DirecTV Customer Service Issues

I had to cancel my service due to a move since my new landlord did not allow a satellite dish. After canceling the auto-pay, DirecTV withdrew $[redacted] from my bank account for an installation that never occurred. Despite canceling my service on December 20th, five representatives assured me that the money would be refunded. The latest representative mentioned a refund by January 24th after the end of the billing cycle. As my last bill was approximately $52, I anticipated over $90 to be returned by January 24th. Regrettably, I have not received the refund yet. During my recent attempt to contact them, I encountered a rude representative who did not grasp or sympathize with my situation. I simply seek the prompt return of the unauthorized amount taken from me.

I called about a month ago to discuss my DirecTV bill. Despite being told that I was a valued customer, the only way to save money was to remove an HD channel package. However, last night at my son-in-law's house, he mentioned his DirecTV bill had been reduced to $[redacted] a month without a new contract. I want to go back to my previous package and get the same $[redacted] per month rate. I noticed that new customers are offered rates under $90 per month on the website, which makes me feel undervalued as a customer. I may consider canceling if this issue is not addressed.

Joe and Ronda Braach experienced issues with their recent move from [redacted] Coyote Run, Eureka, MT [redacted] to [redacted] N Mount Christie Dr, Hoodsport, WA [redacted]. Despite requesting the moving program, the technician informed them it was not feasible upon arrival. They have attempted to return the equipment without a response and had to settle a disputed bill to speak with an agent. They seek clarification on the charges billed, how to cease future fees, and receive reimbursement for the expenses already settled.

I have spoken with five DirecTV agents to set up a new customer account. Throughout these conversations, I emphasized that I am hearing impaired and requested that they email me the details of my purchases. Despite their assurances, none of the agents followed through by sending the information. When I inquired about why I hadn't received any emails, I was informed that DirecTV does not send emails with attachments. I made it clear to all agents that I do not make online purchases and prefer to pay by check or cash.

I recently spoke with your customer service and was told I have a 2-year contract. This is surprising, as I specified no contract when signing up last year. I am asking for a copy of the audio where I agreed to this 2-year contract. I anticipate receiving this promptly, or my attorney will contact you. My phone number is [redacted] and my email is [redacted] Thank you, D. Mills Account # [redacted]4

I have been a DirecTV customer for over six years, and I am interested in upgrading to the Genie boxes. However, I am concerned about additional costs as my monthly bill is already high. I am hoping to find a way to upgrade to the Genie boxes either for free or at a discount, especially considering my long-standing loyalty as a customer. I currently have the protection plan and wonder if that could help cover any potential costs associated with the upgrade. Thank you for any assistance you can provide.

I recently signed up for Direct TV through Century Link on 12/27/19. I spent almost an hour on the phone with them and wrote detailed notes. Initially, I was informed my Direct TV bill would be $83.48, with subsequent bills around $63. However, the February 1 bill from Century Link totaled $[redacted].63, including a $[redacted].00 HD-DVR Receiver charge that was never mentioned. Additionally, I was told I would receive a DVR capable of recording 5 programs simultaneously, but what I received can only handle 2 or 3. When I called customer service, "Phil" couldn't explain the charges and was unable to find a supervisor to speak to. Feeling extremely frustrated, I am considering seeking legal advice and sharing negative feedback about Direct TV on social media. I would appreciate any assistance to resolve this issue. Thank you, Eric M.

I placed an order for a TV package on 2-27 and was given a confirmation number. The technician arrived at my house on 2-28, but before he started, I requested Direct to send me an email with my price guarantee. Unfortunately, Direct was unable to locate my confirmation number. The price I was quoted on the 28th did not match the price I had agreed to when placing the order. Despite being charged $19.95 on 2-27, Direct could not validate the initial price I was given. I spent 2 hours on the phone with customer service on 2-28 trying to resolve the issue. Despite receiving emails from AT&T on 2-27 with the confirmation number, no one at Direct could locate it. I decided to cancel the service as the technician informed me the order was incorrect, and equipment was missing. I am seeking a refund of the $19.95 that was charged to my card, even though Direct claimed it had not posted to my account. I am eager to know when the refund will be processed. I have had a frustrating experience dealing with Direct's representatives and am disappointed with their service. Thank you. Account [redacted] Confirmation [redacted].

