Cricket Wireless Customer Service Issues

About a week ago, I purchased a phone with a plan at your Benton Harbor, Michigan store. During the purchase, I was under the impression that the phone case and screen protectors were complimentary. However, upon reviewing my receipt, I noticed that I was charged $40 for the case and $30 for the screen protector, totaling almost $70. Disappointed by this, I returned the phone the following day, only to be informed that the accessories couldn't be refunded. As a new Cricket customer, I bought a different phone the next day, rendering the $40 case useless. I was hoping for some form of compensation for this error, maybe a case that fits my new phone. Money is tight for me, and being deceived like this is frustrating. The incident occurred on July 31st, near closing time, and we were the last customers in the Benton Harbor store that day. I appreciate your understanding in this matter. Thank you.

Good Morning, I am writing on behalf of my brother, Mr. Erwin Norville, and myself. I have received a used Cricket LG Stylo 3 phone from my brother, and I currently reside in Barbados where the device is located. I am unable to use a local SIM card in the device because it is locked. The phone works well with a Wi-Fi connection, and I need to unlock it to make calls. I am seeking your assistance to provide me with the unlock code for the following information: - Phone Name: LG Stylo 3 - Phone Number: +[redacted]4 - IMEI Number: [redacted][redacted] - IMEI SV14 - BUILT#: NRD9OU - MODEL NUMBER: LG-[redacted] I appreciate your help in advance. Regards, Shamangoli Forkell P.S. I couldn't connect via phone call due to connection issues, opting for this email instead to convey the information.

On August 15, I received a text from Cricket Wireless stating that there was an issue with my Autopay payment using my Chase Bank Visa Credit Card. I promptly checked and confirmed my credit card details on the Cricket app. Despite this, I decided to delete and re-enter the credit card information on Autopay. After making this change, Cricket sent me a confirmation text. However, my phone service was suspended by Cricket on August 17. I contacted Chase Visa and was informed that they had tried to process a payment requested by Cricket on August 15, but my account was marked as closed. To restore my service, I had to pay an additional $15 due to an error on Cricket's part. I am requesting a refund or credit for this amount.

I have been a customer at Cricket for almost a year. I purchased my phone with cash and recently transferred my service. Despite several attempts after being directed to the Cricket store, my phone remains locked. I was informed a ticket was submitted to technical support, but I have not received a call back. I was asked to try unlocking through an app but was unsuccessful. As a loyal customer, I feel frustrated as my phone is still not unlocked. I would appreciate it if someone could email me an update on the situation and advise me on the next steps to resolve this issue. The advertisement stating that phones will be unlocked after being with Cricket for six months feels misleading in my current situation.

My wife and I bought two Cricket phones a month ago and signed up for autopay. The salesperson didn't mention we'd be charged two days early, leading to an overdraft fee of $36. I'm on a fixed income and feel this practice is unfair. I was assured there were no hidden fees. I need the overdraft fee refunded promptly or I'll take my business elsewhere. This treatment is not ethical or the way to treat loyal customers who rely on your word.

I recently bought a Turbo Hotspot 2, and while the wifi is working well, I'm having trouble setting up my account. The store in Perryton, Tx, couldn't assist me, and the [redacted] number support has been unhelpful. The last representative I spoke to, Julio, could not resolve the issue and even hung up on me once. I mentioned that my son's Cricket hotspot can receive messages, but Julio claimed it was not possible. I requested to speak to a supervisor, but have been on hold for 45 minutes now. I just want to access my account and, if customer service doesn't improve, I might switch to AT&T for the same hotspot.

I have been using this service for only two and a half weeks, and I'm experiencing data depletion issues. After four days, my data ran out, and I had to call to reinstate it. A few days later, the same problem occurred, necessitating another call for data reinstatement. Last night, I had to pay $10 for a gig of data at 11:00, which only lasted a couple of hours. I had to purchase another gig twice on the same night. When I called customer service today, the representative promised me extra data but then hung up on me. Subsequent calls resulted in being hung up on repeatedly. The last representative I spoke to was rude, ignorant, and unhelpful; he even threatened to disconnect my service. Despite attempts to resolve the issue over the phone, my data continues to deplete rapidly. I am dissatisfied and will be reporting these service issues. I am requesting a refund for the additional data purchased, enough data to last until the end of the month, an explanation for the data consumption problem, and an apology for the inconvenience caused.

