Coinbase Customer Service Issues

Dear community members, It has been more than a week since I last spoke with one of your support representatives. I conversed with two individuals named Peter and either Paul or Steve. Despite assurances that my issue would be resolved within 24 hours, I am still unable to make purchases on the platform. Everything was running smoothly with my trades until this sudden problem arose. I resorted to making a purchase through PayPal, but they lacked all the required coins. I urgently need to be able to buy from Coinbase. I have completed all security verifications, connected my bank account, and allowed remote access to my computer twice, but the problem persists. Please reach out to me promptly to address this ongoing issue. I can be contacted at [redacted] or rpaul3615@gmail. Your assistance in resolving this matter would be greatly appreciated. It has now been three weeks since the problem started, and I have yet to be contacted. I implore someone to address this situation promptly for the benefit of both myself and Coinbase's reputation. Thank you for your attention to this pressing matter. Warm regards.

I received a message a few minutes ago regarding changes to my two-factor authentication settings right after I made an $80 USD deposit with my debit card on Coinbase Pro. Upon checking, it seems there was a withdrawal of 20 Ada under my account at 2:06, which I did not authorize. I would like to ensure that my account has not been compromised. Unlike regular Coinbase, Coinbase Pro does not display a portfolio graph. I need assistance in confirming if there have been any withdrawals or account changes today, as I have made purchases but did not sell or withdraw any Ada. I have Ada on other exchanges, but I did not withdraw any today. I am concerned about the unauthorized withdrawal and the changes to my two-factor authentication settings. Please respond promptly to address this issue.

I sent BTC to another Coinbase wallet on Tuesday, August 24, [redacted]. The values were delayed for 3 days, and my Coinbase account was disabled. Today, August 27, [redacted], at 19:44, Coinbase said everything would be resolved, but the values haven't arrived in the wallet yet, and my account is still disabled. I need the values and to use my account. Please, I hope this issue is resolved as soon as possible. Sincerely, JM

I am facing an issue as my Coinbase account got hacked last Sunday, and my bank account was compromised on Monday, leading to me having to close my bank account on Monday. I have tried to contact customer support via phone and email multiple times, but unfortunately, I have not received any assistance. I locked my account today as I couldn't log in. I am concerned about the multiple emails I am receiving indicating that my funds might be at risk due to a failed transfer. I need urgent help with this matter. Kind regards, M. Bogart

I received a text message from your system notifying me of a password change on my account, which I did not authorize. James assisted me in regaining access to my account for three days, but then I received another message about a password change. Despite James's efforts to contact me, I have been unable to access my account since. I am disappointed in Coinbase's lack of live chat support and slow email responses. The app also does not allow me to reset my account. Please deposit my funds into my bank account and inform me once the transaction is complete. Thank you, Robert Nicholson

I've had my account for years with a significant investment. When I tried signing in, it asked for my old phone number for verification, which I no longer have. I couldn't set up two-step authorization as it requires access to the site. I want to update my phone number to the current one to access my account, but can't find a way to reach out for help. I attempted to contact their support department in San Francisco with a registered letter and email, but received no response. It's frustrating that I can't get assistance. Your help is appreciated. Thank you.

I have had a new Coinbase account for about six weeks now. The account is functioning correctly, but I am encountering issues with the 2-step verification process on both my iPhone and computer. After receiving the code, I am supposed to receive an email with a link to tap on, but I never receive the email despite trying multiple times. My correct email is as follows - please verify that it is accurate. Additionally, I would like guidance on how to scan a QR code. I have the Authenticator Microsoft Edge app on my phone, but when I attempt to follow the instructions, it is not working as expected. I am unsure if I need to hover the authenticator app over the code on the iPhone screen when it prompts me to "scan." Moreover, I am receiving an error message stating that my username or password is invalid, even though they are both new. I changed my password earlier today, but the issue persists. I am feeling extremely frustrated as 2-step verification should be a straightforward process, yet I am facing obstacles at every step. Please assist me.

