DirecTV Customer Service Issues

I contacted last night to cancel both my DIRECTV and Wi-Fi services due to constant buffering issues. It seems like the cancellation for DIRECTV went through, but the Wi-Fi is still showing as active on my phone. I want to ensure it's turned off before disconnecting. Despite the initial setup delays and technical difficulties, the representative was understanding and assured me that we wouldn't be charged since it's within the 30-day window. She instructed me to return the equipment with my account number. I kindly request deactivation of the internet service. I may have trouble speaking due to a stroke, so feel free to contact me via call, text, or email at [redacted]. Thank you.

I had my DirecTV service disconnected on July 24th. Despite paying in advance, I was surprised to notice a charge of $[redacted].40 deducted from my online bank account today. My last bill on July 9th was $[redacted].02. Upon cancellation, I received a small box to return equipment, but the big receiver didn't fit, so I mailed back everything else. Recently, I received a larger box and will be sending the receiver tomorrow. The representative assured me there would be no bill in August. Due to financial constraints from my husband's poor health, I switched to Dish, saving $50 without losing channels. I returned a small kitchen receiver during a repair visit. I am hopeful for a refund of the $[redacted].40 as I should not incur additional charges once I return the big receiver.

For more than three months, we have been without our three local channels - ABC, NBC, and FOX. I've missed the entirety of the golf season and now am unable to watch football. Being a loyal customer of Direct TV (and AT&T) for over five years, I am requesting the NFL Sunday Ticket for free to catch the football games I've been missing. Additionally, I would like a reduction in my bill as I have been without these channels for months now. Despite spending over two hours on the phone with customer service, I keep getting transferred around. If I do not receive the NFL Sunday Ticket soon, I am considering canceling my service and switching to Spectrum.

My RV's receiver stopped working three weeks ago. Customer service sent a replacement to the wrong address. The second receiver they sent is not compatible with my system; I have an HD 24-[redacted]. I have an appointment to meet a service technician in Albuquerque on August 15. It's crucial that the technician has the correct equipment, the HD 24-[redacted], to fix the issue. I've been without service for three weeks, but I've continued to pay my dues. You can reach me at [redacted]

We contacted to cancel our AT&T U-verse/DirecTV service due to increased bills and reduced channels. I settled the final bill, returned all equipment, and was assured the account was closed. Nevertheless, I was billed for early termination by DirecTV later. Despite multiple calls, I have not received proper assistance as I am constantly transferred, put on hold, or disconnected. I have wasted numerous hours on the phone seeking resolution without success. The customer service representatives have been incredibly rude. I am at a loss on how to proceed and would appreciate any help with this matter.

On July 17th, we had an appointment scheduled for a technician to check our Directv as it was not working. After waiting for over 4 hours, I contacted customer service to inquire about the delay. However, they were unhelpful even after spending an hour and a half on the phone. Our account is set up for direct payment, and upon reviewing our bill for the account number, I noticed additional charges for services we did not request, amounting to approximately $53.00 more than the previous month. When I asked customer service to explain these charges, they could not provide a satisfactory answer. This experience left me frustrated, prompting me to request the cancellation of our service. I believe that Directv breached the contract by failing to uphold their commitment to fixing our service issue and am concerned about unauthorized additional charges appearing on our bill in the future. As a result, I do not think we should be subject to an early cancellation fee and expect a refund for the overcharged amount.

On July 17th, we had a tech appointment with Directv due to service issues which were not resolved after waiting for over 4 hours. Despite calling customer service for assistance, no resolution was provided after being on the phone for an hour and a half. Upon reviewing our bill for the account number, I noticed extra charges for services we didn't authorize, resulting in a $53.00 increase from the previous month. Customer service couldn't explain the additional charges, leading to frustration. I decided to cancel our Directv service as a result. The lack of service fulfillment, unauthorized charges, and overall trust issues regarding bill accuracy have led to my decision to request a refund for the overcharged amount and waiver of any early cancellation fees. Our service is located at [redacted] 67th Street, Urbandale, IA [redacted], and the contact phone number on the account is [redacted]. -Michael M.

