Direct Express Customer Service Issues

A deposit was made to Daniel R. for the September Social Security payment. We have been trying to deliver the Direct Express card to [redacted] N Fernwood Ave, apt 3, Clearwater, FL [redacted], but it was mistakenly sent to [redacted] 59th St, Kenneth City, FL. My name is Edna L. and I am the Payee for Daniel R. I kindly ask for your assistance in resolving this issue as the payment is for September's check. Your help in this matter would be greatly appreciated. Thank you.

I recently realized that my card was lost, so I ordered a replacement. Unfortunately, I hadn't updated my address with the correct information. Consequently, the replacement cards were sent to the wrong location. I have since updated my address with social security. My correct address is: Norbert Gibson, [redacted] Annapolis Drive, GlenAllen, MO, [redacted]. My date of birth is May 16, [redacted], and my social security number is [redacted]-64-[redacted]. Please send the replacement card to my updated address immediately using expedited delivery. You can reach me at my email [redacted] or phone [redacted] if you need more information. I appreciate your prompt assistance as I need access to my funds urgently to pay my rent and bills. Thank you for your help. Norb G.

During my incarceration from September 4th to October 4th, [redacted], my Direct Express account with the card ending in [redacted] was used without my authorization multiple times. As the only authorized user on the account, I am concerned about how my funds were spent during that period. I have a specific account and routing number where I would like my funds to be transferred. I had a new Direct Express card sent to [redacted] Whitmore Drive, Cincinnati, Ohio [redacted], but there have been issues with that mailing address, causing items to be returned. Unfortunately, I do not have a current mailing address to provide. Can you assist me in resolving this issue by transferring the funds to my account with the provided account and routing number? Thank you.

On October 1st, I visited an ATM at BOM in Hemphill, Texas. When retrieving my card, I accidentally dropped it and the machine closed with my card inside. During this challenging time fighting COVID-19 for over a month, my SSI is my only means of support. I urgently need my funds credited back to my Direct Express account. I seek guidance on resolving this issue promptly as my situation is dire. I am willing to make any necessary arrangements to resolve this matter quickly. Due to my illness, I have been isolating to avoid exposing others to COVID-19. My name is Shannon S. Sanford, and I reside at [redacted] Rice Street, Unit 3, Hemphill, Texas, [redacted]. You can reach me at [redacted] or Safelink at [redacted]. I am currently on the Direct Express helpline and kindly request assistance in addressing this matter. Your help would be greatly appreciated.

I have been trying for several months to cancel three different services that I keep getting charged for: T-Mobile Cell Phone Service, BeenVerified.com, and a similar service to PeopleFinders.com. The total comes to around $[redacted] per month, which is a significant amount for me. Despite cancelling them, the charges continue, causing me financial strain. I am a senior on Social Security Disability with a fixed income. The charges are deducted at 1:01 AM EST, making it difficult for me to manage my expenses. I have tried contacting their customer support lines daily without success, as I lack the necessary cancellation codes, PINs, and passwords. Please assist me in stopping these unauthorized charges as they are impacting my ability to afford housing. I appreciate any help you can provide. Thank you. Regards, JMM.

I have been repeatedly charged for services I canceled, but I am unable to access my Direct Express account due to phone issues. My phone number associated with the account is [redacted], which is broken. I am using a temporary TextNow number, [redacted], until I can get a new phone tomorrow. I have tried to stop auto-pay on my T-Mobile cell service but cannot access the necessary information due to a damaged phone. I recently moved, lost my records, and am unable to afford the extra charges. I have canceled BeenVerified.com and PeopleFinders multiple times but continue to be charged. I am requesting assistance as I face potential homelessness if these charges continue. My new contact information is [redacted] (effective Tuesday, 2NOV21) and [redacted] Please use the temporary TextNow number to contact me until I restore my Metro phone line.

My mother, who relies on Direct Express for SSI payments, is struggling to get her new card after they claimed to have sent one due to expiration. Despite numerous unsuccessful calls and no customer service support, we are determined to switch banks for her. We urgently need to transfer the funds from the missing new card to another one so she can cover her rent. It's frustrating that neither Direct Express nor SSI seem to provide assistance with this issue. Direct Express advises going to their website, but no solution is found there. We appreciate any swift help. Thank you.

I have not received my SSI payment. I spoke to the Social Security office, and they mentioned that my funds were released, but I have not seen them in my Direct Express account. Due to the high call volume, I'm unable to reach anyone for help. Today is November 2nd, and this delay is causing issues with my bills. My cable service was disconnected because I couldn't pay, and I will now have to pay a reconnect fee. I'm worried about my rent, electric, gas, and cell phone bills being past due as well. Despite Social Security saying the funds were released, I'm left without the much-needed money on the 1st of the month. The long wait times on the phone have been frustrating, with multiple transfers and no resolution. I urge Direct Express to release my funds promptly and cover the additional fees incurred due to this situation. The delays are causing me significant stress as I rely on these funds for my expenses.

I am struggling to receive a refund from your company. All changes have been validated by Social Security, and all required forms were submitted to the Social Security office last week and this Monday. I've been communicating with [redacted] for three weeks, spending endless hours waiting on the phone with no response. My case number is [redacted]12. I have sent my birth certificate, two state driver's licenses, front and back of my Social Security card, and my UCARE card multiple times through email, along with screenshots of conversations with your ID verification department. If the hold on my account is not cleared within 24 hours, I will escalate this issue to my MN State Representative and the MN Attorney General. I have already reported a fraud case in September [redacted]. This situation is causing me significant stress due to my heart condition and could lead to hospitalization. My name is Kimberly M., born on 08/07/[redacted], the owner of Direct Express card # [redacted][redacted].

