DISH Customer Service Issues

I believe my Dish TV Joey Receiver is being accessed via webcam without my consent. I recently discovered this through an anomaly or algorithm tampered with by those responsible. I have attempted to contact Dish for technical support without success. It's been challenging to speak with a live representative. Please reach out to me at [redacted]. My name is Bettye J. and I will provide you with my account details when you return my call to help address this matter. Thank you.

I have spent over 6 hours on the phone since Wednesday night. On Wednesday, I was on the phone for 2 hours and 37 minutes, and on Thursday, I spent a total of 3 hours and 47 minutes. Despite my account being past due, I have been trying to make a payment since the end of last month. I paid the past due amount on the 13th, but my service was still cut off on Wednesday. I am more than willing to pay any amount owed, but I am unable to get through to obtain any information. Whenever I speak to a representative, none of them have access to my account details. I spoke to someone on Wednesday night and Thursday night, and both times, I was transferred and left on hold for a very long time before giving up. The same issue occurred last night, where the representative tried to assist but needed to transfer me to technical support as they were unable to resolve the problem. This morning, after waiting for 1 hour and 13 minutes, I spoke to a representative who also had no access to my account information, as it was handled by the billing department on the automated system. I require assistance to restore my service, as I am eager to continue using it, but have been unable to find resolution despite multiple attempts.

Hello Dish TV, I tried contacting you at [redacted]-[redacted]-DISH, but the response time was 88 minutes which was too long for me to wait on the phone. Therefore, I am contacting you through this message. My name is Raghupti Sinha, and my account number is xxxx xxxx xxxx [redacted]. I realized I did not receive the invoice for March service, so I made a payment of $80.08 today covering March and April services. I am unable to find the bill on mydish.com. Can you confirm if my recent payment is sufficient and if I will continue to receive monthly invoices as usual? I would appreciate your assistance as I prefer not to wait on the phone for long periods of time. Thank you, Raghupati

I am looking to retrieve our DISH account number. We consistently pay our bill over the phone, and recently made a payment that showed as confirmed on March 1st at 7:40 pm with the reference number 10RC371. However, the payment has not been reflected in our account yet. Our names are Brenda & Randy Hinds, and our address is [redacted] N. Faulkner St., Pampa, Texas. As we have opted for paperless billing, we do not have our account number readily available. When attempting to contact customer service, there seems to be a significantly long wait time. We appreciate your assistance in providing us with our account number. Thank you for your help. Brenda & Randy Hinds

I have been a customer for more than 20 years. I am 88 years old and when I call for technical assistance, they tell me it will take an hour and 15 minutes or more to get help with one of my receivers that has no signal. I have tried unplugging and re-plugging it multiple times, but it still shows no signal. I am looking for a technician to guide me through fixing the issue. I find the long wait times for assistance frustrating. The callback system is not working effectively. I pay $[redacted] a month and expect better service. I hope to resolve this issue promptly.

Account Holder: Peggy Williams Account Number: 8[redacted] 0[redacted] Bill Creation Date: 03/09/[redacted] Address: [redacted] Plymouth Drive, New Bern, NC [redacted] I received my first bill for $[redacted].45 and believe there was a misrepresentation in the initial cost quoted to me last week. I was assured $[redacted].99 plus state tax, with a one-time $50 charge. However, I was not informed about the monthly fees for a hopper and 3 joey receivers. While I will pay this bill, I expect the service to be canceled due to misrepresentation. I request the equipment be removed promptly without any future charges. No early termination fee should apply since it has not been two weeks since I started the service. In conclusion, please cancel the subscription and remove the equipment without any future billing. Contact me at [redacted] as I cannot afford this unexpected monthly cost. Phone calls should display as DISH for me to answer. I attempted to call your customer service line but faced an unreasonable wait time, hence my feedback here. Thank you, Peggy Williams

While on vacation, we utilized our tailgater for satellite service and changed our zip code to our temporary location in Arizona. Now that we're back home in our original zip code, [redacted], we need to switch it back. We've attempted this online but were directed to a site that required a $1 payment for the service. However, our credit cards were not accepted, even though they have sufficient funds. We have tried contacting customer service but have been on hold for 20 minutes with no answer. It's frustrating not being able to speak to someone directly to resolve this issue.

I looked at my bill and noticed I was charged for two pay-per-view wrestling events which I did not order. As an 84-year-old, I have no interest in wrestling matches whatsoever. This billing error has increased my monthly amount due by at least $[redacted].00. Over the past 8 to 10 months, my bill has risen to about or over $[redacted].00 monthly. Being on a fixed income, it's challenging to afford this. I believe loyal customers like me, who have been with DISH for over 20 years and always paid on time, should receive better treatment compared to new customers getting deals under $[redacted].00. Many of us rely on DISH for entertainment, news, and weather due to medical or mobility issues. Can someone from DISH Billing please call me at 1-[redacted] today to discuss this issue instead of being transferred around when I call?

On February 23rd at 3:03 pm, a payment was made at Kroger store in Athens, GA. I reached out to Dish on March 17, and they mentioned not receiving the payment. Kroger claims the payment went through on February 24th and was received by Dish. I have a copy of my receipt with a reference number. This issue arose due to Dish facing a cybersecurity problem, which is not my fault. Despite trying to contact them, the long wait times of over [redacted] minutes make it difficult to get assistance. The lack of callbacks from Dish's customer service is disappointing.

