Costco Customer Service Issues

Subject: Unhappy with Recent Online Shopping Changes at Costco México Dear Costco México, I am reaching out to express my frustration regarding the recent alterations to your online shopping platform. This marks my second attempt to address these issues through this channel. Approximately four months ago, your platform underwent changes that have had a negative impact on the user experience for customers like myself. The introduction of a $50 pesos delivery charge for "grocery items" and the imposition of restrictions on previously verified postal codes are particularly concerning. These modifications appear to have been poorly executed by your corporate team and programmers, failing to consider the repercussions on end users like me. Despite my adherence to a commonly used postal code in México ([redacted]) that has facilitated trouble-free deliveries for over three years, I am now experiencing issues due to errors in the programming that prevent me from receiving items, even after opting to pay the additional delivery fee for "grocery items." Furthermore, there seems to be confusion in classifying certain items as "grocery," such as non-perishable products like laundry detergent, resulting in unnecessary fees and complications in the ordering process. Although I comprehend the rationale behind some adjustments, such as the treatment of perishable grocery items, I am disappointed by Costco's lack of responsiveness to customer feedback. In light of this, I am contemplating seeking resolution through social media channels unless my concerns are addressed promptly. As a devoted Costco customer in two countries and a holder of a CITIBANAMEX Costco credit card, I would appreciate the opportunity to discuss these issues with a corporate-level customer service representative to better understand the issues plaguing the online platform and ensure they align with Costco's renowned standards. Please contact me at the provided Mexican cell phone number, +52 [redacted], to arrange for a discussion at your earliest convenience. Thank you for your attention to this matter, which I believe impacts numerous North American customers. Best regards, Tia R. Member #[redacted]54

Member [redacted]88 - Barbara J. I recently visited the Burlington, WA store and saw a resin shed display priced at $[redacted]. However, when I returned, the display was gone, and the shed was now available online for $[redacted]. Assuming it was only offered online, I purchased it on 2/16, and it is currently in transit. To my surprise, upon my return to Costco, the shed display was back, and there was one available next to it. I took it to the front, but within minutes someone else purchased it. I am hoping to receive a credit for the price difference. Alternatively, I could purchase the one in-store and return the shipped one, though it seems inconvenient. I would appreciate a refund for the difference. Thank you, Barb J.

I signed up for a membership for $[redacted].00 a year ago. My spouse and I have frequented the stores in Arlington and Fort Worth, Texas. We are often frustrated by the inconsistent availability of our favorite items like yogurt and lobster bisque soup. Despite our membership not expiring until March 31st, a renewal charge has already been processed on my credit card, which I tried to stop at the Arlington warehouse. Unfortunately, I was informed that the transaction cannot be halted until it goes through, after which I can request a refund. This process leaves me questioning why this procedure is in place.

I have decided not to renew my Costco Executive Membership. My main reason for this decision is the recent news that the Government of Ontario is lifting its mask mandate effective March 21, [redacted]. Costco tends to be the busiest and most crowded place where I purchase groceries, and without people wearing masks, I no longer feel safe shopping in your stores. If Costco decides to communicate to the government of Ontario that lifting the mask mandate could impact their business negatively and convey a preference for it to remain, feel free to reference this email. Regrettably, I will be taking my business elsewhere if the situation does not change.

I recently signed up for a Costco membership hoping for better product deals and healthy ready-made meals. However, I've found that while your bulk prices are comparable to other stores in New Jersey, the premade foods like chicken salads and pasta salads have such high sodium content that it's alarming. I'm concerned about the health implications and would like to request a refund for my membership. How can I go about canceling and getting my money back? Thank you. ~ April C.

