Domino's Pizza Customer Service Issues

I encountered a frustrating situation at the restaurant. Around 5:30 pm, I found the disabled washroom lacking toilet paper. Despite requesting access to the washroom assuming it would be well-maintained, I was wrong. The washroom was unclean and had no toilet paper, leaving me in an uncomfortable position. Additionally, the only item available was a blow dryer, which was not helpful. I even went on to pick up my pizza afterward. When I expressed my disappointment to the "manager," "Jaz," he responded defensively, which I found unnecessary. I simply highlighted the poor conditions and was met with an overly defensive and confrontational attitude from him. I advised him not to act aggressively, yet he continued. As I left, I made it clear that he should feel ashamed of the situation at his establishment. The whole experience at Domino's left me feeling unappreciated and unheard. It seems their approach is take it or leave it, without addressing valid customer concerns appropriately. Overall, it was a disappointing and unsatisfactory visit.

I was recently startled by a Domino's delivery driver in Sienna Plantation, right outside Houston, TX. I usually order from Domino's on [redacted] Sienna Parkway. Tonight, at 11:48 PM, the doorbell rang repeatedly, which was unsettling as my wife and I were in bed. After a tense moment, the driver, without saying a word, walked away. Eventually, we realized it was a Domino's delivery. Although it was a misunderstanding, it left us shaken. I contacted the manager, but the response was unsatisfactory. I hope Domino's can address this issue and make it right for a loyal customer like myself. Next time they show up, I hope it's under better circumstances. Thank you, Jordan C.

Yesterday, I ordered lunch for myself and three co-workers from Western Store. I got two Medium thin crust bacon, asiago cheese, spinach pizzas and two boxes of chicken with dip. Unfortunately, when we opened the pizza boxes, they were burnt around the edges and hard. I tried calling several times but couldn't get through to anyone. My co-worker picked up the order around 11:30 am, so they might have been the first of the day. With only a 30-minute lunch break, we had no other choice but to eat one of the pizzas. This is the first issue I've encountered with Western Store in the 15 years I've worked at our Clinic, and I'm unsure of what went wrong. I spoke to Rodger at around 2:30 pm, and he mentioned looking into the matter, but I haven't heard back yet. I could share a picture of the uneaten pizza if needed, and I have the order number available.

Yesterday, I placed an order from this place and waited for 2 hours and 45 minutes for delivery. I tried calling the store during this time, but the line was constantly busy. Eventually, when I spoke to someone, they explained they were short-staffed with only two people working due to being very busy. The food I received was overcooked with hard crusts, but we ate it despite feeling bad for the employees. Today, we decided to order again online. After waiting for 1 hour and 30 minutes and multiple fruitless attempts to reach them by phone, we discovered our order had been canceled. I called again, spending another 3 hours of wasted time. Despite trying to escalate the issue to corporate, I was kept on hold for another hour. This experience has soured my opinion of Domino's. They have failed to provide good customer service, deliver orders promptly, or even respond to my emails. Sadly, I will be taking my business elsewhere. I wanted to share my concerns about the Dixie Hwy location in Saginaw, Michigan.

I placed an online order as Debbi Scott from Pembroke, NC. I ordered 40 plain wings, large pizza with three toppings, and crispy for carryout. Unfortunately, my wings were overcooked and the pizza arrived cold. When I called, I was put on hold, disconnected, then spoke with Shaun, the manager. He mentioned they had to redo the wings due to cooking issues and requested me to return the food for a replacement, which wasn't feasible as the food was brought to me by someone commuting from work. My order cost nearly $40, and the burnt wings and bad pizza were uneatable. Trying to contact Domino's, I ended up waiting on hold for over 30 minutes once again. I hope for a resolution to correct my order and refund my money. We typically order two pizzas and 40 wings weekly.

My spouse and I opted for online ordering due to the lack of phone service. We noticed a local ad offering 20% off for carryout orders made before 10pm. We ordered 2 pizzas and considered adding a 3rd one but had queries. At the Dominos store, a sign advertised a special price of $12.99 for any large pizza. I expected to pay $25.58 for 2 large pizzas after the 20% discount but ended up paying the full $31.98. The employee didn't clarify my 3rd pizza question and my request for the $12.99 deal was declined as it was an online order without discounts. Despite being the only customers at the drive-thru, the 3rd pizza took 30 minutes. The experience has left us unsure about continuing with Dominos or switching to Pizza Hut for future orders. We are hoping for a complimentary meal to make up for the confusion and delays we faced during this process. Disappointed, Michael & Nancy Garbo.