On July 6th, [redacted], I mistakenly transferred [redacted],[redacted],[redacted] SHIB tokens to my Coinbase account instead of my connected Coinbase wallet. I received a confirmation email stating the transaction was successful. Despite opening over 50 support tickets, submitting around 7 complaint forms, and sending over 60 emails requesting assistance, I have not seen the tokens in my account or wallet. I have asked them to confirm that the tokens are visible and to move them internally from the account to the wallet so I can continue investing. Unfortunately, they rarely respond, and when they do, they claim a specialist is reviewing the issue without providing any results. I am deeply concerned as all my savings are invested in these tokens, and I am experiencing daily anxiety about potentially losing both the tokens and my money. Unfortunately, Coinbase only communicates through support tickets and lacks a direct customer service line for immediate assistance, which adds to my frustration. I would greatly appreciate your help in resolving this matter, not just for myself but for many other Coinbase customers facing similar challenges. Thank you.

I am still unable to access my account after 48 hours. My ID uploads were successful and are under review. The 2-step verification reset is in progress. I should receive an email confirmation once the process is complete. Generally, it takes 48 hours, but occasionally may be longer. After 24 hours, I should be able to log in and conduct transactions. Full trading functions should be available after 48 hours. For security, sends are disabled until the security period ends. If I attempt to log in early, a notification will indicate that sends are temporarily disabled. No further action is required from me at this time. I will be contacted if more information is needed. Thanks, [Initials]

To Coinbase Customer Service, September 5, [redacted] I made a transfer of $[redacted] USD to My Coinbase account on Wednesday, August 25, [redacted], and then bought USDT. When trying to transfer to my non-Coinbase wallet, I faced issues despite several attempts over multiple days. I then swapped USDT for BTC, hoping to transfer it, but encountered the same problem. Eventually, I sold BTC for cash and opted for an instant deposit to my Wells Fargo account on September 1, [redacted]. It has now been 10 days, and my funds are still with Coinbase. I incurred $60 in fees, and now urgently need the cash for gas and food. I selected the instant deposit option to expedite the process, yet three days have passed with no money in my bank account. Requesting assistance to understand why the instant deposit delay and ensure a prompt resolution. Thank you, J. K. at US, Phone: [redacted] Email: [redacted]

I noticed that my account was debited by over $[redacted] immediately after making a purchase last night. The cryptocurrency I invested in did not experience any negative movement during that time. There was no transaction fee for the purchase. This issue has occurred before, and I am becoming worried about these perceived financial losses. I am seeking clarification on why this is happening as it is very confusing to me. Furthermore, I have observed that the purchase price of a coin seems to change after I have bought it, which is also perplexing. I feel like I may be a target of a scam, especially as it is challenging to reach someone for assistance. I cannot even find a contact number on the app, despite the company being publicly traded. Please respond at your earliest convenience, even though I understand it is a holiday weekend. Thank you for your attention to this matter.

My Coinbase account has been closed for over a year. I had 0xBitcoin, Tezos, and XRP in my account, and Coinbase collected fees on multiple transactions. I tried to move my crypto out and managed to do it, except for my XRP, which remained stuck in Coinbase's custody. I've received only automated responses from them, but with their recent public offering, I believe they can allocate human resources to assist me. It's frustrating to be unable to access my funds after they have profited from my transactions. If another automated response is all they can offer, I'll have little faith in their commitment to resolving this issue.

I am currently facing an issue with withdrawing my BTC from my Coinbase account. When I try to click "Send," I receive a message saying, "Account Restricted." I reached out to support via email and received an automated response stating that Coinbase is only offering self-help support in my region due to expanding into more markets. It feels frustrating as my account is frozen, and when I tried to contact support, I was informed there is no human support available for my area. If anyone has experienced this or has any advice, I would greatly appreciate the help.

