DraftKings Customer Service Issues

On December 25, [redacted], around 11:50pm, I attempted to deposit $8.50 into my DraftKings account via PayPal. Not receiving the usual confirmation, I assumed the transaction failed. Minutes later, I discovered my balance reduced to $7.[redacted], despite never depositing more than $20.00 before, with a balance around $2.00 prior. Despite reaching out via email, Twitter, phone, and Facebook, I only managed a callback on 12/26 at 11:45am, which I missed due to a family matter. DraftKings promised a refund in 5 business days but 14 days later, on 1/9/23, I have yet to receive it or a reason for the unauthorized withdrawal. Communication has been inconsistent, mentioning the issue is under review or escalated. Despite repeated messages, there has been no response to voicemails or additional emails. This is deeply troubling as the funds in PayPal are donations meant for the family of a deceased friend through the "Fundraizer" platform. With the funeral approaching, I am anxious about explaining this situation to the family and donors, adding emotional stress and feelings of helplessness to a situation beyond my control. It seems DraftKings has a pattern of such issues, and I hope they are more responsive through BBB.

I'm having trouble signing into my DraftKings account. Each time I attempt to log in, I don't receive the code needed and, as a result, I can't access my account. I used to log in without any issues before and would appreciate being able to play again soon, as I have funds that I need to use. The email linked to my account is [redacted], and my phone number is [redacted]. It would be great if you could address this problem. I am also curious why DraftKings doesn't provide a customer service phone number. Any assistance would be greatly appreciated.

I recently took advantage of the DraftKings No Sweat First Bet promotion in Ohio. I added $2,[redacted] to my DraftKings Sportsbook account on January 6, [redacted], to place my first bet as a new customer. Unfortunately, when I lost my initial bet of $2,[redacted], instead of returning the amount to my account as advertised, they only credited me with $[redacted] in bonus funds. Despite sending multiple emails to their customer service since January 8, [redacted], I have not received any response. I have tried to locate a phone number but have been unsuccessful. As a senior, I am concerned and hoping this is just a technical issue that can be resolved promptly. I am puzzled by the lack of communication from DraftKings and would appreciate any guidance on how to proceed from here.

I have contacted customer support several times about not receiving the verification codes via email to make withdrawals. Despite promises to fix the issue, I still cannot access my account. Now, the system is sending a code to my phone number, which I need to update, but I am not receiving that either. This is frustrating as I cannot log in to check my bets for today. I have funds in my account, but I cannot access them to make withdrawals. I have been receiving different messages from different people promising to resolve the problem, but I am unable to get any clarity on the situation. I urgently need assistance to understand what is happening with my money and to access my account to check my status for tonight. The inability to log in is hindering my plans to use the funds for an upcoming move. Your prompt help is greatly appreciated.

I have been trying to reach out for a callback from a manager or supervisor regarding an issue with my account. It was restricted and blocked without explanation, leading me to struggle with this for a week. I mistakenly made a larger deposit than intended and now cannot withdraw it. The amount involved is over $[redacted], and after facing poor customer service and excuses, I am frustrated. I am not seeking excuses; I simply misunderstood your terms. As a former manager, I value customer service greatly and feel neglected in this situation. Please address this promptly and professionally. Thank you.

I am experiencing withdrawal issues and have been overlooked for days. I tried to handle the situation with decorum at first, but after a week of being ignored, I feel frustrated. I have requested a call back multiple times to no avail. I do not have a gambling problem; I do this for fun. I mistakenly deposited more than I intended to and have made this clear. I do not understand why my funds are being withheld. I need a prompt response to resolve this matter. Thank you.

On Saturday night, I deposited $[redacted] to play the sportsbook on my DraftKings account. Typically, when I open the DraftKings app, it logs me in automatically. However, on Sunday morning, when I tried to access the sportsbook to place bets for the draft, I received a message stating that my account had been LOCKED due to security concerns. Despite reaching out through numerous calls, messages, and emails, I have only received automated responses assuring me that my issue is under review. It has been 72 hours with no resolution, leaving me unable to access my money or place any bets. As a Bengals fan, this has been incredibly frustrating as I wanted to place heavy bets on them. I am desperate to have my money refunded and seek guidance on how to proceed with this matter.

I am a DraftKings member who has been participating in rainmakers all year. I have invested money in player cards and NFTs. I purchased three Steve Aoki contest entries and placed in the top 30 during week 13 or week 15, winning an authentic autographed book. Despite contacting customer support and being promised a tracking number for my prize, I have not received any updates after week 18. I have been in touch with customer service consistently but have not received any responses regarding my prize. As a big fan of Steve Aoki, I would like to receive the prize I rightfully won, as stated in the contest details. It has been nearly two months since I won the prize, and I would appreciate it if you could assist me in locating the book or provide me with a new one along with a tracking number. Thank you for addressing this matter promptly.

I am extremely dissatisfied that a generous ten percent bonus is being overlooked for mid-level wagers. The tactic of freezing accounts after achieving a $[redacted] win streak appears deliberate, requiring a $50 bet to resume play, revealing a strategy tailored for high rollers. The approach fails to consider beginners or smaller bettors. Discovering a class action lawsuit related to a $[redacted] win raises suspicions. The intention to expose misconduct on a mobile platform has consequences, potentially involving regulatory bodies like the Indiana Gaming Commission. The situation could impact a company's reputation negatively. Despite challenges, a tactic to exploit legally is proposed. Cooperation or facing potential repercussions is suggested, with concerns raised about mishandling of funds. Maintaining offshore accounts to avoid financial scrutiny is mentioned. The message hints at leveraging data analytics for profiling users based on demographics and advocating for legal compliance. The writer indicates a desire for dialogue to address the issues at hand.

