Domino's Pizza Customer Service Issues

I ordered a pizza on Saturday, November 2nd, [redacted], but it arrived with only bread and a little sauce, missing all the toppings. I called to explain the error, but the shift manager was unhelpful, insisting I ordered cheese when I clearly selected double pepperoni. After promising to replace the pizzas, they never arrived. When I called back on Sunday and spoke to John, he also claimed I ordered cheese and refused to remake them correctly. He only offered a credit for one pizza, which I find unacceptable. Every time I contact the MacArthur location in Oak, CA, there seems to be an issue. I didn't receive my reorder from last night and now I'm seeking a refund. John mentioned a power outage Saturday night, but I believe customers should have been informed promptly. I'm disappointed by the unprofessional handling of my order issue. I will follow up with the manager on Monday. Thank you.

When I walked into the store, I noticed Anna, who I presumed is the manager, not assisting me. Instead, she walked away to make dough. After waiting for about 5 minutes, the delivery person stepped in to help me with my online order. However, Anna instructed him to leave and let someone else assist me in both Spanish and English. I then waited for a lady from the back to come and inform me that my order wasn't ready yet. After loitering outside for about 10 minutes, I returned for my order, only to go through a confusing back-and-forth about its status with different staff members. It became evident that my online order had not been started even after 30 minutes of waiting. When I asked for a refund, Anna was unhelpful and refused to provide a refund receipt, insisting I take her word for it. Another customer eventually had to step in to resolve the matter. Despite the delay, even the delivery guy found the situation amusing but handled it professionally.

I work in customer service and positive feedback is rare. I recently placed an order at the Domino's store in the Bedford, MA area. It was for my daughter who is serving in the military and spending her first birthday away from us. I called the store early to arrange a special delivery to a military base without an exact address. The employee assured me he knew where to deliver and patiently helped me with the order despite the challenges. It's heartwarming to encounter such helpful people, even for a simple pizza delivery. Thank you very much for your kindness. Small gestures like this truly make a difference. God bless and have a wonderful day!

Hello, I wanted to share my recent experience with Domino's Pizza. On October 26th, I placed an order at the Hospalya Layout location, and unfortunately, my order arrived almost 1 hour and 45 minutes later. When I requested a refund, I was informed that it would take 10 days. However, upon following up, I was told that the refund had already been issued to my Domino's wallet citing their terms and conditions. I am not interested in having the money in my Domino's wallet as I do not plan to make another purchase. I would appreciate it if the refund could be processed back to my account instead. If not, I will have to escalate the matter on social media platforms with all the necessary details. My order was placed using this number: +[redacted]79 from the Hospalya location in Bangalore. Thank you.

Our local school has a weekly delivery arrangement for Fridays. However, our deliveries have consistently been late, prompting us to adjust our schedule. Unfortunately, on November 1st, our order was delayed by an hour. Despite being reassured the order was en route, it did not arrive promptly. Subsequent calls yielded the same response even though our school is located mere minutes away. This recurring delay had a significant impact on our students. Our attempts to address the issue directly with the store have been unsuccessful. With another delivery scheduled for November 8th, it is crucial that our pizza arrives punctually this time.

I placed an order with Domino's at the La Costa location (#[redacted]) in Carlsbad, CA, for delivery to my workplace on October 28 for 30 people. I called for an estimated delivery time on October 31 as they were late. However, I was informed they couldn't deliver due to computer issues. Despite not receiving the order, they charged my account $[redacted].59. I contacted them on November 1 but have not been refunded yet. I am seeking reimbursement and compensation. Please address this promptly. Contact me at [redacted]. Thank you.

I placed an order for the St. Judes special for delivery today at 5:43 P.M. from your State St. location in Saginaw. The staff informed me it would take a little over an hour as there was only one driver, which I understood. By 7:42 P.M., the order hadn't arrived, so I called to check. The staff claimed the order was placed at 6:23 P.M., but my phone indicates otherwise. I was assured the pizza was almost ready. At 8:17 P.M., still no order. After speaking with Aaron, I was informed the order was on its way and that there would be no charge. Despite being just 3 miles away, the order kept getting delayed. When I spoke to Andy at 8:53 P.M., he mentioned the order was finally leaving. However, when I sought some clarity, his response was less than pleasant. The constant delays and poor communication have left me disappointed, especially considering the long waiting time. The way this situation was handled has deterred me from ordering from your establishment in the future.

