Domino's Pizza Customer Service Issues

On November 23rd, I reached out to the Domino's store at Grove Park Shopping Center in Lakeland, FL. I usually order the deep-dish pizza in the black box and have always paid less than ten dollars. However, there is a new female employee who charged me almost $16 for the pizza this time, when I have never paid more than $10 before. The first time I ordered from this store when it opened, I received a pizza that was overcooked and lacking in cheese, sauce, and toppings. When I went back to address it, they did not correct the issue. Today, when I brought up the overcharge by the new employee, they still did not rectify the situation, citing it as a mistake. As a disabled Vietnam vet who always goes to pick up the order on my scooter, I am disappointed with Domino's and plan to share my experience with others in the park and VA. I believe they could have made amends by offering to adjust the next order or address the quality issue from the first purchase. If not resolved, I will revert back to ordering from Pizza Hut nearby. I feel unheard by the store since I had to speak with junior employees who lacked a supervisor present to handle the situation. I wish the manager were aware of my complaint and that the store staff were more proactive in addressing customer concerns. This experience has led me back to Pizza Hut for my pizza needs.

On November 23, [redacted], at 9:27 pm, I placed an order with Domino's Pizza for a brownie marble cake, a medium pizza with half cheese and half pepperoni, and 2 eight-piece Mango Habanero chicken wings, totaling $33.13 with the order number #[redacted]. Upon noticing the delayed progress on the tracker, I contacted the store twice. The first call had me on hold for almost 10 minutes, and the second call, 31 minutes, revealed a waiting time of over 3 hours for delivery. The employee explained the delay politely, attributing it to their workload. After inquiring about compensation and speaking with the manager, who declined a store credit, I chose not to proceed with the order due to the extended wait and the refusal to offer a discount for the inconvenience. This incident happened at the Carol City Domino's STORE #[redacted]. I am disappointed by the handling of my order and hope Domino's addresses my concerns.

Upon picking up my order at [redacted] N Baird Lane in Murfreesboro, TN, at 10:30 pm on 11/23/[redacted], I noticed an unauthorized tip of 10% added to my bill. The total should have been $29.59, but I was charged $32.55. The staff deliberately did not provide a receipt to conceal this charge. When I raised the issue with the general manager, their proposed solutions of a $2.96 check or a free 2-liter drink felt disrespectful. I expressed my concerns about the unauthorized tip, but the manager's response seemed dismissive. I expect a refund for the entire order due to this unacceptable and underhanded behavior by the business.

I placed an order worth $55 for food, but my two bread twists were missing. The driver promised to bring them, so I contacted the store. I mentioned seeing their commercial and expressed my disappointment. They offered me a free 2-liter drink or more bread, to which I declined and told them to keep it. The whole interaction left me frustrated, and I'd rather not order from them again. I have other pizza options nearby like Papa Murphy's, Round Table, Mountain Mike's, and Pizza Hut. I felt disrespected by how the situation was handled and believe I deserve a full refund. This experience has led me to decide not to patronize Domino’s in the future.

Hello, I'm Dawn G. with over 35 years of customer service management experience from Hastings, NE. I wanted to share some feedback about a recent experience I had with your supervisor at approximately 4:30 pm on 11/23/[redacted]. While addressing an issue with my order, the supervisor offered me the item they had initially messed up but then proceeded to charge me for it, which felt unfair given the circumstance. I believe it's essential for managers to show care and consideration towards customer complaints to ensure customer satisfaction. I think the supervisor could benefit from additional training to handle complaints better. Personally, I strive to provide constructive feedback to improve customer service experiences, which I have done successfully in similar roles in the past. If given the opportunity, I believe I could positively impact your stores as an undercover district manager, offering insights to enhance performance and customer satisfaction. Thank you for your time.

