Domino's Pizza Customer Service Issues

Two weeks ago, we ordered two Philly cheesesteak subs for delivery. When the delivery person arrived, I paid with a $50 bill. He explained he couldn't provide change since he only had $20 on him, which was news to me. As this left me without money for the order, he took the subs back. After a frustrating call with the manager who insisted it was common knowledge, she offered a credit for our next order, which I accepted. Today, when I called to redeem the credit, I was informed there was no credit on our account. I was disappointed by this revelation as I had trusted the manager's promise. It's disheartening to feel let down by a company we've been loyal to for years. I believe a company's integrity lies in honoring their commitments.

Last night, I attempted to order food from Domino's. I provided my details as cash payments were not allowed at the time. I typically do not use cards for orders due to caution, and this incident justified my concerns. The website confirmed the payment, but my food never arrived. Assuming a technical glitch, I abandoned the order. Upon reviewing my bank account today, I discovered an unauthorized charge for undelivered food. I am extremely frustrated and desperate for a refund. Every penny counts, especially now.

I placed an order online around 10:45 pm and received a confirmation that Briar was preparing it, with an estimated arrival time of 22-32 minutes. However, when I tried to track my order, the information disappeared. I noticed I received the Piece of the Pie rewards but still waited for my order. I called multiple times from 10:58 pm onwards but couldn't reach anyone, and the app didn't indicate any cancellation. The next day, after explaining the situation to an employee, I was disconnected several times during the call attempts. Despite explaining our difficult situation due to the COVID outbreak affecting our jobs, we went without food that evening. I felt mistreated and disconnected multiple times while trying to resolve the issue, making me doubt ordering from Domino's in the future if this is the standard of service. I hope for better service in the future and would appreciate receiving my order and ensuring my family has a meal. I don't think shaming customers for not being able to tip well, especially in my circumstances, is acceptable. Thank you for listening, and I hope for a resolution without having to go through such trouble again.

I ordered 3 pizzas, 2 pasta dishes, bread, and Coke from Domino's for my sons to pick up. When I received the order, one of the pasta dishes felt very light, containing only about 20 noodles compared to the other dish. After contacting the store and being told that variations in portion sizes are normal, I was not satisfied with their response. While I appreciate the store staying open during these difficult times, the lack of consistency in portion sizes is not acceptable.

Last week, I redeemed my points at the Domino's located on [redacted] Eastern Avenue in Henderson, Nevada using the computer. When I later called to place an order, I was informed that there was no record of my free pizza. Despite the computer confirming the successful entry, the staff member I spoke with was unhelpful and suggested I contact an unspecified [redacted] number. I contacted the main office on Monday and was assured a call back that day, but after two days of no response, I called again on Wednesday and was promised a return call. Frustratingly, no one contacted me. Now on Thursday morning, I am currently on the phone lodging a formal complaint. I asked the two employees not to use my cell phone number to call back due to poor reception in my area and provided my landline number [redacted]. I am still waiting to speak with a representative and hope to not only redeem my 60 points but also receive a complimentary cheesy bread for the inconvenience I have experienced.

I placed an order for carryout at store location #[redacted] on April 8, [redacted] since delivery was not an option. Upon arriving, I waited outside the location for 40 minutes but left without receiving my order. Despite multiple attempts to contact the store by phone, my calls were never answered. I submitted an online complaint on both April 8 and April 9, but I have yet to receive any response. I am seeking a refund of $36.46 for the order that I paid for online but was unable to retrieve. Despite my numerous calls to the store, I have been met with unhelpful responses, including being hung up on by employees and told that the manager is unavailable. Each time I call, I am told to try again the next day, only to encounter the same issue with no resolution.

Last night, I placed an order for 2 medium pizzas, a side of wings, and cheesy bread around 10:39 pm. The delivery arrived at 11:06 pm. After giving my child a slice of pizza with chicken toppings and some wings, she took a bite of each but didn't finish because she felt sick. When I tried the pizza, I noticed it smelled and tasted strange, especially the chicken. After eating a wing, I quickly felt nauseous and had stomach pain. Despite contacting the manager at my local Domino's, she suggested I get a doctor's note to resolve the issue, which I found unprofessional, especially given the current pandemic situation. I am now requesting a full refund for the entire order due to the unsatisfactory response to my valid concerns. Thank you.

