Comcast Customer Service Issues

I am experiencing a problem where a message displays that my mailbox is full instead of showing my messages. While my mailbox is typically empty at home, I have spent two separate days with technicians in the Philippines who have directed me to other representatives. Despite attempting to delete messages individually with the assistance of a technician, I still face the same issue. Resolving this promptly is critical for me to continue using our home phone service with your company. You can reach me at my home number, [redacted]. If you are unable to leave a message, you can contact me on my phone at [redacted]. Thank you, Fern Meierding

I contacted Comcast and was informed that I could receive a reduced rate without losing any of my current channels. Despite repeatedly confirming with the representative that I would not lose any channels, I discovered later that I had been switched from the "Digital Economy" package, which offered many more channels, to the "Basic" package with significantly fewer channels. In my attempts to address this with Comcast, I was informed that the "Digital Economy" package is no longer available, and I would need to upgrade to a more expensive package to regain the lost channels. I am seeking to return to the previous "Digital Economy" plan at the original rate of $53/month. I have not yet reached out to corporate about this issue.

Subject: Request to Reinstate Deactivated Email Account Dear Comcast Customer Relations, I encountered an issue with my email account, [redacted], which was unexpectedly deactivated on June 1, [redacted]. This account has been essential to me for over two decades, containing crucial folders and documents. Not receiving any prior notice prevented me from saving or transferring my data to my new Comcast account, [redacted] 40 [redacted], and informing my contacts promptly. Despite engaging with your customer service team and Tier 2 support, including representatives Chris, David, Shawn, and others, the issue remains unresolved. I am seeking assistance to reinstate my old email account, [redacted], preserving all files and documents, or alternatively, reactivate it for 30 days to facilitate transferring data to my new account, mike.zoladz, [redacted] 40 [redacted]. I have ticket numbers CR[redacted]06 and NA[redacted]73. Tier 2 representative Albert mentioned that someone is handling my case and would contact me. For correspondence, my contact numbers are [redacted] (home) and [redacted] (cell). Your prompt support in resolving this matter would be greatly appreciated. Sincerely, Michael Z. [redacted] Lynch Dr. Orland Park, IL [redacted]

I have been trying to resolve an issue since February regarding my daughter's lack of internet service at [redacted] N Sheridan Rd in Chicago. Despite multiple attempts to set up the service, she has not had any luck. Comcast customer service representatives have provided conflicting information, and she has spent over 20 hours on the phone with no resolution. She was promised a discounted rate negotiated by her condo board, but is now being billed a higher amount. After unsuccessful attempts to set up the equipment sent to her, she was told she would need to pay for a technician to come out. Frustrated with the situation, she is now considering canceling the service altogether. We are seeking assistance from a supervisor who can help resolve this matter promptly and ensure she gets the service she was promised at $30 per month.

My phone number was transferred to Verizon without my consent on June 2nd. I have spent three days trying to get my home phone working again. I was assured for 2 days that my service would be restored. On Tuesday, I was told it would be fixed by Wednesday evening. After authorizing the change back, I was assured it would be immediate. This is the second authorization required. My 81-year-old wife with medical issues relies on this phone. Despite multiple promises, nothing has been resolved. We have held the same number for 55 years. How could my number be transferred without my consent? I urge your representatives to honor their commitments. Your company seems to have lost touch with its customers. We have been loyal to what was once Comcast, and I hope you can verify this in your system. Regards, W. Blough

Our paper bill has stopped arriving in the mail. The Comcast staff at the front desk advised us to check with the bank or investigate an online service called mycheck.com, which they believe we may have signed up for. After contacting my bank and mycheck.com, neither have any record of my account. Since the in-person customer service was unable to assist me, I'm reaching out as a last resort to understand what's going on with my account from a technical perspective. My bank affirms that nothing has changed, and mycheck.com has confirmed I do not have an account with them. It's frustrating that I had to visit the store twice with no resolution in sight. All I want is to pay my bill, and if this issue persists, I may need to explore other service providers.

