Comcast Customer Service Issues

My name is Vanessa Crowell. Our house had a fire on 8/3/[redacted], and we reached out to Comcast on 8/7/[redacted]. We've been loyal customers since [redacted], and I believe instead of closing our account, they suspended it. Even though the house was gutted and we only returned on May 1st, when I called to reinstate our services, I was told we owe over $[redacted] to reconnect. They requested $[redacted], but I disagree because we were not informed that we needed to contact them after six months. I expected the service to resume once I reported moving back in. No one resides in the house except the construction workers. Despite waiting since May 2nd, no Comcast technician has shown up yet. It's puzzling why we were charged for a service we don't have. I've spoken to managers and supervisors, but nothing has been resolved. If this matter isn't addressed, I'll seek assistance elsewhere. The account is under my husband's name, Lorenzo Crowell Jr. Our phone number is [redacted]. I misplaced the number an agent provided after our relocation. We've had to cover many expenses following the fire, and $[redacted] is a significant amount for us. Please review this situation; we had a credit balance of over $[redacted]. It's perplexing why we need to be reconnected if we were reportedly already connected. I've rescheduled three times for a technician to visit, and I don't understand why I have to pay for a service we weren't using. Waiting endlessly for service while being charged is unfair. We shouldn't have to remember to contact every six months to resume service. Please address this promptly. Thank you!

I'm encountering an issue where I'm being prompted to upgrade my browser to access XFINITY due to security standards not being met. This problem has been persisting for a while, and I find it hard to believe that all three of my browsers are simultaneously experiencing security issues. It would be helpful to know which directories are related to Comcast/Xfinity so I can update them from a backup source and retain any important new data.

Since February, I have spoken with several customer representatives regarding my high internet usage and inquiring about an unlimited plan. The first representative suggested speeding up my modem for an additional fee, assuring me that my bill wouldn't increase, which was not the case on my March bill. Subsequently, another representative recommended a new modem and an unlimited plan to address the issue, promising it would resolve the high billing problem. Despite following their advice, my bill doubled in April. Upon contacting customer service again, I was informed that I had the unlimited plan and a new modem but failed to set up the new plan, resulting in additional charges. Frustrated and feeling unappreciated as a customer, I expressed my disappointment, especially as a single mother. Despite agreeing to the new service, my bill has now reached almost four hundred dollars. I am disheartened by the misunderstanding and the lack of assistance, as I have been struggling to manage these billing issues since February.

Today, at my home in Lantana Circle, Colorado Springs, two men arrived without Comcast uniforms. They banged on my door and did not ring the bell. They appeared different from typical Americans and lingered outside. Eventually, they left, walked down the street, and spent time in the road with their iPads. Although they didn't visit other houses, they left a Comcast card with the name Cristian Sulsona. I already have internet and am not interested in Comcast services. If Cristian does not work for Comcast, these men might be impostors. If he does, kindly ensure they do not return to my house. I attempted to contact customer support but couldn't navigate the automated system without giving personal details. I felt uneasy after their visit. Please advise your employees not to visit my home in the future. Thank you.

I have been paying $15 weekly for prepaid internet service for almost two years now, totaling $60 monthly. As a single mother, today I refilled my service early only to find my internet not working due to maintenance until 7 a.m. The customer service representative was helpful, but I believe it's unacceptable to have service disruptions given the amount I pay. My internet speed doesn't even support XFINITY hotspots, leaving me without internet for 6 hours. I rely on internet for TV streaming, using Echo devices and Amazon tablets for my children. Although I've faced issues accessing the website and contacting customer service, I think it's reasonable to expect continuous service for the price I pay. Thank you, HJ.

I wanted to share some feedback regarding the recent modem upgrade service at Joe Kosloski's residence on [redacted] 12th St SE. Following the upgrade, there were some challenges experienced. The technician spent 4 hours on-site, which included relocating the phone and setting up a new WiFi router. However, this new setup has made accessing the internet a 4-step process daily, causing issues with streaming devices like Apple TV and YouTube due to the unfamiliar WiFi network. To resolve this, an Apple expert costing $[redacted] per hour may need to be enlisted, as there is reluctance for further assistance from Comcast.