In November [redacted], we purchased a Lion Energy solar generator with solar panels and a 12-volt Lithium-Ion battery. After charging the generator to [redacted]% right after purchase, we checked the battery's condition before storing all items in the garage. Come early March, we tested charging the generator with one solar panel which yielded negative results after three days. Contacting the vendor, we tried various reset options to no avail, leading to them sending a box for us to ship the unit back for recalibration. Despite informing them about our upcoming two-week camping trip to use the products purchased through Costco, they assured only a day would be needed for repairs. Considering the timelines from when they received the unit, the repair time, and return shipping, we should have had the unit well before our camping trip. However, even after 10 days since returning from the trip, the replacement has yet to be received. These are just a few instances where the company has failed to meet our expectations, with numerous occasions of neglected phone calls and emails, leaving us feeling like our concerns have been ignored.

I am writing from Miami, Florida concerning an issue. I have been going to the Pembroke Pines location specifically for the Hellman's tuna salad (over 2.3 lbs) for years. Recently, I have noticed it is no longer available on the shelves, and more Kosher tuna pate is being offered at 2lbs for approximately the same price. What happened to the Hellman's tuna salad? Is this related to the Passover season or another reason? I would like to request that this longstanding product be restocked at this and other locations. I am dissatisfied with Costco's decision. Thank you, J.T.

I used Klarna for an online payment, creating a one-time card for $40. However, my membership was canceled, and the $10 on hold was not released back to my account. Instead, I saw a $18.26 charge on the one-time card, leaving a balance of $8.26. Klarna investigated without evidence of the purchase, attempting to resume payments. I called again today, explaining the situation and that Costco doesn't show any related transactions. My case is open, and I hope to speak with Costco to resolve this matter.

Hello, I visited my Costco in Cranberry, Pennsylvania and inquired about getting a box of cookies with only oatmeal raisin. I was informed by a bakery employee that this could only be accommodated in Canada. Previously, in [redacted], I was able to order such a box while in Florida, so I am disappointed by this new restriction. The oatmeal raisin cookies at Costco are our favorites, and my husband is also upset by this change. We used to email our request to the bakery manager and collect the cookies a few days later. As older individuals, adapting to new policies is challenging for us. I kindly request that you reconsider this rule so we can enjoy a full box of oatmeal raisin cookies a few times a month and make my husband's day. Thank you for your attention to this matter. Best regards, Lolly Kayser #[redacted]

My membership entitles me to receive a $[redacted] credit. Costco issued a $[redacted].13 check, but it was sent to the wrong address in April. My membership has now expired. I kindly request that the $[redacted].13 owed to me be applied to renew my membership. It should be a simple fix since the amount owed is more than the membership cost. Although there was an error in the address, I'm willing to let it go and just want my membership reinstated. My name is Michael Baker, and my membership number is [redacted]18. Please resolve this matter promptly. Thank you.

Leaving the store, driving in the parking lot, and getting fuel has been a frustrating experience lately. It seems like there's a sense of entitlement among some people, causing unnecessary horn honking and chaotic lines for fuel. I wonder if everyone in line at Costco is a member or if membership cards are being shared. The summer crowds are worse than the winter rush. Improvements like clear signage, enforcing rules, having employees direct traffic, and reminding customers to behave respectfully could help alleviate the issues. We all pay to shop, not to deal with aggressive behavior and disorganization. Thanks, V. Woolf

Subject: Issue with Recent Travel Package Booking to Paris I would like to bring to your attention an unfortunate incident that occurred during our recent trip to Paris, which was booked through Costco. Despite paying for the package, the hotel reservation was not made upon our arrival on June 27th. While the Customer Service representative acknowledged the error promptly and promised a refund of over $[redacted] on the same day, we have yet to receive it after three weeks. This experience was not in line with our previous satisfactory bookings with Costco to destinations like London and Hawaii. The inconvenience of finding last-minute accommodation on June 27th and dealing with flight changes for our return journey on July 1st has been frustrating. We kindly request expedited processing of the refund to address this situation promptly. Thank you for your attention to this matter. Best regards, MW Costco Executive Membership: [redacted]00

I received a text message on my phone that seems suspicious. The message claims to be from a person representing Costco, offering part-time job opportunities with performance-based training. They mentioned my information meeting their requirements and the potential to earn £$1,[redacted]-£3,[redacted] per month working from home with just a mobile phone. The text includes an invitation code, [redacted], and prompts me to share a screenshot. The main task is described as handling cloud data, and they specify age requirements of 20 years and above. If anyone is curious about this opportunity, they can contact the agent through the provided WhatsApp link or number.

