The following are issues that customers reported to GetHuman about Domino's Pizza customer service, archive #55. It includes a selection of 20 issue(s) reported July 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I placed an order online at the Domino's Pizza on 47th and Broadway in Wichita, KS shortly before closing. An employee called me and informed me that it would take an hour and a half for my order to arrive. Even though I agreed to wait, the employee abruptly ended the call. I called back and offered to pick up my order, but the person who answered, a delivery driver, explained that the ovens were off for the night. When I inquired if my food was being prepared, he seemed unsure. Despite asking for details about the managers, I was met with limited information. I requested to speak to Xavier, the assistant manager, but he was apparently too busy to come to the phone. After being put on hold twice, totaling about 20 minutes, I decided to end the call. I believe there was a lack of communication, and I feel I should be compensated for the inconvenience.
Reported by GetHuman5062789 on Tuesday, July 14, 2020 6:04 AM
For the past three months, I have been experiencing issues with the Domino's app, resulting in my inability to place orders. Despite reaching out to my local store and informing Domino's corporate about the problem, I have not received any satisfactory assistance. Today, when I attempted to place an order again, the local store employee was rude and directed me to call 1-[redacted]-DOMINOS, which proved unhelpful as it led me back to the store. Unable to speak to a person through that number, I am extremely frustrated with the lack of support. This negative experience has led me to consider taking a break from ordering from Domino's, even though we enjoy their products. Despite being provided with the franchisee's contact information after multiple refusals, the issue still remains unresolved on the corporate end. The blame-shifting between parties is discouraging, and the unprofessionalism of the staff has driven me to explore other dining options today.
Reported by GetHuman3382108 on Wednesday, July 22, 2020 10:39 PM
Every time I order a pizza and pay a ₹40 delivery charge, there seems to be an issue with the delivery. If the pizza arrives cold, the customer service representative threatens to ban my account when I complain. If I cancel the order, a new pizza is delivered promptly and hot, but the previous problem is worrying. Even if I receive a discount for the inconvenience, it's frustrating that the first order is cold. The pizza center being only [redacted] meters away from my location should ensure hot deliveries each time, but the inconsistency persists. It's disappointing to face these challenges and threats when all I want is a satisfactory hot pizza when ordering.
Reported by GetHuman5104304 on Monday, July 27, 2020 11:35 AM
I placed a pick-up order by phone at Dominos and drove 30 minutes to get it. Despite being in a rush, I stopped for gas. Upon arrival in Carson City NV from Dayton NV, my large pizza and 16 parmesan bites were not ready. While waiting for over an hour, a customer who ordered after me received their pizza first. When I inquired, I was told there were no parmesan bites, but I saw many being given to others. After a frustrating wait, I asked for the corporate number, only to be directed to find it online. Feeling neglected and disrespected, I left without my order after almost two hours of waiting. This experience was so unpleasant that I doubt I will ever dine at Dominos again, and I intend to share my dissatisfaction widely.
Reported by GetHuman5120556 on Saturday, August 1, 2020 3:21 AM
I usually place orders once a month and typically spend between $30 to $40 across multiple orders. On 7-21-20, I made 2 orders through the online portal and followed the instructions to click "I'm here" upon arrival. Despite wearing a mask, when I entered the store, a white male employee with glasses rudely informed me I couldn't be inside and should use the drive-thru or call the store. I explained the app's instructions, but he repeated his stance loudly. I contacted the store, and my order was brought out to me. However, the encounter left me upset and reluctant to return. While we're on a tight budget, I'm open to exploring other places to spend $40 a month unless you can provide a reason for me to continue supporting your business. Please reach out if you have any offers or solutions. Thank you. - M. S.
Reported by GetHuman-magaj on Saturday, August 8, 2020 10:36 PM
I placed two orders through Swiggy from the Parwal outlet in Mumbai. One medium Margherita, one medium Veg, and two large Chicken pizzas along with three garlic breads. The Margherita was for the kids but the rest were for adults. Unfortunately, all pizzas tasted like Margherita and had very minimal toppings. Some pizzas had almost no toppings at all, which was disappointing given the price charged. We were expecting better quality, especially after the brand's revival. This was by far the worst pizza experience we've had from Dominos. I am seeking a refund for this unsatisfactory order.
Reported by GetHuman-diptiked on Sunday, August 9, 2020 5:38 PM
I recently ordered a medium pizza, cinnamon bread twists, pasta, and a two-liter of soda. Unfortunately, the pizza received was hard, messy, burnt, and oddly shaped, falling halfway between hand-tossed and another crust type. There was also spilled garlic sauce in the box. We are regular customers of the Crystal, MN location, ordering 2-3 times a week, and have faced similar issues previously. The customer service received when we complained before was unsatisfactory. Additionally, they consistently forget the extra frosting we order. When we bring up these issues, they respond dismissively. I have taken pictures of the problematic orders and can provide them upon request.
