Comcast Customer Service Issues

I am experiencing an issue with the ComcastConnect app on my Samsung S8+ smartphone. When I send emails, the recipients see them being sent from an old, defunct email alias I no longer use. This problem does not happen when I use the Connect app on my computers. Despite spending over an hour on the phone with Comcast/Xfinity and Samsung tech support, the problem remains unresolved. I have heard that clearing the cache might help, but I am unsure. Please investigate and correct this issue by changing the reply address to my active email, [redacted] Your prompt attention to this matter is greatly appreciated. Thank you, John K.

I received a notification about the low battery on my basement door monitor. I have replaced the battery and the desk monitor is showing everything is fine now. However, the basement door monitor is still emitting a high-pitched beeping noise. It seems like the door parts of the monitor are slightly misaligned due to the door being warped. I need advice on how to resolve this issue and stop the constant beeping. Thank you for your help. Janet P.

I have been consistently overcharged by your company for the past few years. Despite being quoted one price, my bill is consistently close to $[redacted] per month. This is twice the amount I would pay with Directv, and I am strongly considering switching to them. Recently, I received free movie credits, but was charged for all of them, including several I did not order or watch. The internet service I am paying for is unreliable, and I have been unable to set up the phone service I was persuaded to get. Last year, I faced ongoing issues with internet outages and unfulfilled promises from management and technicians. The lack of follow-through from Comcast is unacceptable. Although I used to prefer not to use Directv, it now appears to be a more reliable option. Thank you for nothing.

Address: [redacted] Miraggio Drive, Patterson, CA [redacted]. I have been repeatedly overcharged by your company for years. Each time I am quoted a certain amount for my bill, it ends up being almost double what was promised, around $*** per month. This is twice the cost of Directv, and I am considering switching to them. I will also be lodging a complaint with the FCC and leaving negative reviews on various influential websites. Last month, I was given free movie credits, but was charged for all of them, including some that I never ordered or watched. I have been paying for internet that rarely works, and the phone I was persuaded to get set up has never been used. Last year was a nightmare with months of no internet and continuous broken promises by Comcast staff. It seems like a never-ending cycle of disappointment with this company. I used to prefer not to choose Directv, but now it seems like a more reliable option, which is concerning. It's disappointing to see Comcast failing to deliver on their promises despite claims of loyalty.

I am interested in becoming a potential Comcast customer, but I was quoted $[redacted] to extend the cable from the adjacent road to my residence, located at [redacted] Route [redacted] in Bridgeton. This seems unreasonable as the cable is available for nearly the entire road except for about a mile where my house is. Adding even one more customer shouldn't pose a significant cost to your company. I feel like my business isn't valued. As a customer service representative myself, I know the importance of every customer to a company's profitability. A Comcast service representative suggested calling back in six months, which I find unreasonable. I may still have an open ticket, number [redacted], which may have been closed after the surveyor visited. I would appreciate any assistance you can provide.

This morning, a tree service crew started cutting down a very large tree in my next-door neighbor's property. The Comcast cable for my TV, telephone, and internet service was routed around the tree trunk by your serviceman when the service was installed two years ago. The cable is now dangling into the path of vehicles driving by. An Xfinity service truck eventually appeared, and your serviceman cut the cable, rolled part of it up, tied it to the pole, threw the other end over the fence, and left without attempting to find the other terminating point, which is my home. This is extremely poor service practice. Please refrain from calling, as my phone is currently not working. -Carlo B. [redacted] Commercial Ave. South San Francisco, CA.

My mother, P.H. Bryant, resided at Cypress Village, a Brookdale facility in Jacksonville, FL, where she had basic cable service. To watch tennis, I obtained a sports package from Comcast for $11/month, which was paid via her checking account. Upon her passing in January, I returned the box and canceled the sports package. Surprisingly, Comcast withdrew $[redacted] from P.H. Bryant's account the next month. Despite assurances of a refund, the funds were not received by Cypress Village. I've contacted both Comcast and Cypress Village to resolve this. Address: P.H. Bryant [redacted] Middleton Park Circle East B303 Jacksonville, FL [redacted]. Phone: [redacted].