I appreciate the forum allowing me to share my experience. The sales representatives at this company provided incorrect information to my wife and me regarding the charges. We were assured that our expenses would remain stable for a minimum of two years with only a slight increase thereafter. However, within a year, our costs more than doubled, leading us to terminate the service. Unfortunately, the company is now requesting an early cancellation fee which I refuse to pay. It is disheartening when individuals visit your home, make false promises, and deceive you. Although there is complimentary cable available in our area, I opted for this service to access the Sunday ticket for watching games. This experience has left me profoundly disillusioned with the current state of business ethics and the lengths people go to for profit. I am hoping for a resolution where the charges are justified, and an explanation is provided for the misinformation provided to my wife and me. I am determined to advocate for fairness in this situation.

I have made 5 phone calls to Direct without a resolution. I never received a copy of a signed contract. In July, I was sent a copy of a contract but have been unable to sign in to the account despite the calls. My account was charged $[redacted].83 on 6/16/19. I discovered with the last call that I was being charged for HBO, STARZ, SHOWTIME, and CINEMAX for the past 5 months at $53.99 + taxes, along with a Regional Sports Fee of $8.49. Direct informed me that I had free movie channels for 3 months and would be charged if I didn't cancel. Without receiving the contract, I was unaware of having these channels. Now that the billing for August seems correct, I cannot pay until this issue is resolved. I would like to cancel the service or receive credit for the services I was charged for unknowingly. The account has been chaotic. I am wondering where is the contract I allegedly signed.

I have experienced significant issues with my AT&T/DirecTV service. On June 18, [redacted], I signed a two-year contract with assurances from a representative that my prices would remain stable for the duration. However, in June [redacted], $[redacted] was withdrawn from my account, contradicting the agreed terms. Despite contacting customer service in July [redacted], spending over an hour on multiple calls, I was met with indifference to the initial agreement. After speaking with the loyalty department and being promised a $65 discount for the remaining contract year, I discovered in August [redacted] that the discount was not applied, leading to another $[redacted] bill. Despite the acknowledgment of their error, they refused to rectify the situation. Additionally, I found out I was being charged $13 for HBO, an extra service I did not request or use. This has led to a past-due bill for August, which I refuse to pay until the issues are resolved. Despite multiple calls to the company, they have been unhelpful and unsympathetic to my situation.

I have an issue with AT&T/DirecTV. The service is under my name, and I signed a two-year contract in June [redacted]. The representative promised the prices would remain the same throughout the contract. However, a year later, they charged me $[redacted] in July [redacted]. Despite multiple calls and being transferred several times, they did not honor the promised discount. Even when the loyalty department offered me a $65 discount, it was never applied. After refusing to pay the $[redacted] bill, they cut off about 20 channels. I also discovered unauthorized HBO charges of $13. My August bill is now $[redacted], which I refuse to pay due to the discrepancies. Despite reaching out to the company multiple times, they were unhelpful and unwilling to resolve the issue. My phone number is [redacted], and I reside in Kennett, Missouri.

I recently canceled my Direct TV service due to a price increase. After receiving a box to return the equipment, I reconsidered and called the number provided on the box. I was offered a better price to continue the service and was told not to return the equipment. However, I later received an email stating I would be charged for unreturned equipment. After speaking with various customer service representatives, including Beverly, Zeus, and Ernie, the issue was not resolved. Despite assurances from Max, Kim, and others, I continued to receive bills for the equipment. Visiting an ATT store in Laplace, Louisiana, did not bring a resolution, and I was advised to switch to U-Verse. Opting not to switch, I contacted a retention expert named I'Jon from Nevada. He assured me he would issue a credit within 24 to 72 hours, but it has been two days with no update.

I have been struggling with my bill concerns since January when it unexpectedly increased from $0 to $[redacted]. While I admit I missed a $73 payment in January, I have been diligently settling my bill every month since then and even paid more. Despite this, in August, I found my services turned off, had to pay a reinstatement fee, and was wrongly charged for movie channels I never ordered until May. I have called customer service every month, only to be inaccurately informed that I signed a contract and ordered additional channels. I am frustrated by this situation and would appreciate a phone call rather than an email to resolve these issues. Other customers seem to face similar challenges, and I am considering involving the BBB if necessary. This ongoing problem makes me question the service since AT&T merged with DirecTV. Kindly reach out to me at [redacted]. Thank you for addressing this, Margaret Potter.