Reported by GetHuman5155557 on Wednesday, August 12, 2020 3:38 AM
I had a bad experience at Domino's Pizza in Canton, Ohio on 34th Street on Wednesday, August 12, [redacted], at 8:00 PM. I was very disappointed. There were about 8-10 employees, and 5-6 were not wearing masks. The person cutting the pizza was touching the wings and pizza without gloves. Despite their claims of washing hands, it's not acceptable during a virus outbreak. When they tried to give me the pizza, I refused due to hygiene concerns. They offered to make me a new pizza, but I just wanted a refund. I had a frustrating experience with customer service; Rachel hung up on me after a 25-minute hold time. Thank you.
Reported by GetHuman-pcugini on Thursday, August 13, 2020 9:16 PM
I bought pizza from the Dominos at IIT Kanpur (pin [redacted]) on July 28th, [redacted]. The staff requested a UPI payment, so I used the BHIM portal, scanned the QR code (jubilant foodworks), and paid [redacted].68 INR. The transaction was successful (transaction ID: [redacted]88) and debited from my account. Despite this, the staff claimed they didn't receive the payment and asked for cash. They assured me the amount would be refunded within 48 hours. I paid in cash, but have not received the refund. I've contacted Dominos IIT Kanpur multiple times with no satisfactory response. My bank confirmed the successful transaction to jubilant foodworks. I seek assistance in getting my money back.
Reported by GetHuman-abmonua on Friday, August 14, 2020 10:06 AM
We frequently order from Domino's, and last week we got the same pizza we ordered tonight: a medium with two meat toppings (sausage and Canadian bacon) and pineapple on only half of it. However, this week, we were surprised that the pizza cost almost double the price at 27.98. Normally this pizza doesn't cost this much, and it's way out of our budget. We can't understand why the price increased so significantly. As loyal customers, we are disappointed by the price hike and are unsure if we can continue ordering from Domino's if prices remain high. Can someone please explain why a medium pizza costs $30 now? Thank you.
Reported by GetHuman-mryfelte on Saturday, August 15, 2020 2:31 AM
Hello, my name is Prestigus B. I placed order#[redacted] for 3 cheese pizzas on Friday, August 14, [redacted], from [redacted] Annapolis Rd, Odenton, MD [redacted]. I usually track my orders, and this time the tracker indicated my order was approaching, but it never reached my address and was marked as delivered elsewhere. I contacted Domino's, and they acknowledged issues with their delivery notifications. Despite reassurances, the pizza did not arrive. When my husband called, the manager mentioned the driver claimed to have knocked but received no response, which was untrue as my husband was waiting outside. The manager agreed to a refund, yet my account was still charged for the undelivered order on August 18, [redacted]. I am disappointed in the poor service received as a loyal customer to Domino's, especially since this mishap ruined my son's pizza party during a sleepover.
Reported by GetHuman-prestigu on Wednesday, August 19, 2020 1:04 AM
I recently collected my pizzas (order #[redacted]) from store #[redacted] and noticed that three employees handling the pizzas were not wearing masks properly. One employee had no mask, while the other two had their masks under their chins. This raises a health safety concern. Shouldn't all employees be wearing masks properly?
Additionally, upon arriving after receiving a text that my pizzas were ready, I found them sitting on the shelf. After informing an employee of my name, there was a delay of 9 minutes before my order was handed over. This extended wait allowed me to observe the employees' mask issue. It was disappointing not to receive an apology for the delay or the cold pizzas.
- Bob O.
Reported by GetHuman-bobortm on Saturday, August 22, 2020 12:03 AM
I contacted my local Domino's in Monticello, Kentucky on Saturday, August 22, [redacted], and spoke with Assistant Manager B. when I placed an online order. Unfortunately, my chicken habanero sandwich was incorrectly made, missing the sauce. I tried to explain this to B., but he insisted that it doesn't come with sauce, even though I order it regularly. The conversation escalated, and he used inappropriate language before hanging up on me, which I found very unprofessional. After a heated discussion and requesting a refund, I was told to keep the incomplete food. Feeling disrespected, I informed him of my intention to contact corporate. I was left disappointed by the service and will not be returning, nor will my friends or family. We will be taking our business to Pizza Hut or another restaurant in the future.
Reported by GetHuman-mmastows on Monday, August 24, 2020 12:10 PM
On September 2, [redacted], at 7:30 PM, I made an online food order at the Rocky Mount, NC store. Unfortunately, my food didn't arrive until after 10 PM. To my disappointment, the food was lukewarm, the specialty chicken was burnt, and the pizza looked like it had been mishandled as most of the toppings were only on one side. When I contacted the store to address my concerns, I was placed on hold for 20 minutes. The representative hung up on me when I requested her name. Despite asking for the manager initially, I was told the manager was the only one making the pizza due to limited staffing. When I inquired about a refund, the employee became confrontational and suggested I call back the next day and speak to Joe or Robin. The entire interaction was unprofessional and left me dissatisfied. Subsequent attempts to reach the store were unsuccessful, as nobody picked up the phone.