I recently noticed an error on my bill. Despite having paid the February bill in full, the package prices were changed three days after the payment was processed, resulting in additional charges. We did not make any alterations to our plan and were not informed of these changes. We have been on a locked rate for two years, and we were assured that our rate would not change. We refuse to pay more than we owe. Additionally, we received the bill just one day before it was due, and we will not tolerate late fees. I have contacted the billing department four times, enduring extensive hold times and delays. This level of customer service is unacceptable. Please reach out to me promptly to resolve this matter. Thank you.

For the past 4 weeks, I have been attempting to update my autopay card information without success. I've exhausted all available phone numbers, only to be redirected to Fast Pay, which cannot process my payment due to needing to change my card information because of unauthorized use by a retailer. I have written 3 letters, sent a check payment by mail, and tried to make this change every day without success. I am currently disconnected and strongly disagree with this treatment as the issue lies with the provider and not me. I am a 72-year-old widow relying on Social Security, with my only entertainment and connection being through this service, which I have now been cut off from through no fault of my own. This is an ongoing issue that needs to be resolved promptly before I escalate it on social media. I am extremely frustrated and concerned about this situation.

My cable has been off for four days now. I have paid my bill, but I still don't have any service. I have been trying to reach someone, but I keep getting put on hold for hours. This is frustrating. Every time I get transferred to the billing department, they aren't picking up. If I owe more on the bill, how can I pay it if I can't get anyone on the phone? I've even tried selecting technical support, but I keep getting sent back to billing. I would like to know when my service will be restored or when my money will be refunded to my debit card.

I recently got an email to my account at [redacted] indicating my bill is $[redacted].74, due on 3/27. I noticed an automated withdrawal of $[redacted].02, which was not deducted from my account in February when I checked my bank. I tried calling the [redacted] number three times, experiencing excessive wait times - last night, it was a two-hour wait, and this morning, it was an [redacted]-minute wait. How can I resolve anything without being able to speak with a representative? I had just shared my love for the service, but I am reevaluating my opinion now.

My TV works, but my dish channels are not showing up. I paid my account on March 4th, and yet I am unable to access any programs except for on-demand ones. I have been trying to contact customer service, but I keep getting put on hold and end up being disconnected after waiting for about an hour. This issue has been going on for three days, and I am starting to feel very frustrated.

My satellite service was disconnected unexpectedly, and I'm unsure why. I provided my contact details and card number for monthly payments. Being on disability, I depend on my fixed monthly income. I believe the service provider is responsible for the suspension due to payment issues. I urgently need my television service restored. I appreciate a prompt response. Thank you, Donald H. Contact me at [redacted].

I subscribed to Dish service on 1/3/[redacted]. The installation was scheduled for 2/8/[redacted] between 8 AM and 12 PM. Surprisingly, nobody arrived at the specified time, and I later found out the schedule had changed to 1:30-2:00 without prior notice. The serviceman called around 12:15, stating he was delayed from Yankton, SD, and would be late, which was inconvenient for us as my Daughter had important commitments. After realizing the serviceman was overbooked with appointments, I rescheduled. Despite being promised a new appointment within 72 hours, it is now mid-March, and I have yet to hear from anyone. The service has been disappointing, to say the least. Requesting immediate assistance.

I called to submit my payment yesterday but waited on hold for over an hour. I requested a callback and Jenna did call me back, but I was on hold for an additional 2 hours until I had to disconnect the call. I can't afford to spend my minutes waiting on the phone like this. If my service is disconnected due to nonpayment, I am seriously considering leaving DISH for good. I will resort to reading books instead. Although it may not matter much to them, DISH should consider offering customers a complimentary month due to this frustrating experience.

Our Dish service has been unexpectedly disconnected, causing inconvenience. Despite numerous calls to customer service, we faced a lengthy wait time of [redacted] minutes which is frustrating. We seek clarification on the service restoration timeline and whether there will be compensation for the period we were without service. Our loyal customership spans over two decades, as reflected in account number 8[redacted] 6[redacted]. Looking forward to a prompt resolution. Thank you. - Gary & Rosemary S. from Ridgeway, MO.

I am having difficulty updating my payment card due to Error [redacted]. The estimated [redacted]-minute phone wait time provided by Dish is not feasible for me. I have requested a callback, but Dish returned the call after 4 hours while I was unavailable. I have been unsuccessful in reaching a customer service representative through various Dish contact numbers online. The online payment service needs to be reset to allow me to update my payment details and card number. I require assistance from a real person as the error persists despite multiple attempts. I fear that Dish might disconnect our service if the payment method is not updated promptly. If this issue persists, I will need to consider canceling my Dish service and switching to Direct TV.

I received an email today stating my payment has not been processed. I have set up automatic withdrawals from my Visa each month. Despite calling multiple times, I find it difficult to reach you. When I signed up, I was promised a $10.00 monthly discount for ten months, but I haven't received it unlike the person who referred me. I got the service when my bedridden husband, who passed away on January 30, [redacted], found solace in watching TV due to his dementia. As I no longer need the service, I requested to cancel last week, but instead, I was charged $[redacted].00. None of the numbers I call are reachable and the process is taking over [redacted] minutes. Please ensure my service is canceled, provide return instructions for the equipment, and issue a refund of $[redacted].00 owed to me. This has been a challenging experience for me as a 75-year-old trying to resolve this issue. Thank you, Gail W. at [redacted] Calloway Rd, Kingston, TN [redacted].