Consumer Cellular Customer Service Issues

I am an 85-year-old low-income woman who recently had to purchase a new phone and home base, leading to an unexpected increase in my phone bill. I reached out to Q Link, a government-sponsored service for individuals with low incomes, and successfully obtained approval. They provided me with a new SIM card, which I need your help to activate. I spent hours on calls between Q Link and Consumer Cellular, trying to address the issue, but have made no progress. My reliance on my phone to order groceries and attend medical appointments has now been disrupted. Please unlock my current SIM card at your end to allow the activation of the Q Link SIM. My details are as follows: Nancy Blaski, born on 9/3/36, with the last four digits of my SSN being [redacted]. I can be reached at [redacted], with an account code of [redacted]. This situation urgently needs to be addressed.

I struggled with Wi-Fi calling today on my smartphone while trying to make a doctor's appointment. After several failed attempts due to poor call quality, I became frustrated and ended up smashing my cell phone out of anger. With an infected left ear affecting my ability to hear and the speaker not working, I couldn't rely on the phone when I needed it most. I live in a remote mountain area where Wi-Fi calling is crucial for communication. I've learned that a flip phone is not compatible with Wi-Fi calling. Additionally, I faced issues with my ZTE Avid [redacted] phone, where accidental touches would disrupt calls and concentration. I'm looking for a replacement Android phone that supports Wi-Fi calling, as my location makes it challenging to get a strong cellular signal. The ZTE Avid [redacted] has caused me trouble for a while, and I need a reliable alternative. Please assist me with finding a suitable replacement while temporarily discontinuing my service. Your help is greatly appreciated. Sincerely, D. Phillips

I'm experiencing confusion with the use of megabytes and mebibytes in relation to my phone device and account with Consumer Cellular. I believe there has been a misunderstanding regarding data usage, storage, and memory, resulting in the loss of important files and compromised passwords. Despite paying $55.55 nearly $60 each month for a plan that doesn't meet my device's needs, I am unable to perform basic tasks like downloading apps or browsing the internet. Additionally, my payments are not being processed on time, causing inconvenience. I seek a resolution from Consumer Cellular, including an updated device and a plan that aligns with my requirements. My contact details are as follows for an immediate response: Arlene C. Phone: [redacted] Email: [redacted]

I have tried emailing both [redacted] and [redacted], but I keep receiving automated responses saying they are unmonitored. Although I have received Support Ticket numbers (the first one being [redacted]), I have not received any responses for six days. I had previously emailed regarding a "Past Due" invoice for my account, stating that I no longer use the service and should not be billed for it. I sent emails to notify of cancellation which generated Support Ticket number [redacted]. I am requesting that my invoice be adjusted to reflect only the period when I was using the service until around 10/20/[redacted]. I am willing to pay for this period. Thank you. Regards, W.A. Otis

I recently contacted Consumer Cellular regarding the Trade in Trade Up program after receiving a solicitation. Although the customer service representative was polite, they seemed unfamiliar with the program. After a lengthy call with multiple holds, I was given a trade-in value lower than the initial offer. When I requested to speak with a supervisor, I was disconnected after providing my account details again. I never received a callback. Here is a suggested trade procedure: 1. Collect phone and account information. 2. Provide an estimated trade-in value. 3. Issue a mailing label. 4. Assess the device. 5. Credit the account. If you need further clarification on this process, please don't hesitate to contact me. Thank you, A.J. Ceravolo.

I'm experiencing sound issues on my phone with very few bars showing. Unfortunately, I can't reach Customer Support via chat on my computer. I recently switched to Consumer Cellular and transferred my number, which is [redacted]. During a call with an agent, I lost connection while checking something for them. Following their advice, I did a network settings reset but it didn't solve the problem. I'm looking for a solution to be able to make phone calls and hear properly. I'm struggling to communicate with someone for assistance. Here are my account details: - Name: William Robfogel - Customer Number: [redacted]81 - Email Address: [redacted] I appreciate any help you can provide!

I am interested in using a Samsung S22+ on Consumer Cellular as a current LG V30 user. The cost of $[redacted] or monthly payments is high for me, so I am considering purchasing a new, sealed S22+ at a lower price. However, I want to ensure it is compatible with the CC network. I have a few questions: 1. Is it better to buy a carrier unlocked or factory unlocked S22+ for use on CC? 2. Are the Samsung S22+ phones sold by Consumer Cellular factory or carrier unlocked? 3. I faced issues with a LG V60 ThinQ 5G on CC that didn't support WIFI calling or VoLTE. I want to ensure I buy a phone that supports these features, along with 5G capabilities. Thank you for your assistance.

My privacy rights were breached when my personal information was sold without consent, leading to a lack of refund. This could escalate to a significant lawsuit in my favor unless addressed promptly. Let's find a solution to prevent further escalation. I may escalate this matter to the BBB if necessary, as I have successfully resolved issues there in the past. Please convey this message to Consumer Cellular.

I spent two hours on the phone yesterday struggling to activate my SIM card. The first two cards worked fine, but mine does not have a network connection. When trying to contact Consumer Cellular, I faced issues with two-step verification. It is frustrating that I can't log in without having established emails and a phone number for the code on the new phone. It would be great if there was a smoother process in place. I feel like I am wasting time and money dealing with these repeated issues. I hope the third try will finally activate my SIM card without further hassle.

