Delta Airlines Customer Service Issues

Dear Sir/Madam, My stepmother recently made a reservation for my sister and me to travel from Virginia to Mississippi to visit our father, who is currently struggling with disability following a stroke. Unfortunately, my sister has just been notified that she must travel for work during the same time period. We were informed by our stepmother that the flight is non-refundable and changing it would cost $[redacted], which raised some concerns. I'm inquiring to see if there is a possibility to transfer the value of our tickets to her account until my sister's schedule allows her to join. Our father, who has been feeling down due to the lack of family nearby, is looking forward to meeting my sister's daughter, who is nearly 16 months old. The flight details she provided show that we are booked on Delta [redacted], seated in 22D and 22E, with a layover on Delta [redacted]. The return journey also includes Delta [redacted] and a layover on Delta [redacted]. I understand that the reservation is likely under the name Kathy Moore, and the travel dates are from April 20 to April 24. Thank you for your assistance.

I don't have an account, but I need to use my flight credits to book a flight. Email Text: Cancellation Confirmation While we regret to see you cancel, we want to provide you with the necessary details about your cancellation. Please keep note of the ticket/document number(s) provided below as they now hold an eCredit that can be used to rebook a flight within a year or longer from the original purchase date. This extended validity accommodates tickets affected by current coronavirus rules and policies. Important points to consider: If you canceled a Basic Economy ticket, a fee will be deducted from the ticket's value, and the remaining amount will be issued as an eCredit for future travel, unless the ticket qualifies for the Basic Economy waiver. More information on this waiver can be found here. To review your eCredit details, please visit My Wallet on the Fly Delta App or go to delta.com/redeem. When you're prepared to travel again, we're here for you. You can utilize this eCredit at the time of purchase on delta.com/redeem.

I recently traveled from Salt Lake City to Pensacola with my daughter and her two sons, ages 8 and 11. Despite being Gold Medallion members, we had to run from gate E-4 to T-3 for our connecting flight, which was unfortunately closed upon our arrival. The next available flight had a 6-hour wait with a gate change back to E terminal at gate 36. It was frustrating to experience such a long delay, especially considering our loyalty to Delta. On a previous trip to Steamboat Springs, a Delta representative personally thanked me for being a Gold Medallion member, but this time, there was no acknowledgment of our loyalty. I tried contacting Delta's Gold Medallion line but ended up waiting for 20 minutes before giving up. The customer service experience was further disappointing when I reached a rude representative in Mumbai who directed me to call customer service again. This experience has left me questioning Delta's commitment to their loyal customers.

I am writing regarding two recent travel experiences with Delta. The first incident occurred in October [redacted] when our flight from Phoenix, Arizona to Bangor, Maine was canceled without notification, leading to incurred expenses. Despite assurances of reimbursement, the promised $[redacted].79 check has not been received (Case number [redacted]8). In my recent trip on March 26, [redacted], on flight DL1123 to Boston, a 4-hour and 10-minute delay caused significant inconvenience for my family of 4. The subsequent 40-minute delay, totaling 7 and 1/2 hours at the airport, resulted in unexpected expenses and time wasted due to flight delays. I believe compensation is warranted for both flight disruptions, as they caused inconvenience and extra expenses. I was unable to address this at the gate due to the long queues but hope to resolve these matters promptly. Thank you.

I booked my seat on flight [redacted] from Boston to Paris, selecting and paying extra for an upfront aisle seat due to my handicap and need for a cane. However, upon check-in, I was assigned seat F22, a middle seat where I couldn't stretch my leg. The desk agent was unhelpful and unsympathetic. This experience has deterred me from choosing Delta in the future. I kindly ask for a refund of the $44 I paid for the seat upgrade. My email is [redacted] I appreciate your prompt attention to this matter. Regards, Grace Sutton

I recently returned from picking up my mother at the airport after her flights from Philadelphia to Detroit with a layover and then back to Cincinnati. We always arrange wheelchair assistance for her, and her walker is usually brought to the gate. Unfortunately, this time the airline insisted on checking it in with her luggage in Philadelphia, despite our concerns. When we got the walker back, it was severely damaged and unusable. It's a unique walker that we paid a lot for, with specific features that are essential for my mother's mobility. We are now struggling without the walker, and I'm worried about how to get her to a doctor's appointment on Monday. I tried to report the damage to Delta, but the staff at the baggage area were unhelpful and now the website requires a claim number that I couldn't obtain. Dealing with Delta's customer service has been frustrating and unproductive.