My spouse and I opted for an online order due to the lack of phone service. We came across a local **% discount ad for carryout before ** pm. We ordered two pizzas and considered adding a third, but had some queries. Upon visiting the local Dominos, we noticed a billboard advertising large pizzas for $**.** each, causing confusion about the pricing. Despite expecting a lower price with the ad, we paid the full amount. The staff member at the window did not address our concerns about the third pizza, which added to the confusion. I assumed the **% discount was already applied, but when I inquired about the advertised deal, I was told it couldn't be honored for online orders. Our initial order was prepared promptly, but there was a delay with the third pizza. This experience has left us unsure about which pizzeria to choose in the future. We would appreciate a complimentary meal to compensate for the inconvenience and uncertainty we faced. Sincerely, M&N Garbo

I placed an online order for pickup at the Bromley Lane store in Brighton, Colorado. Upon my arrival, Kyle, the manager, was rude and unprofessional. I waited 20 minutes before leaving my house for Jake to get my order. When I arrived, Kyle mentioned he had 10 orders in front of mine and couldn't give me an estimate. I found it unprofessional when he couldn't provide a time estimate for my pizzas. He then rudely asked me to leave the store. This behavior is intolerable. I may need to escalate this to the supervisor, Raul, if Kyle is not reprimanded or fired.

On November 27, [redacted], I placed an online order for a pizza, a sandwich, and chicken wings from the Domino's store located in Brighton, Colorado on Bromley Lane next to the King Soopers. When I arrived and spoke with Kyle, I informed him of my order, but he initially couldn't find it. After some delay, my order finally appeared on the screen. However, when I inquired about the wait time, Kyle was unhelpful and mentioned that my order was not a priority compared to other orders. When I asked for the store manager, Kyle claimed to be the manager and mentioned Raul as the regional manager. I tried to get in touch with Raul, but Kyle was uncooperative. Ultimately, due to the poor service and unprofessional behavior, I decided to cancel my order and express my concerns to the regional office. Kyle's dismissive and rude attitude made the experience very unpleasant, and I believe that his behavior should be addressed by management. This unacceptable customer service has left me with a negative impression of Domino's, and unfortunately, I will not be returning to this location.

I called to inquire about my recent order of two pizzas, a pasta bowl, chicken bites, and cheese bread. Unfortunately, the pepperoni pizza was extremely greasy and not appetizing. The manager, who mentioned his name was Brad or Brandon, insisted that it was supposed to be that way. Despite employees in the background being unprofessional, suggesting patrons go elsewhere if they didn't like it, I decided not to argue further. I plan to escalate this issue to corporate and share my experience on social media. I also notified Yelp to shed light on the matter. I have photos of the pizza in question. The manager mentioned contacting you, but I doubt any action will be taken. I hope to get this matter resolved as I am dissatisfied with the service received and the $50 I spent. Thank you.

I ordered a Philly cheesesteak sandwich for delivery, but when I opened the box, there was only bread inside. I contacted the Imperial Beach branch immediately to report the issue. The employee I spoke to insisted that I ordered the sandwich with no ingredients. When I requested to speak to the manager, the employee claimed to be the manager and refused to provide his name before hanging up. I am very disappointed with this level of customer service and expect a refund and an apology. This experience has left me extremely dissatisfied, and I believe there is a customer satisfaction guarantee in place. This incident has led me to decide that I will not be ordering from Domino's again in the future.

We ordered three pepperoni pizzas with light sauce and no garlic crust. Upon delivery, we received three cheese pizzas instead. After calling, they agreed to remake the pizzas and take back the incorrect ones. However, it's been over an hour and we are still waiting for the correct order. When I contacted the store again, the other manager was rude and kept hanging up on me. I have experience in customer service, and this behavior is unacceptable. It is disappointing that we haven't received what we paid for. I hope the store can improve its manager's customer service skills and handle situations better in the future. The incident occurred at Domino's at [redacted] N Pleasantburg Dr, Greenville, SC [redacted], at 7:30 pm on November 30, [redacted].

I ordered three pepperoni pizzas with light sauce and no garlic crust, but received three cheese pizzas instead. After calling the store, they offered to remake the pizzas, but it has been over an hour and we have not received them. When speaking to the manager, she was rude and repeatedly hung up on me, which I found unacceptable considering I work in customer service myself. I just want what we paid for and ordered. The Domino's store is located at *** N Pleasantburg Dr, Greenville, SC *****. This happened at *:** on Saturday night on **-**-****. I request a full refund as I will order from a different place due to this experience. The order number was [redacted].

