Comcast Customer Service Issues

I am facing an issue with Comcast regarding the porting of my old number from ATT. Despite my efforts, Comcast assigned me a new number ([redacted]) which I do not want. I have been trying to resolve this for three days now, but have been unsuccessful. After spending hours navigating through automated systems, I finally spoke to a representative who informed me that ATT had canceled the number I wished to port. I contacted ATT, and they restored my old number, but the account is now with Comcast, who needs to finalize the number change. I have been waiting for a callback from Comcast since yesterday afternoon, and it's now 5:17 PM with no response. This lack of communication is making me feel frustrated, similar to my experience with ATT. Please contact me at [redacted].

I was not adequately informed about rate increases and discovered I have been underpaying for over a year. After reaching out for help, I was transferred between three representatives during a call, put on hold for over an hour, and eventually hung up after two hours without a callback. I was not given a chance to provide feedback as promised. My service was abruptly cut off, and now I am asked to pay an additional $[redacted] after already making a regular payment. Email communication with the provider has been unresponsive. It's frustrating that this internet provider from the 20th century does not offer email as an alternative method of communication.

I am looking to connect my own modem online through my laptop. I purchased a temporary cell phone specifically to reach out to Comcast for assistance in setting up my modem. I require my landline for health reasons, and it is connected to their bundled services. Unfortunately, Comcast is the only provider in our area, and other phone options do not work well here. After navigating through extensive recorded messages, I finally spoke to a technician. Despite explaining my situation, I faced resistance and decided to end the call due to frustration and discomfort. How can I connect my modem online through my laptop? I remember there is a way but have forgotten the details. As a long-time customer who has spent over $25,[redacted] with Comcast in the past 11 years, I hope they can assist me efficiently.

I recently contacted customer service regarding ongoing internet issues. After being informed about a problem with my modem's boot file, I was offered an upgrade to a higher speed for a better price. However, despite agreeing to the upgrade, I never received the promised speed. Upon another outage, a tier 2 representative discovered that my boot file was never updated during the initial upgrade, resulting in my subpar internet performance. I have not been able to follow up due to illness but seek resolution for the overcharging and lack of service. I hope to rectify this situation and have my account credited for the unfulfilled services as well as having the correct speed of [redacted] Mbps with the agreed-upon price. I believe this request is reasonable given the time and service interruptions I have faced.

I have been experiencing a high radio frequency issue in my home since March, which after troubleshooting with an electrician and Comcast, was determined to be coming from outside my home. Despite multiple calls to Comcast, the problem persists, making it difficult for me to use my television or internet at night due to the noise interference. I pay $[redacted] monthly for services that I cannot enjoy while being affected by constant RF signals. This problem only started recently, and if it is not resolved, I will have to consider switching to other providers. A technician is scheduled to address the issue today, but my confidence in Comcast is diminishing as the problem persists. I hope this gets fixed promptly as it is impacting my comfort and services. Your attention to resolving this matter is appreciated.

I have made numerous calls regarding an issue with my cable wire that was cut by SJG in January [redacted]. The marking flags placed by Comcast were in a different location, causing a delay in resolving the issue. I have been trying to get the cable line replaced since then, as there is currently an orange cord across my acre lot. Whenever it rains, my Comcast service is disrupted, and there are problems with the picture quality and connection errors on my "normal" cable service. Despite multiple calls and promises of resolution from representatives, no one has come to fix the issue or follow up as promised. This has been ongoing since January [redacted], and all the underground wires in our neighborhood are affected. Your assistance in resolving this longstanding issue would be greatly appreciated.

On 4/17, I spent 3 hours on the phone with Comcast trying to fix my account. Despite speaking to 12 people, the issue remains unresolved. I was promised a call back by the end of the day yesterday, but heard nothing. I was looking to switch and potentially upgrade my service as my bill increased from $89.99 to $[redacted].99 in March without warning. When signing up in [redacted], I was not informed about this price change. Upon contacting customer support and speaking with Selena, she offered a cheaper plan with 4 fewer channels, which I agreed to. However, TV LAND was one of the excluded channels, which was not disclosed initially. After spending another frustrating 3 hours on the phone with no resolution, I am disappointed with the lack of follow-up from Comcast. Despite receiving an $81 credit, there are still unresolved issues with my account. After being a customer for over 25 years, I am considering switching to another provider. If asked to do a survey, I would not speak favorably about my experience with Comcast.