Since last Saturday, my modern and Xfinity package was altered, and I've encountered issues with using voicemail on the Xfinity Connect app and website. The system claims my voicemail is inactive, despite attempting various troubleshooting steps like logging in and out and reinstalling the app. After a frustrating 90-minute call with multiple agents who were unable to resolve the problem and promised a call back today, I'm disappointed that no one followed up. My reference number is CR[redacted]82, and I urgently require a resolution. Please address this matter promptly with your experts as I've already spent significant time explaining the situation to agents. I hope for a swift and final solution without further delays. Thank you, S. Samiei

I am extremely frustrated with the technician you sent to my house for a hookup. He spotted a cut cable from a previous satellite installation outside and concluded that the line to my house was inactive. Despite observing his actions, he never disconnected the outside line to check for a signal or tested inside. I feel like Comcast, yes Comcast, did not provide me with a proper service. It is disappointing to face another week without TV while I suspect you all have it working just fine. My company oversees numerous pools worth $[redacted],[redacted] each, and if I behaved similarly, I would be swiftly terminated. The technician should have, at the very least, attempted to connect the equipment to verify its functionality. Perhaps he lacked the necessary tools, but in my field of automation, troubleshooting skills are crucial. Your technicians need better training on problem-solving instead of making assumptions.

Xfinity Assistant Hello, Paul. I am the Xfinity Assistant, ready to assist you with your Xfinity services. If you have any questions regarding your services or need help troubleshooting issues, feel free to ask. You can inquire about your bill, troubleshoot your TV, or check your appointment. As seniors living on social security, we have been loyal Comcast customers since the start in Thornton, CO. Despite being led to believe we would maintain our current channels and rates, our fee has unexpectedly increased. I've interacted with representatives who assured us of a reduced rate as long-term customers. Could you investigate and possibly issue a credit for the overcharged amount? I appreciate your attention to this matter. Thank you, Nancy H. I'm a new bot and might struggle with detailed inquiries. You can choose from the following options for quicker help: Troubleshooting Account Billing Appointments Credentials Apps For further assistance, please connect with a capable individual with the authority to resolve this issue. Would you like me to connect you with an agent? Feel free to select your area of concern: Billing Trouble signing in TV Support Voice Support Internet Support Home Security Feel free to ask a new question if needed.

I have been residing in Pines of Delray East in Delray Beach, Florida since June [redacted]. I have been attempting to activate my TV/internet service for over a month, but have faced numerous issues. Despite sending out five technicians since June 16th, the problem persists. The initial technician stated there was no fiber-optic cable in my apartment, and subsequent visits only added to the confusion. Each technician mentioned needing to install a "TIP" before proceeding, with no progress made. Communication with customer service ([redacted]) has been frustrating, as each call results in a different person providing empty promises. The lack of coordination between supervisors and technicians has led to multiple fruitless visits. I am disappointed with the service provided and the delays in resolving the issue. I remain skeptical about the promised completion on July 9th. Sincerely, Wally Y.

I have been trying unsuccessfully to rectify the issue of my Xfinity bill being sent to the wrong email address. My correct email is [redacted] Our family has been loyal Xfinity customers at 3 Cove Hill Road, Mystic CT, [redacted] for a long time. However, when we acquired our second home at [redacted] Willowbrooke Circle, Franklin TN, [redacted] last March, we made the mistake of signing up for Xfinity there as well. Despite numerous attempts, the bill for our Franklin TN account has been consistently sent to the incorrect email address [redacted] This mix-up has resulted in late fees and unnecessary complications. Despite clarifying the correct email address, the problem persists. I have spoken with a representative named Jessa-ZHpilbe at Xfinity, and she indicated that the billing issue is related to another account, likely our Mystic CT account. This ongoing problem has led me to consider discontinuing Xfinity services in Franklin TN. Please address this matter promptly via email and contact me at [redacted]. Thank you.

Subject: Dispute of $82 Charge from Comcast Southwest Credit Systems [redacted] International Pkwy Carrollton, TX [redacted] To Whom It May Concern, I am writing to dispute the $82 charge from Comcast. Despite attempting to set up service, there were numerous issues, miscommunication, and a lack of service provided. On the day of installation, I visited the Xfinity store and, following the advice of the sales clerk, purchased a router for the triple play service. However, upon installation, it was discovered that the router was not compatible. This led to multiple attempts to resolve the issue with Comcast, resulting in days without internet or phone service, disrupting my daily activities, including tutoring students. After unsuccessful attempts to rectify the situation over the weekend, I returned all equipment on Monday and canceled the service. This situation has been one of the most frustrating experiences. I kindly request the removal of this charge from collection as the service was not effectively provided. Sincerely, Douglas G.

