Delta Airlines Customer Service Issues

Good afternoon, We purchased airline tickets on Dec 19 from Santiago de Chile to Miami for Feb 01, for 6 adults and 2 children. The older adults, C.A. and C.A., do not want to travel due to the current situation in the U.S. with a high number of Covid-19 cases. Can we cancel only those 2 tickets and convert them to miles with DELTA Airlines to use for a future trip? If we cancel the tickets, can someone else use them later? Please assist us. We plan to travel more frequently as we have been Royal Holiday Club members for 30 years, and we want to continue flying with your airline based on the positive feedback we have heard. We hope to resolve this flight cancellation in the best possible way. Thank you.

I traveled from Chicago O'Hare to New York JFK on January 7, [redacted], flight DL5710. I then had a connecting flight to Singapore on Singapore Airlines, flight SQ23. When I checked in with Delta, I was told my checked bag would be transferred to my Singapore flight. However, upon arriving in Singapore, my baggage was missing. After days of no updates, I was informed by Singapore Airlines that my bag was likely still at JFK. I've been without essential items due to this issue. I hope to receive reimbursement from Delta or better accommodation on my return flight.

My wife and I recently traveled to Las Vegas from 1/9 to 1/12 departing from ATL airport with 2 checked bags. Upon landing in Las Vegas and reaching baggage claim, our luggage was completely damaged and unusable, which disrupted our trip significantly. We had to go to customer service to address the situation, causing us to miss planned events and incur financial losses. As Skymiles members, we are extremely disappointed and frustrated with the lack of care shown towards our belongings. While replacements were provided, it did not make up for the disrespect and time wasted on what was meant to be a stress-free trip. We kindly request information on how this issue will be resolved and what compensation will be offered to us as loyal Skymiles members.

Hello, I made a reservation through Expedia.ca for a trip to Acapulco on Delta Airlines. Due to concerns about the Omicron Virus, my spouse is unwilling to travel, so I had to cancel the trip. Expedia informed me that they would adhere to Delta Airlines' cancellation policy, providing me with a credit equal to the value of my tickets, valid until December 31, [redacted]. The issue arose when Expedia mentioned that not only do I need to rebook by the end of [redacted], but my travel must also be completed by then. Given the uncertainty surrounding the pandemic and the limited flexibility of the credit, I am unlikely to travel this year and would prefer to wait until [redacted], possibly next winter. I am seeking clarification on whether Delta Airlines would allow me to use my credits if I rebook before December 31, [redacted], but travel in January [redacted]. Expedia has stated they follow Delta's policy, and I appreciate your consideration on this matter. Thank you, Michel

I arrived at the airport 45 minutes before my flight, and the front desk informed me that they couldn't send my bag to the plane since it was 30 minutes before departure. Despite having 15 minutes left, they claimed the conveyer belt was shut down. I was allowed to board the plane without my bag, but the option to send it on the next flight and retrieve it later was denied (which I later found out was possible). After missing that flight and waiting on standby for two more, I contacted the Delta flight help line for assistance with rebooking or finding other options. The agent over the phone assured me I was on the 1:40 flight and at the top of the standby list from ATL, but that turned out to be untrue. Thankfully, the gate agent managed to get me a seat, though I had to sit in the middle of coach despite paying for first class. I am seeking a refund for my flights and some form of compensation due to the early morning gate agent's unprofessional and rude behavior, resulting in a 13-hour airport ordeal before I could finally return home.

I received a phone call twenty-four hours before my flight informing me that my dog's booking from last October to fly in cabin had been cancelled due to a supposed UK government law. Despite contacting various authorities and confirming that there was no such law, I was unable to bring my pet on the flight. As a result, my pet remains in NJ, and I had to travel without him, carrying all his supplies. I spent over $[redacted] on additional luggage weight, his necessities, vet visits, documentation, and a compliant carrier. I am seeking an explanation for this distressing situation, accountability, and reimbursement for the expenses incurred. I had previously verified everything was in order, only to face this issue at check-in. I urge the airline to provide a prompt and honest response regarding the circumstances that led to this upsetting ordeal. - Wendy C.

