DHL Customer Service Issues

I received an email from DHL regarding an additional customs fee required for my shipment. Originally, I thought I could pay the customs cost upon pickup and select my delivery point. However, a recent email now suggests that my package may not be delivered to my chosen location unless the customs fee is paid. The DHL tracking number for my shipment is [redacted]. I contacted the Loomis location in north Red Deer, Alberta, where I planned for the drop-off (expected by March 21), but they have no record of my package in their system.

I ordered a package on Etsy some time ago, but it hasn't arrived. I've been in contact with the seller for months. DHL claimed the package was placed in a lockbox at the correct address, but I'm not aware of any such box. I typically receive deliveries directly to my apartment, including from this seller and DHL in the past. A representative informed me that after searching extensively, they couldn't locate the shipment and it's considered lost. I was advised to file a claim.

I was supposed to receive a delivery from Madeleine on October 27th, and when it didn't arrive, I thought it was just delayed. The tracking number is [redacted]. However, on the 28th, I received a package from DHL at my door, which I initially thought was mine. Upon opening it, I discovered it was not the item I had ordered. I need this package to be picked up and redelivered to the correct address. After reviewing the email you sent me this morning, the front door shown in the photo is not ours; we have two large walnut-stained front doors. I am frustrated with DHL's service as there always seems to be some issue. I paid $[redacted] for my merchandise, which was wrongly delivered. Please contact me at [redacted] or my landline at [redacted]. My name is H.Henderson. Thank you.

I have encountered an issue with a delivery person named John Gabriel who is refusing to provide the tracking number or deliver my package. He has demanded over $[redacted] in delivery fees and has not yet delivered the package. He claims to be a supervisor at DHL but has been dishonest with me for the past two weeks. He is withholding a $15,[redacted] check that belongs to me from a company called DRO. I reside at [redacted] SE12 St, Leon, IA [redacted], and I have already paid the full amount for the delivery. However, he is trying to extort an additional $70 from me to release the package. This would increase the total cost to $[redacted]. I am frustrated by this situation and have already sought legal advice. I am prepared to take further action if this matter is not resolved promptly. You can reach out to the individual at the email address [redacted] Unfortunately, I do not have his phone number, but another party involved can be contacted at +1 [redacted].

I am facing issues with the delivery of my package. The delivery person is not providing the tracking number and is demanding an additional $70 on top of the $[redacted] I have already paid. The check is supposed to be delivered to [redacted] SE12 St, Leon, IA. The delivery person involved is John Gabriel from DRO Company. This problem has been ongoing for 2 to 3 weeks, and I feel like I am being scammed and deceived. I need this resolved today, or I will have to take legal action. I appreciate your prompt attention to this matter. I am currently discussing this with my lawyer. Thank you.

I recently shipped a box via UPS with the wrong label, causing it to be returned to DHL where it was brought to me by D'Angelo. Despite my confusion about how it ended up there, the manager informed me that the correct labels were missing, making it unable to reach the United Kingdom without them. The package is currently being held somewhere unknown to me, and I'm trying to locate it. The person on the phone assured me it would be returned in two days, but it has been over a week and a half, maybe two. I would greatly appreciate any assistance. My email contact is [redacted] Thank you.

Last Friday, your company collected my document for delivery to Sun Lawyers in Cabo Roig, Orihuela, by courier. The tracking number assigned is [redacted]. Initially scheduled for delivery on Monday 5/12, the item actually departed the UK on 6/12. Although it was marked as out for delivery yesterday, the status now indicates that further consignee information is needed, showing an exception in the delivery process. When I arranged the delivery, I provided comprehensive details of the recipient, Sun Lawyers, known for their presence in Costa Blanca. The office address is confirmed as Sun-Lawyers, Calle Cielo, 9, Bajo 3, Cabo Roig, [redacted], Orihuela Costa, Alicante. I urgently require these documents for a property purchase. Any assistance regarding this matter would be greatly appreciated.

I am still waiting for my packages from Germany that I ordered during our tour on October 5, [redacted]. I have been trying to get answers by emailing the store and calling DHL using the shipment number CP[redacted]20DE. Unfortunately, I couldn't locate the tracking number on the paper I received from the store. I even asked UPS for assistance, but had no luck so far. These items are Christmas presents, so I am eager to receive them. Please call me or reply with information on what steps I should take next. Thank you, Cynthia E.

I am having issues with DHL regarding a delivery to a less common overseas location. Despite the delivery not being urgent, I have experienced difficulties with their customer service. When I called their [redacted] number, I was repeatedly hung up on or promised callbacks that never happened. I am frustrated with DHL US as their service has been unhelpful and filled with broken promises.

Currently in Scalea, Italy, we had expected our package by last Saturday. An initial delivery attempt was made last Thursday when we were not present, requiring a rescheduled delivery for today, Monday. The package contains crucial documents from our immigration attorneys that must be submitted to the local office by Friday. Since the village address is challenging to locate, we request the driver to give us a heads-up upon arrival so we can meet at the main street. It is of utmost importance that we receive the package promptly. Kindly reach out to me at your earliest convenience. Thank you!

Good evening! I have a big problem! Please help me!!! My package went to the wrong destination country. Now my package CR[redacted]63DE is intended to be delivered to Tallinn [redacted], Estonia, Kuldnoka 15-98, for Yulia Stepanova. I also wrote this delivery address on the box. I don't understand why the tracking information shows it going to Italy? Thank you for understanding! I hope for your help!