I received my second phone on September 14th, and I'm experiencing issues with it despite being a 5G device. Pages are not loading, apps are not syncing, and there is a delay in connecting to various applications. I wish to return this phone and exchange it for a different model. I contacted customer service on September 16th but did not receive a call back as promised. Today, on September 20th, I tried calling again but waited over half an hour without success. I am aware that I have 7 days to return the phone, and I'm concerned about the lack of communication hindering this process. I have faced other issues recently and want this matter resolved promptly. Kindly reach out to me to facilitate the return of this equipment. I can be contacted at [redacted]. The problematic phone is linked to mobile [redacted].

This situation is frustrating. I am unable to reach anyone at Cricket, and my phone service has been shut off again with a demand for additional money. This is the second time in 9 days. Despite having paid $75 as requested before, I am now being asked for $[redacted] more. My boss is unable to contact me due to this disruption, and I have proof of my recent payment. I refuse to pay more and will report this to the Better Business Bureau. It is unacceptable to repeatedly demand money and suspend services. The system showed a due date of $71 for October 18th but proceeded to shut off my phone and demand more money the next day. This is a terrible customer service experience, and I feel deceived and robbed. Please restore my phone service immediately.

I am very frustrated with Cricket's support team and their handling of my enrollment in the EB B program. I have been trying to resolve this issue since June 2nd. It feels like they are intentionally prolonging the process to continue charging me $63 a month. Despite multiple attempts, I have not been able to reach a knowledgeable person to correct the problem. Initially, I was told it was due to having a government phone, which I disconnected, but then they claimed they had the wrong number. After being assured everything was sorted out, a recent call to customer service revealed that I am still not enrolled. I even contacted Q Link Wireless and had my service disconnected to comply. I believe I am owed a credit for the last 3 months due to this ongoing error. The situation is incredibly frustrating, and I have lost faith in Cricket's customer service.

As OTR truckers, we stopped in Chicago, IL, to upgrade our phones and transfer our numbers. Disappointed with the lack of a free 5G phone as promised, we settled for paying $20 each for Moto G Power phones. However, we have encountered multiple issues with the device and service. Despite being assured it would support 5G, the data connectivity is poor. We are headed to Michigan soon and need a swift resolution. Is it possible to visit a local store to exchange the devices for current promotional 5G phones without being tied to a contract? We also purchased cases that we would like to swap for the correct phone models. The problems may be due to activating the devices outside our home area, but regardless, we require an immediate fix.

My name is Nathan, and the ID number you requested is as follows: UserID: 7b26a5de-[redacted]-3fad-ab21-24d9c1baa244 AppKey: 8b7e0d2d I am seeking assistance regarding an issue with an app called Long Game. The app promised free reward points with Cricket Mobile if I downloaded the app and purchased a debit card. However, the ad was misleading as it did not specify that a bank account number for routing would be required, leading to a misunderstanding. I am unable to proceed due to this discrepancy and have not received the promised award points. I have contacted Iron Source regarding this matter and attached a clear image of the ad page for reference. I hope to resolve this matter promptly and am looking forward to your feedback and assistance. Thank you for your attention to this matter. Nathan.C.

I'm in need of assistance with a recent issue I encountered with Cricket Wireless. Unfortunately, a line was accidentally cancelled by a Cricket agent, which has caused me quite a bit of inconvenience. I had been diligently paying for this service every month, even though the phone associated with it was broken. I attempted to rectify the situation through the app, but it proved unhelpful. When I finally got through to customer service, the representative terminated the wrong line, leading to further complications. Now, critical services like access to bank accounts and emails are disrupted due to this error. Despite my efforts to resolve the matter, I was given incorrect information by the chat service regarding Cricket's customer service hours. I am seeking urgent assistance and clarity on how to address this predicament promptly.

I am seeking assistance with a frustrating issue caused by Cricket's customer service. After attempting to cancel my son's line, my main line was mistakenly terminated by an agent from the Cricket [redacted]# helpline. Following this mishap, I encountered multiple obstacles in trying to resolve the situation. Despite my efforts to cancel the line through the MyCricket app and website, I received an error message indicating an order pending even though I had made no such order. Subsequent attempts to contact customer service were met with challenges due to time zone differences and long wait times. Eventually, after speaking with a phone agent, my call was abruptly disconnected, leaving me in a difficult position. Subsequent interactions with an online agent proved to be even more frustrating when they were unable to restore my service or assist with the situation due to the previous cancellation. I now find myself in need of a solution to access my old number temporarily for important accounts and am considering porting it to another provider to facilitate this process. Any advice or recommendations on companies that can assist in this matter would be greatly appreciated.