Hello, I'm Matthew Goldi. I was a passenger on Delta Flight # [redacted] from LAS to DTW on 4/1/22. I sat in the rear aisle seat and unfortunately, one of the flight attendants accidentally hit my left leg with the food cart, causing a significant cut that bled for over 3 hours. Despite attempts to stop the bleeding with napkins and band-aids, it continued until I reached home in Sylvania, Ohio. My wife managed to clean and bandage the wound, but I believe this incident requires further discussion with a Delta representative. I can be reached at [redacted] or [redacted] Thank you.

I had a flight from Winnipeg to Austin, TX today at 2 pm. I planned to get a Covid test on-site in Austin, but due to technical issues with the appointment and cash payment, I arrived late for check-in. I missed out on assistance from Delta as I couldn't find a representative and missed customs by a few minutes. I've spent the whole day on hold with Delta and Priceline for help. I'm trying to change my flight and cover the price difference, but it's challenging because my wallet was stolen, and my bank cards are blocked. I really need assistance urgently.

I wanted to share my immense gratitude for the exceptional service provided by Delta staff at Charles de Gaulle terminal on March 25 on our journey from Paris to New York and Richmond. I want to especially mention a kind lady who went above and beyond to assist us in rectifying a typo on my ESTA passport number. Thanks to her, we managed to resubmit our ESTA to the Embassy smoothly. Her name, although we are unsure of the spelling, is Tissy or Tissi. She not only resolved our issue promptly but also guided us to catch our flight in a hurry. Tissy deserves recognition for her outstanding customer service skills. Thank you, Evelyne and Anthony Bourner, from Savigny-sur-Orge, France.

On April 5, during my flight DL2180, there were issues with the airplane. My luggage in the checked compartment ended up being wet, and I got dirty water on me while on the plane. Despite signaling the flight attendant with the light, no one came to assist. The conditions were dirty and cold, and I could have used a blanket and a towel to clean up. Due to initial turbulence, the staff mentioned they couldn't come initially, even though I have experienced more severe turbulence on other flights where passengers were still tended to. The stewardesses struggled to find napkins early on, and later announced they couldn't provide beverages due to the conditions. This was unacceptable as I had a two-hour layover and was left tired, thirsty, cold, and neglected. I am requesting a refund of my skymiles for myself and my companion. Investigation is needed as what occurred was not appropriate.

We have a flight booked for Paris on May 24th. A Covid-19 healthcare document is required, and we submitted our Covid-19 card with four updates. The original vaccination was on February 11, [redacted], the second vaccination on March 4, [redacted], the first booster on August 20, [redacted], and the second booster on March 4, [redacted]. Unfortunately, the TrustAssure system did not accept this information. I reached out to Delta on Saturday, April 9th, and received a call back over 3 hours later. A Delta representative advised me to contact the French Consulate, which I believe is incorrect. I am looking to understand why my information was rejected by the TrustAssure system and would like to speak to a Delta Supervisor who is knowledgeable about their requirements.

I am looking to book a flight from Logan Airport in Boston, Massachusetts to Tampa, Florida using my American Express flight points. The dates are around May 17th or 18th for departure and May 22nd or 23rd for return. Unfortunately, I am unable to contact a representative, and I have misplaced my Amex card but have ordered a new one. I only have the last six numbers from my bill. I am hoping to avoid paying luggage fees. This trip is for a wedding, so I need to secure the booking quickly if flights are still available. Sincerely, Joanne Spurling Email: [redacted] Phone: [redacted]

Hello, On Tuesday, April 12th, Dawn Ireland and I departed from LAX for MN. My ticket number was #[redacted][redacted]. Dawn Ireland organized our travel, and our confirmation number was JK2Q8B. Due to storms, the MN airport was closed, and our plane was diverted to MSN. Despite being scheduled to fly from LAX to MN and then from MN to MLK, we had to deplane in MSN due to the closure of the MN airport. Instead, we had to find alternative transportation to MLK, incurring an additional cost of $[redacted]. Although we were unable to use the last portion of our tickets from MN to MLK as all terminals were closed, the flight attendant assured me that Delta could verify the unused portion of our tickets. I am reaching out to inquire if Delta has a plan to compensate us for the unused portion of our tickets. While Delta isn't responsible for the weather, the airline chose to divert the plane to MSN without consulting passengers, causing inconvenience and additional costs. I believe Delta should provide appropriate remedies and compensation for the situation. Thank you for your attention to this matter. Regards, Michelle Shaker

