Chegg Customer Service Issues

Hello, I am Robert N., a second-year student at Susquehanna University. In March, I bought Chegg Study for my statistics class, which ran from March to May. I believed I had canceled the account in May, but there were charges on my account from June to December. These charges have accumulated to a substantial amount, impacting me as a college student. I am requesting a refund or credit for the period from June to December. Thank you.

I am a Chegg subscriber and I want to cancel my subscription. I was unaware that pausing my account still results in charges, so I want to cancel my account entirely for now. The cancel/pause options aren't currently accessible for me to do manually. However, I believe there was another way to cancel my subscription in the help options. I want to verify if my account has been cancelled. The email I provided is the same one I use for my Chegg subscription. Thank you.

Hello, hope you're having a good day. I would like to kindly request a refund for this month's subscription charged on December 16th. I accidentally missed the deadline to unsubscribe by one day, leading to the charge on my account. As I have graduated and no longer require this service, I am hoping for your understanding and assistance in processing this refund. Thank you for taking the time to read this message. Thank you.

Good evening everyone, I am reaching out to request a refund for a subscription my younger brother signed up for on Chegg without my permission. He used my debit card to access answers for homework instead of studying, which has caused me frustration. Since I do not anticipate using the account myself, I would like to request a refund for the subscription. My order number is CCAMZ0DK, and the email associated with the account is [redacted]

Good evening, everyone. I am writing to request a refund for an unauthorized subscription to Chegg that was made by my younger brother using my debit card. He subscribed to Chegg to copy answers for homework instead of studying, which has upset me. I want him to learn to do things on his own. If I were the one using the account regularly, I would keep it, but I won't be using it. Therefore, I am requesting a refund. Thank you.

I have a Chegg account that allows me to ask 20 questions monthly. Despite requesting code solutions instead of handwritten ones, I often receive incorrect or copied responses. I have even resorted to reposting questions with "DO NOT COPY" to no avail. I contacted Chegg requesting a refund for a month during which I did not benefit from my subscription due to receiving incorrect answers, but I have not received any response. I continue to send emails regarding this matter, but I have not heard back. I hope this issue can be resolved promptly and effectively. Thank you.

Hello, I am reaching out to request a refund as I have recently completed my studies and no longer require the services provided by Chegg. Due to a delay in closing my account subscription, it auto-renewed and charged my bank account. I would appreciate your assistance in processing the refund. Thank you for your understanding. I can be reached at my account email: [redacted]

Hello, my name is Rudie, and I am encountering an issue I need help with. When attempting to sign in to Chegg, I am prompted with a security measure requiring a one-time code to be sent to [redacted] to confirm my identity. Regrettably, I have forgotten the password to [redacted], which is necessary for me to receive the confirmation code. I kindly request not to be prompted for the confirmation code so I can access Chegg to utilize my subscription as intended. Thank you for your assistance.

Dear Chegg, My name is Trianna, and I recently discovered I've been subscribed to Chegg since February, despite being medically withdrawn from school for almost a year. I have documentation from my doctor to support this and am willing to share it with you. I anticipate returning to school next fall. Currently, I am dealing with medical expenses due to oncology, autoimmune disease, and skin issues, and my husband is battling a brain tumor, which has significantly impacted our finances. Reviewing my bank statements after being unwell, I realized the ongoing subscription. I hope for your understanding and assistance in this matter. Wishing you a merry Christmas and may God bless.

To whom it may concern, I signed up for Chegg on 08/25/[redacted] for one month using Order #: CX8H5C6. I did not realize I would be charged monthly, and I have noticed charges every month since then. I have attempted to cancel my subscription without success. Could you please consider refunding me for the months I have been charged as I did not use any of the services? I apologize for any inconvenience and would appreciate any help you can provide. Thank you, Cobhla S.

I am experiencing an issue where my Gmail account is not recognizing me, despite using it for a long time. When I try to log in, it prompts for a one-time code which is sent to my email for verification due to suspicious activity. However, I keep receiving a message stating, “This account does not belong to you,” even though I am certain my password and email are correct. The system also rejects my previous password. As a result, I am unable to access my account to cancel my Chegg subscription before the next billing cycle. I am worried about the automatic deduction from my bank account since I cannot authenticate the code sent to my email to gain access to Chegg. I have reached out to Chegg to cancel my subscription but have not received a response yet. This situation is incredibly frustrating.