I previously had a service with a past due bill mainly because I didn't return some equipment. Although I took all the items back, including remotes, to a Comcast drop-off point, there seems to have been an oversight. Even after the staff member cleared the account balance, my internet was disconnected due to an outstanding balance. This mistake has caused me unnecessary stress and frustration. As a business owner, I have the potential to recommend Comcast to many families, but this experience has left me dissatisfied. Unless the situation is resolved satisfactorily, I am considering leaving a 2-star review on Yelp and not referring Comcast to anyone. I hope this issue gets sorted out soon before I share my feedback. Thank you for your assistance.

I signed up for internet service with instant TV and self-installation, but I never managed to use either. After four customer service chats, I was promised a new gateway that never arrived. Eventually, I was told my gateway was fine and a technician would be scheduled to call, but again, nothing happened. I've decided to cancel my service and I'm awaiting a refund. This is urgent for me and my family, especially since my husband is dealing with a health issue. I have never even used the service, and it's crucial for us to get this resolved promptly. Thank you. -Dawn Argenbright, [redacted] Brown Way, Ravenel, SC [redacted].

I have had a Facebook account for over 10 years, and it was hacked about 2 weeks ago. I am unable to access it now as the hacker changed the password, contact number, and email address linked to it. They changed my profile picture but left our family photo. The hacker is posting inappropriate content, deleting my friends, and adding new contacts from India and Pakistan with Muslim names. My Facebook account is [redacted] My original contact number for reference is +[redacted]24. I am ANGELITO ARCE, a Filipino living in the Philippines. I kindly request immediate assistance to recover my account as it holds important memories and information. Thank you for your prompt attention to this matter.

On April 18th, I contacted Comcast regarding my internet service. During the call, a representative explained that I could get internet for $30 a month with auto pay and billing. They mentioned it would be a one-year contract without extra fees or taxes. After checking my account online, I noticed I was being charged $49.95. I'm concerned as I was promised a $30 monthly bill. It has been four days since this discrepancy. I ask for prompt resolution and adjustment of my bill to $30 as agreed. The representative assured me the change would reflect before my next bill. I seek swift correction to maintain my trust in Comcast. Thank you for your assistance, Ms. Sheridon.

I reside in Snow Hill, Maryland ([redacted]), and following recent thunderstorms, our internet service has become unreliable. My husband and I rely on a stable internet connection for work - I'm a digital artist who frequently communicates with clients worldwide, and he earns a living by streaming on Twitch.tv. However, in the past 2 weeks, we have experienced frequent disconnections during streaming sessions, affecting both downloads and uploads. Even streaming services like Netflix are buffering unexpectedly. I have thoroughly checked our network and hardware setup, confirming everything is in order. Previous experiences with Comcast required a year of troubleshooting before a technician discovered errors in their wiring. I hope to avoid a similar ordeal this time and request a check on your end for any issues related to the recent storms. A technician visit to inspect the wiring would be greatly appreciated to prevent further disruptions to our work. Prompt assistance is essential as we continue to pay for a service that is vital to our livelihood. Thank you for your help. Sincerely, Mr. Berchieri

Overpaid for Blast! Internet Service for Over 5 Years I have been consistently paying additional fees each month for the Blast internet speed from Comcast since we acquired our condo in February [redacted]. I am puzzled by the discrepancy in the speeds promised in [redacted] compared to the increased speed of [redacted] MBPS announced in November [redacted] without any extra charge. The Comcast technician confirmed that we are currently on a plan offering [redacted] MBPS. Despite paying for [redacted] MBPS, we have been on this plan for 17 months at $14.50 per month and 12 months at $15 per month with the expectation of reaching [redacted] MBPS since January 9, [redacted]. After speaking with a representative today, I was made aware of the distinction between Blast and Blast Pro plans. However, I cannot find any information online indicating two separate Blast services. I was under the impression that any upgrade to Blast would be complimentary and automatic, which appears not to be the case. I am seeking a refund of $[redacted].50, as I believe I have been overpaying for the service I have not been receiving as promised. My Blast plan should have given me a speed of [redacted] MBPS by now, not the current [redacted] MBPS. I have adjusted my package today to align with the service I am paying for.