I've described the issue numerous times over the phone but keep getting redirected to different departments with no resolution. The "underground cable" in question is only about 5 inches below the surface, causing damage to my driveway due to a poorly executed installation. It's clear that the cable was not placed at the correct depth initially and now requires immediate attention to be buried deeper. This situation highlights the consequences of outsourcing work to non-local and non-union laborers.

I was assured my bill would remain at $[redacted] per month as promised when I signed up for this package, declining Direct TV's offer with the understanding that I could retain the same promotion post-expiry by calling back. Regrettably, no one is upholding this agreement. Direct TV is offering me the same deal I declined for Comcast, the only reason I chose Comcast over Direct TV being concerns about signal issues. Despite over 25 years of loyalty to Comcast, I have faced more problems than if I had opted for Direct TV. Endless calls and numerous technician visits attest to this. Direct TV's current offer of [redacted] channels and a $[redacted] gift card for a similar package at a lower cost is enticing, yet Comcast is not honoring the agreed-upon promotion. Considering switching to a provider that values me as a customer and fulfills their promises. Just seeking the package Comcast initially assured me of. Thank you.

I have faced significant issues with Markus Farrell in the last three months, resulting in over $[redacted] in expenses. On March 19, I bought two phones, one of which died the next day. A week later, the wrong phone was delivered with the SIM inside. After returning it, I had to wait two weeks without a phone. In the third week, both phones arrived but had issues. Upon contacting customer service, I was advised to return the wrong phone to the store. I made seven visits with my daughter, numerous calls, and had to deal with lies. I ended up stranded in different states' airports without a way to call for help, incurring expenses on hotels and airport food. Now, I'm facing a stop on auto payments due to wire fraud suspicions connected to employees' actions. I have recordings of our conversations and interactions stored on memory cards. I am disappointed and seeking resolution, even mentioning specific individuals for accountability.

Two days ago, a Comcast technician came to the seventh floor of my highrise to address an issue. Since then, I've been experiencing on-and-off outages with my internet, phone, and cable TV services. I urgently need to speak with a customer service representative to resolve this matter promptly. The technician spent all day in our equipment room, and after this visit, we've been facing connectivity issues with all Xfinity services. The problem manifests as intermittent connectivity problems. Kindly assist in fixing this issue.

As a low-income individual residing in public housing and relying on assistance programs, my monthly internet bill recently increased to $[redacted].00 after the promotional period ended, which I found challenging to afford given my current budget constraints. While I am aware of the Essentials plan, my commitment to running a non-profit from home through web design and other online endeavors necessitates higher internet speeds. I am exploring various options to secure a more affordable rate that can accommodate my work requirements and future online store plans without compromising on speed or data limits. I am seeking a plan that mirrors my current unlimited and fast download speeds, as my activities heavily rely on a reliable internet connection. Although I do not require cable services, internet access is essential for my work and upcoming business ventures. I am open to exploring alternatives that can reduce my bill without compromising the quality of my internet service.

Over a month ago, a Comcast technician visited my home and installed a physical cable line for my TV. During the installation, I was informed that another person would come to bury the outside cable. However, to date, no one has arrived, leaving two cables lying across my lawn. This poses both a safety risk and prevents me from mowing the lawn. Despite numerous calls to Comcast and spending hours on the phone, only tickets are issued with no resolution in sight. This situation is unacceptable as it is Comcast's responsibility to bury the cables. Dealing with Comcast's customer service has been frustrating, and I expect prompt action. If the cables are not buried soon, I will escalate this matter to the appropriate authorities within Comcast to seek a resolution.

To Xfinity, I want to express my frustration with the poor service I've endured for the past 6 months. The service I'm being billed for is not being provided as promised. This situation feels like theft and fraud. I will no longer tolerate being taken advantage of by your company. Due to my disability and resulting mental health struggles exacerbated by your actions, my family had to seek help for me. When I'm discharged from the hospital, I intend to take legal action against you for the harm caused. It's time you understand the consequences of your deceptive practices. I advise you to prepare for a lawsuit addressing the medical expenses, distress, and disruption to my life caused by your misrepresentation. Let this be a lesson for your company to treat customers with respect and honesty in the future.

