Easyjet Customer Service Issues

I mistakenly booked my flight for the wrong date. I am trying to reschedule it for a month later but every attempt online is met with an error message. I have tried multiple browsers to no avail. The international phone number provided also seems to be disconnected. Here are my Easy Jet details: - Booking confirmation: K3W2Z6T - Departure: Amsterdam to Naples on August 5, [redacted] I would like to adjust my flight to September 5, [redacted], with the same departure times. If possible, please assist me with this change or contact me at [redacted]. Unfortunately, the phone number I tried previously for Easy Jet turned out to be incorrect.

Dear Sir/Madam, I am writing to provide the necessary details for a hotel expense refund due to a canceled flight. I was meant to depart with my family of 5 from Lisbon on July 17, 22, but the flight was canceled. We ended up booking an additional hotel night since our new flight was on July 19, 22, to Milan Malpensa. I have attached the detailed receipt from the Hotel in Lisbon, with Reference ID: [redacted]37 and Case ID: [redacted]03. Unfortunately, I encountered a delay in obtaining the detailed receipt, causing the online form to expire. However, it's just a 12-hour delay past the deadline. I kindly ask for your understanding, as these unforeseen extra expenses have caused significant financial strain for my family. Best Regards, Vittorio Liberti Reference ID: [redacted]37 and Case ID: [redacted]03

I bought a ticket in May for a trip to Bulgaria with a blind lady and her two daughters. Due to personal circumstances, I needed to change my return date to the UK. When I requested to cancel my return ticket from Sofia to London, the customer service representative mistakenly cancelled the entire ticket. I only realized this three days before the flight, causing immense stress as I was told the flight was fully booked for three days. I couldn't bring myself to tell the blind lady about the situation. Despite multiple calls, the issue wasn't resolved until the day before the flight when I found available tickets online. I had to buy a new ticket and now I'm wondering if EasyJet will refund me for the additional purchase. I wanted to make a formal complaint but could only find the customer service number. I hope to avoid further contact with them and handle this directly with EasyJet's complaints department. Can anyone provide assistance with my case?

My flight from Naples, Italy on August 1st, [redacted], was redirected to Hannover, Germany instead of Berlin. I was informed by baggage tracking at BER Airport that my luggage never left Naples. Ground control at BER Airport can't assist as the luggage was not forwarded. So far, no one from the company has reached out to me. I discovered the issue with my luggage through BER Airport, which indicates that EASY JET failed to inform us. They arranged buses to Berlin, which took four hours. I am simply hoping to retrieve my luggage. Thank you.

My first experience flying with EasyJet left me very disappointed with their service. Traveling back to Israel from Amsterdam on flight [redacted] on 28/7/[redacted] with my friends, we arrived at the gate at 7:29 AM for our 7:35 AM departure but were not allowed on board. Despite the plane being right in front of us with the door open and stairs connected, we were denied boarding. Even after explaining we were a group of 7 friends who got separated in the long lines, both the lady and her manager were unsympathetic and refused to assist us. Despite EasyJet's recommendation to arrive 2.5 hours before the flight, the airport staff were unhelpful when we mentioned boarding had started. This experience was frustrating and costly, having to book a last-minute expensive flight home. I am deeply displeased with EasyJet's service and will not be recommending or using them in the future. I do expect a response and compensation from the company.

My grandson, Aharon G., and I, Isaac G., were booked on an EasyJet flight from Tel Aviv to Manchester on 30 June [redacted] with a departure time of 9:00 pm. Our flight reference was K3K7XBG for EasyJet flight U21828. Despite my elderly age and mobility challenges, we boarded at 11:00 pm only to be informed after half an hour that the flight was canceled. We were told it would be rescheduled for the following afternoon under flight number U29828. However, at 1:00 am, we were returned to the terminal without any assistance and were informed that no hotel accommodations would be provided, essentially left to fend for ourselves. Due to the circumstances, I made the decision to return to Manchester early in the afternoon by booking a flight via Paris the next morning. I have submitted claim forms for reimbursement of Air France invoices and compensation under EU261 regulations to EasyJet a month ago but have not received any response. I am seeking assistance in this matter.

I traveled to Chania on July 26th with my family with booking reference K3SDVH6 without any issues. However, on the return flight on August 3rd, the gate staff at Chania airport insisted I pay to bring my cabin bag on board because I didn't have a Speedy ticket, despite having taken it to Chania without problems. The gate staff's behavior was rude, even suggesting charging me for the flight itself. Feeling completely appalled, I paid the fee to avoid any further issues. Upon boarding, I noticed plenty of empty overhead bin space, as shown in the attached photos taken just after boarding. I am seeking a refund for the bag charge and compensation for the mistreatment by your staff at the airport.

