DraftKings Customer Service Issues

I am experiencing troubles with my DraftKings account that occurred due to using a gift card that was given to me by my ex-boyfriend. I wasn't able to provide a statement for the card, leading to my account being restricted, which now prevents me from withdrawing my funds. Despite my patience, I feel frustrated with the delay in resolving this issue by the DraftKings customer service team. Previously, it took five days to address a different problem with my spins. I appreciate DraftKings as my favorite casino platform and intend to visit their in-person casino in the future. However, I am requesting more credits to compensate for the inconvenience caused by these restrictions. Thank you for your attention to this matter.

I recently opened an account in Washington state but ran into an issue. I allowed a friend to use my account for betting without realizing it wasn't allowed. Draft Kings noticed multiple logins from different locations and locked the account. My friend now has over $[redacted] in winnings that I can't withdraw for him yet. Customer service is requesting a clear picture of me holding my valid ID next to my face, but my flip phone is making it difficult. Is there an alternative way to unlock the account without a smartphone? Can I email a picture of myself with my ID directly to your company? My friend is in urgent need of this money. What will happen to the funds if I can't provide the picture? Appreciate your help. -Kirk T.

I am contacting you about my locked account due to a misunderstanding about a gambling issue. I assure you that I gamble for entertainment, not as a problem. I would like my account to be unlocked so I can continue playing on your app, which I find enjoyable. If this issue is not resolved, I will consider using other platforms like DraftKings or visiting a casino. I want to continue using your app for fun, so please unlock my account. I value the service and quick winnings I usually receive. Concerned about a possible error, I contacted support, but that does not indicate a gambling problem. I appreciate your immediate attention to this matter. Thank you.

I need to speak with an agent regarding an urgent matter. On July 9, [redacted], at 6:15 AM, I placed a $[redacted] bet on the Mets to win. They won 4 to 5. However, my $[redacted] bet was not paid out as the screen indicated "cash out." I have not received my initial bet or winnings. When I checked DraftKings the next day, it stated the Mets lost, which is incorrect. I want my initial bet, winnings, and my bet back. I have refrained from placing any bets since July 9 until this matter is resolved. I am disappointed and concerned about my credit card. I may not place another bet until this is resolved. Thank you for your attention to this matter.

I recently contacted DraftKings this morning and attached the confirmation of my complaint documents from the Agencies to my last email. Yesterday, I filed complaints with various Federal Agencies due to my inability to withdraw funds from my DraftKings account. Despite receiving nearly 15 generic responses from different DraftKings' Representatives, the lack of resolution has escalated the issue unnecessarily. I plan to escalate my complaint to the FBI's IC3 Division. Throughout this process, I have consistently provided my contact number, yet no one from DraftKings has attempted to call me. After discovering numerous similar complaints against DraftKings, where individuals have been misled by representatives, I am determined to pursue this until my issue is resolved and I receive my funds.

I need assistance disputing a $25.00 debt for a non-sufficient funds fee. I had the funds available, but Draft Kings kept trying to withdraw from my daughter's joint account, which she doesn't use. I attempted to contact them through email since there was no phone number available to speak to a representative, but the issue was never resolved. The repeated attempts by Draft Kings to pull funds caused multiple NSF fees, leading me to pay only the original $25.00 fee I agreed to. There was no way for me to update the account information to my own. In frustration, I had to close our bank accounts and open new ones. The lack of customer service was a significant inconvenience. I have informed the debt collectors that I will only pay the $25.00 owed, despite their offer of $40.00 being the lowest amount. It was frustrating not being able to speak to a person or update my account details online.

I recently signed up for DraftKings thinking it would be better than FanDuel. I made two deposits from my bank debit card and won some bets, but encountered issues when trying to withdraw my winnings back to the same card. I need to verify my government ID, though I have lost my updated ID temporarily. I provided an older ID with my name Devonte J. born on April 20, [redacted], and my SSN ending in [redacted]. The card number for my deposits ends in [redacted]. I am frustrated that my money went through easily, but I am struggling to get it back. Can someone please assist me with this issue promptly? Thank you for your help.

I recently joined DraftKings and made my first deposit. After playing some games, I won $[redacted]. I made a withdrawal of $[redacted] but then played a bit more before logging out. The next day, I tried to do my free spin but had to log back in first. When I realized I had forgotten to check my withdrawal, my account was locked. It's been nearly four days, and I'm unable to contact anyone for help. The support page redirects me constantly. My account is essential and cannot receive calls from unknown numbers due to my phone settings. I'm not a habitual gambler and just want what I rightfully earned. I'm happy to provide any necessary identification to resolve this issue and receive my winnings. Thank you.

I need assistance with my account. My ex-girlfriend set up the account using another person's email without my knowledge. She's trying to withdraw my $2,[redacted] winnings but is facing issues on your end. The email should be corrected to [redacted] for James H. Weed, not [redacted] I am struggling to resolve this and urgently need to speak with someone. Please contact me at [redacted]. I can provide all necessary identification and do a video chat to verify my identity. It seems she is attempting to divert the funds to a different account. I appreciate your prompt assistance. Thank you and have a great day.

I recently opened the DraftKings app and deposited $50 from my TD North bank account. I made a bet on the Thursday NFL game for the Kansas City Chiefs to win. However, I received a notification stating that my email wasn't associated with the account. I believe I entered my email incorrectly as "[redacted]" instead of "[redacted]". I am unable to recall my password. My name is Mitchell Landau and my correct email is [redacted] I should win around $[redacted] if Kansas City wins. Please help me locate my account to rectify this issue as my bank suspects fraudulent activity.