I have been attempting to log into my Chegg account, but each time I try, it requests a verification code sent to my email, which I have not been receiving for the past 2 weeks. Despite changing my password and trying to access it from my phone, I have had no success. Additionally, I was unexpectedly charged for the current month, which I did not authorize. This has greatly affected my semester's start, as I am unable to access my account or receive a refund. My main goal is simply to regain access to my account. Chegg claims to have sent the email to my account, but I have yet to receive it after 2 weeks of waiting. I have exhausted all options, yet I remain without access to my account and missing the charged funds.

Hello, I would like to inquire about my Chegg Study order placed on March 20, [redacted], under order number 94R6Z776. Initially, I believed it was a one-time purchase since I paid for the order at that time. However, I recently discovered that it is actually a recurring subscription when I noticed monthly charges debited from my bank account. Upon reviewing my account statements, I realized these were due to the automatic renewal of my Chegg Study subscription. I have not utilized Chegg Study since April [redacted] and was unaware of the ongoing subscription. Can I request a refund for the charges incurred as I was unaware of the automatic renewal feature?

Subject: Follow-up on Chegg Account Cancellation Dear Customer Support, I haven't received a reply to my previous email regarding my Chegg account cancellation. Despite requesting to cancel my account last August, I've noticed erroneous charges of €8.70 on 13th October, November, December, and January, totaling €34.85. My account shows it expired in August [redacted], leaving me puzzled about these ongoing charges. I kindly request a refund of the €34.85 I've been mistakenly charged and a resolution to this matter. Your prompt attention to this issue would be greatly appreciated. Thank you. [Caoimhe]

In December, I attempted to cancel both of my Chegg subscriptions on my account. Regrettably, I did not receive a confirmation or an error message. To ensure the cancellation, I contacted live chat. The agent confirmed the cancellation, assuring me I would not be billed again. Despite receiving emails confirming the cancellation, I was still charged in February. I reached out via phone, opting for text communication due to my work schedule but did not receive a response. Feeling frustrated about the unexpected charges, I am worried about my financial situation. I am hoping for a prompt resolution and a refund for the unauthorized charges. I have been without access to the services since January, so I am perplexed by the continued charges. Your swift assistance in resolving this matter would be greatly appreciated. - Kindre

Hello, Hello Sir, I am Rajesh. Could you please reactivate my Chegg expert answering account? I hope you can understand my situation. Despite having a good track record on Chegg as an expert with approximately an 80% CF score, my account was revoked due to an unsatisfactory review. I am familiar with your policies and have reviewed them again. I assure you that I will not give any reason for my account to be revoked again. Therefore, I kindly request you to consider reactivating my account if possible. Thank you.

I need help with a university exam cheating issue. I want to prove that the answers I used were from Chegg. How can I determine the date of the post to show it was before the exam, not after? The date is crucial evidence in this case. Please assist me promptly. Thank you.

Hello, I recently purchased a study pack from Chegg for a specific class. Unfortunately, the class has already concluded, and I no longer need the study pack. I canceled my order within one day. I am wondering if I will receive a $21 refund for this canceled order since it was within the specified timeframe. Could you please clarify the refund process for the Chegg order? Thank you for your help.

I joined Chegg in August [redacted] without realizing it was a rolling contract. I just discovered that they have been deducting money from my bank account since then. I would like to request a refund for the charges as I only used the service for the first month. Being a student, I am currently facing financial difficulties. Any assistance or advice on this matter would be greatly appreciated.

I have a Chegg subscription, but while trying to log in on a school computer, I got locked out due to "an unusual amount of activity." I had just registered this computer and linked it to my account along with my personal laptop and phone. Now, it's asking for verification codes and password changes, making access difficult. Paying $15 a month should not restrict me to just one device, causing these issues. I am frustrated and feel the service isn't worth the trouble. I would like a refund for this month and to cancel my account as this is the third time facing such problems with Chegg. As a college student, $15 is a significant amount, and I expect better service for the price I pay.