Domino's Pizza Customer Service Issues

I experienced verbal abuse from a delivery driver today. As a state employee, I believe the driver should face full consequences for his actions. The incident occurred at Texas A&M University near [redacted] University Dr. College Station, TX [redacted]. I asked the driver, who was driving a Maroon Dodge truck with paper tags, to move his truck as he was obstructing traffic. In response, the driver used inappropriate language towards me before driving off. This behavior is unacceptable, and I contacted the store at [redacted] to report the incident to a manager. This experience has greatly disappointed me and I will no longer be supporting Domino's Pizza due to this disrespectful encounter.

I had a terrible experience at the Domino's store on Hatch Road in Ceres, California, [redacted]. The store manager, Alyssa, was rude when I complained about my burnt and unappetizing pizza. She refused to refund or replace it, and her behavior towards my disabled wife was completely unacceptable. I believe Domino's needs to address this issue by either hiring better employees or providing better training. I am very dissatisfied with the service we received, and I have lost faith in this Domino's location. The company promised improved food quality and customer service, but based on my experience, it seems like just empty words. I hope they take action to ensure that other customers do not have to endure such poor treatment at this store in Ceres, California, [redacted].

I would like to speak to a human being regarding an issue with a double charge for a pizza delivery that my daughter ordered. She did not receive the pizzas and was charged twice. It is urgent as my daughter, who is diabetic, needed the food. I tried contacting the Newcomb Dominos with no response while she had a seizure that night. I expect an immediate refund of $42x2, not in six weeks. The lack of response from the store is unacceptable, especially in an emergency situation. Thank you for addressing this promptly.

At the Dominos on Ramona Blvd in Jacksonville, Florida, I have ordered the Chicken Alfredo pasta bowl multiple times but have consistently received portions that are considerably smaller than what is advertised for $7. The bowl is supposed to be full, yet each time I receive it, there is barely enough pasta to cover the bottom. I am considering discontinuing my orders from Dominos due to these issues. Furthermore, the additional charges for toppings and sauces are not transparent; premium prices are applied without prior notice, leading to unexpected costs upon payment. It is frustrating to pay $7 for a seemingly full pasta bowl only to receive significantly less than expected. Clarity in pricing, including transparent details about extra charges for toppings and sauces, is crucial. Customers deserve to receive what is advertised without hidden fees or inadequate portions.

I have been a Domino's Pizza fan for a long time, living in Claremont, California, and now in Johns Island, South Carolina. The service in South Carolina is disappointing compared to what I experienced in California. I used to get hot pizzas with correct orders promptly in California, but here I often wait over 2 hours for cold food, with missing items like ranch dressing. Today, after waiting over 2 hours and 40 minutes, I called the store and found out my order hadn't even left yet. The manager was unhelpful, saying it's not his problem. Fed up with the poor service, I've decided to stop ordering from Domino's. A new local pizza place is opening soon, and I look forward to trying them out. I hope this feedback reaches Domino's corporate so they can address the issues at this location. Sadly, I won't be returning to this store. - Missty Wise

Tonight marked the second occasion in recent days that I ordered from Dominos. The phone number linked to the order is [redacted]. Despite specific delivery instructions and receiving a text at 10:29 PM confirming my order was en route, I did not get a call from the driver for nearly 30 minutes after the pizzas had departed. Upon contacting the restaurant, they assured me the driver would call shortly. However, after waiting an additional 15 minutes with no contact, I reached out to the store again. They mentioned he had tried to call, and after providing my number, they stated he would reach out. Finally, 10 minutes later, I received a call. I directed the driver to my location at the Nordstrom employee entrance in the parking garage. Despite my instructions, he passed by. After several attempts to redirect him, he still couldn't find me. Ultimately, after a lengthy delay, my food arrived at 11:20 PM, cold and unsatisfactory. This situation mirrored a previous order where I faced similar issues despite providing clear directions.

I was appalled to learn that a customer who clearly stated he was a vegan had real ham added to his pizza. This is unacceptable, and the employee responsible needs to be held accountable. I have lost all trust in your service and will be avoiding it in the future. This experience reaffirms my belief that large fast-food chains cannot be relied upon to uphold customer preferences. If this happened to one person, what else might be occurring behind the scenes? This incident raises serious questions about the integrity of your company. I urge others to join me in boycotting Domino's. This kind of behavior cannot be tolerated. Sincerely, a concerned member of the public.

