DirecTV Customer Service Issues

I was offered a new one-year contract at $30 per month, but after paying $30 for one month, the charges increased even higher. When we moved on May 30 and canceled the service, Direct TV charged us $[redacted] more in June and $[redacted] in July, claiming we terminated the contract early. I'm questioning why we are expected to honor a contract when they did not honor the payment amount as agreed. Our new house will be ready in 6 weeks, and at this point, I am hesitant to reconnect with Dish TV. While the service was good, I feel we have been treated unfairly. Reviewing our payment and contract history will show why we are dissatisfied.

I have been a customer for 18 years with Direct TV and I am frustrated with the missing channels and poor customer service. Despite paying over $[redacted] a month, I feel ignored and lied to. I am unhappy with having to pay for channels I don't watch just to access the ones I do. It seems like the executives at Direct TV do not care about providing good service to their long-term customers like me. I hope they can address these issues and truly provide the service they claim to offer.

Due to Directv's delay in negotiating with ABC, ABC programming is no longer available in my package. I am unable to access the ABC app as well to watch the shows included in my contract. Why can't I watch ABC programming that I am paying for? Even though ABC programs are on the ABC app, Directv is not unlocking them for viewing. The situation between Directv and ABC seems fraudulent.

As a long-time DirecTV customer, I've consistently enjoyed your service. However, I am frustrated by the lack of attention given to customers who rely on local programming, particularly the CBS affiliate. After expressing my concerns, I was provided with an indoor antenna, the Local Channel Collector (LCC), which unfortunately did not work well. Despite spending over an hour with customer service trying to set it up, I was repeatedly informed about its limitations. Living just 4 miles from the broadcasting station in a metropolitan area, I expected better results. The apologies for the antenna's failure and programming disruptions were excessive. I believe more efforts should be made to address these issues promptly instead of offering inadequate solutions. I hope DirecTV reconsiders its approach to customer care and prioritizes resolving such technical issues effectively.

Today marks the significant 50th anniversary of the first step on the Moon. Unfortunately, DirecTV, now AT&T, has chosen this day to remove the Smithsonian Channel from its lineup, which has been broadcasting special programs on Apollo 11. As a loyal DirecTV customer, I am disappointed by this decision and am contemplating switching to an alternative provider due to the declining service quality I have experienced. This move on such a historic day is extremely disheartening, and it feels like another letdown from the company. Despite this, I am still required to pay for my full package, even with a part of it now missing. The overall value of the service is diminishing. This message serves as feedback to urge the company to reconsider such actions in the future. Best, B. Wiser

Streaming on my Directv isn't working properly since the latest software update. I'm receiving different error messages like "trouble connecting to Directv," "internet not fast enough for smooth streaming," and "error detected Directv will continue to try or preparing for download." The progress bar stops for about 5 minutes, then switches to live TV. I have Netflix and other devices connected wirelessly with no issues. My Directv HR54/[redacted] is connected wirelessly as well. My internet service provider is CenturyLink, and speed tests from my computer and phone show 10 Mbps. To communicate, I need to text because my phone's speech feature is not working correctly.

I am reaching out seeking assistance regarding an ongoing issue with my Direct TV account. After four decades as a loyal customer, I contacted customer service on May 17, [redacted], to cancel my service due to financial constraints. After speaking with Chris, my monthly bill was supposedly reduced to $25 with a $[redacted] credit to offset the difference. Despite this, my June bill was still $[redacted]. Following numerous calls to rectify the situation, including interactions with Mark, Alivia, Tylor, and Nick, promising a $[redacted] credit and a $25 monthly bill going forward, my bills have not been adjusted. Recently, Marie informed me that nothing could be done to honor the previous agreements. This frustrating experience has led me to express my disappointment with the company's lack of follow-through on promises made by their representatives. I await your response. Thank you, Donna Williams.