I have been feeding my 10-year-old English Bull Terrier the Kirkland Signature Nature's Domain Canned Dog Food in Turkey & Pea Stew, 13.2 oz, 24-count, and he's been thriving on it compared to other brands. However, I recently discovered that my online order hasn't been fulfilled because the product is no longer available. I contacted several Oregon Costco locations, but they do not have it in stock or on order. I am concerned about the sudden change in diet for my elderly dog, and I had just recommended it to my daughter for her Boxer. It's disappointing that such a beneficial product for our pets has been discontinued. Can we expect it to be restocked in the future? Many dog owners, like myself, rely on this food for our furry companions. I hope it will be available again soon.

I purchased a product online on August 1st, and I still haven't received it. It's a welder that was shipped by J&T Express with tracking number JMX[redacted]95 and tracking number GE[redacted]23SE. According to my supplier, the package has been delivered, but the courier says it was sent back to the origin by the sender's instructions. I received a tablecloth package as a gift, but my actual order hasn't arrived. My name is Oscar Jesús Falcón Tizcareño, and my email is [redacted] I kindly request an immediate response to this issue. I have my purchase order if needed for reference. I appreciate your attention to this matter. Thank you.

In August, I bought frozen cod fillets for the first time. On two separate occasions, I used 4 fillets, 2 each time. I weighed the fillets both frozen and after defrosting them. Surprisingly, there was almost a 50% weight loss in both cases. I do understand that frozen products retain some moisture, but a 50% loss seems excessive to me. I might be a bit naive, but doubling in price due to such significant weight loss doesn't seem right to me. Can someone please provide some insight into this matter? - Hans L.

Hello, I am Kimberly Garrett, and I recently ordered a mattress and box spring from your store. I opted for delivery and old mattress removal services, which I paid for. While the delivery of the bed was smooth and the delivery team was punctual and polite, I did not receive the set-up and removal services as paid for. I believe I am entitled to a partial refund for the services not provided. I am pleased with the quality of the bed, but I would appreciate a resolution regarding this matter. Kindly contact me via phone call or text to discuss this further. I also renewed my membership during the same transaction, which may help you in tracking the issue and finding a suitable solution. Thank you for your assistance. Sincerely, Kimberly L. Garrett

Hello, I lost my "Costco Cash Rewards Certificate" valued at $[redacted].08 as of 11/15/22. I searched the Costco website for information on getting a replacement but couldn't find any details. When I visited the returns desk in person, I was advised to call the number on the statement, but my attempts to do so have been unsuccessful. I am still unable to locate the correct contact information. I would appreciate any assistance you could provide in resolving this issue. Thank you, M.T.

I received a food gift package from my daughter-in-law in TN, but unfortunately, it's mainly dried fruit, which I dislike. The nuts are the only items I enjoy, which make up 15% of the package. The rest is dried fruit, which I really don't like. The package is unopened and still sealed since I received it yesterday. I'm considering bringing the entire package, with the packaging, to my local Glenview Costco for a possible exchange. I'd be willing to pay any price difference for other items. I prefer not to upset my daughter-in-law by letting her know I didn't like the gift and asking for her Costco number to return it. Otherwise, I might just leave it outside for the local wildlife to enjoy.

I'm inquiring about the availability of ID number [redacted], which is the Oculus Quest 2 all-in-one VR headset [redacted] GB with the Quest 2 carrying case. The Madison, Wisconsin store is currently out of stock. I'm wondering if it will be restocked online or if it will be available in any other stores. I am based in Illinois, and the closest stores to me are in Schaumburg, Lake Zurich, or Randhurst. Thank you, Helen Winter.