Domino's Pizza Customer Service Issues

During my visit to Caldwell, Idaho, my family placed an online order with Domino's. Unfortunately, there was confusion about where to pick up the order. After several back-and-forths between two Domino's locations, the pizza was finally retrieved. The ordeal was frustrating, especially since my mom, who has leukemia, was hungry. When I spoke with the manager about the situation, the response was unhelpful and the pizza arrived cold and unappetizing. I believe some form of compensation is warranted due to the inconvenience caused by the mix-up at Domino's in Caldwell, Idaho.

Dear sirs, My name is Daniel M. I've been attempting to contact you and Doufood without success for the last few weeks, through emails, phone calls, and even the branches in Vienna and Bratislava. I'm interested in discussing the possibility of opening a branch in Budapest, Hungary. With my experience at Dominos Pizza, I've received an offer to expand to another country. After investments led me to Budapest, I believe this city holds great potential for a new branch, given my family's history and business experience in real estate there. Looking forward to your response. Best regards, Daniel Contact: Phone: +[redacted]9 Email: [redacted]

On October 15th, I placed an order at my online Domino's store (#[redacted]) and attempted to use PayPal for payment. However, I was instructed to use a different method to pay the total amount of $31.14. After contacting store #[redacted] in Everett, WA, they were unable to locate my order using my phone number and advised me to speak with the manager to request cancellation of this transaction with PayPal. Currently, there are two pending transactions in PayPal for $31.14 each to pay Domino's Pizza. I kindly request that Domino's at location #[redacted] in Everett, WA cancels both PayPal transactions as I have already cancelled the order and did not place a second order for the same amount.

I recently started working at Dominos but have decided to leave today. I need to address the behavior of a certain "manager" at the store. On my first day, this manager barely greeted me and instead sat on her phone while we had orders waiting. When she finally came over, she condescendingly went through her rules, asking if I spoke Spanish, to which I replied that I knew some from high school. Her response was quite rude, saying she should have hired a Spanish speaker. Additionally, during my interview, I was the first one there, but she chose to help someone who arrived last before me. This experience has left me extremely disappointed in Dominos, especially considering I worked at a much friendlier location in a different state for nearly three years.

I recently contacted my local Domino's Pizza in Augusta, Maine regarding an ongoing issue with my orders. Despite paying around $15 for a specialty pizza, the order was incorrect for the third time. After speaking with someone who identified as a manager, the call abruptly ended, leaving me disappointed. I genuinely enjoy Domino's Pizza and frequently order from them, but the consistency issue with higher-priced items is troubling. The store did mention sending a certificate for a free pizza for a previous mistake, but it never arrived. I am starting to feel undervalued as a customer. I am unsure how to address this ongoing problem with the Augusta Domino's branch.

We reside just minutes away from the nearest Domino's, and this is the second occasion we have attempted to place a delivery order to our residence. However, each time we request delivery, the staff becomes unpleasant and insists they cannot deliver to us due to the distance. Strangely enough, we frequently observe their delivery vehicles passing by our house multiple times a week and continue further down our street. When we inquire about this, they become defensive and accuse us of dishonesty. It would be preferable if they could provide a valid explanation for why they are unable to deliver to our address. We are uncertain if this issue stems from personal problems with the previous homeowners of our residence. After speaking with a different Domino's location slightly farther away, they mentioned that they should have been able to deliver to our address. The lack of satisfactory customer service at the store is concerning to us.

I placed an order for pizza delivery at my workplace in November [redacted]. Since then, I've faced issues with the delivery driver adding his tip without my consent and forging my signature, resulting in the theft of my money. Despite reporting this to the manager and the fraud department, the only response I received was that the driver was terminated. I was advised to contact my bank for a refund, but this information was given too late for me to take action. I am frustrated with the lack of resolution and have even suggested receiving compensation like a free pizza or gift card to no avail. I seek assistance in resolving this matter as it has dragged on for almost a year without any concrete solution. I have kept track of the date and amount involved in the incident.