I recently ordered pizza for my family, and while eating my personal pizza, I discovered a long strand of hair in my dough or cheese. I have recorded a video showing my genuine attempt to remove the hair. Despite the claim of contactless orders during the pandemic, it was unsettling to find foreign material in my food. I am willing to share the video via email if needed. It's crucial for companies to uphold safety measures, especially given the current situation. I can provide additional videos and details regarding my order, such as the receipt timestamp and location in Arizona. I appreciate any assistance in addressing this concerning issue. Thank you for your attention.

Hello, I am a frequent customer of your food service and have always been satisfied with the quality of your food. However, after our recent order of pizza, my family experienced stomach issues. Both my father and husband have been dealing with diarrhea and stomach discomfort. I wanted to bring this to your attention so you can check the products and sanitation practices. I had previously raised a concern with the store manager regarding an incident where an employee did not follow proper hygiene practices. I have been attempting to contact your customer service for the past two days, but have not received any response. When I finally reached the store manager, she was dismissive and accused me of wanting free food or not wanting to pay for the pizza. This kind of attitude is disheartening after being a loyal customer for 4-5 years.

I encountered issues while placing an online order at the Sealy Texas store. Despite trying to use my gift card on two different devices, I couldn't enter an amount. When I called the store, the person I spoke to refused to honor the online deal I wanted. The manager also couldn't assist and directed me to call a complaint number. Feeling frustrated, I expressed my dissatisfaction, which led to an argument. Eventually, another person helped me with the order, resolving the issue. However, I missed out on donating to St. Jude and tipping the driver due to the complications. I appreciate the gentleman who eventually assisted me, even though the manager couldn't. Overall, the experience was disappointing and I believe the service could have been handled better.

I have experienced multiple problems with my orders recently from the local store. Initially, I received a cookie that looked half-eaten. When I called to speak to the manager about this, I was hung up on and had to call back the next day, but they wouldn't answer. On another occasion, I ordered online and did not receive the red sauce I asked for. Additionally, a separate order for a cookie brownie was missing from my delivery. Then, when I ordered a 32-piece item, I only received a box with 20 pieces. Furthermore, I made an online order for $30.11, but three days later, the charge was increased to $34.35 without explanation. These consistent issues are frustrating, and I am hesitant to call and complain as I fear retaliation in my food. Despite my son's love for your food, I am considering boycotting Domino's if these issues persist.

Last night, I hosted guests and we carefully selected our order to share the cost. I requested 4 pizzas - 2 specialty and 2 medium with 2 toppings each, along with cinna stix and icing at 9:26 pm. I tipped $4 and donated to St. Jude's, totaling $46. Around 11 pm, I received 2 cold pizzas and cinna stix without icing, left outside my door without a knock. Upon contacting the store, the manager apologized, mentioning the busy period and promised to deliver my correct order promptly. After another long wait, my cold pizza arrived without the remaining items. Some guests were upset and my son had fallen asleep, missing out on his portion. I spend a significant amount at this Domino's location in Seneca, SC, on Sandifer Boulevard, and I believe a refund is necessary due to the unsatisfactory service and cold food upon delivery.

Hola, buen día. Quiero reportar un mal servicio en Dominos de Tarimbaro, Los Sauces. Al llamar por teléfono, no respetan las promociones y intentan vender lo que quieren. Anteriormente ordené una pizza mediana con adicionales para entrega a domicilio. Cuando llamé para repetir mi pedido, me dijeron que no podían enviarlo. La persona que contestó, Dianna, preguntó en tono burlón si mi pedido era correcto. Luego, pidieron autorización a alguien llamado Mario. Es necesario que capaciten a su personal para evitar perder clientes debido al pobre servicio que ofrecen.