There is a large Comcast cable hanging dangerously close to the ground near our company premises at [redacted] W. Jackson Blvd., Chicago, IL. Despite reporting it to Comcast, no action has been taken. This is a safety concern as it could potentially damage our vehicles if it falls. If there is no response from Comcast, I will have to contact the [redacted] Chicago Emergency number. I prefer not to be contacted directly by Comcast regarding this matter. The cable needs urgent repair to prevent any accidents.

We are the owners of Cascades Plaza located at [redacted] Cascades Parkway in Sterling, VA. We want to address a concern with Comcast regarding the incorrect installation of cables on the property. Despite our agreement specifying that all cables should be concealed inside the building, recent inspections reveal cables visible at the rear of the building. A written request was submitted in March to rectify the situation and relocate the cables indoors as initially agreed. Unfortunately, we have not received any response and have been unable to reach customer service for assistance. We urgently require a technician to resolve this issue promptly. Could you please advise us on how to proceed? Thank you.

I am very close to canceling my service with you because of your wretched service. My bill has been over $[redacted] for many months. Today, I recorded "The Bold and the Beautiful," but it was in Spanish. I contacted your customer service earlier, and the person I spoke to confirmed he was in the Philippines. Despite his assurance that the issue was fixed, the program was still in Spanish when I played it back. I have been dissatisfied with your service for a while and considering canceling due to the poor customer service. I am frustrated with paying high fees for subpar service. I have been unsuccessful in reaching anyone to address this problem and get my recording in English. It is unacceptable to provide such terrible service at such high prices. I am struggling to connect with your company to file my complaint and have this matter resolved.

I recently had a service call because of slow internet and intermittent disconnections that required rebooting. The customer service representative recommended the visit due to these issues affecting both my internet and security system. During the visit, the technician inspected and re-did most of the cable connections inside and outside the house, improving my internet speed without replacing any equipment. However, I was surprised to see a $70 charge for the service call on my bill. I believe this charge is incorrect as it was related to signal loss, and there were no issues with my router or other Comcast property. I am unsure what the technician reported as the problem, but I kindly request a review of this charge for potential reversal. Thank you for your attention to this matter. - G.G.

I need to report a scheduling conflict for my appointment. Yesterday, I called for an appointment and was given the next available time for a technician to visit, to resolve a connectivity issue. I was handed an appointment for tomorrow between the hours of 10 am and 2 pm. Today, I received a call confirming the appointment set for tomorrow. Following the confirmation call, I was informed that the technician visit is scheduled for the day after tomorrow. Unfortunately, this adjusted time frame clashes with my work schedule, making it impossible for me to be present. I kindly request to reschedule the technician visit back to the originally agreed-upon time slot for tomorrow between 10 am and 2 pm. I appreciate your prompt attention to rectify this scheduling matter. Thank you.

I contacted Comcast approximately two months ago to cancel a service due to price adjustments. After negotiating for a two-year deal, the representative assured me that my total cost would be $[redacted].--something, which was confirmed numerous times to include all fees and taxes. Despite this, my bill arrived showing a higher amount of $[redacted].--and some change, causing frustration with Comcast's pricing accuracy. My name is Jerry L. residing at [redacted] Briar Creek Rd., Eagan, MN [redacted]. I am eager for an explanation regarding the discrepancy in the quoted versus the billed amount, as my wife is notably displeased with this situation and hesitant to continue with Comcast services.

I have been a Comcast customer since moving to this area in [redacted]. However, the service has been unacceptable in the past year, prompting thoughts of cancellation. In May [redacted], I experienced 8 internet outages, often accompanied by cable outages, approximately every four days. Despite multiple calls for help, the issue persists. Recently, my internet was extremely slow, and the automated system was unhelpful, even addressing me disrespectfully by my first name. Although a technician briefly fixed the problem, it recurred soon after. This pattern repeated with another call today. I rely on reliable internet for my work, but the frequent outages and slow service are hindering my productivity. Despite paying for premium service, I have not received the quality I expect. If this situation is not addressed promptly, I will have to consider switching providers. I need a resolution immediately.