I received a notification from DHL stating that the driver attempted delivery but no one was home. Despite being at home all day and close to the door at the alleged delivery time, I have a front door camera that did not capture any delivery attempt. I contacted customer service and spoke with agent Warner, who was unhelpful and impolite. When I inquired about the next steps if the package was not received the following business day, Warner ignored my question twice before dismissively stating he had already answered it three times and promptly ended the chat. His lack of professionalism and apparent lack of concern for customer satisfaction was evident. Furthermore, numerous grammatical errors in our conversation made it challenging to comprehend the information provided.

I am experiencing issues with a DHL tracking number as it shows a long string of numbers, not the usual 10 digits. Despite contacting customer service, I have made no progress. The tracking information indicates that my package was out for delivery, but it states that the address was not found. I find this perplexing as other courier services such as UPS, Amazon, and FedEx have not encountered address problems. Although it is a new address, it does appear on Google Maps, confirming its validity. I am seeking assistance as my attempts with customer service have been unfruitful. My tracking number is [redacted][redacted][redacted], and the order number provided is [redacted]6. Appreciate any help in resolving this matter promptly.

My order with Order # [redacted] has not arrived at my home address in Ocean Breeze, FL [redacted] as scheduled for January 20. I believe there may be individuals posing as DHL agents and even a person claiming to be a NY police officer named Thomas involved in potential fraud or theft. I have paid upwards of $10,[redacted] to these supposed DHL employees for a shipment containing valuable gold and jewelry that belongs to me, Theodore Peter Massinello. Tomorrow, I will be taking action by involving the Martin County Fraud and Scam Division, the Florida Attorney's Office, and my family attorney. The package is of significant value, with gold and precious stones worth an estimated 2 million. In the event of loss or theft, I will hold DHL accountable.

Hello, I am Rodney B. from Richmond, Indiana. Recent news from David J. in Brooklyn stated that I am a chosen recipient of his lottery winnings. After providing him with the requested information, he mentioned my gift was transferred to DHL Agent. Communication was provided via email at [redacted] Unfortunately, attempts to reach them have been unsuccessful. I possess numbers related to the transaction but lack a specific tracking number. Any assistance in resolving this matter would be greatly appreciated. Contact me promptly at [redacted] or via email at [redacted] Thank you.

I recently had a bag lost during shipping from Berlin, Germany to Houston. The package was initially returned to the sender due to an issue with customs, and then Deutsche Bahn acknowledged their mistake and reshipped it. A delivery attempt was made but failed due to an insufficient address. After contacting Deutsche Bahn and USPS, it seems there was a discrepancy in the address provided. I am concerned about the whereabouts of my belongings, as all of my essential clothing items are in that bag. Unfortunately, I have not received sufficient communication regarding this matter. Tracking number: CJ[redacted]84DE

Subject: Invoice Discrepancy Inquiry I recently dropped off a package at the DHL office in Richmond, Virginia, and I believe there may have been a mistake in the billing. The staff member handling my shipment appeared to be flustered, which caused a slight delay in processing. The package dimensions were approximately 12x12x2 inches, weighing only half a pound (.5). The parcel was destined for Warsaw, Poland, and the total cost came to $[redacted].16, inclusive of $30+ for insurance. I have all the necessary documentation and the receipt ready to provide for your review. I kindly request a reevaluation of the charges for this small item. I look forward to your response. Thank you. Best, N.T. Phone: [redacted] Email: [redacted]

I don't have specific details about the package besides the intended recipient, Ron Jay, and the potential sender, snookerspex.com. The package is addressed to my PO Box [redacted] in Sandy Springs, SC [redacted], as I live in an area without mail delivery and need to rent a PO box for mail. I am hoping to redirect the package to be delivered to my home address rather than the PO box and am seeking assistance from DHL without a tracking number.

I'm reaching out for help because my dad instructed me to contact the "DHL Emergency Number," but I couldn't find it. I'm now trying to reach out to him. My father works at a DHL facility near Harrisburg, PA. His name is Plos K. If you could kindly inform his supervisor that my dad is facing an emergency and won't be able to make it to work as he's currently on a flight from Vietnam, I would greatly appreciate it.

Hello DHL Customer Care team, Regarding DHL Tracking number [redacted] for a shipment to Italy, there have been corrections needed for the dimensions. The cargo initially departed with incorrect dimensions of 70 x 70 x 25 inches on the attached DHL AWB label for Invoice Number [redacted]-[redacted]. According to DSV notification, the correct physical dimensions are 29 x 29 x 12 inches. I have attached the original documents for your reference. I have also included the revised commercial invoice (attachment #3) for Invoice [redacted]-[redacted] with correction details. The recipient has been informed, and we aim to prevent any issues or delays during the shipment to Italy, which departed from our warehouse in Houston, TX, yesterday. I tried to send notifications to various individuals, but the emails bounced back as undeliverable. I would appreciate it if you could notify the following DHL team members: - Dilana Perez (DHL US) [redacted] - US CS Documents [redacted] - Sarah Monroy (DHL US) [redacted] - Bethanie Lacy (DHL US) [redacted] - Greg Whisnant (DHL US) [redacted] - Cynthia Navarro (DHL US) [redacted] Please confirm receipt and let me know if you have any questions or concerns. Thank you, Damaris OReilly International Logistics Coordinator Europe Region – Italy [redacted] Jacintoport Boulevard, Bldg J, Houston, TX [redacted] [redacted]