What Do I Do If My Domino's Order Is Missing Something?

In a nutshell: If there is an item missing from your Domino's order, you can call the store directly to resolve the issue. Check your receipt to see if the item was forgotten to be ordered or included in your order. Call the store and provide details about your order, what is missing, and your address. If the store is closed, leave a voicemail. You can also email Domino's customer support for assistance with a missing item. Be patient and kind when handling the situation.

Jeff Whelpley is the editor / author responsible for this content.
Feb 22, 2024


Domino’s is at the top of the list of the most popular pizza chains in the United States, but that doesn’t mean they’re infallible. It’s possible that, when you order one of their pizzas, desserts, sandwiches, or other items, something you were expecting to receive could be missing. Knowing what to do in this circumstance could help you get the item(s) you were expecting, receive a store credit, or receive a refund, depending on the situation and the store’s policy.

What You'll Need

Name on the orderContact informationApproximate time you orderedHow you orderedWhat items you were expecting to receiveWhat items you're missing

Check Your Receipt

There are two situations where an item may be missing, and checking the receipt can determine if one is the case. One possibility is that you may have forgotten to order the item but thought you did. Another is that the employee forgot to include the item with your order.

Call the Store Location and Speak to an Employee

Call the store location and explain the situation to the employee. Let them know when and how you placed the order, what your order was, what item is missing, and your address.

There are policies in place to handle situations such as these. However, you can also request that a new item be sent out or that you receive a refund. Please note that if you decide on the former, it may not be possible depending on the time. For example, if it's minutes before closing, they may be unable to send someone out, even if you just received your items not long before you called.

If the store is closed, leave a voice message, Briefly explain the situation and request that someone call you back the next business day to rectify the situation.

Find the Dominos Customer Support Page

Your best option for resolving the issue of a missing item from your order is to call the Dominos store directly. However, if you need additional help, you can email Dominos customer support. Scroll to the bottom of their website, where you can click on "Customer Service" then "Customer Support."

What Do I Do If My Domino's Order Is Missing Something? (Step 3)

Locate the Dominos Customer Support Email Form

On the next page, click on "click here" under "Send us an email." When you click on "click here," another page will open where there's a "Customer Support Bot," but there's also a line that says, "If you would prefer to fill out our email form, click here." Click "here."

What Do I Do If My Domino's Order Is Missing Something? (Step 4)

Fill Out the Dominos Customer Support Form

Fill out all the applicable information before you submit it to Dominos customer support. Please note that the form asks if you already contacted the store. Although entering the store information, such as the store's number, address, and phone number, isn't required to submit the form, it can be beneficial to include it.

What Do I Do If My Domino's Order Is Missing Something? (Step 5)

Send the Email to Dominos Customer Support

Once you have filled out as much information as possible regarding your missing Dominos order item, send the email to customer support. Before you leave the page, make sure you get confirmation that your message went through.


When an item is missing from your Dominos order, there are multiple ways to handle the situation. It can be frustrating when that happens, especially if it's an item you've been craving all day, but exhibiting kindness and patience can be an excellent approach that could be better for all those involved.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
What Do I Do If My Domino's Order Is Missing Something?

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