DHL Customer Service Issues

I was expecting a package, a used watch for parts or repairs, shipped from the US through eBay Global Shipping Program with DHL. Despite delays at Bombay Customs, it was eventually cleared and marked as "PASSED DUTY FREE" by Foreign Post Mumbai. Unfortunately, the package was misdirected, delayed, and held at Nerul Node III Post Office. When I went to collect it, I was surprised to be charged 28% of the declared value, which is not required for items under $25. I am frustrated with India Post's handling of international packages and duties, especially when a pre-paid courier service like DHL is involved. If I had known this would happen, I would have chosen a different shipping method.

I have a tracking number, [redacted], for a parcel from Iherb. I recently received an event notification that stated the parcel would be delivered by the end of the day on Monday the 13th. Despite being home, the status changed to "unable to deliver due to no one being at home." I rescheduled for delivery on Tuesday and received a confirmation from DHL that the delivery was successful. However, the status then changed to "to be collected by recipient," which was unexpected. After facing difficulties reaching DHL's call center, my wife visited their office, where they provided excuses for not delivering and changing the status incorrectly. This experience with DHL’s behavior is disappointing, considering the premium fees paid for their services. Despite reaching out via email with no response, the lack of accountability and transparency in this situation is troubling.

Waybill No. [redacted] In September, I sent a document from The Netherlands to the US. It appears that the document was delivered to the wrong address in Chicago. When I contacted DHL customer service in the US, I was instructed to initiate a search from the sending location in The Netherlands. However, this is inconvenient for me as I am currently traveling and will not be back in The Netherlands until December. The worldwide tracking system should allow for tracking and locating shipments from anywhere in the world, regardless of the sending location. It is frustrating to encounter such a policy from DHL, especially when the mistake occurred at the receiving location in Chicago. I paid a significant amount for this shipment with the expectation of timely delivery, but now it seems like a chaotic situation filled with excuses and bureaucracy. The service in Chicago appears to be lacking in resolving this issue effectively. Regards, Detlef

I paid extra for my package to arrive on October 26, [redacted], but now the estimated delivery date is November 3, [redacted]. I feel frustrated about the delay, especially since the package is essential for a Halloween costume. The package is currently on hold at the Ohio facility. Amazon indicates that it should arrive by 8 pm today, but DHL states it will be delayed until November 3. I am considering picking it up in Cumberland by Friday if possible. I just need it by Saturday, even if I have to collect it from a different location. It is disappointing that the delivery timeline is unclear. I hope for better communication in the future to avoid such delays. Thank you, and I might reconsider using DHL for shipping in the future.

I have an urgent parcel that needed to be delivered to the next county in the UK by Tuesday, November 2nd. I paid a premium rate last Friday and was promised a collection on Monday, November 1st, between 9:00 AM and 1:00 PM. Unfortunately, the driver did not arrive at the agreed time. Despite rescheduling and waiting again, the driver did not show up. After several failed attempts to contact the company, I was informed that the driver had left for the day at 4:30 PM. I had to incur additional expenses for phone calls and wasted time. The parcel remains undelivered, causing inconvenience and disappointment to my customer. This level of service from DHL is unacceptable, and I expect a full refund of the fees paid along with reimbursement for my phone bill. - T.J.

Hello Team, I apologize for the inconvenience, but I am in need of an immediate response regarding a parcel containing urgent legal documents that were sent to my lawyer. The tracking number for the parcel is [redacted][redacted]. I have been unable to locate a customer service phone number to contact for information on the status of the parcel. The tracking information still shows that the parcel was collected on November 25th, and I am concerned as my lawyer has not received it yet. Your prompt assistance on this matter is greatly appreciated. Best Regards, Parminder Sohal

I am inquiring about my parcel tracking number [redacted], which contains 6 items from Light in the Box. The tracking information shows that it was delivered to my home on November 16th. However, as of December 4th, I have not received the package. I find the proof of delivery questionable as I have not signed for any deliveries in the past three months. Despite receiving regular packages from various carriers like Amazon, UPS, FedEx, and the postal service, my current shipment seems to be missing. Please contact me at [redacted] or email me at [redacted] - M.K.

I missed a package delivery from a driver today even though we were home, but we didn't hear the doorbell. I've been waiting for this package, and when I tried to track it, there was a message asking me to contact DHL, but no details on how to do so. The website hasn't been helpful, despite having an account. I really need to get this package quickly. The tracking number is [redacted]. I want to find out when they will try to deliver again or arrange for a new delivery time.

I am Tina Kyte from Braselton, GA. Recently, one of your drivers with truck tag number RVH6728 and truck number [redacted] got stuck in my yard. The driver also threw my package on the ground and caused damage to my yard. I have pictures as proof. Please contact me at [redacted]-36-[redacted]. Thank you.