I purchased 2 large pizzas with 3 toppings each on 10/27/19 from the store located at [redacted] State Street, Saginaw, MI [redacted]. When I picked up the order, the pizzas weren't hot. Upon eating, I realized the pizzas were pre-made and reheated with the toppings I requested. The crust was burnt at the bottom and edges. After speaking with the manager, Jenna, she was unhelpful and denied that the pizza was reheated. Even after explaining that my kids had already eaten some, the manager refused to remake the order. I reached out to another location and they allowed me to bring the pizza in for a remake. Unfortunately, after eating the pizza, my children and I felt sick, possibly from food poisoning. The experience at the State Street location was disappointing, and I advise against ordering from there. Spending $35 on a subpar meal for my family, along with the inconvenience of going to another store to fix the order, was not worth it.

I contacted Dominos pizza on Sunday, October 13th around 8-9pm to order 2 large 2-topping pizzas, but it was a problematic experience. The staff member overcharged me, claiming I selected 5 toppings when I only wanted 4. After a frustrating conversation, I requested to speak to a manager. The manager was exceptionally rude, mentioning their late shift the night before and abruptly ended the call, which left me shocked. Hungry and disappointed, I called back only to be treated disrespectfully again despite my calm demeanor. Feeling mistreated, I decided to order from Season's Pizza in the same strip mall, spending $40 on food and becoming a repeat customer there due to Dominos' poor customer service. As a person with MS and RA, I rely on takeout, especially while my husband is in the hospital. Despite my efforts to resolve the issue politely, I was met with unprofessional behavior. I am concerned about being banned from Dominos and fear potential food tampering after such a negative encounter. Unsure how to proceed, I am disappointed by this experience and hesitant to patronize Dominos again, unsure if my concerns will be addressed. Thank you, K. B. [redacted]

I ordered four Vegan Hawaiian pizzas, but was charged extra for vegan cheese. When I arrived to pick them up for my son's birthday party, I discovered that they had regular cheese and meat. Despite the mix-up, the staff offered a refund. Later, when I went back to the store to show them my email confirmation for the vegan cheese, they admitted the mistake and offered me the vegan pizzas for free. However, upon checking the pizzas, they still had regular cheese. This experience left me frustrated and upset as the party guests could not enjoy the food. I believe there may be a need for staff education on vegan options to avoid such errors. This incident has caused disappointment among kids and parents at the party, highlighting a common issue with vegan orders in many stores.

Recently, I experienced a concerning incident involving a Domino's delivery driver in Dinuba, California. The driver, allegedly named Jesse Valencia, was driving recklessly and nearly hit me while speeding at 85 mph in a silver Toyota Corolla sedan. Upon contacting the night manager, Richard Valencia, who is purportedly the driver's brother, I was disappointed by the lack of concern shown. This negligence cannot go unnoticed, as it poses a serious risk to the community. I am considering taking legal action if this matter is not addressed promptly. Additional reports from locals indicate that this is not an isolated incident, and if necessary, we may pursue a collective legal recourse to ensure the safety of our neighborhood.

Hello Dominos, my family and I are big fans of your pizza and usually have it once a week. However, after moving to our new home, we have been struggling to find out which store delivers to our address. Despite seeing delivery vehicles in our neighborhood, none of the three stores we contacted confirmed delivery to our area. As a busy mom of three boys, and with my husband serving in the military, the convenience of delivery is essential for us on hectic days. Could you please confirm if there is a store that delivers to our new address at [redacted] Coachway Dr, Fayetteville, NC [redacted]? Your prompt response would be greatly appreciated.

I placed an order through the app at 5:54 PM, and promptly received my email confirmation. I monitored the tracker, which indicated the order was "being checked" at 6:06 PM and left the store at 6:28 PM. I decided to call at 6:50 PM since I'm nearby, but unfortunately received little assistance. After requesting a manager, I spoke with Jess Candrelli who mentioned the driver had two deliveries ahead of mine. When I inquired about contacting corporate, she suggested calling "[redacted] dominos." When the driver arrived at my house 30 minutes later, he stated I was his only stop. Our food arrived cold, and despite the manager's assurances, the situation was disappointing. We are frequent customers but may reconsider in the future. I have the email for reference if needed.

