 days. Thank you for your assistance.

I recently reserved two early morning flights from Liverpool and also secured two return flights to Liverpool after our 23-day holiday in Turkey. However, I received an email notification canceling the outbound Liverpool flight and proposing an alternate flight the following day from Manchester, which is inconvenient for us. This change would result in additional expenses for airport transfers, accommodations, and would disrupt our planned itinerary, causing me significant anxiety.

EasyJet has cancelled our flight for April [redacted]. We have a short trip planned and need to find a replacement flight for the same day. Unfortunately, there are no available EasyJet flights within 24 hours of the original one. British Airways and Ryanair have flights, but the Ryanair option would get us to Palma very late at night, close to midnight. The EasyJet website mentions offering an alternative flight with another carrier at their cost, but it doesn't provide instructions on how to proceed. I need assistance in understanding the process to make this change for our group of 8 travelers promptly. Thank you for your help.

At 20:47 UK time, I made a silly mistake while changing my return flight tickets from Luton UK to Paris Charles de Gaulle. I accidentally booked the 14:40 flight on the 3rd of December instead of the 11:40 flight on the 5th of December. This error cost me £54 per ticket. I misread the evening flights due to booking late at night when tired. Is there any way to switch these tickets back to the 11:40 flight on the 5th of December? I'm unable to make the 8:25 am flight on the 4th of December. I hope to resolve this without incurring an additional £[redacted] fee. The references for the tickets are Elisabeth Jaeger K4SFS2N7 and Ann Revington K4FRXS6.

I was at Bahajas Madrid Airport early to catch my flight with easyJet. After getting my tax refund and going through security, I was waiting at Terminal 1 as indicated by the app. Later, I found out I was actually supposed to be at Terminal 2 and missed my flight due to the confusion caused by the incorrect information. The airport staff mentioned I was in the wrong terminal, and I couldn't go back to T2 in time to board. I am disappointed by the experience and want a refund for both me and my mom. The lack of updates and accurate information through the app has left me frustrated. I have evidence of the situation with screenshots and pictures to support my claim. This experience has been distressing, and I hope to get my money back.