Easyjet Customer Service Issues

Booking Reference: K31VS8T Hello, I am scheduled to fly on Saturday, June 25th, [redacted], with my son, Darren, daughter-in-law, Nicola, and friend, Georgina. I have been saving for a long time to celebrate my son's 50th birthday. Unfortunately, Darren and Nicola have not yet received their passports back from the passport office, which is necessary for them to fly. Despite my attempts to contact you via phone, I have been unable to reach you as the lines are constantly busy. I am wondering if it would be possible for you to provide me with a voucher equivalent to the cost of the flight so that we can reschedule our travel with you at a later date. Nicola's son had a similar situation and you kindly issued him a voucher for future use. I eagerly await your response and will continue to try reaching you by phone. Best regards, Wendy Smith

We are seeking compensation in the form of a refund for a recent flight, Flight EZY8766, returning from Santorini to Gatwick on 22/06/22. The flight was scheduled to depart at 13:10 but left at 14:09 after refueling in Milan, arriving at Gatwick at 19:25. Following a delay, we were informed of an issue that led to the flight being diverted to Milan for refueling, though the reason was not clearly communicated at the time. Throughout the journey, the captain provided updates, and the cabin crew started serving drinks and snacks, but stopped abruptly, stating they had enough and wouldn't continue. EasyJet stated the delay was due to the plane carrying excess weight, classified as beyond their control. We believe this could have been avoided by monitoring baggage weight during loading. As the delay does not seem to fit EasyJet's exceptional circumstance criteria, we are requesting a refund for the inconvenience.

My flight got canceled, and I had to change my booking. Supposedly, they were going to provide accommodation if needed when changing the flight from the last one on 06/25. After the change, the flight was confirmed, but I couldn't book a hotel, and their phone service is terrible. They hung up on me 4 times, then made me call a number that cost 3 euros per minute. After 10 minutes with no help, I had to hang up. Now I'm stranded in London without a hotel because their email says it's full. I have to take a train to the airport in hopes someone will help. I was supposed to enjoy London, but you messed it up by not providing a hotel as promised on your website when changing my flight. I hope you contact me soon and cover all the extra expenses, including the one night's hotel cost that I have to pay because I couldn't book it as your site instructed me.

Dear EasyJet, My family and I recently used an EasyJet flight to Geneva Airport. The service was excellent, and all flights were punctual. I had also arranged car hire through EasyJet with the booking reference provided in the email below. Despite originally requesting the car for 15:00, upon receiving the documents, I noticed the start time had been changed to 12:05pm. I didn't anticipate any issues. However, upon our arrival at Geneva airport today, following the instructions in the email, which we meticulously adhered to after flying in from Edinburgh with EasyJet, we were informed that due to our delay, the car was no longer available. EasyJet's policy, which requires customers to be present one hour after the stated arrival time in the rental agreement, was not clearly communicated in the booking email. Consequently, I had to make an unexpected booking with Sixt, incurring a cost of over £[redacted]. This situation is unsatisfactory, and I am eager to hear how EasyJet plans to address this financial burden. Sincerely, Mark

I am currently experiencing difficulties during a connecting flight from Guernsey to Madeira via Gatwick. I arrived at Gatwick at 8 in the morning and have a five-hour wait until 1 pm to check in my luggage. This wait leaves me unable to access the restaurant area due to security control restrictions. The recent changes by easyJet to charge for cabin luggage have added to my inconvenience, forcing me to pay for additional bags unexpectedly and potentially causing further delays upon arrival. This situation has left me cold, hungry, and uncomfortable, attributing it to the airline's profit-focused decisions. I suggest easyJet cease charging fees for cabin luggage, allow earlier luggage check-in, provide earlier check-in access, and emphasize human assistance over automated systems. This experience has been disappointing, and I may reconsider flying with this company in the future.

I am frustrated with the multiple flight changes and additional charges I have incurred due to COVID-19. Dealing with the process of changing a flight for my partner, who has contracted the virus, has been challenging. The requirement to provide confidential information, contact her GP, and face obstacles in getting the flight amended has been stressful and costly, especially considering I am a pensioner. The system does not allow me to change only one person's flight on the app, and the extra charges exceeding £[redacted] for the change seem unreasonable. I am finding it hard to communicate effectively due to hearing issues, and I would appreciate speaking to a local assistant for clarity in resolving this matter.

