Delta Airlines Customer Service Issues

Subject: Compensation Request for Flight Delay (D-97) on December 28, [redacted] To whom it may concern at Delta Airline, I am writing to seek compensation under EU regulation EC [redacted] for the significant delay of my flight (D-97) on December 28, [redacted], resulting in a 6-hour wait. As per the regulation, a delay of more than 3 hours entitles passengers to [redacted] Euros in compensation. The prolonged delay not only disrupted my travel plans but also led to missed quality time with my children. Waiting at the airport from 6 am to 4 pm was both physically and emotionally draining, impacting my end-of-year celebrations. Following the ordeal, I fell ill with Covid-19, rendering me unable to work for an entire month, including missing two weeks of work at Amazon. In addition to the EU compensation, I am requesting an extra $1,[redacted] to cover the financial loss from my second job and to acknowledge the distress caused to me and my family. I have outlined the details of my original and delayed travel itinerary for your reference. Please advise on the next steps and any additional information required. Best regards, Ismael H. [redacted]

I kindly request an expedited update to the travel information on the Delta.com website to alleviate confusion among online "live chat" representatives who rely on the website for accurate details. This issue is affecting my upcoming trip to Italy with my son (ATL to FCO, Delta 64, HGMJ9M, departing March 1, [redacted] and arriving in FCO on March 2, [redacted]). Italy has announced a recent modification regarding entry rules, stating that a negative PCR test is not mandatory for travel from March 1, [redacted] until March 31, [redacted]. This change is also noted on the United States State Department website. However, the Delta site has not been updated to reflect this adjustment, causing confusion as the FlyReady app still requests both test and vaccination documents. Thank you for your prompt attention to this matter.

URGENT: Changes to Italy's Entry Requirements I need assistance with my upcoming flight to Italy on March 2, [redacted]. Italy has revised its entry rules, stating that a negative PCR test isn't needed for travel from March 1, [redacted], to March 31, [redacted]. Non-EU travelers are now only required to present a vaccination certificate, recovery certificate, or a negative test result. Additionally, the United States State Department confirms these changes for travelers from the U.S. between March 1, [redacted], and March 31, [redacted]. Unfortunately, Delta's website has not been updated to reflect these new guidelines. They still request test documents in the Delta FlyReady app. I would appreciate receiving written confirmation or an update to avoid any issues at the airport.

I am missing my large silver checked suitcase containing a tennis racket. I inadvertently did not send it through at the Atlanta airport during a layover on Flight [redacted] from EZE. Delta DL27 to ICH assisted me in boarding Korean Air flight KE623 to Manila instead of Cebu. However, my suitcase remains in Atlanta. Korean Air advised me to have it sent to me in Manila or Cebu. Although I aim to reach Cebu eventually, my priority is retrieving my suitcase. Thank you, Keith R.

Hello, I experienced damage to my luggage and two accordions while traveling with Delta from Toronto to Sao Paulo. I have taken pictures and was advised at the airport to contact you by email to begin a case. I am unsure of the next steps and am feeling frustrated as one of your workers doubted me despite seeing the damage to my belongings, which include a [redacted] Italian accordion crucial for my work. I paid an additional $[redacted] to bring them along, explaining their fragility to the staff in Toronto, who insisted on the extra fee. I am eager to understand how we can address and resolve this issue promptly. Thank you.

I learned on Sunday, February 13th, [redacted], that my brother was being moved to Hospice. I rushed to catch a Delta flight to JFK to be with him, arriving five hours late due to delays. Upon landing, I found my checked bag severely damaged and items missing. Despite the urgency, I was asked to fill out forms at the JFK baggage desk. A friend obtained a claim number ([redacted]4) from Delta, and I am requesting assistance from Allison Ausband, the Executive Vice President and Chief Customer Experience Officer, to address this situation promptly. Delta's handling of my baggage was unacceptable, and I hope for a resolution beyond mere sympathy.

I am inquiring about a $[redacted] voucher given to three passengers by Delta Airlines on January 30, [redacted], at Lihue Airport, Kauai, HI. The vouchers were distributed at the gate, and we were directed to a hotel arranged by Delta due to a full flight at 11:30 PM. However, transportation to the hotel was not provided. The voucher stated that an email would be sent regarding the amount, but we have not received any communication. After contacting the gift card customer service, they only had information about $[redacted] and advised me to contact Delta to update the amount. Despite multiple attempts to reach Delta customer service, I have been transferred between departments, spending hours on hold and repeating the situation. I seek a resolution to this issue. Thank you.