Today, I purchased a new Cricket SIM card and had them activate it on my child's phone that previously had a different provider without my consent. Initially, my brother paid $55 with my card that only had $30 and $15 in cash, but later my service was disconnected. After contacting Cricket, they provided proof of payment and reconnected my service. However, my phone was disconnected again, and when I inquired, they mentioned that my card had been declined. I provided a different card, which was accepted, but they charged me $[redacted] for a $40 plan and $15 for the SIM card. Upon checking my account, it showed a payment of $70. I have been a loyal customer for a long time and I am concerned about being charged more than expected. I kindly request assistance to resolve this matter, as I am a senior citizen over 60 years old, unemployed, facing health challenges, and struggling financially after being charged $[redacted] for a $40 plan.

My name is Joan Gardner, and I'm 61 years old. Due to my health, I rely on phone assistance since I can't easily go out. I've been a customer with Cricket for some time. However, recently, my child switched my provider without my consent. I contacted Cricket, and they instructed me to get a new SIM card. Being disabled, I sent my brother with payment, but the store charged more than expected. After several issues with payment and disconnection, I feel overcharged for a $11 SIM card and a $40 monthly plan. The store mistakenly charged me $[redacted], not the $70 shown in my account. I'm distressed and seeking a refund. I'm struggling with this situation and would appreciate your assistance regarding this matter at Cricket Wireless, [redacted] University Ave, Bronx, NY.

I recently suspended one of my phone lines for a specific reason, but I noticed that the store reactivated it without my consent. I would like to have it temporarily suspended again. I am concerned about my privacy and the security of my account, as nobody else knows my passcode. The unauthorized reactivation of my line is unacceptable, and I expect this issue to be resolved promptly. If this continues to happen, I may have to take legal action against Cricket Wireless. I had initially suspended the line for a valid reason, and it should not have been activated without my knowledge.

Hello, I am disappointed with the lack of respect I have received from your customer service team whenever I contact them. I believe there should be better communication active at Cricket. I have been a loyal customer for 7 to 10 years, but I recently faced issues with store staff. I bought a stolen phone from one of your stores and had to pay extra for a replacement due to the salesperson's mistake. When I ask for a manager during customer service calls, there seems to be avoidance or delayed callbacks. I also encountered unauthorized changes to my account without my permission. Even though a store manager tried to assist me, customer service altered the account without consent. I hope these issues can be resolved promptly as I expect compensation for the time and money invested in Cricket. Additionally, I experienced a situation where a salesman locked the store door in front of me despite his family being inside. I am filling out paperwork with the Better Business Bureau to address these concerns before seeking a final resolution.

I recently visited a Cricket store in Leesburg, VA, two and a half weeks ago to switch my service from Boost to Cricket. The representative was helpful but failed to inform me about the 7-day phone switch policy and the promotion that entitled me to two phones. Despite mentioning the promotion, he only acknowledged it after prompting. Today, I returned to swap the unconnected phone, and only then was the policy highlighted (now posted at the counter). I have two phones from the deal, with one connected and the other still sealed in the box. I wish to exchange the Samsung Galaxy for an iPhone, but the representative seemed less inclined to assist this time. It appears he may have lost interest post-sale. My intention is to switch phones, and any support would be appreciated.

Hello, my name is Angela B. I reconnected with Cricket in July [redacted] hoping for better service in my area, but unfortunately, my experience has been terrible. Despite adding two more lines based on the promise of improved coverage, all three lines have experienced issues with dropped calls, no data, and poor reception. I've contacted customer service over 60 times, but the problems persist. Even when told the towers were back up, the service did not improve. I was informed that I was near a tower, but this did not resolve the issues and no compensation was offered. As a disabled person on a tight budget, this situation has left me with no choice but to switch to another provider. Now I am being informed that my phones cannot be unlocked as I did not stay with Cricket for six months. This has left me unable to afford a new phone. I feel disheartened by the service I received and the financial impact it has had on me. I may need to seek legal assistance to address the situation with Cricket Wireless.