I am a frequent customer of Domino's Pizza in Tipp City, Ohio, and enjoy their food immensely. However, I have been facing issues with getting through to them on the phone recently. For the past two nights, I have tried calling around 11:30 PM, but no one answers even after letting it ring for up to 25 minutes or until midnight. I have also attempted to place orders online but have been denied although their operating hours show they are open until midnight. During the day, around 1 to 2 PM, I have encountered the same problem of no one picking up the phone. Living in Tipp City, there are no other food options open after midnight, and this has been inconvenient for my ill wife and myself. Despite being a loyal customer who tips well and spends a significant amount annually at this location, I believe this issue needs to be addressed urgently, possibly even at the management level. Tonight, despite multiple attempts at 11:06 and 11:31 PM, I still couldn't reach them.

I had a disappointing experience with my recent pizza order. After my first wrong order, I was credited with two free pizzas. When I tried to get my replacements, there were issues from the start. The person who answered was rude and unhelpful, so I asked for the manager. Matt acknowledged the problem but seemed overwhelmed. When my food finally arrived, it was still incorrect - missing sauces, wrong pizza, and burnt lava cakes. Calling back to inform Matt, he admitted his mistake but was dismissive and unhelpful, offering more pizzas without addressing the errors. Despite being promised a replacement, he seemed too busy to listen to my concerns properly. This experience was frustrating, especially considering it was a second chance after the initial incorrect order.

I want to share an experience I had with Domino's that left me feeling frustrated. In March [redacted], I placed an order online after work, looking forward to a meal from a place I've enjoyed before. However, after getting out of the shower, I realized my order was delayed by over 2 hours. I had chosen delivery to avoid going out while tired, so I requested to cancel the order when they called to inform me of the delay. Despite canceling, my bank card was still charged $19.00. I am disappointed by this experience, especially since I value the convenience Domino's usually provides with their tasty menu items like chicken wings and sandwiches. While I haven't ordered again since then, I felt compelled to share my story, especially after seeing Domino's commercials addressing customer satisfaction. The store in question is located on Blanding Blvd. in Orange Park, Fl.

I made an order #[redacted] online at Dominos in Quinlan, Texas at 2:56 p.m. I noticed that after 36 minutes, at 3:32 p.m., my order was still in stage 2 on the tracker. I called the store and they said they would make my order next. Despite checking the tracker multiple times, there was no change until 3:51 p.m. when my order time was suddenly changed to 3:50 p.m. One hour after placing my order, at 3:54 p.m., I called the store again and was told my pizza was almost ready. When I asked to cancel my order, the employee abruptly ended the call without a response. I have screenshots of the tracker, call records, and email confirmation. This was a very disappointing experience. Kyle S.

Hello, I am reaching out regarding an order I placed on 11-08-19 at 6:43 pm for my wife, another couple, and myself. We are frequent and loyal customers. The driver did not deliver the order, and we waited nearly 2 hours before deciding to go to the store after having paid at 8:19 pm. The driver contacted me once during this time. The store is only 4 minutes away from our home. Upon reaching the store, I spoke with the assistant manager, Cheyanne. I asked for a refund and the order, but she refused to refund me, stating that I would not get the order in a rude tone. I was disappointed by her attitude as we had already waited so long and even had to drive to the store. I was shocked when she suggested throwing away 3 pizzas instead of resolving the issue. We enjoy your product and would like to continue purchasing it regularly. The order number was [redacted], from the Smithfield, NC store number [redacted]. I seldom complain but this situation was unacceptable. Please address this matter promptly to maintain our loyalty. Thank you. Sincerely, Jadon H.

Hello, I am still experiencing delays with my deliveries, which is not what I expect when ordering through your website. There is always a specified preparation and delivery time, but I consistently receive cold orders well past the delivery time. This goes against consumer protection laws that bind sellers to buyers. My recent order number is [redacted]83 from Greenock Store located at 2 Brymner Street, Greenock, PA15 1EA, contact number 01[redacted]25, but I faced the same issue with this order as well. Please address this matter promptly as it is leading to a loss of customers and revenue. I simply want the products I order to be delivered within the guaranteed time frame. Thank you, Martin.

I ordered a pizza from Domino's on 11/5/[redacted]. However, I received the wrong order. When I called to report the issue, I was promised a replacement on a later date. On 11/9/[redacted], I called again but was put on hold three times without any resolution. The pizza I received was not what I had ordered - the crust was thin, the toppings were correct but cold, and it took nearly 2 hours to arrive. I have been unsuccessful in reaching anyone to address this problem further as I keep getting placed on hold. It seems they do not adhere to the commercials about making things right. - Ms. H.