I purchased tickets for my wife and myself with confirmation number: GQT8GQ to fly round trip from Seattle to Tampa. I paid $3,[redacted] to upgrade to first class because my family has never experienced it. However, when selecting seats, only the flight from Seattle to LAX had first class, with the long flight in economy. For the return trip, only the flight from Tampa to North Carolina had first class, with economy for the remaining journey back to Seattle. I also paid an additional $1,[redacted] to upgrade from LAX to Tampa, but now they want another $1,[redacted] to upgrade from North Carolina to Seattle. This is totaling $6,[redacted]. I am confused and frustrated with the situation and would appreciate assistance.

Subject: Disappointing Experience with Delta Airlines I had an extremely frustrating experience with Delta Airlines during a recent trip. Despite a 2-hour layover for my connecting flight, I was unable to relax or even grab a meal due to the rushed process. The lines were unreasonably long, and the airline had passengers claim and re-check their luggage, causing further delays. I, along with several others, missed our flight with no Delta staff in sight to assist. After multiple terminal changes and transportation confusion, I was exhausted and stressed about getting home to my family. I had to cancel work, arrange child care, and deal with additional expenses like a new flight, Uber, and hotel. It was a chaotic and disappointing situation that I believe warrants compensation and refund for the inconvenience caused. I urge Delta Airlines to address these issues promptly and provide compensation for the $[redacted].32 ticket, $62.17 Uber fare, $[redacted] hotel cost, lost wages, and childcare expenses. I hope this matter can be resolved without further complications. Thank you for your attention to this matter. Sincerely, Chaya R Shain

I needed to modify my flight dates, so I planned to contact Delta's customer service at [redacted]. However, I discovered a link to GetHuman.com and opted to explore it instead. GetHuman provided another customer service number, [redacted], which I decided to try. Upon calling, a robot offered options for assistance via text or speaking to a representative. Selecting the option to talk to a person, I was informed of a 2 hour and 46-minute wait time. I ended the call, redialed the GetHuman number, chose the texting option, and swiftly received a text from Delta asking for verification and details. After responding, a Delta representative efficiently helped me change my flight dates in less than 30 minutes. Many thanks to GetHuman for the prompt assistance.

I am looking to book a round trip flight from Green Bay, WI to Victoria, BC for two passengers using a companion ticket with the code 14EO6CZT. When trying to redeem the companion certificate, an error message popped up stating that the search entered may not meet the terms and conditions or the required class of service may not be available. The certificate is expiring on 01/31/[redacted]. I want to make sure I can use this benefit before it expires. How can I proceed?

We experienced a frustrating ordeal during our flight from Honolulu to SLC, Utah, on 3/12/22, which ended up with us reaching home about 20 hours later than scheduled. We were stuck on the tarmac for approximately 3 hours, had our flight canceled due to computer issues, and then faced a series of long lines to get things sorted out – from hotel accommodations to taxi rides and check-in. This caused us significant inconvenience, including extra expenses for food, parking, and missed work. We are seeking reimbursement or compensation for the hardship and delays we encountered due to the plane and computer problems. Thank you.

I purchased a return flight ticket from Newark (EWK) through Detroit to Buffalo for a flight scheduled at 8:16 pm on Sunday, March 13th. Upon arrival from Reykjavik, I found no agents at the counter to drop off our luggage or issue a boarding pass. Despite attempting to seek help from a TSA agent and a supervisor, not having a boarding pass made it impossible to resolve. Our names were called for the flight even though we had checked in online in Iceland. Due to this inconvenience, we had to stay overnight in Newark, incur extra meal costs, and only reach our destination the next day, incurring additional parking fees. When inquiring the following day about the limited hours of the airport staff, I was informed they only worked until noon on Sundays. This raises concerns about the impracticality of checking in for an 8:16 pm flight. I am seeking reimbursement for the extra expenses incurred during this disruption.