Subject: Incident on Delta Flight [redacted] Dear Customer Service, I wanted to bring to your attention an incident that occurred during my recent flight on Delta [redacted]. While in seat 17C, the flight attendant's serving cart hit my shoulder while I was asleep, causing an unexpected reaction due to my PTSD. The startle caused significant pain in my right shoulder, which has recently undergone rotator cuff surgery. I do not blame the flight attendant, Brett, for the incident as I understand these things can happen during a flight. Brett was apologetic and did not intend any harm. I am not seeking any reprimand for her and simply wanted to report the incident in case my doctor recommends further medical attention. I appreciate Delta's service and understand that accidents can occur. Thank you for your attention to this matter. Sincerely, Richard Keyser

Hello, I am writing on behalf of Nir David and Eliaz Neus regarding their recent experience with Delta Airlines. On April 7th, they encountered issues with their flight from BOS LDCA Airport to Washington DC. Delta Airlines rebooked them on a flight with multiple connections the following day, which seemed impractical. They had to independently book a new flight to reach their destination promptly. Additionally, they were not provided with any information regarding accommodation. They are requesting a full refund for the canceled flight and compensation for the expenses incurred due to the airline's actions.

I booked a round trip flight with Best Airfares from Indianapolis to Los Angeles departing on July 13 and returning on July 21 with Delta. However, I need to cancel the return flight from Los Angeles to Indianapolis on July 21, flight Delta [redacted]. I have tried contacting Best Airfares multiple times without success. I received receipts for the flights for myself, S.O., and my granddaughter, S.H. I am requesting a refund for both tickets. Could you please confirm if Best Airfares also booked a flight for us on July 13 from Indianapolis? I am disappointed with the service and would appreciate a resolution as well as a refund. Thank you.

Hello, I flew out of Zurich on the 13th of April. Unfortunately, my flight was delayed, causing me to miss my connection to Atlanta and Panama City, Florida. My bag, numbered [redacted] AF [redacted], arrived a day later at the airport, but it was damaged with one wheel missing. I reported this to the staff, and they provided me with a claim number: ECPDLII774, instructing me to call 1-[redacted]. Despite my efforts, I have not received any updates. My bag contained three large Swiss chocolate bunnies, which were all ruined due to the damage. I have been trying to reach someone from the company since the incident with no success. My name is Michael J. Strobel, and I can be reached at +41 79 [redacted]. I have a flight scheduled out of the states on the 28th of April [redacted]. Thank you for your attention, and I hope to hear from you soon.

I think it is important to reconsider your message about the removal of the mask mandate. While a judge and the White House have made a decision to lift the mandate, there are many individuals who may not feel safe being in a confined space like an airplane without a mask. Some may choose to alter their travel plans due to this change. My family is adjusting our plans by opting for driving instead of flying to certain destinations because we prefer to be cautious. It would be more beneficial if you encouraged wearing masks even when not required by law. We cannot ignore the ongoing threat of the virus, and masks have proven to be effective in preventing its spread. It is crucial not to dismiss the importance of taking precautions; many lives are at stake. Let's strive for better.

My luggage was delayed, arriving on a different flight. Baggage attendants provided a blue card instructing me to use the Delta app to claim guarantee points. However, the app required a file reference number I didn't have. Contacting Delta, I faced a 2+ hour hold time, so I tried the chat feature for 6 days without success. Every time a baggage specialist came online after 18 hours, the session ended in 15-20 minutes due to inactivity. Today, I reached out to the MSP baggage team, who guided me to the correct page, but the time limit for the claim has passed. I simply seek the miles owed for the delayed bag.

As a senior citizen in the US and a frequent Delta Airlines flyer with a background in virus research spanning half a century, I had been anticipating increased travel in the coming years. However, with the ongoing threat of the omicron subvariant of SARS-CoV-2, including its rise in the US, I believe it is premature to lift mask mandates in crowded spaces. To prioritize the safety of passengers, especially vulnerable individuals like seniors and those with compromised immune systems, I strongly urge Delta Airlines to reimpose mask requirements in boarding areas and during flights, with exceptions for eating and drinking. Failure to do so may lead to myself and others reconsidering our choice to fly with Delta. Your decision to remove mask mandates raises concerns about the well-being of passengers during these uncertain times.