DraftKings Customer Service Issues

I am still awaiting the $[redacted].00 in casino free credits that I am owed. Despite contacting customer service at [redacted], they informed me a few days ago that I had already received the credits for the promotions. Unfortunately, I have only received credits for different promotions, not the ones I have been inquiring about. I have adhered to all the terms and conditions of the promotion, and am now left frustrated as my emails to them remain unanswered. I kindly request the $[redacted] in free casino credits that are still due to me.

I had a DraftKings gift card with $44.00 remaining. After depositing $40, I realized there was still $4.00 left. However, I encountered an issue trying to deposit the remaining balance as it's below the $5.00 minimum. Additionally, the card is non-reloadable, making it difficult to add the remaining $4.00. How can I successfully deposit the leftover $4.00, or is it forfeited to DraftKings?

I reside in Indiana and I am unable to locate my coordinates. I need a refund for a lost debit card that is linked to an open account. Despite canceling the lost card, I now possess a new one. Urgently, I require the reimbursement of my funds. It has been a week since this issue started, and the delay is concerning. Requesting a prompt resolution to this matter as the initial transaction did not take this long to complete. Willing to provide necessary account information if needed. Feel free to contact me at [redacted]

I have been trying to contact the customer service for days. I signed up and created an account through a link shared online that promised me $60 in free credits without needing a deposit. Additionally, I was supposed to receive $25 in free credits after my first deposit and a deposit match up to $2,[redacted]. However, after signing up, I realized I did not receive the $60. I couldn't find the live chat option for assistance and despite trying to contact support, I have not received a response. I also encountered issues with a promotion offering $50 in free credits for a $25 deposit, but I only received $50 despite making a $28 deposit. On top of that, I participated in a sportsbook promo that guaranteed $[redacted] in free bets if your first money line bet won. After my bet won, I am owed a total of $[redacted], and I am frustrated by the lack of communication from the company.

It has been two and a half months, and my check has not arrived. I am unsure of its location. Please cancel the check and return the funds to my account today. I have been waiting patiently but now I am eager to have access to my money. I have tried contacting your team without success, which is frustrating. I believe if you needed payment, it would be processed swiftly. I kindly request the check to be canceled promptly and the funds deposited back into my account for immediate use. Thank you.

I am frustrated by the lack of a 1-[redacted] number for customer complaints. There seems to be a delay in refunding my money as requested. I have been waiting for a check for 3 months. I specifically asked for the check to be cancelled and the funds to be returned to my account. Despite this, I have not received the check at all. I am requesting for my money to be returned to my account promptly.

I would like to speak with an actual person instead of an automated phone system. It is frustrating that there isn't a toll-free number to reach someone directly to discuss our concerns. The lack of communication about financial matters is concerning, especially when money is being withdrawn without a clear explanation. I have been unable to reach anyone promptly to address these issues and it is causing a lot of frustration. Please refund the money that was sent three months ago via check and credit it back to my account immediately. Thank you.

I've been unable to access my account for several days. I provided all the required details, even a photo of me with my license, but I still can't log in. I used to play daily, so this situation is frustrating. I wonder why there isn't a live chat option for quicker assistance. It shouldn't take over a week to resolve such a simple issue and regain access to my account.

I am requesting the removal of the restriction on my DraftKings account. Despite changing my password as instructed, I have been locked out of my account for the past three weeks. I have contacted DraftKings Support multiple times, filed complaints with various agencies, and even reached out to the CEO on Twitter. The responses I received were generic and unhelpful, culminating in a suggestion to create a new account, which I am unwilling to do. My original account, with the username GeronimoMagic and linked debit cards, remains inaccessible. This is not the first time I have faced issues with DraftKings, as I previously encountered difficulties when attempting to withdraw winnings. The lack of personalized support and delayed, scripted responses are frustrating. DraftKings should prioritize resolving account issues promptly and effectively to ensure customer satisfaction. It is essential for customers to have access to live representatives for immediate assistance. I urge DraftKings to address this matter urgently and remove the restriction on my account.

Yesterday, on Tuesday, December 13th, I received an email with an exciting offer to potentially win up to $[redacted],[redacted] across five different lineups for upcoming football games, with $50,[redacted] per game. I eagerly set up my first three lineups, but when I tried to set up lineups for the remaining two games, I was unable to do so. Unfortunately, I accidentally deleted the email and now I can't find a way to access the setup for the other two lineups. Could you please resend me the email I received yesterday so I can complete my remaining lineups? Thank you for your assistance.