We are experiencing a recurrent issue where our signal goes out whenever it rains, but this time it hasn't come back up even after two days. We've tried restarting everything to no avail. My husband, who typically resolves our tv/internet problems, suspects the dish may have been struck by lightning, but I cannot confirm. Additionally, we have been unable to pay our bill online or use the streaming service due to account linking issues since switching from U-Verse to Direct TV over two years ago. Despite numerous attempts, we have not received proper assistance and often end up frustrated after being transferred multiple times. I am unsure how to move forward as my husband insists on paying online, causing late payments. Any advice on resolving these matters would be appreciated. Thank you for your help. Patty McMahon

I'm frustrated with the lack of phone service since switching to Spectrum from AT&T on Aug. 4. Our landline is crucial for family emergencies, and it's still not working. Spectrum promised service by Aug. 23, blaming Direct TV for the delay. My husband, William Bartoszek, manages the account. Please assist us in resolving this issue. Contact me at [redacted]. The repeated explanations from Spectrum representatives about the delay are not solving the problem after nearly two weeks. We need a resolution soon.

I'm frustrated that our landline phone hasn't been properly transferred from Direct TV to Spectrum for almost two weeks now. Despite having a dial tone and being able to make outgoing calls, incoming calls are directed straight to voicemail. It's essential for our family's safety that this issue gets resolved promptly. I am considering seeking assistance from the NYS Attorney General. My husband's name is William Bartoszek, and you can reach him at his cell number [redacted]. Your help in addressing this matter would be greatly appreciated.

I have attached a copy of the order I agreed to on 8/7/19. An installer arrived on 8/9/19 and set up 1 HR25-[redacted] and 1 mini Genie (4K). Activation was not successful, leading to a rescheduled installation on 8/21/19, originally scheduled from 1 pm – 6 pm, but was then changed via email to 10 am – 3 pm without notification. No one arrived or contacted me on the rescheduled date. I have now been informed that the initial agreed-upon installation will cost $90.48 per month for 2 years unexpectedly. This seems like a "bait and switch" tactic to me. Please honor the original agreement or provide a legal explanation for the contract modification. Reference the account #[redacted]40 on the NEW CUSTOMER SALES ORDER WORKSHEET dated 8/7/19. I can send a fax of the document if needed, as I am unable to find an email address to attach it to. I hope for a peaceful resolution. JMN

My name is Jesus Aguilar, residing at [redacted] Cypress Street Antioch CA [redacted]. I had an appointment last week, but it was scheduled for the wrong day. After calling, I had to reschedule for today, August 24, [redacted], between 9-11 am. Disappointingly, no one arrived or contacted me. I tried calling [redacted] but only encountered an automated system. When calling the new account number, the representatives were unhelpful, including a person named Chris. I am dissatisfied with the customer service and demand a resolution to install the cable as promised this weekend. I will escalate this issue to the BBB, Yelp, and social media. I've been a customer for over 20 years, but I am considering switching providers if this matter is not addressed promptly. [redacted] is my contact number.

Subject: FCC - Informal Complaint Department I have been an AT&T customer for around 15 years. Over the years, I have paid AT&T nearly $72,[redacted].00. I do not have a DirecTV account. Today, when I tried to add a smartwatch to my existing line, I was informed I had an outstanding bill with DirecTV, which I cannot locate because I do not have any dealings with them. I sent a certified mail to a PO Box in California, addressed to the legal department of DirecTV. They were expected to provide the bill or authorization within 10 days, but there has been no response. I dispute this bill and am now seeking assistance from the FCC. Despite my attempts, there is no way to reach a human being over the phone regarding this matter. As they have failed to produce any evidence of this bill, which I am certain does not exist, I am hopeful for a resolution. Thank you.

FCC - Informal Complaint Department I have been an AT&T customer for approximately 15 years. Throughout my tenure with AT&T, I have paid a total of $72,[redacted].00. Not having a DirecTV account, I recently encountered issues when trying to add a smartwatch to my existing line. Despite not having any outstanding bills with DirecTV, I was informed otherwise. I attempted to contact DirecTV via email, but the address provided online turned out to be invalid. I then sent a certified letter to a California PO Box addressed to their legal department, requesting proof of the alleged outstanding bill. However, there has been no response within the 10-day window as promised. Disputing this bill, I have sought assistance from the FCC and lodged a formal complaint with the Attorney General of California. Unfortunately, my attempts to reach a human representative via phone have been futile. The lack of evidence supporting this alleged bill is concerning, given that it does not actually exist.