DISH Customer Service Issues

I have an account with number 8[redacted] 9[redacted]. Being a loyal customer of Direct for 20 years, I felt deceived by a supervisor, which led me to switch to Dish. Facing financial hardship in [redacted], I reached out for assistance but did not receive any. Upon subscribing to Dish, I provided a card for billing, understanding that charges would total $[redacted]. However, unauthorized charges for Showtime and Starz appeared on my account. I am requesting a credit for these charges dating back to when they were added. I require my service to be reinstated promptly by making a payment today to cover the minimum due, with the remainder paid by the first. Frustrated by the lack of resolution, I considered returning to Direct, as they expressed interest in having me back. My attempt to reach billing support this morning failed after waiting on hold for one hour and 20 minutes, which I found to be completely unacceptable.

My monthly bill from DISH went up by $53 compared to last month. I've been attempting to contact customer service through various options and numbers, but all I hear is a message saying, "Agents are available to assist you," followed by, "We are currently experiencing a high call volume. Please try again later." I've tried calling at different times of the day over two consecutive days. I am enrolled in auto-pay, but if I can't get through to them, I may have to cancel that feature until I can speak with a representative. This has been quite frustrating. I specifically need to reach the retention team now. Although I've heard about DISH having IT problems, possibly ransomware, on February 28, it's now March 15 and raising my rates by 43% seems ill-timed.

My TV service has been turned off. I've always paid my bill through text or the internet. When your company got back up and running, it was posted that our internet would not be interrupted, and I would receive a bill in the mail for payment. I received the payment bill two days ago, and I mailed it yesterday. However, my TV has been off for three to six days now. As a customer with Dish Network for 12 years, I've never missed a payment. My TV needs to be turned back on immediately.

Subject: Review of Recent Bill Hi, I am emailing you again regarding my recent bill. I was surprised by the amount of $75.73 as it is higher than my usual bill. I came across an item called "Dish protected silver" on the bill, and I'm unsure what that is. I only require basic TV service, so I am questioning if the $75.73 charge is correct for that service. I am considering canceling my account and switching to cable if this matter cannot be resolved. Financially, every dollar matters to me as I am on a limited budget. Best regards, J. K. [redacted]81

I am currently experiencing an issue with my TV guide where all channels, except for infomercials, have disappeared. I have been on hold for over an hour waiting to speak with someone who can assist in restoring the signal to my box. My account number is [redacted]. Regarding another matter, I have tried to pay my bill online for two weeks but faced technical difficulties. Despite reassurances from the website that no late fees would be incurred or access cut off, I received a bill in the mail yesterday with a late fee charge. I have paid the bill in full and am now awaiting a refund for the late fees.

I am experiencing interference on the screen with many lines. I have already tried replacing the HDMI cable and even got a new Samsung TV, but the issue persists. A former installer suggested that my TV receiver might be faulty and recommended replacing it with a Hopper, etc. Despite having new and secure connections, the interference remains on HD channels while SD channels show a clear picture. It seems the problem might be my very old receiver. My account number is #[redacted][redacted]. I have been a loyal Dish customer for many years and urgently need this situation resolved. Thank you.

I placed my Dish service on hold for a few months to explore new streaming options. I am satisfied with my current streaming TV services and no longer wish to keep my Dish service. Please cancel my service effective immediately as of 3/16/[redacted]. I used to be a loyal Dish Network customer, but due to recent interruptions and loss of sports channels I enjoyed, I have decided to switch to a more reliable service provider. Thank you.

I have been attempting to access my account to pay a bill since last month, but the website has been down. Since I don't receive paper statements, I was unaware of the amount due or my account number. I received a late notice and promptly paid the overdue amount on the 13th. My confirmation number is [redacted], and my account number is [redacted][redacted]. Unfortunately, my service was terminated as of yesterday. I spent a long time on the phone last night and spoke to a representative who transferred my call, but after 2 hours, 37 minutes, and 29 seconds, I still didn't make any progress. Despite another lengthy wait on the phone, I have yet to resolve the issue. I requested a callback, but due to work, I missed the calls. I need assistance.

I have been a loyal Dish customer for over 20 years and have faced various issues, like channel disruptions due to contract disputes. Despite past challenges, this time the absence of Fox and other local channels for months caused me to miss significant events like the Super Bowl and NASCAR races. Currently, I am unable to reach customer service online or by phone efficiently after a recent breach. A friend with Direct TV facing similar issues is receiving a $40 monthly discount for the inconvenience. I believe a similar compensation applied to my Dish account would be reasonable given the situation.

I've had Dish installed for about 3 weeks now. I've been trying to contact Dish multiple times, but I keep receiving a message about high call volumes or being asked to call back later. This has been very frustrating, as I've been attempting to reach out to Dish for over two weeks without success. Initially, when I inquired about switching to Dish, I was informed that I could retain my internet service with ATT due to a bundling arrangement between Dish and ATT. However, when I tried to cancel my previous TV service with Direct TV, I was told there would be an additional charge of $20 per month for ATT internet due to the cancellation of the bundle. This contradicted what I was assured by Dish. I would like Dish to address this discrepancy. Additionally, I was informed that I would have access to certain premium movie channels like HBO or Showtime at no extra cost for three months, but I haven't received any instructions on how to utilize this offer. Furthermore, one of my TVs is experiencing signal issues intermittently. I've been unable to reach Dish for assistance, as I keep encountering long wait times or being directed to online support, which is not helpful.