Dear Domino's Customer Service, I am writing to express my disappointment with my recent order from the Alridge, Walsall, West Midlands, England location. I placed my pizza order over the phone in preparation for watching "Strictly Come Dancing" on Saturday, which my wife and I enjoy with a hot pizza. Despite being very specific about my order due to past missing toppings, I still received the wrong pizza when I went to collect it within the promised 20-minute timeframe. Upon arriving home, I discovered the pizza was not only topped incorrectly but was entirely the wrong one. This error greatly upset me as this is my one night a week to unwind from my stressful job. I kindly request a full refund and perhaps a year's supply of pizza to make up for this mix-up. Thank you for your attention to this matter. Best regards, Torg B. Pizza enthusiast

I had issues with my order from Domino's. Initially, they got it wrong, and after speaking to the manager, Mr. B, he assured me the correct order would be sent. However, when the delivery arrived, only the ranch was there, not the correct order. The manager asked me to pick it up, which I found poor in terms of management. When I mentioned contacting corporate, an employee mentioned the manager didn't care. My order for garlic nuts came with plain nuts, which was not what I ordered for my child. This happened at the store located on [redacted] Westfield Ave. Elizabeth, NJ [redacted]. Domino's needs more professional managers to avoid such situations reflecting poorly on the company.

On November 9, [redacted], I placed an order for a pizza that arrived flat and cold after over 2 hours. When I called to report the issue, I was left on hold for an additional 90 minutes, needing to use two phones to reach them due to a shortage of drivers. Despite being promised a credit for the flat pizza, a week later, after a 35-minute wait on hold with two phones again, I was told nothing could be done because the previous person I spoke to had not made any notes about my order concerns. Even after sending a complaint and a picture of the pizza, the issue was not resolved. I have another order for tonight, but it seems there are problems once more. I am disappointed with the lack of action or compensation provided for the inconvenience and time wasted. My mom was really looking forward to the pizza, so I proceed with tonight's order, but the service has been frustrating.

I visited the Domino's Pizza located at [redacted] Thornton Rd on Friday, 11/15/19 between 8:00 and 8:15 p.m. The employee I interacted with refused to provide his name. He exhibited rude, disrespectful, and intimidating behavior. He was a slender black male employee in his 30s, approximately 5'9" or 5'10" in height. While leaning over the computer, he raised his voice and went on a rant because I didn't want part of my call-in order, which I had been waiting for over 45 minutes. His loud behavior included comments like, "Can't you see how busy we are? Why didn't you stay home and cook?" This situation left me feeling afraid and astonished. Despite the presence of 5 male employees and no other customers in the store, he singled me out for his outburst after the other customers left. After the unsettling encounter, he returned my change without a receipt, slamming the drawer so hard that coins flew out and the computer shook. This unexpected aggression profoundly shocked me, and I felt genuinely concerned for my safety and well-being. If I were a man, I doubt he would have treated me in the same manner. Regards, Brezzy Hurst

I would like to report an issue with an order my Supervisor picked up on November 14, [redacted] for my birthday celebration at the office. The wings received were undercooked and inedible, even after discarding the first batch and receiving a new one. The parmesan bites were also lacking in flavor with minimal cheese. Unfortunately, my Supervisor is on vacation, so I am unable to provide the exact store location where the order was made. When I reached out to a Scarborough location of Dominos, the manager was unhelpful and suggested I was lying without an order number. This behavior was unprofessional and hurtful. My Supervisor simply wants the 2 boxes of wings (each with 36 wings) replaced - one box with plain wings cooked well and two BBQ and two Ranch dipping sauces, and the other with 36 Hot Wings and four Hot Sauce dips. Additionally, two orders of Parmesan Bites were unsatisfactory. I would prefer to receive a gift card for the cost of the order to avoid any further unpleasant interactions. Thank you. - Georgia N.

I am extremely frustrated with Dominos on [redacted] BISCAYNE BLVD. STE. [redacted] MIAMI, FL [redacted]. I placed my order at 4:19 PM, and the pizza tracker indicated "BARBARA IS GETTING YOUR PIZZA READY." I called at 5:30 PM and was on hold for 20 minutes. After waiting for another 30 minutes on the second call, I spoke to Barbara, the store manager, who indicated my order was on its way and would be free. I called a third time at 7:20 PM, waited for 33 minutes, and Britnney informed me that my order had been voided and credit given. Despite being assured by Barbara that my order was en route, it was canceled. Now, at 8:12 PM, I have to find food for my family due to this disappointing customer service experience at this location.

I am a former employee who has been facing harassment from Domino's employees. One manager got in my face and yelled at me, but accused me of starting the confrontation. I have video evidence of how the store's General Manager speaks to staff. I experienced harassment before and after leaving, by drivers, managers, and the GM. The GM promised to address the issue, but it was never resolved. Despite trying to reach out to her boss with no success, I am now contacting corporate. My final paycheck will be sent to a store where I received a "no trespassing warning" for allegedly causing a disturbance, which I did not. I request that it be sent to my home to avoid delays. The GM neglected duties, allowed continued harassment, and was absent while clocked in for long periods. The store's environment is troubled, affecting its operation. It seems that employee well-being, safety, and customer satisfaction are not prioritized. I simply want my final paycheck sent to my home and to cease all contact from the staff following my resignation due to ongoing discomfort caused by certain coworkers.