I've been on the phone for over an hour trying to track down the receiver I ordered a week ago Monday, which was supposed to arrive in 4 to 5 days. Throughout the call, I've experienced being disconnected, transferred to different departments, and communication challenges due to language barriers. If I can't resolve this issue, I'm considering canceling my DSS service entirely. I'm eager to learn the current status of my new receiver's delivery and inquire about possible adjustments to my bill for the nearly two weeks I've been without service.

When I signed up for DirecTV, my friend used his debit card to pay the $1 required, but the salesmen at the store added 6 unauthorized charges to his card. This resulted in my friend having to get a new debit card, and now he's out $[redacted] due to this issue. I'm hoping to have the amount transferred to his new card. If not, we will report this to the BBB and consider filing charges. Additionally, I haven't received the rewards I was promised and I am seeking assistance with this matter.

There are unauthorized charges on my friend's debit card. The only approved charge should have been $1, but his card was actually charged over $[redacted]. Additionally, he was charged $94 when I paid him in cash. Although my internet and TV activation fees were waived, I was wrongly charged a $99 installation fee for TV and internet each, which were supposed to be free. Even though a $1 credit fee was acceptable, his debit card was charged $[redacted]. There were $83 in charges that was meant to be free. Since then, my friend has changed his bank and debit card due to the unexpected $[redacted] charges. Furthermore, his bank charged him over $[redacted] in overdraft fees. We are in financially challenging circumstances, and we are seeking a full refund for all the unauthorized charges on his account to avoid contacting the BBB and other authorities. This situation is urgent as my friend, who was only trying to assist with a $1 payment due to my lack of a debit card, is now facing excessive charges for items we did not approve.

When I signed up for internet service, I was promised a $[redacted] promotion and an additional $[redacted] discount for ordering online. However, after also adding Direct TV, the $[redacted] promotion for in-store orders was not applied after more than 45 days. Despite requesting the correct bundled TV and internet services online with a $[redacted] promotion on July 25th, the sales representative assured me of a $[redacted] promotion as a new customer for adding DirecTV in-store. I haven't received the promised $[redacted] promotion yet. I urge AT&T to honor their commitment, as I am considering escalating the issue due to negative feedback on platforms like the BBB. I am certain that the $[redacted] promotion can be manually added to my account by your team. Stop misleading customers and fulfill your promises.

I am disappointed by the decision to remove a major network from Direct TV. CBS is a crucial channel for me, and having it taken off is frustrating. The customer service has also declined since the transition to ATT. The lack of CBS means I missed recording shows like Big Brother, which is unacceptable. The internet service in my area doesn't work well with ATT, so considering switching to my cable provider for TV services. The removal of CBS is a significant inconvenience, and if it's not resolved soon, I may have to cancel my subscription and look for alternatives.

I noticed that my bill is displaying two upcoming charges for the NFL Sunday Ticket. Here are the details: 1. NFL SUNDAY TICKET MAX exclusively on DIRECTV will renew at 6 monthly payments of $65.99 each. The first charge will be on an upcoming bill. To cancel and avoid payment, it must be done no later than two weeks after the season starts. Refunds are not available after Sunday, Sept. 22nd. 2. The complimentary NFL SUNDAY TICKET from the [redacted] season will be renewed exclusively on DIRECTV at 6 monthly payments of $48.99 each. The first charge will appear on the next bill. To avoid payment, cancellation must be done no later than two weeks after the season starts. Refunds are not available after Sunday, Sept. 22nd.

My service was unexpectedly disconnected despite being assured it wouldn't happen. I am entitled to several credits, including a $99 credit for a service call I should not have been charged for, as confirmed in the records. Additionally, a $45 credit for the outage period and charges for four pay-per-view events that I was not meant to be billed for. I was reassured that my service would not be suspended while the billing discrepancies were resolved as I dispute owing $[redacted]. I will hold off on making any payments until my bill is accurately adjusted. I am frustrated by the disruption and the delayed application of the credits promised. I have been persistently calling customer service throughout the month to resolve these issues promptly. Your immediate attention to rectifying this situation is greatly appreciated.

