Cricket Wireless Customer Service Issues

I recently had my phone stolen but then found it again. I have two accounts, one phone is cracked and gets warm while charging. I am unable to pay my bill until I can get to Woodforest Bank. I've been a customer for a long time and really need to transfer my number to the other phone. I have medical connections on this phone since I'm a heart patient and veteran. I'm over 70 years old and not familiar with computers, so I need to speak with a live person. Please help me pay my bill on Monday during business hours. Thank you.

I visited the Cricket store on Ireland Rd in South Bend, Indiana, on Monday to port my number. The staff member insisted I needed my account number and a pin from my previous provider. I found the customer service agent rude as he complained they closed at 7 when I arrived at 6:15. Apparently, he misplaced the scanner, spent 30 minutes looking for it, and then refused to complete my transaction due to the closing time. Despite his issues, he could have finished my request before closing time and chose not to. I opted to take my business elsewhere due to this treatment. As a long-time Cricket customer, I am disappointed by how they handled the situation. I don't recall the staff member's name, but I believe if I started an order, I would have seen it through. I have never needed account details to port numbers before, as Cricket usually managed everything for me. I'm frustrated by the ordeal and the fact that I had to stick with my previous provider due to the payment issue. This situation needs immediate attention.

I had a disappointing experience at the store on Monday evening, December 26th, [redacted]. The staff member who was assisting me seemed rushed and complained about the store closing at 7 p.m., even though I arrived at 6:15 p.m. He took my money but did not finish processing my order, and I did not receive a receipt. He mentioned the need for an account number and pin to transfer my number, which confused me as I had not encountered this requirement before. Despite this, he charged my debit card $[redacted]. I have disputed the charge with my bank, but I also feel that the staff member was disrespectful and unprofessional. I believe I should receive a refund for the incomplete service, and perhaps even receive free service or phones for the inconvenience. I am disappointed with the service I received and am considering escalating this issue to the corporate office if it is not resolved satisfactorily.

I urgently need to speak with a representative. My 3-year-old grandson, who I haven't seen in 6 months, is visiting for just one night. My phone number is [redacted]0. I own an Ovation 2 32g that I haven't had for a year yet. Unfortunately, I don't have the purchase date. I attempted to file a manufacturer's claim but was told my name is invalid. After waiting on hold for several minutes, the call went silent. I've been waiting in a call back queue. The temporary phone I'm using is challenging and time-consuming. Despite my efforts, hours have passed without a solution or contact with an agent. My Ovation 2 abruptly stopped working while playing music, with the charging port malfunctioning. Now the device won't turn on, displaying only a low battery icon. It's vital for me to have a working phone due to ongoing business demands. I'm Shannon D., and you can reach me at [redacted] to resolve this matter promptly. I have the device but can't access my email or texts, and I prefer not to reset it to avoid losing important data.

I need to contact a Cricket Wireless representative urgently. When I purchased my Ovation 2 phone at a Cricket store in San Pablo, I paid $[redacted] in cash. However, I was surprised when the worker took the cash and then swiped a debit card through the reader as if I had paid with it. Although I found it suspicious, I trusted the store worker. He had me create my Cricket account with a username and password on a personal phone he provided, claiming my new phone was dead and needed charging. Despite feeling uneasy about this, I trusted him again. Upon signing into my account, I discovered a debit card was on file for autopay, which I didn't provide. Subsequently, I received a text stating the card was removed from autopay. As I didn't receive a receipt or change, I'm concerned about possible identity fraud or phone hacking. I plan to visit the store tomorrow to address these issues with the employee.

On February 18th, I visited a Cricket Wireless store in West Sacramento at [redacted] Harbor Boulevard, Suite A, West Sacramento, California. They charged me $96 for service and to port my number, but they failed to complete the number porting. Despite my frustration and being left without a phone or service, I managed to retrieve my number back from Metro after a few days. The store has been unhelpful and unwilling to refund me. I am disappointed with the lack of customer service and am unsure of what steps to take next. I have the receipt and can provide proof of payment if needed. At this moment, I find myself at the store seeking assistance. My name is Randy Moore, and you can reach me at [redacted]. Thank you.

I'm having trouble playing my game on two different computers due to an invalid configURI setting 4 1 error. Interestingly, everything works fine when I use my phone's Hotspot on both computers. After some internet research, it seems like the issue might be related to my ISP. I recently received a new debit card and have not signed up for auto-pay, which I prefer to do once this issue is resolved. I tried reaching out to customer service using my cricket Hotspot phone number, but the calls keep disconnecting after 10-15 minutes, making it frustrating to get assistance.

I wanted to switch my phone from another carrier to Cricket Wireless due to the advertised price. However, the store employee added a line to my existing account instead of porting my free phone with its own account as requested. This mistake led to overcharging me and now my affordable phone plan is lost. Additionally, the new account information doesn't match causing connection issues. I am now facing a bill of over $[redacted] compared to my usual $60, causing me financial strain and hindering my essential purchases.

Since November [redacted], I have been a Cricket customer with monthly autopay. Despite this, every month I receive a notification that my payment couldn't be processed. After checking with my bank and trying to pay online with my card, I encounter errors. The only way I can settle my bill is by visiting a store, which is inconvenient and incurs additional fees for not using autopay. Consequently, my $90 bill balloons to nearly $[redacted]. If this problem persists, I may have to switch back to Simple Mobile, where I never encountered issues and experienced better phone service.