My DVR indicates it's recording my selected shows, but it's not displaying on my TV screen. I'm unsure if this is due to a cyberattack or if I should buy a new TV. I attempted troubleshooting without a screen to identify the issue, possibly worsening the situation. Yesterday, it functioned until 11:00 PM, but today the TV clicks like it's turning on with no picture. This intermittent issue has persisted for about 3 days. I'd like assistance from a professional to check the reception at my home in Murphy, North Carolina. I'm uncertain of local contacts and need a phone number to arrange a visit.

I was charged $60.36 in January, $[redacted].22 in February, and $[redacted] on March 1. I initially agreed to the $60.36 contract which was later increased without adding more channels. I am dissatisfied with the service, experiencing numerous errors and a lack of channels. I am requesting a refund and would like to cancel my subscription with Dish. The inability to reach a customer service representative by phone is disappointing and unprofessional.

I usually pay my bill over the phone on the 4th of each month. This month, I couldn't do it and received a reminder to pay online, a method I typically don't use. Unfortunately, my service got cut off today. I've been a loyal customer of Dish for over 25 years. I attempted to make the payment online and had to pay a $4.00 processing fee, but my service hasn't been restored. I need help getting my TV back on. There's a $10.00 late fee on my bill, and my Hallmark channels are back to their regular price. I would like the $10.00 fee waived and see if I could get the Hallmark channels for $3.00 for another 6 months. Please assist in reconnecting my service.

I had been attempting to settle my bill when I received repeated emails warning of potential service cutoff due to non-payment. Unaware of any technical issues, I assumed it was a demand for payment I couldn't fulfill. When I finally tried to submit the payment, the bill amount kept fluctuating. Consequently, I switched to another TV provider before learning about the technical difficulties you were encountering. Unfortunately, I had already paid for the new service. Kindly provide instructions for returning your equipment and designate the appropriate return location. Thank you.

I reached out to an online customer service for Dish Network, but unfortunately, the experience was disappointing. Despite chatting with four representatives, none of them could address my questions directly. Instead, they directed me to experts who require payment. As a loyal Dish customer, I find it unreasonable to have to pay for basic support. Even calling the customer service number was challenging, with a wait time of over an hour. The overall assistance provided both online and over the phone has left me frustrated. I am now considering switching back to Direct TV. The issue I'm facing involves the TV displaying an error message "Attention [redacted]" related to wireless connectivity problems. We solely rely on wireless internet without a router or modem, and only the TV connected to the main box is functioning properly.

I spoke with two representatives named Janet and three to fifteen to resume my service after returning from vacation. I encountered an issue when trying to update my credit card information despite using the same card with an updated expiration date in the past. I've been attempting to resolve this for ten days now and am frustrated as I prefer speaking to someone directly rather than texting. I need both my TVs reactivated with local channels, CBS, PBS, and the Flex package, excluding expensive channels since I do not have internet at my vacation home. I have tried resetting both TVs multiple times but still cannot access local channels as I did last year. I had a Joey installed on the second TV previously and am now unable to view my favorite shows. I need assistance and prefer speaking to a representative rather than texting. My contact information is [redacted] and my email is [redacted]

The Hopper remote is terribly unreliable! While I was attempting to watch NCAA basketball games, the remote froze on ONE channel, preventing me from switching channels, turning off the TV, using the guide, or performing any other functions! It's not the first time I've encountered problems with the Hopper remote. The switch from our old receiver to the Hopper even caused our DVD player to stop working, and we did not receive compensation from DISH for their mistake. I am very disappointed. DISH seems more interested in increasing our monthly charges by 21% than in providing good service. It's a shame that big businesses prioritize money over customer satisfaction. Very frustrating situation.

My receiver's hard drive has been broken for three weeks, and I continue to be charged for a service that is not working. I have attempted to contact customer service multiple times, but unfortunately, they are not taking calls. Strangely, I can sign up for new service, but I can't get my current one to work. I believe I should receive at least one month of free service as compensation. I have been a loyal customer of Dish for many years and have not received any rewards for my loyalty. It seems new customers receive better perks. Additionally, I have never been offered the senior discount despite being 65 years old now and eligible for it.

I am experiencing issues with my increased bill from DISH. I have been a long-time customer and typically receive excellent customer service. I am currently dealing with funeral plans, so a prompt resolution is crucial. Additionally, I am interested in learning more about Senior Discounts as I am 66 years old. Unfortunately, I missed a call from customer service due to a spam alert, causing further delays. Kindly reach out to me soon to address these matters. Thank you.

On March 9th, [redacted], I agreed to a monthly bill of $[redacted].99 plus local/state tax, along with a one-time $50 turn-on fee. However, I received a bill for $[redacted].45, which was unexpected. There was no mention of paying for additional receivers each month, and as retirees on a fixed income, this expense is challenging for us. I believe the service charges were not clearly explained, and I respectfully request to cancel our DISH service without incurring an early termination fee. You can contact me on my cell at [redacted] or on [redacted]. I had hoped for affordable and reliable service, but I'm disappointed in the unexpected costs. Please arrange for the equipment to be picked up at a convenient time. I will send the payment for the initial bill promptly. Kindly send the cancellation details to my email address.