We have been Direct TV customers for many years. During Christmas, a sales representative promised us a wide selection of free movies compared to other cable companies, along with additional perks. However, we found that the reality didn't live up to the sales pitch - the quality of non-commercial free movies was lacking. My concern is about the practice of extorting higher fees from CBS, potentially driving customers like me back to cable. This interferes with our freedom to access the information and entertainment we prefer. At the age of 65, I have never witnessed a major network being squeezed out like this. It's disappointing to see this happening in America. I believe that companies like ATT need to remember that their customers are people, many of whom are working hard to make ends meet. Instead of focusing on profits, they should bring jobs back to our country so that we can continue to support them financially. Television used to be a luxury in America, but now it seems tainted by greed. Let's prioritize honesty and respect for citizens, and give us the freedom to choose.

DirecTV was installed at my home on January 29, [redacted]. Despite encountering multiple issues, DirecTV determined it was not compatible with my setup, leading me to cancel the service on February 6. Assured that the early termination fee would be waived, I was surprised to find my credit card charged $[redacted].10 for installation without prior notice. Coincidentally, my card details were on file for AT&T cell phone charges. Despite reassurances from customer service representatives promising a refund, no credits were issued. After unsuccessful attempts to resolve the issue, I initiated a dispute with my credit card company, successfully obtaining reimbursement. However, DirecTV attempted to charge me again, prompting another successful dispute. Unfortunately, this cycle continued, forcing me to cancel the card. Presently, I am receiving emails demanding payment of $[redacted].10, threatening collection action. I firmly believe this charge should be reversed as the service was unsatisfactory and only utilized for 11 days. The unexpected unit cost of $99 each was exorbitant, not to mention undisclosed upfront, leading to this prolonged ordeal which should be rectified by DirecTV.

We were unexpectedly charged for 3 months of Premium Insurance service at $20.99 each, despite declining it multiple times. Directv refused our request for a refund. Additionally, after canceling our service two days before the billing period, we were billed $[redacted] for a full month with no proration. Despite spending hours on the phone with customer service, who gave us confirmation numbers and names, we were unable to resolve the issue as each time we called, they claimed to have no record of our previous calls. It's been a frustrating experience trying to return equipment, with boxes arriving three weeks after we shipped them back. We are currently waiting on hold for over two hours to resolve this issue, concerned they may claim not to have received the equipment. This has been a disappointing experience with a company we've been loyal to for 15 years.

Hello, I have been struggling with an issue regarding channel #[redacted] TyC on my DirecTV service for a few weeks. It is the only channel I watch, and I have had technicians suggest various reasons for the problem. One mentioned the satellite changes, while another suggested switching to a different Genie model. Unfortunately, the channel guide for #[redacted] is not working, preventing me from seeing upcoming shows or recording anything. DirecTV also removed another channel I used to watch, Bein Sport. I hope this issue can be resolved soon. Thank you.

I closed my account a few months ago when I got a military job in Bahrain. I was told over the phone that all early termination fees would be waived. However, my spouse informed me that she received a collection notice for $28.35 from Direct TV. I am James David Flynn, and the account was linked to the email [redacted] You can reach me at +[redacted]-[redacted] or via email at [redacted] I am disappointed to see this issue with a collection agency as I was promised the charges would be waived. I have never had any credit problems, and I hope a billing representative can contact me to resolve this matter promptly.

I have a Directv subscription with a DVR receiver and 3 Genie boxes. Trying to reduce expenses, I contacted Directv to inquire about removing the DVR receiver since I do not use the recording feature. The representative in the Philippines informed me that removing the DVR might disrupt my TV service, but could not advise on switching to an HD receiver instead. When I requested to speak with someone in the United States, I was informed that wasn't possible. At 81 years old, I have no interest in the DVR features and find them confusing, especially with my wife being 86 and having dementia. Recording programs is not something we are keen on learning at this stage in life.