DraftKings Customer Service Issues

I am concerned that my account has been compromised through hacking. Despite setting betting amounts and limits, as well as enabling biometric login, I am unable to access my account properly. Recently, I placed 6 bets for $5 each in a progressive pool for NFL games. However, upon logging in now, I am unable to see my upcoming bets or any betting history since October. I usually make deposits using gift cards and my debit card. I am using a different email address, as I suspect the original one is compromised. The email associated with my DraftKings Sportsbook account is mark coburn1227@ gmail .com. Can someone please help me address this issue?

Last night, I signed in with a new email and password and placed two bets. I still had $11.00 in my account. Today, I have been trying to access the app without success. Earlier, I tried to place a $10.00 bet, which didn't go through. I am not receiving the codes you are sending to my Android device. I need to know how to access the app without a code. One link sent by your team did work once. I provided the first six digits of the card I used and my email but haven't received any follow-up. I want to place one more bet before tomorrow if possible. Thank you. - L.W.

Draft Kings has a TV commercial promoting a $[redacted] Welcome Bonus for new customers signing up for Draft Kings Sportsbook in Louisiana. After attempting to opt-in for the bonus and encountering an error page, the opt-in option disappeared. Seeking assistance to confirm and opt-in to ensure receipt of the $[redacted] Welcome Bonus once Draft Kings Sportsbook in Louisiana launches. The user encountered technical difficulties with another sportsbook site and turned to Draft Kings for a smoother experience. Assistance with securing the Welcome Bonus is sought and would be greatly appreciated.

This is my fifth attempt to rectify a situation problem, and I'm upset. I deposited $50 into my DraftKings account around 12/18, during the weekend, and it finally posted on 12/20 along with the $20 deposit I made a few days before. Then this morning, DraftKings took another $50 out of my account, causing it to be empty. I couldn't go to work because I had no money for gas. This is unacceptable. I want my $50 put back on my account as soon as possible.

My DraftKings sportsbook account is temporarily locked because the password information is saved on my phone. The account is linked to my deceased father's email [redacted], which I can no longer access. I would like to reach out to DraftKings to unlock my account and update the email to [redacted] Thank you.

I recently contacted DraftKings regarding a concerning issue. Despite my frequent visits to the site, the check I was expecting has not arrived as promised. I received conflicting information - an email two days ago confirmed that the check was processed and mailed, but last night I was informed that my account balance was inaccurately reported as over $[redacted] when it was actually at zero. Additionally, DraftKings denied any knowledge of a $[redacted] withdrawal, yet I received two confirmation emails and an invalid tracking number indicating the transaction. I feel deceived and mistreated by DraftKings. Now, I am told I must wait until Monday for my withdrawal to be processed, which is unacceptable given the circumstances. I demand to speak to a manager today. Despite my efforts to resolve this issue last night, I have not received a call back from DraftKings. I possess all email evidence to support my claims. Kindly let me know if you require further documentation. Thank you, A. Reasoner.

I'm attempting to register and open my account for the first time. The process seems straightforward. I input my name in the username box, create a secure password, proceed to fill in my full legal name, birthdate, address, town, state, and zip code. After tapping on sign in, I expect to begin online betting instead of going to a physical casino. I plan to place multiple bets tonight. However, each time I try, it keeps coming back with an error message stating "invalid username," despite double-checking that I've spelled my name correctly. I've attempted this several times without success. It's frustrating not being able to even set up an account to start placing bets, especially when there are numerous other legal gambling sites with easier registration processes. This experience is not very encouraging. I've followed the necessary steps multiple times correctly. I think it's time to explore other options and see what sign-up promotions they provide. I have bets to place and doubt I'll encounter similar issues with the registration elsewhere. This is not a good look for Draftkings.

I have been trying to contact customer support since last night regarding a missing promotion. I should have received a $25 promotion, which I did not get. I did receive a separate promo earlier in the day but not this one. Additionally, I experienced technical difficulties while playing, resulting in a $59 loss back bonus on my net losses. The games were down, lagging, and kicking me out, which caused me to lose my bonuses quickly. I have spent $[redacted] this year, and I am looking for assistance in receiving the missing $25 promotion and resolving the issues with the loss back bonus.

On January 16, [redacted], I submitted a 12-leg parley that extended into games on January 17, [redacted]. I wagered $1 to potentially win $1,[redacted], covering the games on both days. With two games remaining, the Nashville Predators vs. St. Louis Blues (Blues on the ML) and Pit Penguins vs. Veg Golden Knights (VGK on the ML), I encountered an issue during the last leg of the bet. After the Blues won, I was given a cash-out opportunity for $1,[redacted] before the last game began. Opting for the cash out when Vegas was leading 3-2 at the start of the third period, I confirmed, but a location check stalled the process throughout the third period. Unfortunately, the system marked the final result as a loss for me, though I had chosen to cash out before Pittsburgh's comeback victory. This unusual situation left me feeling disappointed and questioning DraftKings' handling of my bet. I urge DraftKings to rectify this by honoring my initial cash-out choice. As a regular user of the app, I hope for a fair resolution. Thank you for addressing this concern, a dedicated member.

The game ended with 6 goals, which is under 6.5. In the shootout, no goals were scored, so that is a win for me. The Jets lost despite me betting -1.5 on them, while the Capitals won with 6 goals, resulting in 1 point and a loss for me. I believe I should receive my money as I am right in both bets. A shootout does not count as a goal, and since 6 goals were scored in regulation time, I should win. Please process my payment promptly as I have encountered multiple issues and spent hours trying to receive my rightful winnings. If not resolved, I will escalate this matter.