Subject: Compensation Request for Denied Boarding Incident Dear EasyJet Customer Service, I would like to address my compensation claim [[Case ID: [redacted]]] regarding the recent incident when my wife and I, alongside 45 other passengers, were denied boarding because of the aircraft change. Despite holding confirmed seats, we were informed after a 3-hour delay that there were no available seats due to the substitution of a smaller plane. The ground staff even advised us to seek compensation for the inconvenience we faced. Our added claim for luggage retrieval delays is also attached for your review. I urge you to reevaluate our claim as it was clearly an operational and commercial issue on your end. The rejection of our claim solely based on not meeting specific conditions for compensation is unjust, considering the circumstances. We were at the gate on time with all required documents and faced unnecessary delays and financial losses due to EasyJet's decision. I appreciate your prompt attention to this matter and look forward to a fair resolution. Best regards, Andrew Email: [redacted]

I used Skyscanner to book through the third-party website, Gotogate, for three flights from Glasgow to Zadar. Unfortunately, my last flight from Milan to Zadar has been canceled. I am now left stranded without a way to reach Zadar in time to collect my keys for accommodation. I can't view my booking directly on the EasyJet website due to it being a third-party booking, making it challenging to manage or seek a refund. I might have to purchase entirely new flights at a higher price due to this cancellation. The canceled flight, EasyJet EJU2677 for booking K329RWT, has caused a great deal of frustration and inconvenience. I feel let down by the lack of customer support and the recurring issues I face with booking through this company.

Last night, my family and I traveled from Alicante to London Gatwick. While in line, ground staff approached us, questioning if we had speedy boarding tickets as our hand luggage might need to be checked due to the plane's capacity. A staff member mentioned our baggage didn't meet easyJet criteria and demanded an extra charge of 87 euros per person to board. Despite our luggage meeting UK easyJet criteria on past flights, we reluctantly paid to avoid conflict. We were the only ethnic minority passengers subjected to this, and I observed others with heavier bags not being charged. I am seeking a refund of 87 euros as we feel unjustly treated.

Yesterday, I flew from London Gatwick to Tenerife South with EasyJet. Unfortunately, our departure was delayed by two hours due to the plane waiting in line for water, highlighting the airport's understaffing issues and inability to keep up with demand. Upon arrival in Tenerife, my luggage was missing. Despite making numerous calls and completing all the required forms, I haven't received any assistance or information regarding the location of my luggage. Tomorrow I have work and half of my necessary equipment is inside the missing bag, causing significant distress. My luggage contained essential items for the next two months. This experience with EasyJet has been the worst I've ever had, and I am incredibly disappointed with their unacceptable and unprofessional customer service.

Case Ref ID: [redacted]29 I have received a partial refund for my expenses, but it only covered the cost of a meal and not the apartment we stayed in. The refund guidelines state that the receipt should include specific information, which the attached receipt clearly shows. However, the receipt does not list the 'number of rooms' as it is for an apartment booked through booking.com, not a traditional hotel. We had to find last-minute accommodation near the airport, and while there were hotel options available, they were much pricier compared to the apartment we booked. This apartment was the most cost-effective choice for us to avoid extensive travel expenses to the airport early in the morning. I appreciate the refund for the meal, but the accommodation cost is significantly higher and an important part of this expense.

Booking Reference: K3NQVQJ Flight Route: Berlin (BER) to Copenhagen (CPH) I want to share my disappointing experience with the flight being cancelled, initially due to two delays. I struggled to reach customer service and faced challenges with the app's functionality. After a long wait and difficulties securing accommodation, I ended up having to spend the night without a place to stay, feeling unsafe and uncomfortable. The following day, facing another cancellation and unfulfilled promises of lodging, I had to navigate moving around seeking shelter and enduring further delays, impacting my work schedule. Despite the efforts made, the lack of communication and unmet bookings caused significant distress, resulting in two nights spent outdoors, lost work hours, and a frustrating communication process with customer service. I seek reimbursement for the ordeal endured, including two missed work days and accommodation costs. I have been in contact with Zikhona from customer service, who assisted me during this challenging situation.

On June 28, [redacted], I received an email from EasyJet informing me of a flight voucher worth £[redacted].30 with voucher no. 143C9J. My wife and I had a flight booked from London Gatwick to Munich scheduled for 03/09/[redacted] (EZ [redacted]) that was canceled due to the Covid crisis. We wanted to use the voucher for a new booking to Munich departing from LGW on August 10 and returning on August 14. However, during the online booking payment stage, I encountered an issue trying to use the voucher code as it required a password sent to me initially, which I couldn't locate in my emails. I kindly request a refund for £[redacted].30 since I'm unable to apply the voucher online.

I have booked two return flights from Nice to Bristol for July 23, [redacted]. EasyJet changed the outbound flight, which is fine by me but my travel partner is not happy with it. I am trying to find a way to either get a refund or change the flight dates for my partner without having to change my own flight, as I prefer not to do that. However, the EasyJet website states that both flights must be changed or none at all. Is there a solution to this issue, as it feels unfair that my partner would lose £[redacted] due to circumstances beyond our control?

On February 6, I booked a round-trip flight to Bristol departing from Copenhagen on July 25 and returning on July 29. Additionally, I reserved a car for 5 days with reference number K2ZNN2N. The total price for the flight was [redacted] Danish Kroner, and the car rental cost was [redacted] Danish Kroner. Unfortunately, you canceled my flight, which resulted in me losing the car rental as well. I couldn't find a flight from Manchester, so I had to book with Norwegian Airlines to Gatwick instead. The new flight and car hire have cost me approximately [redacted] Kroner for the flight and [redacted] pounds (equivalent to about [redacted] Kroner) for the car. This is considerably more expensive than my original booking. I believe your company should reimburse me for the difference, as this situation was caused by your cancellation. Moreover, the change has made me arrive two hours further from my destination, incurring additional time and expenses. I am eager to hear back from you. Best regards, David W.