On June 7th, [redacted], I received a call from Mike at Comcast ([redacted]) regarding the transition of feeder lines from the back to the front of our property in the Silver Lake development, Langhorne, [redacted]. Recently, Comcast has been excavating lawns in our neighborhood. Mike mentioned the need for homeowners to switch to the new feeder lines, but he quickly brought up charges without a clear explanation. It's puzzling why we are suddenly being asked for permission and facing charges when no prior notice was given before the lawn digging. Will Comcast continue to expand their lines without consent? Comparatively, Verizon's installation of FIOS lines in our area a few years back was less intrusive. This situation has left me feeling like a disappointed customer.

Someone is using a comcast.net email account under the name Noel Peberdy to scam individuals. I'm Noel Peberdy, and I want to clarify that the messages are not from me. The email contains requests for discreet tasks or buying gift cards while claiming to be in a conference meeting. It's causing confusion and embarrassment for me as people have reached out about it. I urge Comcast to take action by deleting or blocking the fraudulent account and reporting the user's activities to prevent further scams.

Recently, I've noticed that my internet speed has been a consistent 15 Mbps. Previously, with my old modem, which is no longer supported, I used to get speeds of up to 63 Mbps. I've conducted speed tests while directly connected to the modem via Ethernet cable, and the speed remains the same, ruling out a router problem. The modem is capable of speeds up to [redacted] Mbps, so that doesn't seem to be the issue. I am unsure if the problem could be related to the initial online activation, or if there is an issue with our service level. I was under the impression that our service was supposed to provide speeds of up to 70 Mbps.

Comcast accidentally severed the cable in the ground, causing a disconnection in my service that they never repaired. Despite scheduling 11 repair appointments over 3-4 weeks, each time the technician failed to show up due to a supposed "system error." This lack of service and the repeated missed work appointments led me to switch to Windstream after being a loyal Comcast customer for over a decade. When I received a $55 bill for the last month of service, I contacted Comcast to express my frustration. They acknowledged the situation and promised to credit the bill, considering I was technically without service. However, I'm now being pursued by collections. Despite initially considering payment, the extensive inconvenience of missed work, additional expenses to switch providers, and being without service have led me to contest the charge on principle.

My internet speed has been slow despite speed tests indicating otherwise. Living in a congested area, I want to change channels to reduce traffic, which I've been told is not possible. I am aware of the option to combine my 2.4 and 5.0 channels after speaking with an agent. However, since being disconnected, all my attempts to reach a live person only lead me to an annoying recording prompting me to reset repeatedly, which I've done to no avail. I simply wish to speak to a live representative, which should not be a challenging request.

Dear Sir/Madam, I recently received a notification about my email being compromised approximately ten days ago. I followed all the instructions provided to me for resetting my password diligently over the past week, but unfortunately, I have not been successful in resolving the issue. I have been facing multiple challenges when trying to contact customer service. Each time I speak with a representative, the call gets disconnected in the middle of our conversation, and the wait time to reach someone is around 30 minutes, which is quite frustrating considering the scale of a company like Comcast. As a solution, I was advised to have a friend authorize the transfer of my email to their account. However, despite my friend's continuous efforts for the past three days, she too encounters disconnections during her calls and has to endure lengthy wait times. If this matter is not promptly addressed, I may have to involve my attorney, as I rely on my emails for business purposes. I can be reached via email at [redacted], or my friend Vivian, who is assisting with the account transfer, can be contacted in the US at [redacted]. Thank you for your attention to this urgent matter. Sincerely, Marianne Rothmann

Dear Sir/Madam, I am requesting Comcast's assistance in transferring my email account to my friend, Vivian, as advised. She has been attempting to complete this process for the past 3 days with no success due to difficulties in reaching a representative and being disconnected during conversations, leading to long wait times of up to 30 minutes each call. About 10 days ago, I was alerted that my email had been compromised, and despite following all instructions to reset my password for the past week, I have not been successful. The inadequate customer service experienced, including frequent disconnections during conversations with representatives, is surprising for a company as large as Comcast. If this issue cannot be promptly addressed, I may need to involve legal support as access to my emails is crucial for my business activities. I can be reached at my email, [redacted], or by phone at +[redacted]2. For further assistance, you can contact Vivian at [redacted] in the US. Thank you for your prompt attention to this matter. Sincerely, Marianne Rothmann

I am writing to express my frustration regarding the unhelpful customer service experience I had with an agent named Bryce. Despite my ongoing internet connection issues and multiple failed attempts to resolve them, Bryce seemed indifferent and uncooperative. Today, a third-party wiring company suggested running new lines and replacing my modem to address the problem. However, when I brought this up, Bryce was dismissive and insisted on scheduling another appointment instead of simply sending me a new modem. This has caused me over two weeks of unreliable internet service, several wasted hours with technicians, and a feeling of being undervalued as a customer. I am disappointed with the lack of support from Comcast and the apparent disregard for resolving my issue promptly and effectively.