I reside in Minneapolis, Minnesota at zip code [redacted]. I contacted the Crystal Domino's location in the Crystal Shopping Center to order a pizza for delivery. The lady who answered put me on hold for over 30 minutes. She mentioned that she was unable to twice-bake my chicken wings and refused to take my order, even though she had taken my credit card information. After another 30 minutes on hold, I grew frustrated and decided to cancel my order. The lady assured me she would refund my money. However, two hours later, a pizza was sent to me, which I refused. She had promised to cancel my order and refund the money, but I have been charged twice on my credit card for $25.67 each. Now my bank will need to charge me to reverse both transactions. This incident occurred at the Domino's in the Crystal Shopping Center in Minneapolis, Minnesota.

I purchased a pizza and unfortunately, it was burnt. Additionally, my order was missing the dipping sauces. Upon calling the store to address this issue, the employee I spoke to had an unhelpful and rude attitude. Despite explaining the situation, she seemed confused and took a while to comprehend that I was missing two marinara and one ranch dipping sauce, not garlic or icing options. This lack of attention to detail and poor customer service left me feeling frustrated.

I am writing to express my frustration with the recent email I received from your company regarding donations to St. Jude's Hospital. The email truly upset me as it felt like a guilt trip, especially coming from a large corporation like yours. Not only have I experienced numerous errors with my orders, being overcharged for items I never received, but now being asked to donate when I'm struggling on a minimum wage income is beyond disappointing. I have taken a screenshot of the email and shared it with a contact at the LA Times to shed light on this questionable practice. It's important to address this issue and consider redirecting the misplaced funds towards charitable causes instead of burdening customers further.

I had a disappointing experience at the Beverly Blvd location. I placed an order, but it was canceled without any notification. If I didn't check the tracker, I wouldn't have known about it. When I called, I was told that someone else canceled my order, and the staff even questioned if it was really my order. Despite it being linked to my phone number and paid for with my own debit card, they insisted that another person had canceled it.

I ordered food for delivery scheduled for 7:14 pm. I contacted them twice. Initially, a representative stated it would arrive 10 minutes after 7:39 pm. Also, I missed a call from an unknown number prior to reaching out to them. During my second call, the store manager mentioned security reasons for not delivering my order to me and my kids. They then abruptly informed me it wouldn't be redelivered and hung up. This experience has deterred me from ordering from this Domino's Pizza branch in the future. The customer service was disappointing, and it seems like they need a new team to oversee the operations.

On December 1, [redacted], at 6 pm, we placed order no. [redacted] for delivery to 3/4 A Pocket B Phase 3, Ashok Vihar, Delhi, with contact number [redacted]. Unfortunately, there was an error with the delivery address set to Dikhushbagh Industrial Area due to confusion in the app. Despite contacting customer care twice and being redirected to Domino's Model Town Center, we were still unable to receive the order. The delivery boy, upon contact, refused to deliver, and the store manager also declined. They assured us that a refund would be processed within 7 days. However, the online status shows the order as delivered. I'm concerned about when I will receive the refund.

I placed an order for pizza and cinnamon twists from the Domino's in Norfolk, NE [redacted]. Despite being told it would only take 25 minutes, my order arrived nearly 40 minutes late. This delay made me late for a gathering. When I inquired about the 30-minute refund policy, I was informed it wasn't applicable. They also refused to provide me with coupons, even after I mentioned I shouldn't have to pay full price because of the delay. I suggested receiving a coupon for a discount on my next order, but they seemed unsure of how to proceed.

Good evening, my name is Krystal. I placed an order at your store located at [redacted] 3rd Ave Bronx, NY [redacted] around 5:57 pm. I work for a pizza store myself, and I find it unusual for an order to be canceled just over an hour after it was placed. Typically, deliveries take 30-45 minutes, and canceling an order should only take less than 10 minutes. I tried to contact the store by calling Dominos multiple times but couldn't get through or was put on hold for 10 minutes. Finally, when I reached someone, they said there was no order under my number or address. Despite showing them my email confirmation from 5:57 pm, the store claimed my order was canceled due to a lack of delivery drivers. This caused an inconvenience as I had to find another dinner option for my two small children after waiting for over an hour. This experience was frustrating, especially coming from someone who manages a Pizza Hut and understands that mishaps can occur, but this situation was particularly frustrating and unusual for me.