Dear Sir/Madam, I encountered an error while attempting to complete the refund/modify form on Delta’s website. I seek an alternative method to contact customer service. I seek to cancel my return trip to Amsterdam involving flights DL980 and DL9667, with booking number GR6HN8, for two reasons. Firstly, I am recovering from a sprained ankle, rendering me unfit to travel. Hence, I wish to reschedule my return trip, yet I cannot determine a new travel date due to uncertainty regarding my recovery timeline. Additionally, with the current COVID-19 situation in The Netherlands and recent government precautions, I desire to prolong my stay in Colombia. I am interested in receiving a refund, possibly as a credit voucher, to select a future Delta flight. A medical statement has been provided for reference. Thank you.

I will be traveling on January 25 and plan to get an antigen test on January 24. However, the Delta agents in Santiago, Chile are not accepting tests from the day before my flight. They insist that one day equals "24 hours," which contradicts the guidance provided by the US State Department. The Department states that the test must be taken no more than one calendar day before the international flight to the United States. I require a WRITTEN STATEMENT from Delta Airlines confirming this State Department guidance to present at check-in in Santiago, Chile.

I purchased a seat for flight # [redacted] from Prague to Amsterdam, but I ended up being charged three times for a total of $40.30 without receiving a seat assignment. After attempting to contact customer service for three hours without any response, I am frustrated by the lack of assistance. The message on the website directed me to call [redacted], but this has been unhelpful. I just want a refund for the duplicate charges. My experience has been disappointing, and I hope to resolve this issue promptly.

Hello, I wanted to share my recent experience flying with Delta to Hawaii. Departing from Detroit on January 5, our flight was delayed for 4 hours due to being short-staffed. As a result, we missed our connecting flight to Kona in LA. Delta provided us with accommodations for the night, but we lost a day of our vacation and faced challenges changing our car and hotel reservations. Additionally, filling out the Safe Travel form for Hawaii was problematic as we were a day late and had to redo it on my phone, causing further delay. During our trip, we encountered more issues as our flight from Kona to Maui was disrupted, leaving us stranded and having to purchase new tickets. The return flight experience involved confusion at check-in between Delta and Hawaiian Airlines, leading to a stressful situation at the airport before departing to Detroit. Although facing several hurdles, a helpful Delta gate attendant eventually assisted us, and we managed to board in time despite the airport layout challenges. As a loyal Delta customer, I hope for better experiences in the future. Thank you, Michael Meserve

Hello, I am writing to report that my baggage was damaged during my flight AF3620 operated by Delta DL83 from CDG to Atlanta and Atlanta to Orlando DL1621. Upon arriving in Orlando, I noticed the damage to my luggage. As soon as I had access to Wi-Fi, I submitted a claim to Air France with the reference number C-[redacted]. Today, they informed me that I need to contact Delta as they operated the flights. They also mentioned that Delta should be able to access my claim using the same reference number and view the photos of the damaged baggage in the file. If there is anyone who can speak French and assist me, I would greatly appreciate it.

I am David A Conkle, a [redacted]% service-connected disabled veteran, and I faced challenges with Delta Airlines during recent flights. Despite having End Stage Liver Disease, I was denied reasonable accommodation for bulkhead seating due to my disability. This affected my comfort and health significantly during my travels. I had made requests in advance, but they were not honored at the airport. My wife and I faced difficulties on our flights to Richmond, VA, for important medical evaluations. Delta's actions have endangered me and worsened my medical condition, causing me great pain and distress. The lack of assistance and refusal to provide necessary accommodations reflects poorly on Delta's treatment of disabled passengers. I am disappointed by Delta's discriminatory behavior and lack of empathy towards me, especially as a disabled veteran. The disregard for my well-being and safety is unacceptable. I urge Delta to reconsider their treatment of disabled passengers and provide the necessary support for individuals in need.

I made a reservation through Travelocity for April 7th, [redacted] (which was canceled due to COVID concerns). After contacting Travelocity, they directed me to reach out to Delta for assistance with redeeming my flight credit. They provided me with ticket number [redacted][redacted]. I am interested in booking a flight with Delta from Bremen, Germany to Seattle. The outbound flight on April 4th at 6:20 am and the return flight on April 17th at 5:20 pm (via LKM partner) are appealing options. I would like to inquire about the cost of three to four tickets for this itinerary. Thank you, T. Nugent.