I ordered 2 pizzas and lava cakes, but unfortunately, the delivery driver never arrived. After waiting almost 2 hours, I called and was informed that they had been to my place but didn't enter because it appeared vacant. They promised to resend the order, but it never showed up. When I spoke to the person in charge, identified as Leanne, she was unhelpful and unprofessional. I tried to explain the situation, mentioning our weak signal, but there was no resolution. The service provided was extremely poor, especially considering the short distance from the store. The management failed to handle the situation appropriately. Despite being a frequent customer of this Walhalla location, this experience has left me feeling dissatisfied and reluctant to place future orders there.

I ordered a small veggie pizza with white sauce, a lava cake, and a 2-liter Orange Fanta for dinner. I live just two streets away from Domino's on the same road. It took 50 minutes for delivery, during which my pizza arrived with red sauce instead of white, and one of the lava cakes was crushed. The only satisfying item was the Orange Fanta. I paid $32.00 for this meal and while they promised to deliver the correct pizza next time, I believe it's only fair to receive another lava cake too. I can't eat something that looks like it fell on the floor! Additionally, $2.00 of that was an undeserved tip. Sincerely, Sandra G. H. from Nipomo, CA [redacted] (Store #[redacted], Manager: Isaiah).

I placed an order expecting to have a $10 credit applied to my account on the 9th. Initially spoke with Nolan, who was rude and unhelpful, advising me to call back once I found my phone number. Later, spoke with Britney, who mentioned a $10 credit from a previous order. However, today on June 14, when I tried to retrieve the credit, Matt was unhelpful and claimed he could not see any credits on either of my accounts. I'm disappointed with the lack of customer service at this Domino's location on Ulmerton and Starkey in Florida. I believe I should have received my credits as promised, and I am considering taking further action.

Yesterday evening, I went to your store located at [redacted] Dawson Rd, Albany, GA [redacted] to pick up three pizzas I had ordered over the phone. Upon arrival, there was a car ahead of me at the pickup window that seemed to be causing a delay. I politely asked the driver to move, but they mentioned being told by the staff it would only take a minute. Unfortunately, the wait ended up being much longer, prompting me to call the store from my car since the entrance was locked. Eventually, they assisted in getting the other customer to move. When I finally received my order, it was cold. Additionally, when I requested a receipt for my credit card payment, I was informed that the machine had run out of paper. It was disappointing to hear that there was no paper available for the credit card machine. This experience left a lot to be desired in terms of customer service.

I was recently laid off and felt it was unfair as I could not provide a doctor's note for a minor illness. Despite explaining my recent health struggles, the store manager at your Corinth, MS location still let me go. Finding work during COVID-19 is already challenging, and this situation has made it even more difficult. I believe a warning would have been more appropriate than immediate termination, especially considering my dedication to the job after a long period of unemployment. I was even promised full-time hours which were not delivered. I believe there needs to be a thorough reassessment of the practices at the Corinth, MS location as I feel I was treated very unfairly.

I had a disappointing experience with a recent pizza order from Domino's on Farmers Lane in Santa Rosa, CA. After waiting 45 minutes past the usual 20-30 minute delivery time, I called and was informed Carlos, the driver, was in the area but still no sign of the delivery. After another 15 minutes, I called again but received no answer and eventually gave up. I attempted to resolve this issue over two days and spoke to the same individual each time, unfortunately not noting their name. The interaction was unsatisfactory as I was argued with, rudely cut off, and received no compensation despite the prolonged wait. The situation escalated, and although I did my best to handle it professionally, there was no resolution. My name is Tina Averill, and for reference, my phone number is [redacted]. Please email or call me at [redacted] regarding this order placed on July 4th.

Last night, I called at 10:55 to order a pizza. The employee said there was a 45-minute to 1-hour wait. Despite this, our pizza had not arrived by midnight. After calling again, we were informed of an additional 25-30 minute wait. However, after waiting 30 more minutes, the pizza place was closed. It was frustrating that we were misled twice. Honesty should be a priority, especially when it involves customers' time and their children's meal.