I recently became a Directv customer with two accounts. The account at [redacted] Federal, installed on 2/25/20, is giving me trouble with the box and remote. Since the first day, I've been getting messages about the box overheating and the picture freezing. Despite waiting a day or two, the issue persists. After contacting customer service, they suggested I needed a new box but would incur a fee if I didn't opt for the $8.95 monthly equipment charge. I declined the service appointment. Subsequently, I encountered problems with the remote and was advised to change the batteries, which didn't resolve the issue. Another call confirmed I needed a new remote, which would cost $15. After expressing my dissatisfaction, a supervisor agreed to waive the fee, but I am now waiting for the remote to be delivered in 3 to 5 business days. I am without TV service until then and would like new equipment at no cost and a credit for the days without programming. This experience has left me unhappy, especially within the first week of service.

On Wednesday, March 04, a DIRECTV representative visited my home to sell their products. I was assured that my package would include three Brazilian channels for a total of $[redacted] per month. The installation was set for Thursday, March 05, for DIRECTV and Friday, March 06, for internet. However, after the installation, I discovered the Brazilian channels were not included. When I contacted customer service, I was informed there was an additional $19 charge for one Globo channel and the other two channels were not part of my package as promised by the seller. This discrepancy left me feeling deceived, especially after discontinuing service with my previous provider in anticipation of this deal. The lack of transparency and disrespect shown by DIRECTV was disappointing. I must point out that the subcontractor, Alex, acted with honesty and diligence. However, when requesting the return of equipment and antenna removal, there were further inconveniences. Despite our efforts, the equipment was not collected, leaving us to handle the return ourselves. The failure to reconnect our services, remove the antenna, and the additional costs incurred reflect a lack of accountability. I share this experience to caution others and hope for better service from DIRECTV in the future.

After being a DirectTV customer for over 20 years, I cancelled my service on January 23, [redacted]. I recently received a bill for $[redacted].39 for early termination, even though I had "Extra $" credited until January 28, [redacted]. We should have canceled in [redacted], but the discount kept us. I have already returned both receivers, one being 8 years old and the other 15 years old. I just want to move on without being bothered by DirectTV. Despite 20 years of loyalty, customer service insists I owe. They mention a contract, which I don't recall signing.

Upon reviewing my March [redacted] bill, I have identified two issues that need to be addressed. 1. There appears to be a charge of $5.99 for the Angry Birds movie purchased on 2/20 through the remote control. This purchase was made by my 5-year-old, even though we have parental controls requiring a code for purchases. We have previously asked DirecTV to block all purchases, making this charge unauthorized. I kindly request the $5.99 charge to be reversed. 2. Last month, a representative contacted me regarding an HBO promotion. However, there seems to be a misunderstanding about the terms of the promotion. I was under the impression that HBO and Cinemax together would cost $15.99, with a $15 credit for 12 months, resulting in a monthly charge of $0.99. However, my bill reflects a charge of $15.99 after the credit, which was not the expected outcome. I would like the "HBO and Cinemax" service removed and the prorated amount credited back to my account.

I purchased the DIRECTV Plus AT&T Internet [redacted] package from Costco on 2/23/[redacted]. At the time, I was told I could have up to four Genie boxes with the installation fee waived. Instead, I received one Genie box with DVR as requested. Despite unsuccessful attempts to install the DIRECTV app on my Smart TVs for streaming, I was originally promised this feature. I called DIRECTV customer service numerous times seeking to have two additional Genie receivers installed without the $99 activation fee as promised in the original offer. After spending over 5 hours on the phone and revisiting the salesperson, the issue remains unresolved. I am seeking assistance to fulfill the original offer without incurring the installation fee for the additional Genie receivers.

I recently received a call from a man claiming to be from Directv, offering a new box in exchange for the old one. He asked for a $[redacted] check as a security deposit, promising it wouldn't be cashed and would be returned during the box switch. Despite having accepted a similar promotion from him a few years ago, I'm now doubtful about the legitimacy of his request. I've canceled the appointment, but I did share my SS# with him to update my account. I regret sharing this information, as he seemed very convincing.