Dear Sir/Madam, I am writing to address the incident involving the Delta Air Lines Airbus A319 at Mexico City International Airport that caused a delay to my flight. On February 15th, I was scheduled to fly from Oaxaca to Mexico City with Aeromexico (flight no. AM2045, departure 15:56) and then to Spain with Iberia (flight no. IB6402, departure 20:15). Due to the delay caused by the airport incident, we missed our connection to Spain with Iberia. Both airlines have denied responsibility. We were forced to purchase new tickets with another airline, resulting in a 24-hour delay returning home and to work. I urge you to investigate this matter and take responsibility for the inconvenience caused. If I do not receive a response within 24 hours, I will escalate the issue to the appropriate authorities and media outlets. Kind regards, E.C. Triantafyllou

Good morning, my name is Roggy Pudiza. I have had issues with delayed luggage for almost three days and two damaged suitcases that are no longer usable. I had to throw them away and buy new ones. All my suitcases arrived open and with broken locks. Due to the luggage delay, I had to purchase clothes and shoes. In New York, I was informed that all expenses would be reimbursed. Now, I am trying to file a claim on the website, but I keep getting an error. I want to make sure I am entering my details correctly. My reference number is MCODL30412. Maybe there is a mistake with my name and surname. Here are my complete details: Name: Roggy M Hugo Surname: Pudiza Thievent My family and I traveled on January 24th from Argentina, with layovers in San Pablo and New York, arriving in Orlando, Florida on January 25th, [redacted]. My phone number in Argentina is [redacted], and my wife's is [redacted]. Thank you in advance for all your assistance. Hugo Pudiza

My flight from LGA to MIA with confirmation number JK4AM8 was the worst travel experience I've ever had. The flight was delayed, and during the journey, there was a fire or smoke detected on the aircraft, leading to an emergency landing in Wilmington. Passengers were left uninformed and stranded in the empty airport after disembarking. The lack of communication and professionalism from American Airlines staff was unacceptable, with no accommodations provided for the [redacted] passengers late at night. Finding last-minute accommodation was challenging and expensive, with transportation to hotels being nonexistent. The following day, there was further miscommunication about the flight departure time, leading to delays without explanations. Technical difficulties and disorganization contributed to the frustrating experience, including inadequate passenger checks and lack of updates during the delay. The overall ordeal cost me $[redacted] in additional expenses and a whole day of my vacation.

I have been a Delta Skymiles Platinum American Express member. Despite having three companion certificates, I have not been successful in utilizing any of them. My husband and I have both tried reaching out for help using our cell phones and laptop all day. Our tech-savvy son also made an attempt but did not succeed. Is there a recommended method for booking flights with a companion ticket? I appreciate any help or guidance you can offer. In my opinion, a Platinum Card with a companion ticket per year has not been useful so far. I am hopeful that there is a solution. Thank you. - Amalie Sue G.

Good day, I would like to address the following issue. Yesterday, February 2, [redacted], a ticket was purchased on the platform from Lafayette, LA to the final destination of LAX. Several inconveniences were encountered during the ticket selection process. The chosen departure time was 5:22 PM, with an arrival time at the final destination of 11:15 PM. However, the platform assigned a different schedule of arrival at 2:42 PM. Despite requesting a change through the platform and attempting to call without success, I was unable to modify the time. Consequently, I kindly request a refund, given that the option selected was MAIN CABIN REFUNDABLE. I appreciate your assistance and attention to this matter and await a prompt response. Thank you.

Dear Team, I recently had to cancel my trip to Hawaii, and unfortunately, the tickets were non-refundable. I was informed by one of your representatives that I could claim a refund by having purchased insurance on the tickets, only to have my claim denied due to COVID not being covered. This resulted in a month of wasted time and $[redacted] down the drain on the insurance policy from Allianz. I am now seeking a full monetary refund of the $[redacted] owed to me, as I am not interested in receiving airline ecredits and have decided not to fly with Delta in the future due to the stress caused by this situation. If you are unable to assist with this matter, please escalate it to a manager as I am frustrated with speaking to individuals who seem to lack knowledge about the company's policies.

My flight was scheduled for 6:40 pm on February 17th but didn't depart until around 9 pm, causing me to miss my connecting flight to DCA. I had purchased a $[redacted] BEREAVEMENT ticket and missed 75% of my grandfather's funeral due to the flight delays. After a long night, I arrived at the hotel around 11:45 pm with only 2 hours of sleep. Additionally, my flight from DCA to ATL was delayed, causing me to miss my connection to GNV. I was left without a hotel or meal, feeling abandoned in Atlanta on both February 17th and 18th. Delta's lack of support and insistence on a first-class ticket to GNV added to my frustration. The compensation offered of $25 or [redacted] miles did not cover my expenses. I am seeking a refund for the poor treatment I received.