Reported by GetHuman-asblount on Thursday, September 3, 2020 2:55 PM
Upon seeing the red bar indicating my order was boxed, I promptly arrived at the pickup window. Unfortunately, there was a car ahead of me without their lights on, causing a delay. It seemed like they were there too early as my order came out briefly but was then put back inside. Despite the assurance from the young man at the window that my order was still hot, when I reached home (which is only three minutes away), I discovered the stuffed breadsticks were burnt and cold. Disappointed, I called to speak with a manager named Terry, who seemed disinterested and did not address my concerns adequately. I expressed my dissatisfaction and mentioned that I may reconsider returning to this location in the future. It would have been appreciated if they offered to remake my order given the mistake.
Reported by GetHuman-canjerma on Friday, September 4, 2020 9:15 PM
I recently ordered from Domino's store [redacted] with my debit card. The total was supposed to be $38.81, but I noticed a charge of $43.81 on my card. I did not agree to this extra $5 charge and did not authorize it. It can't be a tip as I paid that in cash. I want a refund for the extra charge or I will have to dispute the entire amount and report it as fraud. Last week, I ordered a pizza for $21, and I received the completely wrong order. I've contacted them twice to resolve the issue with no response. This totals $26 that I feel I've been unfairly charged by Domino's within 9 days. I just want these problems resolved, or I will have to escalate the issue further with store [redacted]'s management.
Reported by GetHuman-guarasci on Saturday, September 5, 2020 12:26 PM
Hello, my name is Vicky, and I reside in Baltimore, MD. I recently ordered two medium pizzas from the Johnnycake Rd location in Baltimore county. One pizza was supposed to have light sauce while the other was regular. Unfortunately, upon arrival, both pizzas were cold and hard. When I tried to contact the store on multiple occasions, including Labor Day and today, I faced unprofessionalism from the manager. He was rude, did not let me speak, and even hung up on me after fussing about not calling, despite my attempts. I am very disappointed with the service and treatment received. I simply wanted the pizzas replaced, but instead, I got disrespectful behavior. This experience left me extremely upset. It is important to address this issue as customers should not be treated this way. If you wish to reach me, my number is [redacted]. Thank you.
Reported by GetHuman5244424 on Wednesday, September 9, 2020 12:26 AM
On 9-12-[redacted], I ordered a spinach and feta pizza with black olives, extra cheese, and mushrooms for my granddaughter. When I returned home, I found that the pizza was untouched but had hamburger, green peppers, and some sliced meat instead. I contacted the manager on 9-13-[redacted], and we arranged for a redo to be delivered in about 45 minutes. After an hour had passed, I called to inquire about the status. I was informed the delivery just left. Despite living close by, it took longer than expected. When the correct pizza eventually arrived, it was cold, greasy, and tough. Although the driver did call upon arrival, the whole experience was quite disappointing.
Reported by GetHuman5260440 on Monday, September 14, 2020 2:55 AM
Customer Reference Number [redacted]
I had an issue around 8/29/20, reported it the same night, received a coupon the next day, which unfortunately expired within a week.
I had a disappointing experience a few weeks back with my order being incorrect, missing items, delayed delivery, cold food left on the ground, and having to wait hours for a resolution. After struggling with the complaint process on your website, I eventually reached out. Despite my frustration with Dominos, I decided to order again today. However, when I tried to redeem the offer given to me by Dominos two weeks ago to address my previous issues, I discovered it had expired. The total value of the missing items from my previous order was over $23.
The service and food quality, both at the corporate and local levels, have been subpar. Unless I receive a timely and satisfactory solution, I will not hesitate to share my negative experience with Dominos in Harvey, Louisiana, on various platforms like Yelp, local newspapers, and through word of mouth in different community spaces.
Thanks.
Reported by GetHuman-cplassma on Monday, September 14, 2020 4:28 PM
I ordered two medium pizzas with hamburger and cheese on one, and hamburger and pepperoni on the other. After picking them up and getting home, the hamburger pizza was great, but the hamburger/pepperoni one was too spicy to eat. I tried a slice of pepperoni alone, and it was spicy, so I called the store in Salem, Illinois to complain. Unfortunately, the staff member, Kilee, was dismissive and suggested I wasn't used to the sauce. I explained that the other pizza was fine, but she continued to speak to me condescendingly. When I insisted they made a mistake, she offered no solution. I am disappointed as I do not enjoy spicy food and would like a refund or a replacement pizza. Thank you.
Reported by GetHuman-mramzee on Tuesday, September 15, 2020 12:42 AM