Comcast Customer Service Issues

Hi, I recently had an escalation representative named Al conduct an audit on my account. He reversed credits from three bills, resulting in my service amounting to $[redacted] instead of $[redacted], despite the credits being initially approved by billing. I feel unfairly targeted as all I did was add back my sports entertainment package at $4.99 for 12 months. Al's manner was unpleasant and unhelpful. Next month, my bill will remain at $[redacted]. I am frustrated as no one seems willing to assist me, and the situation doesn't feel just. I am seeking Comcast's cooperation to readjust my bill to $[redacted], especially since I still have a year left on my current plan. I hope the resolution involves lifting the restrictions on my account and rectifying the bill to its original amount. I understand that service interruptions occur in my area, but it shouldn't affect my charges. Thank you.

In December [redacted], my service contract with Comcast was due to expire. Concerned about potential price changes, I reached out to discuss my options. When speaking with Mary on 12/14/18, I explained my fixed income as a Senior Citizen and my need for affordable service. Despite suggesting downgrading my package, the package containing the 7 channels I watch was bundled with many more channels that I did not need. I emphasized my $[redacted] monthly bill was already a stretch for me, and any increase would push me to cancel. Mary assured me that I could keep my package and price under a new contract, locking in at $[redacted] with slight tax variations. However, in just 3 months, my bill has increased by $16 due to rising taxes, fees, and unexpected charges for supposedly unrecorded equipment sent by Comcast. Feeling misled and trapped in a contract that has quickly become unaffordable, I am disappointed by Comcast's treatment of a long-time customer facing financial constraints. I simply seek fair and transparent billing that aligns with what was promised when renewing my contract in good faith. Thank you, Dolores S. Acct. [redacted] 75 [redacted]

I recently relocated my business to a new spot in Buckhead Atlanta due to the sale of our previous building. After signing the migration paperwork with Comcast, we discovered there was no service available at the new location. Cecila Stubbs assured me that since Comcast couldn't provide service, our original contract would be canceled without charges, but now my company is being pursued for collection. Despite my attempts to contact Ms. Stubbs, there has been no response, leaving me feeling neglected and frustrated. It is unacceptable for a company to promise one thing and then fail to follow through, leaving us in this situation. I have tried reaching out to resolve this issue to no avail. This lack of accountability and communication is disappointing, and I am taking steps to address this through the BBB and FCC to prevent others from facing similar challenges. Small businesses rely on dependable providers, not ones who make false promises. It is essential for Comcast to be transparent about service coverage to avoid misleading customers in the future. - Bess Mclean

On 12/15, I contacted Xfinity to move my Internet service to a friend's house. The technician who came said they couldn't do it since only one account is allowed per home. I later got a statement I couldn't understand and called Xfinity, who said it was a bookkeeping issue. Now, I received a collection notice from Eastern Account System for $[redacted].01, which I can't afford. I'm 86 years old, living on Social Security, and have Dementia. Please assist me with this situation. - Donald Harris, account [redacted], Tel. [redacted]

My 93-year-old neighbor saw his bill jump from $[redacted].00 to $[redacted].00 in just six months. He's experiencing health issues and has had a tough time communicating with Comcast due to hearing and sight problems. After stepping in as his caregiver, I reached out to Comcast representatives in Virginia and Florida. A visit to the Xfinity office in Cape Coral, FL led to a scheduled appointment, but despite waiting with Mr. Gregory, who wasn't feeling well, we were asked to wait longer. I later spoke to Cody in Virginia on March 25th, who couldn't explain the sudden increase in the bill. Despite assurances of a callback, we never heard back. Mr. Gregory is understandably upset, and I'm requesting a call to address this issue. Please reach out to discuss further. Thank you. For contact, kindly call after 3:30 PM on my cell at [redacted] and ask for Dana, his caregiver. Alternatively, you can also email me at [redacted].