I encountered an issue while trying to add my card to Google Play as it was denied by the issuer. When I attempted to contact support via phone, I was advised of high call volumes and directed to try again later. Consequently, I tried to create an account online, only to realize I already had an existing one. While registering, I opted to save my password and inadvertently replaced the previous login details with new ones. Upon requesting a code or temporary password to access my Gmail, I never received it, leading to being locked out of my account. Despite being advised to call back due to high demand, the automated system failed to send the verification code to my Gmail. I am currently unsure of how to proceed and would appreciate any assistance available.

I want to stop payments on two websites. One is "SeekHD.com." I used their service only once in August, and they continue to charge me twice a month. I also used "SpokeoSearch" in August, but only for that one day. They also continue to charge. I used them both because my daughter called from Phoenix, AZ, saying she was lost, and we couldn't find her for a week. But they both continue to charge my card. The first charge was only for 99 cents. Please help stop them.

I contacted on November 1st regarding an issue with my brother, Michael W., who receives Social Security disability benefits. His Direct Express Card did not have his payment on the 1st. After contacting customer service, we were informed of nine unauthorized charges on the card from Spectrum and Comcast. Despite contacting the companies, they directed us back to the bank. Since Michael does not have a traditional bank account, we are struggling to resolve the fraudulent charges. Social Security suggested that Direct Express should handle the situation. I have attempted to reach out multiple times without success. We rely on this money for essential expenses, and it's urgent to address this matter promptly. Appreciate any assistance. Thank you.

I am reaching out regarding my father, Kenneth W Addison, born on 12-30-53. His original address when he got the card was [redacted] State Road [redacted] #12, Moores Hill, Indiana [redacted]. He holds a Direct Express card and has been residing in a nursing home since March [redacted]. My sister, Katie Hancock, has access to his account and has been using his SSI funds without authorization. I believe the card needs to be frozen immediately. I have informed the Social Security office and his care facility, but wanted to make you aware of the situation. Unfortunately, I don't have my father's Social Security number or the card number to speak to a live representative. I am unsure of the next steps to address this issue and would appreciate any assistance. Thank you.

I reached out to UPS, but they couldn't locate my address, despite receiving mail here previously. The package I'm waiting for is crucial, as I'm moving from [redacted] Southampton Street, a homeless shelter, to a new place today. I'm really hoping to receive my Direct Express card by Friday. I don't want to face delays and spend another weekend at the shelter. I'm willing to pay extra for expedited service if needed. Please do your best to ensure it arrives in time. Your prompt response is highly appreciated. Thank you and God bless. - Richard F.

I am having an issue with Coameica holding my last 3 SSI deposits and I am unable to withdraw any funds. I requested a Direct Express card in July but never received it. Despite sending various documents as requested, they did not accept any as proof of my identity. After multiple attempts, they finally requested my birth certificate and SS card photos. I complied, but have not heard back since. This has left me without any money for 3 months as SSI is my only source of income. I have provided all the necessary documents yet have not received any resolution. If this matter is not addressed, I will involve my disability lawyer. Thank you.

I have been experiencing continuous issues with my Direct Express card for almost a year. Each time I call customer service, I am put on hold for long periods, and then the representatives cannot resolve my problem. Recently, someone canceled my card without my knowledge, and despite sending copies of my ID as requested, they claim they never received them. The supervisor offered no new help or solutions. I urgently need access to my funds to pay my bills, as my card is now useless and I have incurred late fees. I do not want a new card from Direct Express; I simply want my funds transferred to another account or card that I have. Please assist me promptly in resolving this matter. Thank you.

I receive disability payments on the third of every month. Direct Express locked my card from the 2nd due to what they call suspicious activity, which is just me checking for my funds. I've been struggling to reach customer service and need this resolved promptly to pay bills and provide for my children. I am extremely frustrated and eager to close my Direct Express account. I urge you to address this issue and improve your customer service as I have urgent bills to cover.

On November 3, [redacted], I received my SSDI payment. Unfortunately, that same day, my brother took my debit card from my purse and made unauthorized transactions. The unauthorized charges on that day were $[redacted].00 at an ATM on Groesbeck, $20.00 at Wendy's, and another $20.00 at Wendy's. On November 5, [redacted], two more unauthorized transactions were made: $[redacted].00 at Burger King and $50.00 at Metro PCS, totaling $[redacted].00. I have been experiencing extreme stress due to my youngest son's severe car accident and multiple surgeries. Despite calling multiple times today to resolve this issue, I was hung up on each time. I urgently need these unauthorized charges reversed and the associated service fees refunded within 72 hours. I am deeply disappointed with the lack of customer service and the additional stress this situation has caused me.

I recently updated the Social Security office in Pensacola, FL, to change my mom and brother's benefits to direct express. When the cards were sent, my mom's arrived at our current address, but my brother's was mistakenly sent to our old address in Florida due to mail forwarding. Despite being told both benefits would be on one card, I realized there are two separate cards when I checked online. My brother's benefits were loaded onto the card I don't have. Social Security mentioned consolidating benefits onto one card was possible and referred me to you. If combining the benefits is feasible, could you please arrange it? If not, I kindly request to cancel the card ending in [redacted] and issue a new one to the correct address on file.

I recently fell victim to a scam and had to cancel my card. While filing a dispute with customer service, the call suddenly disconnected. I just cancelled my card, and they abruptly ended the call after providing an expected card arrival date. The situation involved a $99 charge, jeopardizing my ability to pay rent. I urgently need a call back to resolve this issue. I can be reached at [redacted]. I am Mary Fernandez. It's frustrating that Direct Express does not offer the same level of protection as Chime, where any unusual activity triggers immediate notifications. Please assist me with this matter. Thank you.