I reside in Mason, Ohio, and recently placed an order for pizza from Domino's. Unfortunately, when the pizza was delivered, my aunt found it to be overcooked and very thin. Despite her dissatisfaction, she did not complain initially. Upon my return, I tried the pizza and found it inedible. We then called the manager together to address the issue. Regrettably, the staff member we spoke to was extremely rude and unhelpful before abruptly hanging up on us. Following this incident, she has blocked our number. My name is David Hall, and my aunt is Mary Todd. We reside at Shadow Lake in Mason, Ohio. I can be reached at [redacted]. We are hoping for a more reasonable response to this matter as the service we received was unacceptable.

To whom it may concern, I am writing to address my situation as a Domino's employee. Initially, when I joined the company as a pizza delivery driver, my car was in excellent condition. However, after consistently driving long hours, often up to 15 hours a day, seven days a week, my car has broken down. This has left me unable to work, jeopardizing my ability to pay for rent and food. Facing homelessness in just a few days, the lack of support or assistance from Domino's is concerning. As employees, we do not receive adequate compensation or benefits. I am seeking corporate intervention to address this pressing issue, as I feel undervalued by Domino's. I can be reached at [redacted] or via email at [redacted] Sincerely, Adrian G. G.

I frequent the Dominos branch in Norcross, GA regularly, and up until now, I've never had any problems with their service. However, tonight has been a major disappointment. According to the tracker, my order has been ready at the store for nearly 45 minutes without being delivered. I understand delays happen, but receiving food that's over an hour old is not acceptable, especially considering the prices. When I reached out by phone, the staff member was rude and dismissive, claiming the food would still be hot. This lack of concern for the quality of the food is concerning. Despite being a loyal customer who tips well, I am incredibly disappointed with this experience and will be seeking food options elsewhere in the future.

I placed an order online and was disappointed with the lack of tracking information. This caused me to wait outside for 30 minutes. Upon delivery, the driver was impolite. The pizza's appearance was unappealing and it arrived cold. My flat mates also found it distasteful. Upon contacting the Prahran shop, there were initial concerns about the staff's behavior, but one person was polite at first. However, the manager's response was defensive, blaming traffic issues for the problems with the pizza. I attempted to explain the situation, having only four slices left from sharing with my hostel mates, but the manager was dismissive and unprofessional. The overall experience left a lot to be desired, and the manager's attitude was disappointing.

I would like to address an issue with the Domino's store in Atascadero, California. During my recent experience, I encountered significant problems with delivery, where my order was consistently over one and a half hours late. Tonight's order did not arrive at all, and a previous order was cold and stale. Despite our dissatisfaction, we were denied a replacement. As loyal customers who switched to Domino's due to a positive initial experience, we are disappointed by the lack of resolution and compensation for our previous unsatisfactory order totaling nearly 60 dollars. The handling of these situations by the staff has left us disappointed, prompting us to seek alternative options for our future gatherings and office parties. We hope for a prompt response and adequate resolution from Domino's to prevent further action. Regards, Christie L. at [redacted]

I placed an order using your app and attempted to pay with a credit card twice. However, the screen indicated a payment processing issue. I then tried a different card, a Commonwealth Bank debit card, and encountered the same problem. Despite this, $23.01 was debited from my account by Dominos Estore. I contacted the Glebe store to inquire about the order but was informed there was no record of it. When I asked to speak to the manager, I was told they were not available. I requested contact information for the head office and franchisee but was unsuccessful. It appears that the store is poorly managed and supervised, leaving me feeling frustrated. I would appreciate it if someone could reach out to me to clarify the situation regarding my payment and address the lack of supervision and assistance at the store.

On September 3rd, I placed order #[redacted] at a store in Indianapolis, IN. I was initially told it would take about 45 minutes, but it took over 2 hours to receive my food. While I didn't request a refund, I was informed I would receive one. However, despite following up, I never received the refund. After contacting corporate and being promised that the store owner would reach out, I still have not heard anything. Currently, I have been on hold with corporate for 1 hour and 17 minutes, with my position in the queue remaining at #1 for about 15 minutes. This situation is incredibly frustrating, as I would like to order from Domino's again but am unable to due to this unresolved issue. The lack of communication and follow-through is disappointing.