I missed my flight from Glasgow to Alicante on 9/7/22 at 11:40 due to traffic delays. When I arrived at the desk at 9:10 am, I was informed that the gate had closed, and my luggage couldn't be processed in time for the flight. Despite seeking help and contacting EasyJet online and via phone, I was unable to arrange a rescue flight within the two-hour window stipulated in EasyJet's contract. Glasgow Airport's help desk confirmed there were no EasyJet staff present, leading me to secure a new flight with Ryanair from Glasgow Prestwick Airport the next day for an additional £[redacted]. I am requesting reimbursement for this unexpected cost, as the lack of onsite staff hindered our ability to resolve the situation promptly. I look forward to your response. Thank you. - Mr. Charles Leonard

I am reaching out to share my recent experience in hopes of finding assistance for a situation that has caused me distress. Approximately two months ago, I arranged a trip to Bulgaria for a visually impaired woman who underwent a tumor operation in [redacted] and her two daughters aged 12 and 8. Initially scheduled for travel from London to Sofia on 23/07/22 and returning on 28/07/22, I needed to change my return flight to an earlier date due to personal reasons. Despite multiple attempts to modify the ticket with EasyJet customer service, the process resulted in unexpected fees and ultimately led to the cancellation of the entire booking. This left me in a predicament as the newly purchased ticket was missing for the outbound flight from London to Sofia. The emotional strain is further compounded by the delicate circumstances the woman is facing with her husband and the upcoming court agreement regarding the holiday for her children. Despite efforts to resolve the issue with customer service and promises of escalation to management, the situation remains unresolved. Seeking guidance to rectify this unsettling experience, as my priority is to accompany the family on their journey without further complications. The lack of responsiveness and conflicting information received from EasyJet has added to my duress, leading me to seek support in obtaining a refund for the additional ticket cost incurred and addressing the emotional toll this ordeal has caused.

I am reaching out to seek assistance with a situation that is close to my heart. Two months ago, I arranged to accompany a visually impaired woman who had lost her sight due to a tumor operation in [redacted], along with her two daughters aged 12 and 8, on a trip to Bulgaria for their summer holiday. Initially booked to fly from London Gatwick to Sofia on 23/07/22 and return on 28/07/22, I had to change my return flight to an earlier date due to personal reasons. Despite numerous attempts to modify the return flight to the UK from Sofia with EasyJet customer service, I encountered varying fees each time. Eventually, I was advised by a customer service representative to cancel and repurchase a new ticket, which resulted in a refund of only £13 out of the £[redacted] originally paid. To my surprise, upon attempting to retrieve boarding passes, I discovered that my original ticket from London to Sofia had been cancelled as well. Given the delicate circumstances of the blind mother facing divorce and potential parental rights issues, I urgently need to resolve this matter as being present for the family's journey is crucial. Despite multiple interactions with customer service and unmet promises of follow-ups from the management team, I have yet to find a solution. I hope to find assistance and avoid any unnecessary disputes as I am committed to fulfilling my promise to accompany the mother and her daughters on their holiday trip, which is due to take place imminently.

I am reaching out in desperation for assistance with a troubling situation. Two months ago, I arranged a trip for a visually impaired woman and her two daughters to Bulgaria. Due to unforeseen circumstances, I needed to change my return flight to the UK from Sofia. Following multiple frustrating calls to EasyJet customer service, I thought I had successfully canceled just the return portion of my ticket, but was shocked to discover my entire reservation was canceled. The family only received a partial refund, and I fear the repercussions if I am unable to accompany them on their trip. Despite numerous attempts to resolve the issue with customer service, I have not received any meaningful assistance. I am now turning to this forum in hopes of finding a solution before the family's upcoming holiday.

Dear Mr. Johan Lundgren, I am reaching out regarding an issue with flight number K3LFB72. Two months ago, I agreed to assist a visually impaired woman and her two daughters with their holiday travel plans but needed to change my return flight from Bulgaria to the UK due to personal reasons. Despite multiple attempts with EasyJet customer service, I encountered various charges and fees for the changes, leading to confusion. In the end, after a conversation with a customer service representative, it was more cost-effective to cancel the entire booking. Unfortunately, upon checking boarding passes, I discovered my ticket from London to Sofia was also canceled, causing distress as I wished to accompany the family on their journey. Despite numerous discussions with customer service, the issue remains unresolved, and promised follow-ups have not materialized. I am writing to seek your assistance in rectifying this situation promptly as the family's holiday departure is imminent, and I am committed to keeping my promise to them. Sincerely, Dorota M.