I am experiencing difficulties sending or buying BTC with my current Coinbase account. Yesterday I could do it during the day, but by the evening, around 8:30 pm, I encountered issues. Specifically, I am trying to send BTC to Coinbase Pro, but I receive a restricted notification prompting me to contact support. Despite searching through the support archives, I couldn't find any relevant articles to resolve this matter. Additionally, I attempted to add funds from my PayPal account but noticed that my saved payment methods were missing. I am the only one with access to this account, although I sometimes use a VPN. I re-entered my PayPal information, deposited $[redacted], but was unable to purchase BTC. The account shows $[redacted] USD received from Coinbase, which I can't currently utilize. I wish to regain access to my account's full functionality for trading on Coinbase Pro. I sold some BTC successfully to test withdrawals. Could you kindly assist in clarifying this situation? Thank you in advance.

Hoy intenté hacer una compra en la plataforma, pero se canceló a mitad del proceso. Ahora no puedo operar y me sale un mensaje que indica que mi capacidad de transacción está deshabilitada temporalmente debido a un error en mi última compra. Me informan que harán una recuperación automática en 5 días. Pagué con mi tarjeta Visa, que he usado sin problemas en otras plataformas. Por favor, solicito ayuda urgente para resolver esta situación. Gracias.

Hello, my account was blocked due to a payment issue caused by an internet overload. Even though your website indicated the transaction as finalized, it didn't process the payment from my credit card. Consequently, I accidentally purchased 1 litecoin multiple times and also bought 2 other cryptocurrencies without the transactions going through. Now, my account is blocked, and you plan to use my cryptocurrencies to cover the pending payment. I would prefer to cancel the transaction or pay in cash due to the internet connection problems I experienced. I have deposited money into my account but cannot pay in euros. I am willing to pay for 1 litecoin and 2 cryptocurrencies. How can we resolve this matter without using my cryptocurrencies? Can the operation be cancelled? Thank you, and I look forward to resolving this issue.

I urgently need assistance with accessing my Coinbase account. I recently switched from a Samsung Galaxy Note 10 to a Samsung Galaxy S21 and managed to transfer all my apps, including the Coinbase app. My cellphone number remains the same, [redacted], and my Microsoft Outlook email is identical at [redacted] Unfortunately, my password isn't working on either my new phone or the desktop. When trying to change the password, I'm not receiving the SMS code from Coinbase. Despite attempting all the suggested fixes on the Coinbase website, I am still unable to gain access to my account. I am currently locked out of my Coinbase account and in need of assistance.

I recently received an email from Coinbase stating that a transfer of $10,[redacted].00 USD I attempted on September 1, [redacted], failed. The email mentions the need to initiate another transfer or use funds from my Coinbase account to complete the payment. If no action is taken within 5 days, they may perform an automatic recovery, which could involve selling my cryptocurrency holdings on both Coinbase and Coinbase Pro. The email also lists the restrictions in place until the payment issue is resolved, such as disabled bank purchases/deposits, buying/selling digital currency, and sending digital currency.

This was my first attempt at buying with bitcoin, and it was a bit confusing. I created a BTC wallet using Coinbase, successfully bought BTC with my bank account, and tried to make a purchase on Sept 10, [redacted]. Although I've bought from this vendor before without issues, this time using BTC didn't go smoothly. I bought 0.[redacted] in BTC, but when I entered the verification code, nothing seemed to happen. Coinbase says the transaction hash was invalid. The funds didn't move from my wallet, but I can't use them. My transaction history only shows received funds, not sent. I contacted Coinbase, but they haven't fixed it yet. They asked me to fill out a form, but I can't submit it because it says the transaction hash isn't in a 64/64 format. I'm stuck and need advice on what to do next.

I urgently need help. I have tried my best to comply with the verification requests from Coinbase. My full name is Kevin Singh, with my middle name appearing before my first and last name on my Ontario Identification Card. Despite not being able to input my middle name during signup, I've encountered difficulties. Although I can't trade, I was told I could withdraw funds, but now even that's not possible. I'm in Canada and lack a driver's license, with my passport expired. The only valid ID I have is the Ontario Health Card. I provided an older bank statement, but it was deemed too old. I'm willing to get updated statements if necessary to access my funds today. I've been cooperative in providing documentation but need immediate account access. If verification is not possible, please allow me to withdraw my funds to explore other options. I prefer to resolve this over the phone. Thank you for your assistance.