I was informed by a Comcast representative that my house cannot be serviced due to the distance from the pole, being approximately [redacted] feet away. However, upon measuring it myself, I found that the actual distance is less than [redacted] feet. My newly constructed home was completed last week, and it seems there may be a discrepancy in the information provided. I would appreciate it if a representative could visit my residence to address this matter in person.

My grandson and his family from Texas are staying with me temporarily. They had internet and TV services set up. However, when they tried to transfer their account to my address, it caused my prepaid internet service to be disconnected despite being paid until 7/31/19. No one from Xfinity contacted me to approve this change, and it's frustrating that my service was disrupted unnecessarily. I believe I should be reimbursed for the inconvenience. I have always been prompt with my payments and expect to receive the service I have paid for. Being without internet due to this mix-up is upsetting. I provided my email address, but I prefer direct communication when it comes to business matters.

Subject: Frustrating Experience with Service & Products To Whom It May Concern, I have experienced ongoing issues with your products and customer service, leading to significant frustration. Despite numerous attempts to seek help and schedule service appointments, I have made no progress. My interactions with customer service have been mixed, with a particular negative experience involving Adam, who seemed uninterested in resolving my concerns after multiple calls. I have been paying for internet for nearly two months, but it frequently cuts out, loses signal, or doesn't work at all. Although I recently added cable, I am unable to access on-demand features. Additionally, I was promised free Netflix, which I have not received and am still paying for separately. Without reliable internet, I am relying on my phone's data and purchasing cords to watch Netflix and browse the web on my TV. After investigating a wiring issue in my building, a third-party company referred by Comcast identified conflicting cords and pole-to-apartment wire problems, but the resolution has been delayed, causing continued inconvenience. My landlord indicated that the delay lies with Comcast. As a paying customer, I feel dissatisfied with the service and value I am receiving. I propose a prorated refund for the two months of internet service that I have not been able to use. If this issue persists, I am considering canceling all services and switching providers. I hope we can find a solution promptly to reinstate normal service levels. Thank you, R.D.

Mikey P. stole information from my phone, including snapshots of my saved passwords, financial details, personal photos, and private conversations with my late best friend. He deleted my year-long Facebook page, made himself an administrator, and created two fake email accounts using my screen name "itz5150crazyhere" on Yahoo and another platform. He manipulated settings to monitor my every move without my knowledge. I am seeking justice and want Mikey arrested and prosecuted fully. Despite his homelessness and possible parole status, I hold evidence and will take action. I plan to contact the authorities soon but don't expect immediate resolution due to bigger priorities. As for Comcast, their poor service, unresponsive representatives, and blame-shifting are disappointing. I refuse to pay them any further and will cancel my services promptly. Customer service experiences like these are frustrating and costly.

I am having an issue with receiving balance alerts from my bank to my comcast email. The bank has provided me with a log of successfully sent emails, indicating that the problem may be on the comcast end. I have checked my spam folder, but the alerts are not there. Only the low balance alerts are not coming through; other emails from the same bank and email address have been received. I would like comcast to investigate and rectify the situation to ensure that the alerts are delivered to my inbox. Thank you.

Since March [redacted], I have enjoyed a reliable high-speed internet connection from Comcast with speeds ranging from 980Mb to 1Gb, catering to three avid gamers in our household. However, within the last few months, I have encountered frequent connection drops, especially worsening between 7pm to 10 pm, with approximately 30 to 40 disconnections during that time frame. This issue is consistent across three different devices used by various household members, impacting our connection to both game and Teamspeak servers simultaneously. Interestingly, other users on the same servers do not face similar issues at these specific times. In an attempt to diagnose the problem, I conducted Xfinity's download speed test every minute for about 10 minutes, revealing fluctuations in download speeds from [redacted] to [redacted] with drops to as low as 54, while upload speeds remained around 39 to 40, occasionally dropping to 20. I seek assistance in restoring the stable and reliable connection I expect and pay for.

After being a Comcast customer for 3 years, I faced difficulties with payments when my daughter passed away. I arranged a payment for July 3rd but was unaware that a new payment plan couldn't be set up until the previous bill was cleared post the July 3rd payment. Despite securing cable from another provider, I plan to clear my balance, return Comcast's equipment, and discontinue using Xfinity. I wish I had known about the payment condition sooner to avoid this situation. I am unhappy about the lack of communication and feel disappointed by the treatment received, leading me to seek an alternative service provider.