Consumer Cellular Customer Service Issues

I had trouble adding a new contact and phone number to my old Consumer Cellular flip phone. Upon calling customer service, I was advised to get a new flip phone. I ordered one, activated it, but wasn't able to transfer my old contacts manually despite multiple attempts. The tutorial didn't help either. Trying to move the contacts using the sim card damaged the phone. I've ended up spending $64 without success. I feel misled and dissatisfied with the flawed phone I received. Mary C. White, [redacted] Rowell Ave., Apt. [redacted], Joliet, IL [redacted]. Contact me at 1-[redacted] or [redacted]

A month ago, I received my new flip phone and was told I needed to return the old one, with the assurance that a return label would be provided. However, after over two weeks, I have not received the return label. I contacted your customer service over two weeks ago, but still no return label has been sent. If you expect payment for the old phone, this issue needs to be resolved promptly. I am considering disposing of the old phone if this matter isn't addressed soon. I am reluctant to spend more time waiting for customer service, as my schedule is limited. Please contact me to resolve this matter between 11 am and 1 pm EST, as I leave for work thereafter.

Consumer Cellular [redacted] SW 69th Ave., Portland, OR [redacted] United States Subject: Lack of Consumer Cellular Service Since 03-19-[redacted] Hello, I am writing to update you on the status of my phone service since 03-19-[redacted]. My name is Noel Morris, and my phone number is [redacted]. In January [redacted], as advised by Consumer Cellular, I upgraded to a Blu G91 Pro phone to be compatible with the 5G upgrade to your network. Everything was working fine until Saturday 03-19-[redacted], when my phone suddenly lost all service. I reached out to Consumer Cellular through online chat support on Monday, and despite multiple attempts over the following days, the issue remains unresolved. One expert even advised me to contact them from a different device to receive electronic instructions for my phone. I was informed that there are service delivery problems with the 5G upgrade, and your team is working on it. However, as of today, Saturday 03-26-[redacted], I have yet to receive an email with a resolution. Being without service for a week is highly inconvenient, and I request a definite date for when my service will be restored. Sincerely, Noel Morris 14 Clive Street Quincy MA [redacted]

I recently switched my service from US Cellular to Consumer Cellular due to a referral I received from AARP and a friend. However, the process has been a complete nightmare. I have not been able to use my phone with the new service properly. Initially, I was told by a Consumer Cellular customer service representative that my phone would work without any issues, so I cancelled my contract with US Cellular. Unfortunately, after numerous calls with Customer Service, supervisors, and technical support over the last few days, I have not been able to resolve the problem. I was informed about 3G tower issues affecting the service, which was not disclosed to me before the switch. Feeling deceived and lacking proper assistance, I was even advised by a supervisor to consider switching to a different service provider. This is critical for me as I have a significant medical condition requiring reliable phone service with internet access. I am hoping for a solution to this urgent situation.

I recently bought two Galaxy A42 5G smartphones and went to Target for help transferring info from my old phones. The transfer was fine until I tried to use the internet in my car. I chatted on 4/1/22 at 7:30pm EST to address why the Network Mode settings on my phones were different. The [redacted] model had 5G/LTE/3G and connected to the internet, while the [redacted] model had LTE/3G/2G but couldn't connect. During the chat, Michael C. insisted the [redacted] wasn't a 5G phone despite my disagreement, leading me to give him a thumbs down. I didn't receive an email summary of the chat. If you contact me, I can give more details about the chat. Thank you for your help, Ron E.

I'm having an issue with my cell phone number [redacted]. I cannot receive incoming calls, only text messages. Every time I call to report this, I am told there is a service outage and asked to call back the next day, which results in the same message. I believe that my phone needs to be replaced to work with the updated service network. It has been over two weeks, and I am frustrated. I am considering switching from Consumer Cellular due to the lack of service but am concerned about being billed for a service I am not receiving. Please contact me at [redacted] to resolve this issue. If I do not hear back by the weekend, I will have to find another provider. This situation is unsafe as it hinders my ability to make or receive calls during emergencies. Customer safety should be a top priority!

I am experiencing ongoing issues with my Samsung android phone, particularly struggling with internet connectivity and call disconnection problems. I visited Target at Northampton Crossings seeking assistance, but the employees were unable to resolve the problems. The staff members were dismissive and unhelpful. I am frustrated with the performance of my phone as it interfered with an important call with my doctor. I seek guidance on how to receive effective support to address these persistent issues.