Hello, I'm looking to improve my download speeds, but I've noticed that starting July 23rd, my cost for the 15 Mbps plan will go up from $29.99 to $51.95, increasing my bill from $44.07 to about $66 per month (including taxes, fees, and modem rental). I don't want any bundles, just a faster internet connection. I've seen that I could switch to CenturyLink, purchase a modem outright, and get speeds ranging from 40 to 80 Mbps for only $45. While this doesn't include taxes and fees, if I switch, I would own my own modem and have over five times the download speeds for less than $66. Should I try to negotiate a higher speed or lower price with my current provider, or is it better to switch to CenturyLink now, pay any cancellation fees to Xfinity, and potentially have a more satisfying experience in the long term? I'm disappointed with the amount I'm paying for my current speed, and the upcoming price increase has me considering a switch for better service at a lower cost. Thank you for your attention to this matter. - RD

I expected my bill to be $47.15 because I had set up auto-pay with the installer back in January. However, my bills have been inconsistent and higher in cost, even though I also signed up for paperless billing at the same time. Despite making 3 to 4 calls to correct this issue, it hasn't been resolved. I only rely on the internet for homework, or else I would switch companies. I was even charged for wiring installation that wasn't necessary as there were pre-existing wires, and the explanation given was that it's just company policy. Additionally, I was unfairly charged a late fee due to a Comcast system error. I find this business practice to be unacceptable. If this is happening to me, a knowledgeable customer, I wonder how Comcast treats those who are less informed. It's not right to overcharge customers and bill for unnecessary installations when previous tenants have already paid for them.

I have been a loyal Xfinity customer with their double-play service for a while. When they introduced live streaming, I decided to try it and enjoyed it for about 3 months. At the end of March [redacted], I called Xfinity to downgrade my package, keeping only my 60mbps internet. On April 1st, my landline got disconnected, but the live streaming service was still active. After calling Xfinity, I was informed not to worry as it would close on its own, yet on the 4th, it's still active. When I contacted customer service to remove it, they claimed I didn't even have the live streaming service and couldn't remove it. I want this service gone from my account. If this matter isn't resolved, I might have to cancel all services with Xfinity.

I am attempting to call the Comcast service phone number at [redacted] in Reading, MA from my landline in France at +33 (0) 1-64-46-17-52. When making the call, I receive a message instructing me to unblock my caller ID by pressing *82, which I have tried without success. The individual at the receiving end has confirmed there should be no issue receiving my call but the problem persists. I wonder if the international aspect of my call is affecting the *82 unblocking process. I have successfully contacted other family members in the same area without any problems. I seek advice on how to proceed.

I am a stockholder of Comcast through Vanguard Wellesley Income. In addition to my home in California, I have had an apartment in Luquillo, PR since [redacted] where we receive our NBC feed through Liberty Cable of Puerto Rico. As the parent company of NBC Universal, I believe this 'shake-down' of our only cable provider in our recovering Commonwealth - still healing from 'Irma' and 'Maria' - may bring short-term financial gain but could negatively impact your bottom line in the future. These aggressive tactics could affect the entire Latin Community in the USA. I urge you to reconsider this decision. For your information, my hometown in California hosts the largest family gathering of Puerto Ricans west of the Mississippi 'Fiesta de la Isla' every August since [redacted]. Peter K. Luquillo, PR Vacaville, CA [redacted] cc. Liberty Cable Congressman J. Garamendi Senator K. Harris

On March 11, a fallen pole caused my cable to be exposed after being underground. Despite being assured of repairs within 14 days via email on March 13, the cable remains unburied. Following up with Comcast, I was promised a resolution by April 8 by Brittany. However, the issue persists. I am frustrated by the delay, as the exposed cable poses a safety hazard in my yard, especially with outdoor activities imminent. I expect Comcast to fulfill their responsibility promptly without the need for repeated calls or emails. Please attend to this matter urgently by sending someone to bury the cable.

I recently discovered a $40 charge on my February [redacted] bill for a technician's visit to my home. During the visit, the technician relocated the TV signaling setup from the kitchen to the living room and connected it to the TV. The technician's notes indicated a cable connection setup for which I was billed $40. I believe that arranging basic TV signaling services should be Comcast's responsibility, and I am puzzled by the charge. When speaking with customer service representative John, he only offered a $15 credit, which I found to be inadequate for the situation. The $40 charge seems unfair and unethical given the circumstances. I kindly request a full credit from a higher-level official to rectify this matter.

The scheduling changes for Premier League soccer on Comcast have caused confusion. The new format with "Favorite" and "PPD" markings, along with the limited recording options, is frustrating. Additionally, missing FA Cup matches are disappointing. Comcast's limited complaint box space and unhelpful customer service representatives have made it difficult to seek assistance. Four calls to customer service resulted in three hang-ups and one representative being unhelpful. Clear guidance on navigating the new schedule and information on why FA Cup matches were excluded is needed.