My cricket account was set up on auto pay by my dad, but his credit card got lost causing a suspension in my service. After contacting cricket customer service, they assured me that the reactivation fee would be waived. Two days later, I visited a local cricket store where they mentioned a nine-dollar reactivation fee. I decided to switch my SIM card to a TracFone but still have no service. This situation is very inconvenient, especially since I've already faced car trouble and now this issue. I'm on a fixed income and would pay the fee if I could. Any advice or help would be greatly appreciated.

I would like to request a refund of the $5 reactivation fee. I've been attempting to pay my phone bill since 11:00 p.m. on March 21, [redacted]. Unfortunately, as I was at work, I couldn't make the payment sooner. I encountered issues with the Cricket app for 2 hours, as it repeatedly denied my payment, instructing me to try again later. Despite my multiple attempts before midnight to avoid a service disruption and the activation fee, it seemed like the app malfunctioned intentionally to charge me. I have successfully made the payment now, but I believe it's unfair to incur the activation fee due to the app's error. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I purchased the iPhone SE [redacted] and activated it a week and a day ago, believing it was the correct model. However, upon trying to connect it with my iPad today, I discovered it was actually the iPhone SE [redacted]. Despite ordering correctly, I received the wrong phone. The customer service representative I spoke to transferred me to the warranty department, who stated they could not assist. To resolve this, I am seeking guidance on how to return the phone. I have the original packaging available.

I was assured multiple times that my cell phone bill issue would be resolved, and a return call was promised. However, today when I spoke with a gentleman, he spoke disrespectfully and didn't honor the agreement from the previous night. I was supposed to be contacted within 2 hours but never received the call. The next day, when I called back, another gentleman informed me that not only was the information incorrect, but I now have a larger bill and need to pay an extra $60 for the entire month. As a participant in the ACP program and a disabled American citizen, this is a significant burden. I am open to reaching out on various platforms, but my preference is to resolve this matter amicably and continue using your services.

I am experiencing an issue with my purchased iPhone SE (model number MHGF3LL/A, serial number FFMH2∅Z6PLJN) in February [redacted]. I reside in Serbia, Europe, and the phone is currently locked to the Cricket Wireless network, preventing its use in my country. I kindly request the phone to be unlocked for use in Serbia. I have previously used Cricket in [redacted] and have consistently paid my bills. Despite seeking to unlock the phone while in the USA, I was informed that 6 months needed to elapse by customer service. I discontinued the use of my number (+1)[redacted] a year ago. Thank you for addressing this matter. - Jovan Keserovic

I am currently working out of town and needed my phone for communication. I was in the process of switching to Bridgepay before noon. They collected a $25 payment and then suspended my account, which I believe is unfair. I have been a loyal customer for a long time, and I was only supposed to make a $48 payment for Bridgepay setup. They took the payment and suspended my account without setting up the Bridgepay service as intended. Now, my account shows a negative balance of $48, which I am not willing to pay as I had already made the $25 payment for the setup.

I recently purchased a new Cricket phone to replace my old one. Previously, I could simply dial [redacted] to pay my bill easily. However, this feature did not transfer over to my new phone, and I am struggling to locate it. Additionally, I acquired a low-income phone as a backup when I bought my new phone. I understand that if I make at least one phone call a month on the low-income device, there will be no charge. I have made one call to ensure this. This morning, I attempted to pay $48 with my debit card for my main phone bill. However, I have not received any acknowledgement or confirmation of this payment. Furthermore, I received an email notifying me that I must make a call on my second phone to avoid a $15 charge. Unfortunately, my sister, who set up the phones for me, is currently unavailable. I am feeling confused and unsure about the payments and if my call on the second phone was registered. As an elderly individual, I easily get overwhelmed and require assistance from a customer service representative to clarify the situation and prevent any missed payments. Kindly provide me with guidance to ensure I am up to date with my payments. Your help is greatly appreciated.

I bought a Motorola Stylus phone for my daughter that was originally locked to the Verizon network. I tried switching it to Cricket, but the SIM card didn't unlock it as expected. Now, when I put the same SIM card back into my Samsung A32 phone, which was working fine with Cricket, I'm suddenly getting a message saying my phone is not compatible with the Cricket network. My Samsung A32 isn't working at all now, showing no service available.

Hello, I recently purchased a phone for my son and added another line to our family plan. Unfortunately, the friend he added to the plan had their phone confiscated as they are not allowed to have cell phones in their program. Now my son's phone has been disconnected, even though he has been consistently paying his bill each month. The phone number in question is [redacted]. My name is Michelle Gora, and I am a Cricket customer as well. I would appreciate assistance in removing the phone that was added to my son's plan.

I have lost my phone and suspect it has been found by someone else. My phone number is [redacted]. Despite my active service, my phone is missing. I have been a loyal customer for 4 years and pay for the $8 protection plan. Can I get a replacement phone from your company? Additionally, I am using a borrowed iPhone from my sister temporarily, but it has a locked SIM for Straight Talk. I need assistance unlocking this phone so I can transfer my number and get back to using it for work.

My fiance has a $35 government plan through Cricket. We were assured by a sales representative that adding a phone to the account for $15 a month would give us unlimited fast-speed services. We specifically mentioned we would pay on the 3rd of every month from our monthly checks. However, our phones are scheduled to be disconnected tomorrow at midnight. This is causing concern as we have important contacts reaching out to us. Please email me urgently if you can assist. Thank you.