I am an Xfinity/Comcast customer. My internet went out two weeks ago, and it took a week before someone came to my house to fix it. They ran a new cable, which restored minimal internet service. On Monday, I scheduled an appointment between 10:00 am and 12:00 pm but nobody showed up. After calling customer care, they said the appointment was cancelled without notification. They rescheduled for today between 1:00 pm and 3:00 pm, but my husband received a text 30 minutes ago saying it was cancelled again. This is the second day I've taken off work to be home. If someone does not come to fix my internet service today, I will cancel my service with you.

I am deeply dissatisfied with my current services from the provider. I tried to negotiate a lower bill by removing HD as I have an old TV, but the impact on my programming and On-Demand was not communicated clearly. I pay a high amount for services I do not fully use, such as sports and music channels. I do not require high-speed internet and do not even use the phone service. Due to financial constraints, I always request payment extensions, but I feel burdened by the recurring extra charges. I believe that for the price I pay, I should have received updated equipment by now. The internet speed is insufficient for the devices in my household, causing lagging and connectivity issues. Despite being a loyal customer, the service fees are exorbitant. I seek assistance and a resolution to these concerns.

I created a Myspace account a long time ago which I haven't used in years. My associated Comcast email, [redacted], is inaccessible as Comcast informed me that the account has been deleted due to inactivity. I am hoping to recover my old Myspace account, username faithmcdill, and access the content on it. The account had privacy settings enabled and my birthday might have been altered to appear older. I am located in Charleston, SC with zip code [redacted]. The account contains videos of me with someone named Chris driving a golf cart, among other things. I am willing to provide any additional information to assist in recovering the account. I appreciate any help you can offer. Thank you for your assistance.

I am inquiring about the unresolved issue regarding my phone service I have been experiencing for the past six days. Despite multiple attempts to address the faulty equipment, the problem persists. I am disappointed by the lack of progress and would like a prompt response and appropriate compensation for the inconvenience. Additionally, I have received an unnecessary phone which I request to be picked up as I do not require it. I appreciate your prompt attention to this matter. Thank you. M. Alkalay Hi Tech International Group, Inc. [redacted] Goolsby Blvd. Deerfield Beach, FL [redacted] Tel. [redacted] From: M. Alkalay Sent: Friday, June 14, [redacted] 3:24 PM To: Comcast Business Cc: [redacted] Subject: RE: Request for assistance I recently spoke with a supervisor, Daniel (Employee No. [redacted]), who failed to provide satisfactory assistance. This prolonged issue has caused significant inconvenience, with only a few Comcast employees proving helpful thus far. I kindly request fair compensation for the service disruption and the time invested trying to resolve the problem. I expect a more considerate approach to resolving this matter and request not to engage further with Daniel (Employee No. [redacted]). Thank you.

I am noticing advertisements on my TV screen that are disrupting my viewing experience. Initially, it was full-screen images, but recently I have been seeing text in the lower right corner of the screen displaying dates, times, and upcoming programming. The information about MLB games is particularly bothersome as it interrupts my viewing. When I check the guide, the text disappears, so it's not from a different channel. I have an older Sony TV that is not a smart TV. I would like this unwanted content to be removed.

I have been a Comcast Internet customer for two months now. Upon ordering, I opted for the self-installation kit due to existing Comcast wiring in my condo building. Despite trying all available cables, the service did not work. After requesting a service tech for a $60 charge, the technician failed to arrive. Attempting the cable installation on my own again yielded no success. After rescheduling another appointment that was missed by the tech, I have been left without internet for two months. I am still being billed monthly without service. I kindly request Comcast to waive the $50 fee and send a technician to properly install my internet connection.