I am facing a challenge in getting Domino's to address the poor customer service I experienced on Sunday, October 27th at the Ryder's Lane Milltown, NJ store. I made an online order at 5:13 pm and was given a delivery timeframe of 30 to 40 minutes. When my order didn't show as on its way by 6 pm, I called and was informed it was just leaving the store. By 6:45, still no order, and after calling back, I spoke to what I was told were two assistant managers. Both blamed me for not calling the store directly when placing an online order and stated they had a 2.5-hour delivery window. Their lack of explanation as to why I was misinformed initially and their rude behavior left me feeling undervalued as a customer. We used to order weekly from Domino's, but this experience might lead us to find another pizza place. I hope this issue can be addressed promptly. Thank you for your attention. - Meliss J Borsuk

I recently ordered a 3-topping pizza from Dominos in Hercules, CA. The issue was that the "best" slice only had 2 mushrooms when it should have had 3 considering I paid for "extra" toppings. Additionally, the pizza lacked sufficient cheese and other toppings. Despite seeing an offer on TV, the store did not honor it. This disappointing experience is not unique as it has happened before. The store claimed the toppings were weighed correctly, but if this is true, then I will no longer be ordering from Dominos. In the past, I ordered from them frequently without encountering such issues. To resolve this, they should ensure each slice has a reasonable amount of each topping so that every bite includes a good portion of at least 2 out of the 3 toppings, without overwhelming cheese in one bite.

Last night, on October 30, [redacted], I placed an order for a medium pan pizza from Domino's on Beverly Avenue in Kingman, AZ. I opted for online ordering using my PayPal account instead of a credit card. The pizza arrived promptly, but the delivery person requested a signature on what he referred to as a "credit card" slip. Despite explaining I had paid with PayPal, he insisted on the signature. I requested to speak with the manager, Gordon, who seemed unfamiliar with PayPal and Domino's website, providing unhelpful service. He mentioned cancelation of the order, which is not reflected in my PayPal account as of this morning. A $13.65 USD charge remains, and I seek a refund to my PayPal account. It would be beneficial for Domino's managers to better understand the website for improved customer support in situations like mine. Sincerely, Judith S. [redacted] Marlene Avenue Kingman, AZ [redacted]

I am disappointed with my recent online order from yesterday at 2:00pm for today at 11:15am. The order total was $[redacted].86, and I haven't received it yet at 11:40am. We regularly order from Domino's but this experience has left me upset. I have 40 people with developmental disabilities waiting to eat. I hope this issue can be resolved promptly. Thank you.

I recently ordered a pizza with beef, pepperoni, sausage, onions, mushrooms, and extra cheese. Unfortunately, the toppings seemed old, the sausage was undercooked, and additional bacon and ham were added without my request, both were rubbery. There was a lack of onions, the pizza was undercooked, unevenly cut, and overall disappointing. The staff member I encountered was rude and unprofessional. The store's location is [redacted] East Main Street, Columbus, Ohio, [redacted], with the number [redacted]. Following this experience, the manager offered a free pizza using my information; however, I believe a replacement pizza, a refund, or both should be arranged in light of the poor quality and service. My phone number is [redacted], and I am Todd W.

We've been members for quite a few years now, but every time I pick up an order, the store doesn't seem aware of our membership or points. On 10/27/[redacted], I picked up an order totaling $46.84 and, again, didn't receive points. We've collected orders in both NH and SC, but still haven't seen any points credited. I'm beginning to doubt the effectiveness of this membership points program and believe there should be a clearer method for accruing and redeeming points.

Tonight, I placed an order for 3 pizzas, breadsticks, and chicken wings at 6:30 Arkansas time to be picked up at 7:30. Initially, I tried to get it delivered but was told delivery was not available. Upon arriving at the store at 7:30, the workers were not aware of my order. After waiting an additional 25 minutes, my order was finally ready at 7:55. Despite seeing delivery drivers coming and going from the store, my order was not delivered. This experience has been frustrating, and I may reconsider ordering from this store or company in the future. The frequent mistakes have made it difficult to justify spending my hard-earned money on something that could have been prepared at home quicker.