I encountered an account freeze requiring a $50 bet from proficient players to unlock and withdraw the withheld money. The strategy involves cleverly forcing difficult bets with a ten percent increase after the vig, making sustained wins costly. However, I have devised a method by utilizing my wife's account to test a model at home. Contact me at [redacted] to discuss NBA bets further. I am keen on larger opportunities for successful wagers. The wins on ridiculous money lines led to revelations uncovering widespread deceit. Let's connect to explore potential collaborations. Reach out at [redacted]. I operate from Chicago and contemplate utilizing offshore accounts. Rest assured, all activities are thoroughly documented for transparency. Let's formalize our arrangement with a legally binding document in my office.

I am experiencing difficulty logging in as my account shows a notification that it is restricted, even after submitting my license and bank statement. I am frustrated by the delay in response from the company and the excessive steps required to resolve this issue. I simply want to enjoy playing games online as I used to without all this hassle. Please provide clear instructions on what information I need to submit, as I have already sent several documents. You can reach me at [redacted]. It is discouraging that despite my previous attempts to contact you, my account remains unresolved. I urge for improved customer service and a more prompt resolution. Can you offer a direct phone number for me to speak with a representative who can assist in reviewing my account and guiding me on the necessary steps to resolve this matter promptly?

On 1/11/23, I made a $25 bet on the Super Bowl, mistakenly placing it in the Daily Fantasy Book instead of the Sportsbook due to the confusing site layout. Customer service representative Rav G from DraftKings promptly responded, explaining the situation and providing detailed instructions on how to handle the deposit discrepancy. I followed up, requesting a refund to my credit card, marking it as my third attempt to resolve the issue with DraftKings. Hopefully, the refund will be processed promptly.

I am having an issue with my DraftKings account. An unexplained charge was deducted from my bank account even though it did not reflect in my account balance. I usually deposit significant sums of money to play, but this time the funds vanished without being added to my account. I raised this concern with my bank, and now DraftKings has placed a restriction on my account. The mistake appears to be on DraftKings’ side, as the money was deducted but not credited to my account, preventing me from using it on game night. I would appreciate if someone from DraftKings could reach out to me at [redacted].

I am experiencing difficulty accessing my account. After corresponding via email, I was informed that my account was terminated due to a violation of terms. I would appreciate clarification on which specific term was breached. I believe the issue may stem from the perception of having two accounts within the same household sharing a common bank account. Both my fiancée's and my accounts have been affected, and I seek resolution beyond email communication. Is there a contact number available for direct assistance with this matter?

I'm facing repeated restrictions on my account despite completing the verification process multiple times this month. I've also gone through the self-certified ID process and submitted my bank statement displaying Draftkings transactions. Although the restriction was lifted recently, it was reinstated the next morning. I've completed the identity verification again, but I'm still awaiting a response from the team.

I have been trying to contact different numbers about my locked account for months now, following all the given instructions, but the issue persists. It is frustrating having to jump through hoops just to get some assistance. I even created a new email and username, but that didn't resolve the problem. I am eager to find a resolution and speak to someone about this matter. It's been quite a hassle.

I am unhappy with my recent experience on DraftKings. I believed I was owed $82 but when I tried to cash out at $54, I received an error and saw my balance drop to $22. I opted not to cash out the $22. However, when the bet concluded, I was paid the $22 rather than the $54 I initially intended to cash out. I was told by someone named Fernando that I had cashed out, but I believe this is untrue. The system allowed me to stay in the bet and even showed me the option to cash out at $22, which indicates there was an error. I sent an email expressing my concerns before the game ended, and I hope this issue can be resolved accurately. If this cannot be resolved appropriately, I will consider taking my bets elsewhere. I am located in Scituate, a suburb of Boston, and DraftKings was my preferred platform until this incident. I have attached a screenshot for reference. Thank you. - Ryan M.

I'm having trouble with the Sportsbook app. I tried to create a new account, but now it says my account is locked. The issue started when there was an email linked to my details that I can't access or recognize. I uploaded my driver's license, but it didn't work. I'm locked out and eager to open an account. Can someone assist me? Maybe deleting my information would allow me to begin anew. Thank you.

I recently had an issue with Draftkings regarding a withdrawal where they unexpectedly locked my account. They claimed it was due to a responsible gaming statement, which I believe is not accurate as I have never encountered such a situation before. I mistakenly deposited instead of withdrawing and inquired about expediting the process since some of the funds were not from my winnings, but they proceeded to block my account. I hoped to prevent any financial complications and am confused about the situation as I have been betting responsibly and successfully. Despite attempting to reach out via phone and forms, I have not received a response from them, leaving me puzzled and seeking clarification on their actions.

I have been restricted three days in a row when I upload a gift card despite submitting all the required personal documents to DraftKings Casino. I am frustrated with the lack of response. My account is restricted, and I cannot upload more documents due to reaching the limit. The information provided should prove my identity. I use DraftKings gift cards to control my spending and manage my playtime around work hours. Currently, my money is inaccessible in the casino account due to the restrictions. I urgently need assistance to resolve this matter and have my account unrestricted so I can access my funds and use the gift cards I purchased. The recurring restrictions every time I upload a gift card are causing distress, and I am looking for a prompt solution and a response from the support team.