I need help with a customer service issue. I booked a codeshare flight through Airmiles in Canada. However, there seems to be a critical problem with their phone lines, and I cannot reach anyone. Tomorrow, I am flying on flight [redacted] DL from YYC to HNL. I am having trouble completing the check-in process for our Westjet flight, and I am unsure where to check in at the terminal. Since we are flying directly from Canada to Hawaii, the CDC and Travel Safe Hawaii regulations do not apply to us. Despite my efforts to contact different parties, I have not been successful and have been struggling with this for over an hour. I was expecting to receive a special code to use with Westjet, but that has not happened. I am feeling overwhelmed and would greatly appreciate any assistance in this matter.

I recently booked my first flight with Delta Airlines and had an extremely unpleasant experience. My flight from YYZ (Toronto) to LGA (NYC) was initially scheduled for 3pm but got delayed until 6pm. I spent the entire day at the airport from 11am to 6pm feeling tired and hungry. After boarding, we faced further delays, ultimately resulting in the flight being canceled at 8pm. I ended up spending a total of 9 hours at the airport only to be rebooked for the next day at 6pm. This caused me to miss my grandmother's birthday dinner, which was a significant disappointment. The delayed rebooking for such a late flight was truly unacceptable after going through such a long wait on the previous day.

I am seeking the appropriate email address at Delta for a $[redacted]+ voucher due to a disrupting travel experience this morning. My flight from LGA to CHS was suddenly canceled with no prior notice except a notification from the app upon checking. Waiting for 2 hours to re-book for tomorrow inconvenienced me, causing me to miss the first night of a friend's wedding in SC and losing money on a Lyft ride and Airbnb reservation. Can someone provide me with the correct email contact at Delta to address this situation? Thank you in advance! -CC

I was charged 64,[redacted] miles for a trip from Tallahassee to Boston on February 25th, #H3SIU2. I was rebooked from 6 am to 6 pm, but upon arrival at the Tallahassee airport, I was informed that my final destination was Atlanta, not Boston. The flight to Boston was canceled due to snow, and Delta did not rebook me for a second time. I was placed on a flight to Atlanta with the possibility of standby to Boston or a refund. However, I could not be rebooked to Boston until Monday evening, while my original flight was scheduled for Friday. Finally, a compassionate Delta agent arranged a confirmed flight back to Tallahassee. Enduring the ordeal with a torn rotator cuff was challenging, especially as a first-class ticket holder. The confusion around rebooking was due to no available flights before my return flight timeframe. The decision for Tallahassee agents to send me to Atlanta was problematic, and the situation led me to take my carry-on luggage despite post-surgery pain.

Hello! I recently booked my first flight with Delta Airlines and encountered a disappointing experience. I am seeking some form of compensation for this significant inconvenience. My flight from YYZ (Toronto) to LGA (NYC) was scheduled for 3pm, but was delayed until 6pm. I spent a long day at the airport from 11am to 6pm feeling tired and hungry. After boarding, the flight was initially delayed to 7pm, then to 8pm, and was eventually cancelled at 8pm. I ended up spending a total of 9 hours at the airport. Everyone had to reschedule for the next day. Unfortunately, I missed my grandmother's birthday dinner due to the delays, and my flight was rebooked for 6pm today, which I find unacceptable after waiting for 8 hours for a severely delayed flight.

Hello, I recently booked my first flight with Delta Airlines and unfortunately, had a terrible experience. I would greatly appreciate some form of compensation for this significant inconvenience. My original flight from YYZ (Toronto) to LGA (NYC) was scheduled for 3pm, but it was delayed until 6pm. I spent the entire day at the airport from 11am to 6pm, feeling tired and hungry. After boarding, the flight was further delayed to 7pm, then to 8pm, eventually leading to its cancellation at 8pm. In total, I spent 9 hours at the airport, only to be rebooked for the following day. Sadly, this caused me to miss my grandmother's birthday dinner, as my new flight was rescheduled for 6pm the next day. This entire experience has been quite frustrating and disappointing.

I recently had a disappointing experience with my first flight on Delta Airlines and would appreciate some compensation for the inconvenience. My flight from YYZ (Toronto) to LGA (NYC) was originally scheduled to depart at 3 pm but was delayed until 6 pm, and then eventually canceled after enduring multiple delays. This caused me to spend a total of 9 hours at the airport, missing my grandmother's birthday dinner. I was rebooked for the next day at 6 pm, only to have that flight canceled as well. After speaking with a gate agent, I was put on standby and rebooked in Comfort Plus instead of First Class. The entire ordeal was exhausting and frustrating, especially considering the missed family celebration and the continuous issues with the flights.