I placed a bet on DraftKings during the championship game without realizing I needed to use my real name. I initially used my husband's name but my email. When I tried to collect my winnings via PayPal, it wasn't accepted because the account wasn't in his name. I changed the name on DraftKings to match my mother's PayPal account to receive my winnings, but now my DraftKings account is locked. I've explained I have proper identification and verification. I've never gambled before, and the small winnings would greatly help my family during this challenging time. Unfortunately, I can't access my funds. I let my mother log in from Virginia as I'm in Tennessee, desperate to get the money for my kids. Please assist. God bless.

I have around $25 in my account. Lately, when I try to play, I keep getting a "lost connection" message for the past 2-3 days. Can someone assist me with resolving this problem? I used to play without any issues. Thank you. John R. [redacted] Date of Birth: 10-08-64 Last four of SSN: [redacted]

I recently made a significant error while placing a bet on the Super Bowl. Instead of betting $5 for a potential $[redacted] win, I accidentally wagered $[redacted]. As a 62-year-old woman with health issues like diabetes, heart disease, and lung disease, living on a monthly income of $1,[redacted], this mistake has left me in a difficult situation. The $[redacted] was withdrawn from my Chime Debit Visa ending in [redacted], and I am urgently requesting for it to be refunded. I rely on multiple medications to survive and am currently without food. Please understand my situation and kindly return the $[redacted] to my Chime account, excluding the $5 I intended to bet on the NFL game. Thank you for your understanding.

I recently signed up for the match [redacted]% deposit bonus, but unfortunately, I did not receive it. After contacting customer support, I was asked to send a screenshot, even though the promotion should be visible on the app. While using the app, I encountered freezing issues when I deposited money, causing me to lose it. This experience contrasts with other platforms where I haven't faced similar problems. It's frustrating that there's no way to speak to someone directly about these issues or to receive a refund. The lack of support is disappointing, especially considering the money users invest in these apps. I hope for a quick resolution to this matter, ideally by refunding the amount to my credit card. If this isn't resolved satisfactorily, I will likely discontinue using the app. Thank you for addressing this promptly.

I won $[redacted], but my son entered the wrong house number, causing issues with withdrawing the money. I am unable to access the email or phone number linked to my account and had to change my debit card number. My username is Tracey717Reshetar. I remember verifying my account by adding $5 to my debit card. I seek to claim the money I won in February last year. My account currently has a balance of $[redacted]. I tried resetting the account with no success. My new email is [redacted], and my phone number is [redacted].

I am experiencing difficulty changing my password. Following my contact with the Connecticut Governor's office, I am unable to access the account. I'm concerned about the integrity of DraftKings Casino. In my Blackjack games, the house consistently wins 90% of the deals, indicating potential foul play. Despite reaching out to the State Gaming Commission, I was informed that there is minimal oversight in this area which falls under the Office of Consumer Protection. It appears that DraftKings is resistant to implementing live dealers due to potential profit loss which could result in a fairer game. This lack of oversight and transparency is concerning, given that the state benefits from the casino's operations. The disparity between online gaming in NJ with live dealers only emphasizes the discrepancies in fairness.

I made a $[redacted] deposit into my DraftKings account using two disposable credit cards. I later withdrew $[redacted] from my account, expecting a check from DraftKings. I unknowingly violated a new rule that requires spending all deposited money before withdrawing any winnings. Despite being a long-time customer, they refuse to return the $[redacted] to my account after I cut up and disposed of the cards. I simply want my money back in my DraftKings account to participate in tournaments and withdraw any winnings later. I feel disrespected and undervalued by their handling of my hard-earned money. I hope to resolve this issue as I navigate their new policy and seek assistance in dealing with this frustrating situation.

I believe I created an account before today, and when I tried to create one again, it indicates that I have the wrong username. I recall attempting this twice and encountering the same issue both times. If there is an existing account under my name, I'm willing to provide relevant information to verify my identity and either delete the old account or resolve the issue causing the error. I haven't made any deposits on this website, so I see no reason to maintain an old account. My intention is solely to engage in gambling activities. I had a negative experience on a different site where they seemed unable to acknowledge my deposits, prompting me to seek a more transparent platform like Draft Kings for entertainment during my free time. Thank you.

Since the start of February [redacted], I have been unable to access my account and faced restrictions. I have reached out to customer service, sending numerous emails over the past few months. While in contact with customer support via chat, I removed extra emails to confirm my identity, ensuring only one email is being used. However, I have been repeatedly asked to select an email and provide my ID and other documentation week after week and month after month. Despite receiving multiple emails claiming my account is now unlocked, I can confirm that my account remains inaccessible.

While playing the "Crazy Cash II" game on the casino app, there was a malfunction that failed to credit my account with over $[redacted] in bonus spin winnings. This has happened on two other occasions this week, albeit for smaller amounts of $50 each time. After contacting them, the issue was quickly resolved. However, this time, despite over 48 hours passing, I have yet to receive proper assistance. An employee even falsely claimed to have credited my account with $[redacted], when in fact nothing was received. The lack of response and misleading emails are disappointing, especially considering previous prompt resolutions to similar incidents. I have provided the necessary information and screenshots as requested but continue to be ignored.