I have been a frequent customer, stopping by at least five times a week. I particularly enjoy the cinnamon twists. However, today when I ordered my usual three, I noticed there was no icing in any of the boxes when I got home. I called the store, and the manager offered to make it right by giving me six instead of three. I made the trip back, only to be handed six icing cups. When I asked for the missing boxes, there was confusion, and the manager rudely insisted they had only promised icing cups. This interaction left me feeling disrespected and undervalued as a customer. The situation was not handled well, and the behavior of the employees, including laughing at me, was completely unprofessional and upsetting.

I placed an order through your app for a large meatzza with light sauce, extra cheese, and well-done, along with two 14-piece wings - one plain and the other BBQ, each with two ranch dressings. The pizza wasn't cooked properly, and I didn't receive the ranch dressings as requested. After reporting this and contacting the store, they offered to remake the order, provide the missing dressings, and give a $20 credit. When I arrived at the store, they were joking about the error, unaware of my presence. The pizza was overcooked, not well-done as requested. The manager acknowledged the mistake but couldn't remake the order immediately. I had to leave with unsupervised teenagers at home and couldn't wait. Despite bringing up lukewarm wings that needed reheating, no further action was taken. I am disappointed and seek a full refund. Contact me promptly. Regards, R. Reichert from Carlsbad, CA. [redacted].

Seeking new dedicated employees/franchise owners with common sense! Recently, we experienced a frustrating situation with Domino's. We had pre-ordered 25+ pizzas for an event at LHS to feed [redacted] kids. Despite our confirmation the day before, when we called on the delivery day (November 19, [redacted]), the pizzas were nowhere to be found by 6pm. Domino's cited a printer issue for not preparing the order and promised delivery by 6:30, which did not happen. In a desperate moment, Little Caesars came to the rescue with 30 pizzas in just 15 minutes, saving our event. The lack of professionalism and reliability from Domino's left us incredibly disappointed. A plea to the franchise owner to ensure better employee training and service standards. Thank you, Little Caesars, for your quick and efficient assistance during our time of need!

My partner and I ordered two medium pizzas from Domino's at [redacted] N. Church St, Studio 15, Spartanburg, SC [redacted] on Friday, November 22, [redacted], at 5:39 PM. The delivery was severely delayed, arriving at 8:12 PM, two hours and 33 minutes late. Upon arrival, both pizzas were extremely cold. After a series of unsuccessful attempts to contact the restaurant, I finally spoke with the manager at 10:06 PM, who was unhelpful and stated that only a store credit was possible due to the lateness of the order. The manager's attitude was unsatisfactory, to say the least, and his suggestion to contact corporate and subsequent hang-up was unacceptable. Requesting a full refund of $28.66 to the original credit card used, with reference number [redacted]27, order number [redacted]. To expedite matters, please respond via email. This experience was highly disappointing, and I expect better customer service standards. Thank you.

I placed an order last weekend, and unfortunately, it took 2 hours to receive my pizza and knots. By the time they arrived, they were cold since they had been sitting at the store for quite some time. I lodged a complaint, and while I did get free pizza added to my reward points, the issue with the Parmesan knots was not addressed. Tonight, when I ordered my free pizza along with garlic knots, there has been a delay in the delivery. The food seems to have been prepared way in advance, leading to it being cold upon delivery. Despite the emphasis on customer satisfaction, the lack of proper resolution has left me disappointed. As a result, I have decided not to order from Dominos again.

On Thursday, November 21st, [redacted], I made an online order using my debit card. When my husband went to pick it up at the Domino's in Okmulgee, OK, he was charged again. Upon contacting the store, they claimed my online payment didn't go through due to a wrong zip code entry, despite both our bank accounts showing pending charges for the same amount. The staff mentioned submitting a form to the bank to clarify the charges. Frustrated, I requested to speak to the Manager, who initially seemed occupied with pizza-making duties. However, after a short wait, the Manager confirmed the double charge on my husband's card and mentioned it would take 3 days for the refund. This situation reflects poorly on Domino's, especially since the $26.64 charge remains pending in my husband's account as I write this. - Janneth C.

I ordered a pizza online from Domino's at [redacted] West State, Bristol, Tennessee, last night around 11 pm for delivery. Despite living just five minutes away, the pizza arrived cold with burnt and rock-hard crust, making it inedible for my husband and me. Due to him taking our only phone to work, I couldn't report the issue last night. When we called the store tonight and asked to speak to a manager, we were connected with a person named Kristin who wouldn't disclose her last name and was immediately rude, insisting we bring back the old pizza for a replacement. I explained the lack of a vehicle (the reason for delivery) and the fact that we disposed of the pizza as per the delivery insurance policy's rules, requiring just an email and some questions to be answered. Despite this, she dismissively claimed she had no time for complaints, leading me to request her name and store number, only for her to abruptly hang up. This encounter was the most disrespectful I've experienced with a restaurant employee, let alone a manager. My simple request is for a replacement, not a refund.