I purchased the Z5158 phone at Target on 1-9-22, but it's not working correctly. Opening the phone and swiping to answer calls is difficult. I recently spoke with a Consumer Cellular support technician for nearly an hour trying to fix my voicemail issue. My phone number is [redacted], and I never set a voicemail password. Suddenly, the phone is asking for a password I don't have. The tech advised me to go to Target to replace the SIM card but when I arrived for my appointment, there was no one available to help. I would prefer a replacement phone that works properly. Please send me a new phone. Thank you, Philip Lungo at [redacted] Camborne Dr, Lemay, MO [redacted]. Account #[redacted]57.

I recently activated my personal phone at the Target store in Jackson, MI around 3pm yesterday. Upon returning home, I was prompted to enter the PUK #. After seeking assistance over the phone, I was informed that it would take some time for my phone to be fully functional. As of 2pm today, my phone still isn't working correctly. It only connects to the internet when near Wi-Fi, a feature it has always had. I am unable to make calls or access the internet without a Wi-Fi connection. I am reaching out to inquire about the expected timeframe for the phone to connect to your service properly. My phone shows varying signal bars from 0 to 4. I have plans to travel this weekend and urgently require my phone. Your prompt assistance would be greatly appreciated. Best regards, Clif C. [redacted] [redacted]

I am facing payment issues when my phone unexpectedly stopped working before my trip to Guatemala. It was frustrating not having a working phone while trying to make travel arrangements. Despite being on autopay for years without interruption, I now face payment troubles. I switched to a different carrier due to the service failure I experienced. The lack of communication about the 5G network issues and reliance on excuses like AT&T's problems led to a lot of headaches. I feel let down by the service and have moved on to a more reliable provider. This experience has been disappointing, and I hope the situation improves for other customers. - Yvette

I contacted CC support on 3/27/22 regarding "Support" and Target assistance but have yet to receive a response. My phone is still malfunctioning, causing inconvenience as an elderly individual. During my recent visit for assistance, the technician appeared unfamiliar with Consumer Cellular, unable to resolve the issue of my phone's inability to make calls. The suggestion to return home and try making a call from there was unhelpful and left me dissatisfied with the service. Prior to this visit, another CC help desk technician advised me to adjust settings such as APN, resulting in the current phone call issue. I seek guidance on resolving this matter promptly to restore proper functionality to my phone.

Hello, I am Patricia Tracey, a loyal Customer Cellular member for more than 2 years. Recently, I transferred my son's number from AT&T to Consumer Cellular. My other son has been using Consumer Cellular for a while, too. We were promised UNLIMITED DATA for both lines. However, within 2 weeks, my sons received messages stating they exceeded their data limits. Despite trying to resolve the issue with several representatives, we were told nothing could be done. This was a stark contrast to our experience with AT&T, where none of our 6 lines ever exceeded the unlimited data plan. Today, while speaking with a representative, I inquired about this discrepancy. The explanation provided was unsatisfactory, citing "weather or cell towers" as possible causes. Feeling unheard, my son decided to cancel his Consumer Cellular line and return to AT&T. Surprisingly, upon returning the phone as instructed, we were told it had a scratch and we would be charged over $[redacted]. This series of events has left us feeling deceived and frustrated. As retirees, we are not in a position to be taken advantage of by a company that claims excellent service. I kindly request a resolution to this matter. Please contact me at [redacted]. Thank you.

In November [redacted], I purchased a phone from Consumer Cellular, but it took over 5 months to receive. Following the instructions, I charged the phone, but tech support claimed the battery was faulty. I contacted QLink Wireless six times to request a SIM card that I had paid for along with the phone. Despite buying a new battery as instructed, the phone still did not work. After questioning why I did not receive a SIM card with the many frustrating phone calls and delays, I finally received it yesterday, but the phone is still not functioning. I am extremely frustrated and feeling unwell due to this situation. Can you please resolve the issue or refund my money promptly?