I am experiencing difficulty withdrawing money from my account due to issues with the site. I was supposed to receive a call from the company this morning at 8 am, but I did not. It appears that there have been changes made to the withdrawal process, as I used to have no problem with it. Currently, the only option available to withdraw funds is through PayPal, but I prefer to have it sent back to my debit card ending in [redacted]. Alternatively, I can receive a check if that is feasible. However, the website does not allow me to select any of these options. I kindly request assistance in rectifying this issue as soon as possible. Please contact me at [redacted]. My username is Bigboy45, and my name is Gary Klimesh.

My account was locked, and the provided website does not allow me to submit any information. I prefer using my desktop computer for over five years for fantasy gaming and don't engage in sportsbook activities. I need access to my King1000 username. I am Layton Nabors from [redacted] Saunders Avenue, Beckley, WV, [redacted]. When attempting to upload tasks, it only prompts me to create a new account. Verification information can be faxed, but if the platform only supports cell phone users through an app, we must address my current situation as a non-cell phone user with a balance. My email is [redacted]

I have a winning ticket from my Best Ball tournament that expires today. I can't seem to find any tournaments, whether Best Ball or regular, that are accepting tickets for entry at the moment. I am part of the 3rd group in this tournament, and I really don't want to miss the opportunity to win a great prize. I need urgent assistance and guidance on how to use this ticket, what its purpose is, and why we are not just using our original Best Ball lineups.

I believe I may already have an account, which is why I'm unable to create a new one. Unfortunately, once I access the location download, it doesn't seem to recognize my location. I've attempted to follow your online instructions to fix this problem, but all I get is a blank page. If I can't speak with a human representative, I will have to go elsewhere for my needs. Please refrain from sending robocalls or email links.

I won $[redacted] from slots, but I can't cash out using the card I deposited with, and when I tried another card, the verification email for a six-digit code never arrives despite updating the phone number on file. I removed all cards to try with a new PayPal, but can't add it without depositing, which I don't want to do. Frustrated by the inability to withdraw my winnings, it's causing me significant stress as I may be kicked out of my motel due to payment delays. Not a merry Christmas as I had hoped for.

Hello, my name is C.H.A.R.R.O.N Price. I recently created this account, not on my phone but on my brother's phone. After winning a bet, I tried to place another one, but the system restricted me due to using two different locations. As a result, I'm unable to withdraw my winnings or place new bets. I'm seeking clarification on why this restriction occurred. All I did was make a call on a different phone and then use my regular phone to make a bet. I'm confused by this situation.

I have been bounced around from one Draftkings representative to the next for 11 months now, trying to change my phone number on my Draftkings account. I have emailed numerous Draftkings representatives, providing proof of identity like my driver's license and proof of address, but still unable to update my phone number. Without access to my old phone number, I can't receive the verification code needed to log in. The unhelpful responses I received make me suspect they are automated bot replies. This is the worst customer service experience I've ever had, and I'm an Amazon Prime member. Can anyone assist me, or recommend a better online gambling site with better customer service by actual humans?

Hello, I am Johnathan Hull, and my username is john0590. I encountered some issues with my account a few months ago and have been unsuccessful in resolving them. Despite having multiple family members and friends interested in joining, I faced obstacles accessing my account. After attempting to create a new account with a different email address, the situation became more complicated due to the previous account being mistakenly closed. I have been reaching out via email and phone calls to no avail. The email associated with my account that I need is [redacted] I have provided all necessary documentation, such as a photo ID and proof of residency. It is crucial for DraftKings to address this promptly as my family and I enjoy using the platform for entertainment. If unresolved, we may consider switching to a different sports book app like FanDuel. I prefer a resolution with DraftKings to avoid inconveniencing others. Thank you for your attention to this matter.

I have been trying for the past five days to get in touch with someone at Draftskings Sportsbook regarding depositing funds into my account from Kentucky, a state not supported by the platform. I have considered withdrawing the funds but now think I may drive to Ohio where it could be possible to use them. However, before making any decisions, I need to confirm this with their customer service. Despite sending eleven emails, I have not received any calls back and find this situation frustrating.

I just signed up today. I've been betting on sports for years but always by phone, never through an app or computer. I tried to follow the instructions on how to bet using your site, but I got stuck. I managed to download the app, set my location, and register for the $[redacted] bonus, but that's about it. Is there any chance of speaking with someone on the phone to guide me through this? Thank you for your assistance. -Barrrry