Months ago, when Comcast updated their systems in the Lafayette, Colorado area, they placed a control box in my front yard after digging. While I understand they have the right to do so, there was an issue with them cutting my lawn sprinkler line during the process. When I asked them to fix it, there seemed to be a misunderstanding of my concerns. Upon using the sprinkler system this spring, I discovered flooding and had the system checked. It was found that the water line materials were of the wrong size and were connected with electricians tape, showing a lack of expertise in water line installation. The flooding has been fixed, but at a cost. I have kept the pipes for any training purposes needed. I am not requesting anything, just advising that Comcast upgrade or repair technicians are not infallible. I am not a Comcast user and am unlikely to become one in the future.

Over a week ago, my mailbox and a Comcast box were damaged by someone. I promptly notified Comcast about the issue, emphasizing the safety hazard it posed. A technician came two days later, labeling it as a deadline issue. When I requested him to inspect and fix it, he deemed it a maintenance problem and assured me that someone would attend to it within 48 hours. However, it has been a week since then, and no one has shown up. I am concerned, especially for children's safety. Despite reaching out to the City of Peoria, who confirmed this as Comcast's responsibility, the problem remains unresolved. I urge Comcast to prioritize fixing or removing the damaged box promptly at [redacted] W. Bridalwood Dr, Peoria, IL [redacted].

I have contacted Google three times, expressing my frustration with their service. My account, Freddy [redacted], and possibly others, have been compromised, and I am unable to access them. These accounts are crucial for my job and daily responsibilities. I urgently need Google to restore access to them. I suspect my phone, an LG Stylo 4, may be infected, as it shows only one login despite unauthorized access. Similarly, I have an Asus Chromebook that I use for access. I also own an Xbox [redacted], but I am uncertain if it has been affected. I am 18 years old, named Matthew Marshall, born on June 14, [redacted]. Your prompt attention to this matter is greatly appreciated to protect your customers effectively.

After my husband passed away three years ago, I recently switched the account to my name after moving. Upon returning the old equipment, I was entitled to a $[redacted].79 refund. I reached out to the company to ensure the refund was addressed to me per my request. Following their instructions, I submitted the required forms and a copy of the death certificate via email. Despite this, I received a refund check in my deceased husband's name. My bank is unable to process this check, leaving me in a difficult situation. When I contacted Comcast again, they informed me that they couldn't issue a new check. As someone living on a fixed income, this issue needs to be resolved promptly.

On 04/29/19, I noticed an unauthorized charge of $[redacted].05 from Comcast on my checking account despite not having any Comcast services. Living in Hawthorne, CA [redacted], where Comcast service doesn't exist, raises concerns about how my banking information was accessed. I am requesting immediate resolution from a Comcast supervisor empowered to address this issue. Without resolution, I may have to escalate this potential fraud to the Federal Trade Commission (FTC) or the Federal Trade Commission (FCC) for further investigation. Thank you for your prompt attention to this matter. - P. H. Phone: [redacted]

Hello, I am Carl Langley, representing my older sister, Marilyn Langley, who is unwell. She is a Comcast customer, and I have been handling her bills from my account. Her services are due to be disconnected soon. I had a call with Comcast a few days ago and agreed to make a payment on the 4th. Due to being busy, I am unable to make the payment until the 10th of May. I apologize for any inconvenience. It would be greatly appreciated if something could be done to keep her services active as she is bedridden and unable to handle this matter herself. Thank you for your understanding and prompt attention. I can be reached at [redacted]. Thank you.

When my Comcast service started, the out-of-state subcontractors failed to properly install the cable underneath my asphalt driveway, resulting in damage. Despite attempts with sealant and patching material, the issue persisted. After escalating to the company president in Philadelphia, a local supervisor promised a spring repair which was delayed. Following further coordination, a new section was eventually replaced, although it was not sealed as initially agreed. This led to a visual discrepancy in my driveway affecting my property value, as noted by a realtor. Additionally, the cable across my lawn was not buried deep enough, creating a visible 5-inch section. Despite temporarily fixing it with a concrete block, I plan to address this issue by May 13th. These ongoing challenges with Comcast/Xfinity have been frustrating and have impacted my property and daily life. - JR Hook