I have been experiencing ongoing issues with my wife's phone for the past 4 to 5 months, with the problem recurring consistently towards the end of each month. Despite multiple attempts by your staff to resolve the issue and the replacement of several SIM cards, the problem persists. Upon testing the SIM card on my own phone and encountering the same issue with sending texts, it appears that the problem is not related to the SIM card or the device itself. It seems that my wife's number is being blocked from sending messages around the same time each month, despite us having an unlimited texting plan. This leads me to believe there may be an issue with the network provider or your company specifically blocking her number from sending texts. While she can make and receive calls as well as receive texts, her inability to respond to messages is the main concern that requires urgent attention. Though the problem appeared to be resolved temporarily, it has resurfaced after only 2 weeks. Your guidance on this matter would be greatly appreciated.

Regarding my wife's phone, we have been encountering recurring issues every month for the past 4 to 5 months, usually a week before month-end. I have engaged in multiple chats with your team who have made efforts to resolve the problem, but it persists monthly. Despite replacing the SIM card several times, including testing it in my own phone, where texting remains unsuccessful, it appears the issue is not with the SIM or her phone. It appears likely that her number is being blocked from sending messages around the same time each month. We were assured of unlimited texting, so I hope this is accurate. It appears her number is only blocked from sending texts, as calls can be made and received, and texts can be received. The focus now should be on resolving the text sending issue. Thank you for your guidance.

Hello, I am experiencing an issue with my ZTE AVID [redacted]. I am having trouble scanning a QR code on my older device as it does not have a built-in QR Reader. Despite mentioning my device model, three agents I spoke with over two days did not fully understand my concern. They all suggested using the phone's camera to scan the code, which does not work for my model. After further discussions with two phone agents, I learned that my device indeed lacks a pre-installed QR reader. I have an appointment tomorrow with a support agent to assist me in downloading a free QR reader app. I will bring the QR code to the appointment to access the necessary website. I hope this feedback serves as a constructive criticism as I believe your agents could improve by being more attentive listeners.

I am disappointed with the service I received. I have been bombarded with spam calls and emails since the first day of use, even though I hadn't provided my phone number yet. Additionally, I kept receiving calls for someone named Shaneka. Today, on 2/16/23, the phone shows it is [redacted]% charged but won't turn on. Dealing with these issues has been more trouble than it's worth. I would like to cancel the service and request a refund for the phone. Please provide details on how I can return it to you.

Hello! I recently discovered a concerning issue when I called my home phone from my cell phone. The caller ID on my landline displayed the call as coming from someone I don't know, identified as KEATON, DOLORES. This was unexpected as I have never contacted this person before. I believe there might have been a mix-up somewhere, and I am seeking assistance to resolve this. I primarily use my cell phone for emergencies or GPS services as my car does not have this feature. I would appreciate it if you could reach out to me via my landline or email to address this situation. Thank you for your help. Erika Toth

I recently sent a detailed email to [redacted], only to find out it's not monitored. I urgently need to communicate via email or text due to ongoing signal issues with my Consumer Cellular flip phone, which I use specifically for texting. However, the phone cannot connect to the network. I rely on texts and emails due to being elderly and hard of hearing, carrying the phone for emergencies or [redacted]. My landline is only for local calls or dial-up. When I tried calling my landline from the cell phone, the network couldn't connect. I'm puzzled by suddenly being out of network range. How can I resolve this issue? My Alcatel Flip phone, bought three years ago from Consumer Cellular, can't text or call, and I'm struggling to contact Consumer Cellular as they don't provide an email address for customer support.

A couple of months back, my spouse and I bought new phones from Consumer Cellular on a payment plan. In the past 48 hours, both devices have stopped working. When I contacted customer service, they advised me to remove the battery, but the agent struggled with the process. Recently, a tech at CC suggested we visit Walmart to have an electronics specialist remove the batteries as they were not allowed to handle our phones. We did not expect both phones to fail simultaneously after our recent purchase. We need a competent person to contact us and assist in fixing the phones promptly. If we must send them to CC for repairs, we require temporary replacements. We are caring for our great granddaughter and need reliable communication. Please ensure that an experienced individual reaches out to us. Paying for phones that malfunction quickly is disappointing. - C. and S. Buscher

I lost my Moto phone and want to buy the ZMax10 on your website as it's not available at local stores. When trying to place my order, I'm prompted to select a plan, but I already updated mine. I couldn't pay as I'm on autopay and couldn't add a credit card. My account number is [redacted]. Please assist quickly; I've been phoneless for a week. Thank you.

I am trying to update Consumer Cellular with my new debit card information to ensure the last payment goes through smoothly. After contacting Consumer Cellular, I received a 15-digit unlock code to update my phone number. Please note my current phone number is different from the one on file with Consumer Cellular. I am looking to provide them with my new card details as the old one linked to my checking account was replaced. I usually make electronic payments and do not have my login details but can provide a PIN. I hope to resolve any payment processing issues by updating my card information with Consumer Cellular.

I would like to cancel my service. My email is [redacted] and my phone number is [redacted]. My anniversary date is the 28th of the month. I am having difficulty understanding the phone conversations, which is my issue, not yours. When I called to cancel, I couldn't comprehend anything said, and I couldn't get through to explain to cancel my service. Please cancel my service and disable autopay. Kindly send an email confirmation once the service is canceled.

Please assist! My phone is completely unresponsive. Last week, I had issues making outgoing calls and sending texts, although I could receive them. A previous chat representative eventually resolved it with a signal without needing a new phone. However, today my phone suddenly died over an hour ago. I plugged it in to charge, but there's still no response. I'm unable to drive due to my disability and depend on Lyft/Uber for transportation. Can you please restart my phone? I also can't access my email as it now requires a password that I haven't written down. Thank you.