On 16/8/22, my trip to Alicante on flight [redacted] placed me in seats 27 B&C, unfortunately near a disruptive child of around 6 years old. The child continuously kicked my seat, banged on the backrest, and caused a disturbance. Despite the parents' lack of control, the situation worsened when the plane encountered technical issues, forcing a return to Luton after an hour of flight. Enduring 5 and a half hours of the journey with this disruptive child was truly unpleasant. While I refrained from confronting the child's father during the flight, I believe such behavior adds unnecessary stress to an already challenging flying experience. As a paying customer, I hope for a more peaceful return journey and an absence of disruptive incidents. Best regards, W. Stevens

My bag was damaged on Flight [redacted] from Alicante to Edinburgh on the 10th of August. I have a photo of the staff member's ID at Edinburgh airport who informed me that there were no staff available for baggage complaints and to contact via the portal. However, the portal states that issues must be resolved at the airport and claims will not be accepted afterwards. Even though my claim has been rejected, I want to highlight that I followed the instructions provided at Edinburgh airport. There are no forms available at the airport, as confirmed by the staff member whose ID I have. They mentioned the challenges with headquarters not acknowledging the lack of an easyJet facility for damaged bags at the airport and advised us to claim once we returned home, which I did the day after arriving. I have followed the given instructions, so I believe the rejection of my claim is not valid.

I made a booking for a one-way flight for three of us from Ibiza to Belfast on Saturday, September 24th, [redacted]. We extended our stay until Wednesday, September 28th, and modified the flights by paying €84. However, upon checking on Sunday, August 14th, I realized I mistakenly rescheduled the flight for Wednesday, October 26th, instead of the 28th of September. I've contacted easyJet daily, explaining my error, but they are insisting on a flight difference payment of €[redacted], while waiving the transfer fee of €84. Unfortunately, I cannot afford the additional £[redacted]+. As a single parent to a wonderful 3-year-old, it's crucial for me to have this holiday. I am facing a hip replacement surgery at the beginning of October and have not had a vacation in four years. I am under immense stress and feeling devastated about this situation. Any assistance would be greatly appreciated.

I had an issue with my cabin bags on a recent flight from London Luton to Lisbon - they met the airline requirements, but upon my return, I was told they were too big. I had to pay extra to bring them onboard, even though they fit in the cabin bag size checker. Despite there being space in the overhead cabinets, we were forced to put the bags in the hold. I am upset about the treatment and demand a refund for the fees I paid. I have receipts and boarding pass information to support my case. Thank you, Vicki C.

On July 24th, I was supposed to fly from Portugal to England but was refused boarding. Despite having a Portuguese ID card with my address in England valid until [redacted], they did not allow me onto the plane. This happened following a sad and stressful trip to my mother-in-law's funeral. The situation caused me to miss work at Oxford University NHS Trust, resulting in financial loss and additional stress. I am requesting a refund for my ticket due to the inconvenience and problems this has caused. The behavior of the staff was unhelpful and rude during this upsetting time. My husband, who had just lost his mother, had to travel back to England alone, which is unacceptable. Thank you for your attention to this matter. Sincerely, Dora Granata Flight Details: EZY8720 Departure: 20:45 on July 24th Seat Number: 21E Route: Lisbon to Gatwick North Terminal

Our return flight was delayed by 4 days, and I submitted an EC261 compensation claim on July 13th. I received an email stating that £[redacted] had been approved for 3 adults flying from Greece to Bristol, which works out to be £[redacted] per person. EasyJet initially mentioned compensation ranging from £[redacted]-£[redacted] per person for the delayed flight. On July 13th, I submitted my expenses claim under EC261, and the decision was dated August 10th. Despite the claim being under review since then, the closing date passed nearly 3 weeks ago with no update. While on holiday, we were assured over the phone that all expenses, including outings, car hire, petrol, and taxis, would be covered as it was a legally binding conversation, which EasyJet records. However, upon returning, I found that EasyJet's paperwork only mentions transport from the hotel to the airport. Will EasyJet honor their legally binding phone conversations?

Bonjour, Nous avons effectué une réservation pour 5 billets aller/retour de TOULOUSE à PORTO (Portugal), prévu pour le 17/09/[redacted] et le retour pour le 27/09/[redacted]. Une question s'est posée concernant la validité de la carte d'identité d'un passager. Bien que la carte soit expirée, elle est valide pour 5 années supplémentaires selon les conditions de prolongation. Un document officiel du Ministère des Affaires Etrangères a été téléchargé, confirmant cette information. Je cherche simplement une confirmation qu'il n'y aura pas de problème pour voyager avec cette pièce d'identité et le document en question. Je vous serais reconnaissant de bien vouloir fournir une réponse rapide car je dois procéder à l'enregistrement et à l'édition des cartes d'embarquement. Je vous remercie par avance pour votre aide. Cordialement.