I have been eagerly awaiting the delivery of my order for the past two days. Despite providing clear instructions that my door does not require a code, the delivery attempts claimed by the company have been inaccurate. I specifically requested the driver to contact me as I am willing to step outside to receive the package promptly. It is disappointing that my instructions were not followed, and I am growing increasingly frustrated with this situation. I kindly ask for the delivery service to either adhere to the instructions provided or arrange for the return of the package so that I may receive a refund. Thank you, Gwendolyn S.

I was at home when a delivery was attempted today ([redacted]), but no one rang the buzzer, called, or dropped off the package. This is the third attempt, and I need this package urgently. I would appreciate it if the delivery person could call me upon arrival and provide a more specific window of time for the next delivery attempt.

I recently shipped three packages and received an email from your company stating that a shipment to the United Kingdom is on hold due to missing paperwork. The email requested a copy of the commercial invoice to release the shipment from Customs. I provided the packing list and shipping label to the driver during pickup. When checking the delivery status with the provided shipping number, it shows the delivery date as the 22nd of December. I would like to understand the current status of the shipment and if there are any additional steps I need to take.

I ordered a jacket from Grailed.com with an expected delivery date today. The tracking number I received is [redacted]. Unfortunately, I missed the delivery and received a notification about an attempted drop off. I'm wondering if there will be another delivery attempt or if the item will be sent back to the sender. I really want to get my hands on this package and I'm hoping I haven't missed out on the chance. Thank you.

Good evening, Could you please let me know the status of my shipment with tracking number [redacted][redacted]? According to the tracking information, it was marked undeliverable today. I am expecting this package for Truppel at Martin Luther Str. 90, [redacted], Berlin, coming from Wuppertal. I would appreciate it if you could contact me promptly to inform me of the package's current location or arrange for re-delivery. You can reach me at 0[redacted]4. Additionally, it seems that the address may have been incorrectly inputted in Wuppertal. Perhaps "c/o YOHANSYAH" was missed. Where can I collect the shipment now? Thank you, Sandy T.

Our package was sent from Denver, Colorado, USA on October 19, [redacted], with Tracking Number CH[redacted]62US to Berlin, Germany. Things were going smoothly until no delivery attempt notice was left at the destination address. This happened twice, resulting in the package being returned. The next tracking event showed it in England, then back to Germany, where it remained in one location for an extended period before being sent elsewhere. I kindly request assistance in ensuring the successful delivery of this package. Thank you.

Dear Sir or Madam, I am writing to address an issue with a parcel that was supposed to arrive in Italy by now, as it was sent a week ago on 16.12.[redacted]. Unfortunately, it has yet to leave Germany. This delay is causing significant problems for me. Please reach out to me urgently regarding this matter. You can contact me here: +49/[redacted] [redacted] Best regards, Martina Scherba

My parents sent me a parcel from India, and I received it today. However, I am disappointed with the delivery person's behavior. They should have informed me upon delivery as I requested, and handed it over directly to me in the specified location. Unfortunately, the delivery person did not follow these instructions, leaving the parcel without notifying me. I only found out it was delivered after receiving a notification half an hour later. This process was not handled correctly. Thank you.

It has been one month, and I have yet to receive my package. The tracking number is [redacted]. Upon reviewing the tracking information, it appears that a mistake was made, leading to one item being returned to my shipping partner. The rest of the items are currently held at Sri Lanka Customs due to a customs delay. I have been requested to provide the invoice again for these two items, although I had originally provided it along with other supporting documents to your DHL local agent for all three items. This marks the second time I am being asked for the invoice.

My package was supposed to be delivered without a signature, but due to a nearby road closure, I was informed this morning that delivery couldn't be completed. However, no delivery truck ever arrived. My address is accessible despite the road closure being nearby. The correct route to reach my house is taking 65 to HH in Urbana, MO, and turning at the last driveway before the closed bridge. Our two driveways after the road closure sign are clear for access. There was no genuine attempt made to deliver my package, and it is frustrating that the tracking falsely indicates a delivery failure despite no effort being made.

I am reaching out for assistance regarding a shipment with tracking number [redacted] from The National Oil Corporation (NOC) in Tripoli, Libya to be delivered to Argos Minerals, Inc. in Houston, TX [redacted]. I encountered an issue with DHL Express on Friday, March 11. Despite requesting the delivery to my home address at [redacted] C Westbury Sq., Houston, TX [redacted] due to delivery challenges to our corporate PO Box, there was a discrepancy. I received notifications that the package was delivered at 3:15 PM, signed by an unknown individual named Jay Escueda, while I was not home. This is puzzling as my regular DHL driver would not typically leave the package without confirmation from me. I had asked DHL to contact me when nearby, which unfortunately did not occur. The uncertainty of the package's location and the unfamiliar signatory has caused concern. Any support in resolving this matter would be greatly appreciated. Thank you. - A.H. Cooper, [redacted], <[redacted]> (DHL International account with Argos)