I recently lost my phone line, which is essential for me as a hard of hearing individual. This private line connected to my old phone is crucial for me to communicate effectively. Unfortunately, my old phone is incompatible with the modem you provided, so I urgently need my landline reinstated. Failure to do so may result in me having to file a disability claim, as my hearing impairment makes it vital for me to have a reliable means of communication for medical and VA assistance. My phone number is [redacted], and my terminal number was [redacted]. Additionally, our home phone was on terminal [redacted]. Your prompt assistance in resolving this matter is greatly appreciated.

We have been experiencing slow speeds with CenturyLink for a long time. Our security cameras have not been functioning properly for three years. Despite technicians checking our upload and download speeds, they do not match what we are paying for. I now need CenturyLink to conduct a UDP speed test to identify the issues our security camera company is facing. It is crucial to ensure that the base internet speeds are adequate. Additionally, improvements in UDP and TCP throughputs are necessary. I am beyond frustrated with CenturyLink, as technicians have not been able to provide a viable solution and merely suggest proximity to the main box could improve service. If CenturyLink cannot offer options to enhance our speeds, we may have to switch providers after being loyal customers since [redacted]. It is time for CenturyLink to review our records and resolve this persistent problem impacting our security cameras. Our security camera company is trying to help, but the responsibility ultimately lies with CenturyLink. If our concerns are not addressed, we will be forced to take our business elsewhere.

I had a frustrating call with Customer Service, which ended up being with representatives from Mexico, resulting in language barriers. Firstly, I am being charged for four cable boxes when I only have two. Despite returning the two extra boxes two years ago, it was not updated in your system and I have been overbilled. Additionally, I am puzzled by a "regional sports broadcast fee" as we do not watch sports. I was continuously put on hold without proper notification, and the hold music was repetitive. Eventually, I was transferred to someone whose English was difficult to understand, and they claimed not to handle residential accounts. It was exasperating to repeat my identification three times. The lack of efficient communication and service is concerning. If a representative proficient in English could contact me at [redacted] or by email at [redacted], it would be greatly appreciated.

After 23 years of using Comcast in Burr Ridge, Illinois, I have encountered constant issues with the service at my new home in Danville, Illinois. Despite reaching out multiple times and requesting to speak with supervisors, I have been met with unhelpful responses or sudden disconnections. Frustrated with the poor service, I am contemplating removing all the equipment from my current residence and expressing my dissatisfaction publicly. The level of customer service and service quality I have experienced from Comcast is unacceptable. I am willing to face any consequences, including outstanding payments, as I am deeply dissatisfied with the service provided. - Reverend Timothy P.

Hello, I have been a long-time Comcast customer with my wife. We used to live at 1 Colchester St Amesbury MA. However, the scheduled technician did not show up, causing inconvenience. Fast forward to yesterday when I arranged an appointment through the text service. I was given a time between 12 and 2pm today, but the real appointment is from 4 to 6pm. This mix-up has caused me frustration once again. I believe waiving the $40 fee should be a standard procedure when such mistakes occur. I am requesting either a premium channel for 3 months or a larger credit on my account to compensate for these continual issues. It's essential to keep customers satisfied, especially with multiple service providers available. I hope Comcast can improve their service to retain loyal customers like myself. Best regards, Anthony Harris 5 Ahern Circle Haverhill MA [redacted]

I attempted to call and speak with a representative, Isabella, who redirected me to the automated system twice. I am trying to obtain your license number and a valid phone number to apply for a permit. As a newcomer to Houston, I was unaware of this requirement and was not informed by Xfinity. I have been trying for over 30 minutes to seek assistance on this issue. Direct TV and Dish provide superior customer service compared to the service I have experienced with your company.

Earlier this month, Comcast dug up my grass and installed cables on the front, corner, and side of my property. I live on a corner, and my lawn was beautiful before this. Now, due to Comcast's excavation, there are spots without grass and rocks scattered around. Although sod was laid down, it was not completed properly. My front yard has a big patch of just dirt and rocks. Initially, I had a note with a name and phone number left on my door, but now the calls go to voicemail without a response. I simply want my lawn restored to its previous state before Comcast's excavation. Additionally, I had to purchase a hose from Home Depot for $50 to water the new grass. I now wake up early and water the grass in the morning and afternoon, which I fear will increase my water bill. As a senior citizen, this situation has caused me a lot of stress. Kind regards, R. McWilliams