I would like a refund of $17.56. I called the store to have it picked up right before closing time as the items delivered were unsatisfactory. The wings were overly barbecued with sauce that was too sweet, nearly inedible. The pizza had excessive garlic parmesan sauce and lacked proper cheese, making it inedible as well. I do not want a replacement or credit, just a refund. This was my first and last delivery experience with the store. I usually opt for carry-out to avoid such issues. Please delete my online account and payment information after processing the refund, as I will no longer be ordering delivery from the store. Thank you.

On Saturday the 19th, we placed an order for 2 pizzas and garlic knots for delivery. The app indicated a 30-minute delivery time, but after waiting for 45 minutes, we contacted Domino's customer service. Unfortunately, we experienced a prolonged hold time of 35 minutes before speaking to a rude employee who was unhelpful and disrespectful, claiming they were busy. Requesting to speak to a manager, we were informed they were unavailable for approximately an hour. Despite this, we requested that our delivery be sent out. After waiting an additional 45 minutes with no delivery, we contacted Domino's again. Eventually, we were able to speak with the manager after expressing our desire to cancel the order. The manager apologized for the inconvenience and offered two pizzas for free while we would pay for the garlic knots and delivery. However, due to the lengthy wait time of over 3 hours, combined with the unprofessional attitudes displayed, we decided to seek dinner elsewhere.

I submitted this complaint on November 15th. I have only received an email from Domino's Pizza India with ticket number [redacted]2, stating they would respond within 5 hours. However, as of today (October 24th), I have not heard back. To Domino's Pizza, My wife and I, both in our late 70s, enjoy eating pizza. Our favorite is chicken, bacon, camembert with crème fraiche (when available) from Domino's. Last Friday, we got our pizza from Domino's Birkdale and noticed the base was undercooked. Even after lifting a slice, the dough remained soft and doughy beneath the thick crème fraiche. We notified the branch and they sent a replacement, but the base was still uncooked. The delivery person agreed and took the pizza back. Upon contacting the branch, they insisted this was normal. I visited the store on Sunday to discuss with the manager, who claimed the undercooked base was typical for crème fraiche toppings. I disagree. Paying $17 for an inedible dinner was disappointing. I am unsatisfied with the response from your Domino's branch. Sincerely, David T. [redacted]

Dear Dominos, My wife and I, a couple in our late 70s, enjoy pizzas with chicken, bacon, camembert on crème fraiche. We ordered from Dominos Birkdale and encountered an issue. The pizza had an undercooked base, even after a replacement was delivered, the problem persisted. The branch claimed this was normal for pizzas with a crème fraiche sauce, which I disagree with. The photos clearly show the uncooked base, which was disappointing and not worth the $17 we paid. I spoke with the manager, who also defended the quality. I believe a soft, doughy base is not standard for any pizza. This experience was not in line with our past pizza encounters. I am disappointed with the Dominos branch's response to this matter. David T. [redacted]

I'm currently a college student studying for a significant exam scheduled for tomorrow (Friday). To make our study session more enjoyable, my friends and I decided to order a medium pizza and cheesy breadsticks from Dominos. However, despite my initial order showing a deduction of $16.73 from my account, Dominos claimed they had no record of it. Consequently, I placed a second order, resulting in being charged twice. Trying to resolve this issue, I've been waiting on the phone with the corporate office for 35 minutes and I am still the 10th caller in line. This misunderstanding has caused a significant inconvenience, and I am seeking a FULL refund for the duplicate charge. I am willing to provide an email with the bank receipt indicating the $16.73 deduction. This pizza order has unexpectedly transformed into a rather frustrating situation.

I recently placed an order at Domino's in Chambersburg, PA. Since my rural home is too far for delivery, I opted for pickup. After a 35-minute drive, I collected my order through the drive-thru. Unfortunately, my 2-liter Coke was missing. Upon arrival at home, I realized the 4 garlic sauces I paid extra for were also absent. When I contacted the store manager, she offered to comp me the sauces for my next visit, which I had already paid for. This did not resolve the issue to my satisfaction. I would appreciate proper compensation for the inconvenience. Thank you.