DraftKings withdrew $[redacted] from my checking account without my approval. I did not authorize this transaction, and my account cannot be overdrawn as it does not have overdraft protection. I need the $[redacted] refunded immediately to cover the unauthorized withdrawal and related fees. I am not responsible for these charges as I did not approve any transactions. Kindly process the refund promptly and reimburse the late fees and overdraft charges incurred. Thank you.

I received an odds boost today for the LA Chargers vs. San Francisco 49ers game on SNF 11/13. It offered: "bet $1 to win $[redacted] if Justin Herbert completes 1 TD pass." However, when I tried to place the bet, it wouldn't load. I contacted customer support an hour before the game, but the issue was not resolved. The person I spoke with didn't provide an explanation and suddenly stopped responding close to the game start. I missed out on the opportunity as Herbert did complete the touchdown pass. I did place the bet without the odds boost right before the game to have a record. This is frustrating, and I am disappointed that DraftKings did not honor the promotion as advertised. I hope we can find a resolution to this frustrating situation soon.

Earlier this year, likely in October, I placed a $40 bet on the 49ers to win the Super Bowl. Later, I placed a $[redacted] bet on the same team. However, when I check my bets, the $40 futures bet seems to have disappeared. I did not cash out or cancel the bet. I have emailed Draft Kings multiple times about this issue using my email address but have not received a response. I kindly request for you to investigate and reinstate the bet on my account. I plan to reach out to the CT Gaming Commission for assistance. Please address this as soon as possible; it reflects poorly on Draft Kings to have this oversight without any explanation. They should be able to find records of the bet and rectify why it has vanished from my account. Thank you.

I am facing issues with accessing my account due to password reset problems. I requested a password reset link but haven't received it in the past 3 days. When attempting to create a new account with a different email, I was informed that my name is linked to my original email address. I tried to delete the original email ([redacted]) but was asked for a verification code, which was sent to an unfamiliar phone number ending in [redacted]. My username is Packerharleychick, email is [redacted], and phone number is [redacted]. This account has been active since [redacted]. I seek guidance on recovering my existing account or setting up a new one. Thank you, Julie Balon

On Saturday, I placed a 4-game parlay college football bet and won over $[redacted]. I decided to withdraw $[redacted] from my winnings through a debit card. I checked repeatedly as debit withdrawals take 24 hours. Suddenly, my account was locked. I contacted support, provided my username and email as requested, but haven't received a response. I'm frustrated as my account is locked after winning, whereas when I lose, DraftKings doesn't lock my account. The only discrepancy I see is that the account is under Beverley Desuze, but the debit card belongs to my boyfriend, Michael Forrest. I hope to resolve this soon.

I'm curious about the maximum winnings allowed on parlay bets with DraftKings. I normally bet with a bookie but am considering switching to DraftKings. I've seen potential payouts of over $500k on UFC parlays, but I'm unsure if DraftKings truly honors these high payouts or if there's a cap around $50-100k. Can someone clarify the maximum winnings per parlay and the overall daily limit? Appreciate any insights.

I used a gift card with a Visa logo to add funds to my account. FanDuel placed a restriction on my account, requesting bank statements and proof of ownership for the gift card. I explained that the card was a gift, but kept encountering difficulties as agents repeated the same requests. I uploaded my utility bill, a picture with my license, and a photo of the gift card clearly labeled as a gift. After an email stating the gift card restriction would be lifted, I submitted the utility bill without any markings. Despite this, the issue persists, and email customer service has been unhelpful and frustrating. The responses have been robotic and fail to acknowledge my situation, leading to repetitive requests to provide the same information about the gift card with a Visa logo that I received as a gift. I hope they can remove the restriction promptly to avoid further email exchanges.

I am facing a significant issue with DraftKings and the way they are handling my account. After receiving an email requesting a password change, I complied, logged in successfully, set up lineups, and even had funds in the account for more lineups. However, after clearing my browser's cookies and cache, my account got blocked, and despite numerous attempts to contact DraftKings, I keep receiving scripted responses from different representatives. Today, DraftKings asked me to reset the password and upload a photo of me holding my state ID next to my face, as well as create a new account with a different username - something I am not willing to do after almost a decade with my current account. I strongly oppose creating a new account and losing access to my funds, bank card details, and personal information that are tied to my original account. I believe the issue lies in being blocked after clearing my browser data, and I feel frustrated with the lack of resolution despite days of back-and-forth emails with various representatives from DraftKings.

I recently noticed that DraftKings has implemented two-factor authentication. When I first joined DraftKings a couple of years ago, this additional security feature was not in place. As a 64-year-old who conducts all my activities on my desktop computer and does not use a smartphone or text messaging, I am currently locked out of my account because I cannot receive the verification code. I have raised this concern before, but it has never prevented me from accessing my account until now. I highly value speaking to someone directly, but since that's not an option, I have sent them an email and have yet to receive a response. It's frustrating to be in this situation just because I do not follow the latest technological trends. I do not wish to purchase a smartphone just to comply with DraftKings' requirements. If they cannot assist me, I kindly request a check for the $[redacted] in my account, and I would like the account closed. Please provide assistance on this matter. Thank you.

I am frustrated and anxious. I need assistance in recovering my account. A significant amount of money totaling over $[redacted] was taken from me, and I suspect it was due to someone hacking into my account. The hacker changed the phone number associated with the account, making it impossible for me to reset my password, as the system prompts for authorization via the outdated phone number. I have been unable to reach live chat support as my current password is no longer accepted. The lack of support I am experiencing is extremely disappointing, and I am exhausted from the repetitive cycle with no resolution in sight. I kindly urge the support team to show initiative in rectifying this situation promptly.