Today, at 7:20 pm, I called the store on Amundson Ave. in Edina, MN, to report a missed marinara cup for which I had paid extra. When I mentioned this, the employee asked if I wanted it delivered or a refund. Opting for a refund, she responded in a rude manner, questioning if I wanted a refund. I calmly explained my request for a refund for the item I had paid for but not received. The employee continued to act impolitely and assured me the refund would be processed in 5 days. Despite my composed manner, without using any inappropriate language, when I questioned the rudeness, the call was abruptly ended. I believe recording phone calls would be beneficial to bring attention to such behavior. This experience contrasts greatly with the positive image portrayed in Domino's commercials and is disappointing, considering my years of patronage and the proximity of other dining options.

I ordered 3 regular pizzas from Domino's at the Botanical Garden outlet in Noida on October 19, [redacted]. Despite the promise of 'delivery in 30 minutes or free,' my order arrived an hour late and the pizzas were cold. Since I paid online, I couldn't avail of the offer. The store manager, Mr. Shivam Tripathi, offered me another order for free within 90 days, but when I tried to claim it today, he didn't respond. I called Domino's customer service at [redacted]0, and they assured me a call back within 30 minutes, which I never received. This disappointing experience at the Botanical Garden store has made me consider other pizza options despite being a loyal Domino's customer.

On November 1, [redacted], I placed a $66.00 order at 4 p.m. for delivery at 7 p.m. However, by 7:15 p.m., my order had not arrived. After a call to the store, I was informed my order would be next up for delivery. The order eventually arrived around 8 p.m., but the sandwich was burnt and inedible. Two of the pizzas were overcooked and not hot. The conditions of the boxes suggested they had been sitting for a while. I have evidence including pictures of the phone call timer and the unacceptable items. My order number was [redacted], and this occurred at the Domino's location on [redacted] S Park in Carrollton, GA. Despite multiple attempts, I have not received a refund or credit. If this matter is not resolved, I will no longer be a customer and will share negative reviews with my family.

On November 11th, I placed an order for a free pizza using 60 points. However, I did not receive it despite not getting a call or any notification. When I called the store at [redacted] Boulevard Lacordaire in Montreal, a young girl answered, asked for my address, and then put me on hold for 10 minutes. Upon returning, she requested all my information, including my name, address, and phone number. I hesitated when asked for my phone number as I did not recall providing one for the order. The girl accused me of fraud, claimed the number I provided was not mine, and abruptly hung up without giving me a chance to respond. I called back, but there was no manager available. Another staff member explained they do not deliver free pizzas as a first order, contradicting the offer I received via email and had used my phone number for previous orders. I am disappointed, frustrated, and still hungry, as my pizza never arrived. I request my points be refunded and hope for accountability for the disrespectful treatment and false accusations I faced. Thank you for your assistance.

On November 11, [redacted], at 8:50 p.m., I called Domino's in Prichard, AL on St. Stephens Rd. to place an order. When I was unsure of the zip code while giving my address, I asked my cousin to check, and the person I was speaking to hung up on me. After calling back to place my order for 3 pizzas, the same person rudely disconnected the call again. Upon requesting to speak to the manager, I was connected to someone who identified as Brianna. Despite my doubts about her name, I explained the situation, and she apologized. I informed her that I would be reaching out to corporate regarding the incident. Despite the unpleasant experience, I eventually purchased the pizzas, having someone pick them up for me as a patient at the North Mobile Nursing Home. We, the patients here, have been loyal customers and hope for a better response moving forward. Thank you, Roy Clark.

I really enjoy your thin crust pizza, and there's a nearby Dominos in Bethalto, IL that I visit often. However, I have encountered an issue. It seems like I have two separate accounts linked to my two different email addresses. I accumulated enough points for a free pizza, but I didn't claim it because I ordered in haste during a snowstorm yesterday. When I later noticed that I was charged $17 for a $7.99 pizza, I was surprised. I contacted the store's manager, who mentioned that I should have used a coupon. The lack of communication about the coupon from the TV ads, signage, or the pickup window left me feeling dissatisfied. I seek consistency in your promotions and would appreciate a refund for the overcharge on my pizza. I believe better communication is necessary to prevent such misunderstandings in the future.