Dear DirecTV Customer Support, I, Jack Sevison Jr., am reaching out regarding charges on my parents' checking account. I have power of attorney for my 86-year-old father, Jack Sevison, who resides in a nursing home in Brigham City, Utah. Despite canceling DirecTV back in September [redacted] and switching to Dish Network, charges have been debited from their account. I verified with Dish Network that their service started in September [redacted]. I need to speak with a knowledgeable DirecTV representative to resolve this issue promptly. Please have someone contact me at [redacted]. Best regards, Jack Sevison Jr.

Dear DirecTV Customer Support, I am Jack Sevison, writing on behalf of my father who resides in a nursing home in Brigham City, Utah. I have financial power of attorney over my father's affairs. We have noticed that DirecTV has been charging my parents' checking account for services they have not used since September [redacted], when they switched to Dish Network. I have confirmed with Dish Network that their services started in September [redacted]. Please have a DirecTV representative contact me at [redacted] so we can resolve this matter promptly. Thank you, Jack Sevison Jr.

Dear DirecTV Customer Support, I'm Jack Sevison Jr., contacting you with financial power of attorney from my 86-year-old father living in a nursing home in Brigham City, Utah. I discovered DirecTV charges persisting in my parent's account after switching to Dish Network in September [redacted]. Despite canceling DirecTV service, payments continued. Confirmed by Dish Network, their service began in September [redacted]. I seek resolution and request a DirecTV representative with authority to assist promptly. Contact me at [redacted] to resolve and reimburse all payments since September [redacted]. We no longer have DirecTV services or equipment. Best regards, Jack Sevison Jr.

I have a debt in collections from AT&T for my previous DirecTV account. The address associated with the account was [redacted] County Line Rd, Ravenel, SC [redacted]. My name was Lillian H. Mirabela, but it may have been listed as Lillian Atkinson back then. The account number in question is [redacted]6, and the outstanding balance is $[redacted]. I recall resolving this matter in past phone conversations, which should be documented in your records. Despite spending almost 3 hours on hold, I was unable to reach anyone for assistance. Contacting you online seems challenging, so I prefer a phone call. If necessary, I can provide my email for further communication. It is imperative to address this promptly as it has adversely affected my credit. I am unsure if the current account I have with you is related to this issue, but I am willing to search for the previous bill with notes detailing the resolution.

I spent 2 1/2 hours today dealing with your customer service team at DirecTV. Initially, I was incorrectly transferred to AT&T wireless and wasted an hour on hold before being told they couldn't assist me. After calling back, I was placed back in the AT&T wireless queue by your system, leading to another hour on hold only to be told they couldn't help me once more. Upon my third call, I was transferred to a supervisor who also couldn't provide a solution. As a loyal DirecTV customer since the early nineties, currently receiving a $90 credit on my DirecTV Premier package, I wanted to inquire about extending the promotion. Unfortunately, after several unsuccessful attempts with representatives and supervisors, I reluctantly accepted a downgrade to DirecTV Choice with three additional premium channels. I was informed that the downgrade would begin immediately but would only be reflected on my next bill, without receiving credit for the price difference in the meantime. Despite my initial request for an extension on the promotional credit, I ended up settling for a lower package. Disappointed with this outcome, I am now considering exploring alternative entertainment options and may soon discontinue my long-standing relationship with DirecTV. Regards, J.B.

Yesterday, I received a message on my DTV mentioning that I would have access to free EPIX channels from April 2nd to April 26th. However, when I checked the channels, they were not available. After attempting to resolve the issue through the website's chat function without success, I called the [redacted] number. I waited for 1 hour and 30 minutes before speaking with a DTV representative. Despite her efforts, the EPIX channels could not be activated on my receiver for free. Eventually, I had to subscribe to the channels to access them, which I feel was unnecessary since the initial message promised them for free. I request that DTV credit me for the period from April 2nd to April 16th when the channels should have been free. As a long-time customer, I hope DTV will rectify this situation and ensure that all free channels are accessible as intended.