I need assistance with my flight reservation. I originally had a booking for 14/9/[redacted], but easyJet changed it to 13/9/[redacted], which does not align with my plans. I am seeking a full refund for this inconvenience. I attempted to contact customer support via email at [redacted], but received a message saying the email address does not accept emails. I have also been trying to reach them by phone at 0[redacted] for the past two days with no luck. Unfortunately, I could not find an online option to request a refund for the changed flight. As a UK citizen who booked the flight in Portugal, I was directed to contact [redacted] [redacted] [redacted] in Portugal for assistance. However, I was informed that for English support, I should contact the UK customer service number, which I have already been trying without success. The situation has been distressing due to the lack of communication and support from easyJet.

Hello, I have reserved a flight from Amsterdam to Alicante departing on December 10 and returning on December 17, along with booking a car for the same period. My original booking is under reference K41Q8NV, which was made on a Saturday. After not receiving a confirmation and not seeing any charges on my card, I assumed there was an issue with booking K41Q8NV. Subsequently, I rebooked the flight and the car, receiving a confirmation for reference K41RP6C. Upon checking my card on Monday, I noticed the charge for booking K41Q8NV had gone through. Now, I have two bookings and two cars when I only need one. I am requesting to cancel booking K41Q8NV and keep booking K41RP6C active. Additionally, I am seeking a refund for the charge related to booking K41Q8NV. The Mastercard used ends in [redacted] and belongs to R. Kluver. Please reach out if further information is needed. Best regards, René Kluver

Dear Ma'am/Sir, I, Apurva Tambe, have a flight booked for 16th September from Mumbai to Glasgow departing at 4:30 am with 2 halts. The first halt is in Dubai for 2 hours on an Emirates flight, and the second is in Amsterdam Schiphol airport for 4 hours and 5 minutes on an Easyjet flight with a self-transfer process. I have a concern regarding whether I need a transit Visa for the layover at Amsterdam airport. I would appreciate your prompt assistance and guidance on this matter. Kindly see the attached e-ticket for reference. Thank you. Regards, Apurva Tambe

I need to raise a complaint about the service provided by easyJet today at Palma airport. When traveling from Newcastle to Palma on 5 September, there were no issues with our two hold bags and two pieces of hand luggage. Upon checking in for our return flight on 12 September at Palma, we went through security with the same bags. Just before boarding, an easyJet staff member checked our boarding cards and asked us to pay 29 euros each for not having speedy boarding and for non-compliant bags, without even measuring them. Despite being frequent easyJet fliers and never facing this issue before, the staff member threatened to involve the police if we didn't pay. After a confrontation, we paid in cash, only to be told they required card payment. The lady's behavior was rude, aggressive, and inappropriate. I am requesting a refund of the 58 euros and a thorough investigation into this incident. I have always spoken highly of easyJet to my clients, family, and friends, but this experience has prompted me to raise this complaint. Thank you.

We made a flight booking with EasyJet through Booking.com's tab on their website, as it was unclear to us that we could book directly with EasyJet. We purchased changeable tickets but have been struggling to make changes for almost 4 weeks. Our flights from Copenhagen to Geneva on October 16, [redacted], need to be rescheduled to October 14th. Worried about seats selling out, we're considering canceling the Booking.com reservation for a refund and rebooking directly with EasyJet if they agree. Despite attempts to get help from EasyJet, we are consistently redirected to Booking.com, which has been unresponsive.

Hello, I flew with easyJet again yesterday. I have been a loyal customer since the beginning of your company. On July 10, I flew with my family from Paris to Lisbon and returned on July 27, [redacted]. Unfortunately, during the flight, my autistic son had a severe anxiety attack, and none of the crew noticed or offered help. It was a challenging situation as he is 17 years old and quite large. On the return flight, there was nearly a two-hour delay. Then, on September 13, [redacted], when flying from Lisbon to Paris, I was unexpectedly asked to pay for my luggage that fit easily under the seat. This caused me to miss my train into Paris and incur additional expenses for a taxi. I am very disappointed with these repeated issues with easyJet. The quality of service has significantly declined. I have upcoming flights on October 23 and 28, [redacted], from Paris to Lisbon and back, respectively, for four people each way. I would like to cancel these flights and receive a refund due to the poor experiences I have had. I hope to receive a prompt response from you.