Hello, I need assistance. I recently changed my phone number from [redacted] to [redacted] due to a security concern. I also updated my email address to the one listed below. I used to have an old G3 flip phone that I liked, but following advice from one of your representatives, I bought a new G4 model which I haven't activated yet. You should have the make and model information in your records since I bought it from you some time ago. Today, I encountered an issue where my old phone displayed 'emergency calls only,' prompting me to try to activate the new phone which showed the same message. I suspect I may need a new SIM card. I am unable to contact you on the new phone after changing numbers recently. Thank you for your assistance and guidance. Best regards, A.K.

For the past three days, I have encountered issues with my Consumer Cellular flip phone. I am unable to make or receive calls, send text messages, or access voicemail. The message on the screen indicates that the mobile network is not available, and when I try to make a call, it shows limited service for emergency calls only. At first, I thought it was a temporary local problem that would resolve quickly. However, since I cannot reach customer service by phone, I tried to contact Consumer Cellular online. Unfortunately, the chat option for customer service was not available. How can I report and resolve this problem if my phone is not functioning correctly? Thank you. - Paula K.

After going through a divorce, I needed to switch to Consumer Cellular for a better value. I tried to bring my phone, but discovered it wasn't unlock due to an outstanding balance, leaving my number in limbo. I recently received a bill from the company, but haven't used any minutes yet and am already past due. When attempting to get a new phone from them, I was told I needed to pay in full. As a hospital worker dealing with a divorce and health issues during the pandemic, finances are tight. I understand the financing requirements, but I'm hoping for some understanding and assistance so I can afford a new phone and regain access to my number. Currently, I'm locked out of all my accounts that require two-factor authentication, as the second verification is tied to the number that's inaccessible due to the situation with Consumer Cellular. Please help me resolve this so I can use my services again.

I have encountered a CMAS alert on my new flip phone. Despite following the steps provided, I have been unsuccessful in removing or deleting the alert message. It has become exceedingly frustrating as the message persists. It is asking me to inform Consumer Cellular of how I would like them to resolve the issue, but I am at a loss. If I knew how to resolve this, I wouldn't need assistance. I am seeking guidance on how to delete these CMAS messages, as the provided solutions have not worked in removing them even after reading and finishing with them.

I have been a loyal Consumer Cellular customer for a long time but am very dissatisfied. After my old flip phone stopped working, my wife replaced it with a new Nokia c100 from Consumer Cellular. However, the new phone arrived yesterday and has not worked at all. I spent over an hour with customer care this morning, and the only solution provided was to send the Nokia back for a replacement, which will take at least a week. Sadly, my old phone was deactivated by Consumer Cellular to activate the new one, leaving me without any working phone to contact customer service. Being 82 years old, I rely on my phone for safety. The service provided by customer care is extremely poor. I hope for a prompt and efficient resolution to this issue. It is disappointing that the service department's errors cannot be fixed more quickly. I am unable to receive calls, so please email me with an acceptable solution.

I accidentally broke my old cell phone and had to replace it with a new one. I'm 90 years old and not very familiar with technology. I primarily use my phone for texting and calling, and I don't use the internet. The issue I'm facing is that one of my contacts is somehow labeled as spam. This contact is significant to me as they have cancer and I support them, as they did for my late son when he was ill. I contacted customer service, and the person I spoke to suggested I go to a Target store in Seattle to resolve the problem. However, when I visited the Target in Lynnwood, I waited for a long time without assistance. After multiple attempts for support, including paying for a service that didn't help me, I am still unable to fix the issue. I would like help resolving this without incurring additional costs. I prefer to remain a customer of Consumer Cellular. My phone number is [redacted], and my birthdate is 11/25/[redacted]. If possible, I would appreciate any assistance in correcting this contact issue without having to pay for another service. Thank you.

My name is Susan S. McGarvey, and my husband is Aidan McGarvey. Our address is [redacted] Big Cypress Blvd, Lakeland, Florida [redacted]. For identification purposes, my driver's license number is FL M261-[redacted]-45-[redacted]-0 with the last four digits of my social security number being [redacted]. My cell phone number is [redacted]. Aidan is the second name on the account, and his driver's license number is FL M261-[redacted]-45-[redacted]-0 with the last four digits of his social security number being [redacted]. His cell phone number is [redacted]. We are currently vacationing in the United Kingdom. Before leaving the US, I contacted Consumer Cellular to unlock our phones, but upon arrival in the UK, we were unable to activate new sim cards as our phones are still locked. We urgently require the unlock codes today. Please send the codes via email to [redacted] and [redacted] Thank you.